Ordered food arrived late and cold. The next week this location reaches out to see how the order was. After telling them it arrived late and was cold they offered compensation. When they went to refund my order their computer would not let them because they somehow refunded it to someone else. They then told me I would have it credited to use at any location. This also did not work. Then for a third failure they said they would mail me a gift card. It has been over 2.5 months and no compensation has happened and to add to this Trish and the establishment have stopped any correspondence. read more

I put in a carry out order online and it immediately said it would be ready in 20 minutes. I arrived and ended up sitting another 30 minutes. Worker finally said the order had been deleted and was never prepared even though it was verified when I first arrived. I was given a $15 gift card and no pizza was ever prepared even though I was still sitting there. we will never use that Pizza Hut again. bad service. read more

I placed an order at 8:40pm or so around almost closing time at ten I called and asked where my order was. I was told if that was carry out hold on. She said yes we are so sorry we are on our way right now with your pizza. I already didn't want o spend $45 for pizza hut but I've never had a problem before week except waiting longer but let me tell you this pizza was straight trash. Luke warm the crust is hard as a rock and you can tell it's been sitting in a warmer it just looks old. I called immediately said this pizza is cold n the bread is hard. Can we get a new pizza. The lady said we'll it hasn't been that long ago ummm excuse me almost n hr is a long time ago. Then she told me that they were closed. So y did she answer will this be for pick up or delivery???????? The crust is my favorite and just had to throw it away couldn't barely bite down on it. Pizza hut in Osage beach sucks!!! Hands down!! 2 thumbs down. The way the lady addressed my concerns maybe u need s class in customer service 101. read more

Jeff 6 months ago Katlynne Robinson 6 months ago Bruce Martin 9 reviews 6 months ago Prompt service. Pizza was good. Nancy David 55 reviews·54 photos 7 months ago Really wanted a salad but need to go to another location. Bread sticks amazing. Pizza good. Prefer veggies diced. Jenna March Local Guide·294 reviews·920 photos 7 months ago Probably one of the most pleasant Pizza Hut experiences I've ever had. The food was all piping hot and fresh. We got pizza, wings, cheesesticks and chicken Alfredo pasta, and we loved every last bite. Our waitress was so friendly, and the restraunt was clean. Photo 1 in review by Jenna March Jeanne Addis 12 reviews 7 months ago Pizza delicious, ordered at specific time was just out of oven when I arrived. Jeff Irvin Local Guide·42 reviews·13 photos 7 months ago Jeremiah Johnson Local Guide·45 reviews 8 months ago Kenny K. Breezy Whitehorn Local Guide·27 reviews 8 months ago I don't know how to put it, but the waitress acted like she was afraid or confused. We waited to be seated and were seated. We got waters, and needed a "few" minutes to check the menu. 12 minutes later, no service. Mind you there were only ... More Ann Folsom 10 reviews·6 photos 8 months ago Usually never have an issue here. We ordered carryout and ate there. Our service wasn't the greatest didn't get all our order n when asked they had to look it up to verify and was told someone else took off with our wings so my daughter ... More Valerie Davis Local Guide·40 reviews·33 photos 9 months ago Just Me Local Guide·52 reviews·5 photos 9 months ago Cody Patredis Local Guide·22 reviews·30 photos 10 months ago Ordered carry out but was allowed to dine in with order still receiving service from the server. Was given dine in cups and server kept them filled for us and after we were done eating we were still given our 2 liter with our order to leave with. Carol Skouby 7 reviews 10 months ago Nice people! Great pizza!! Dave Hickerson Local Guide·83 reviews·5 photos 10 months ago I give 5 stars because they do a good job of delivering the PizzaHut product. The Office, Pappo's, Alley Cats, Casa Grotto all have much better pizza. But if you like Pizza Hut, they are good at their style. Sue Larson 26 reviews·10 photos 10 months ago Delicious and fast! Monica Cunningham 14 reviews·10 photos 10 months ago Ordered a stuffed crust pizza with 3 toppings and received a take and bake pizza. Was not even half cooked. The crust was still white. Other location actually cooks their pizzas. Paul Brown 31 reviews 10 months ago Been eating pizza hut for years .always great pizza. Stinger Jg Local Guide·59 reviews·50 photos 11 months ago Edgar Santos 4 reviews 11 months ago Really good food Lindsay Perry 4 reviews·2 photos 11 months ago Jeffery Andrews Local Guide·48 reviews·47 photos a year ago Pizza is always great. B+ for sure stacie Wall 7 reviews a year ago Best Pizza Hut in the country Ama Garrett Local Guide·18 reviews·34 photos a year ago Deborah Carnahan 8 reviews a year ago Richard McClelland Local Guide·425 reviews·1612 photos a year ago One of the few remaining eat in Pizza Huts around. Throw back to when you would sit down and order a pizza and visit with the family. Service was friendly and the place was clean. The pizza was prepared well and served hot. ORDER ONLINE Elizabeth Myers 6 reviews Delivery | Lunch | $50-100 I am a doordash driver. The manager, Misty, was extremely rude again yesterday. Every time I go in to pick up thete,if she is working, it's a hostile encounter. In the past, she has said that she hates doordash as she has drivers already, another time she complained about the extra effort it takes to seal the boxes for delivery..this was before pizza hut began regularly calling doordash for a driver. Yesterday she was angry when I had let a customer know one day last week that their order was not started yet, and another day that it was still in the oven. She claimed I was very rude for telling customers the truth. As a dasher I accept an offer and proceed to the store. When I arrived I click the arrival button on my app. I then ask the employee about the status of the order, and mark the status in the app and let the customer know that status. That, and delivering the finished product, is my job. It's very simple, if I arrived and the order is not ready to go, then a reason is selected and the customer is notified. I attempted to explain this and show Misty but she said she knew how it works and dismissed me threatening to ban me.this was in front of another customer and extremely rude. No other employees at this location are rude, all other locations will attest to the fact that I am prompt and patient.and always treat myself and other customers with respect. Honestly, I would expect better customer relations from a GM than Misty has repeatedly demonstrated. read more

