I ordered pizza for delivery and after re-calling the store for 1 1/2 hrs finally spoke to the Mgr Josh. He re-made the order and we had to pick up. I already paid for delivery And a tip! He said he would give me a credit. I was not told there was a time limit! So, of course, my credit is gone! So I paid for a pizza plus tip that was Never delivered! Don't order unless you are picking up yourself! BAD service. read more

Had gotten ripped off by this location a delivery driver took cash and then claimed to bring correct order back from car because he had wrong order then drives off, I've been in contact with the store manager Amanda who isn't tryng ti help me get my order I paid 40$ for and I'm just out of 40$ due to there system not being able to find my order or something and this isn't fair as I called in my order placed it and then paid cash and didn't even receive anything my kids were upset and they aren't tryng to help so I got ripped off read more

Ordered a large pepperoni and got a large cheese instead, do not order here you'll waste your time

amazing service , Joel helped us out last minute and him and his worker made us our food really fast . amazing customer service highly recommend read more

Great pizza we've never been disappointed!!! If they make a mistake on your order they correct it right away. read more

their pizza is the worst ever. They hardly put any cheese on it. I have tried it multiple times and always disappointed. a shame. The one on Lee Vista near narcoossee rd. Never again will I go there! read more

Another Pizza Hut can be helpful but this one won't do the same order. Wouldn't ever come back

This location tries its best but this company is now no longer giving cheese packets and wanting clients to buy cheese shakers? So weird. I'm not purchasing an entire cheese shaker when I rarely if ever order Pizza Hut. I won't order anymore. Too many choices and that's just plain ridiculous. Go back to the cheese packets lol. In response to the comment below: I think reducing waste is a great cause but in this case, replacing paper packets and replacing them with plastic containers makes zero sense. It creates more permanent waste to dump into the ecosystem. Good try though. read more

Last night with my wife we decided to stop for Pizza Hut in New Smyrna.... a completely empty place, instead of staying to eat we decided to order a pizza and cheese sticks. The clerk told us to wait 15 minutes. About 20 minutes later she told us the pizza was ready, we trusted, we grabbed the boxes and went out. When we arrived at the house and opened the boxes, the pizza almost burned and the same the cheese sticks ..... a deshonest employee that could have shown us the pizza she saw was overcooked