1st question: WHAT IN THE HECK IS THAT SMELL????? It's awful, whatever it is and they lost an entire star for that funk. It's most likely the dirty carpet, time to tear it out and replace with tile, because your bringing the place down Mr. Manager!!! We dropped in for a pizza and it had been several years since we had eaten at a Pizza Hut....what a pleasant surprise! The pizza was very good, the crust was thick and chewy and we had picked the home made, tomato sauce instead of the canned stuff. We were going to eat in, but I couldn't stand the smell...too bad, the server was very nice. read more

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Amazing staff, wonderful pizza. I enjoyed everything from Pizza Hut including the amazing friendly staff. I would definitely be eating here again. They had a really nice outdoor seating area. read more

The food is ok, exactly what you would expect from a pizza hut. The problem is the staff. Expert level rude, especially the woman with long blonde hair. When I went to pick up my pizza, all of the staff was in back, in plain sight, giggling and playing with their phones. They could clearly see me waiting. One of them let the blonde woman know I was there waiting and, I kid you not, she said loud enough for me to hear, "she can wait". Finally, after standing at the counter for at least 5 mins, she came over and ask what I needed. I got my pizzas and paid. Now I will usually tip if the service is even just ok, but she was so rude, I put 0 in the tip line. They make a full wage and I didnt eat in or have it delivered. As I walked out, she called me a cheap bitch under her breath. Never again Will I order food from here and I will tell everyone I know not to eat at this location. read more

They say third time's a charm! And I have to agree exclamation point after having the best pizza I've ever had from Pizza Hut a while back, I tried the cheesy crust the next time and unfortunately it's stuck to the lid of my box. However when I contacted Pizza Hut regarding this issue, they were quick to respond in a professional manner. So we gave it another shot in this third time was indeed a charm! read more

Pizza Hut - Pan half pepperoni and half mushroom and onion pizza. Melted cheesy yummy goodness! - Pizza Near Me - Osage Beach, Missouri

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I wish I could give negative star amounts!!! After a very long wait, I attempted to call and check up on our pizza. They hung up on me 4 times before telling me they needed to forward my call to someone who could cancel my order?!?! This lead to me being placed on hold, where I stayed until someone finally showed up with my pizza an hour and a half later. I can't even call to complain because of the ridiculous way phone calls are handled. So, Im sitting here eating $35 worth of cold pizza and poking at raw, doughy breadsticks and hating Pizza Hut. Errrrrrr read more

Worst Pizza Hut ever been to. Not only does the staff not understand how to handle alterations in orders, but also not capable of an organized system to handle mishaps. It took us 10 min. to just get drinks, and our food order wasn't put in until we had already been seated 35 min. DON'T EAT HERE. TRUST ME, I AM SAVING YOU TIME AND MONEY. I have to put a 1 star, but if I didn't I wouldn't. read more

Today was our second trip to this particular Pizza Hut. The first time the service was pretty bad but everyone has a bad day now and then so we gave it another shot...for my boyfriend's birthday. I know that makes it sound as if I don't love him that much but we had the kids with us and I promised him a redo in the near future. When we came in the manager was walking by and told us we could sit anywhere. We chose a booth near the salad bar and the floor around the salad bar was just LITTERED with food. And big chunks, not crumbs. There was a dustpan standing in the middle of the floor in the general area. Just standing there. No broom that I could see though. We waited so long for a server we thought we had been missed, "But that guy said to sit down and he was the manager", "I don't know if he even works here, I haven't seen him again." "Jackie, I KNOW it was the manager, I read his name tag." And so on and so forth until finally a girl came along to take our order. We ordered our drinks before we got menus. Birthday boy ordered tea but got sweet tea but it was replaced quickly. In the meantime we had a hard time spotting employees. We didn't see anyone until our appetizer of bbq wings finally came out. It took long enough that I doubted we'd get them before the pizza but we did. I know wings take awhile to cook so I expected them to be slow but I would've REALLY liked some extra napkins with them. We would have asked but we never saw a server. After we finished the wings and everyone got up to wash their hands due to the napkin shortage, the pizza FINALLY arrived. I was pretty happy because I'd begun sprinkling parmesan on the bbq sauce on my plate and eating it. And I also ate the rest of the ranch. I wish we'd have been offered new plates for the pizza but alas we were not and we'd given up really at that point so we ate our pizza off our bbq (and in my case parmesan and bbq) smeared plates. Birthday boy had to get up and go to the counter and ask a cook for a box for our leftovers. Just about that time, a girl we hadn't previously seen walked by and picked up the big chunks of food by the salad bar. The dustpan was still standing there but did her no good at all without the broom so she just bent over and picked up as much as she could carry. I appreciated the effort. We decided we might as well not wait around for a server so got up and stood by the register hoping to pay. There were some people milling around behind the counter, one of them using the POS but the only one to acknowledge us was the same nice boy we got the box from. Our bill was about $40 and I did something I've NEVER done.... I only tipped 10%. The food was pretty good though. Just order take out our delivery. Don't eat there. read more

Place is filthy. Ceiling tiles falling down.. Ceiling all over is dirty.. Just makes me wonder what kind of filth is going on where the customers can't see it. read more

This was by far the best pizza we have ever had from Pizza Hut. Haven't had a pizza from here in quite some time but will definitely be ordering again. Ready when promised, hot and delicious. read more

Nothing like being snowed in! But if you ate out like us , just about everyone is closed due to the weather toddy.... But good ole Pizza Hut is open for business !!! :) read more

Ordered a pizza for pick up ... Picked the pizza up came home --- pizza was COLD and The crust was BURNT Very disappointing. Who wants to drive all the way back to get another pizza .. Are they going to compliment my gas for the ride back since THEY messed up?? read more

Went in for dine in. Got our drinks after being ignored about 10 minutes. Never got a menu. So I grabbed a carry out menu. Still never had anyone come to take our order so I went to the register to order carry out. While again being ignored watched the guy taking the money also making the pizzas without washing his hands or wearing gloves. Finally we put 5 dollars on the table to cover the drunks we hadn't drank and left. Will never go back read more

Had no sauce on the pizza, a fly in our parmesan cheese and no crackers at the salad bad.

Table was wiped off but trash was pushed up against the walls. Slow service, server doesn't seem to have to ability to count above 3. We have a family of four. Received 3 straws, and silverware. ordered 4 drinks, got three. Ordered two different medium pizzas got the second after the first was gone. Refills were given but they kept our straws, had to request new ones and waited 5 min for them. Absolutely ridiculous. read more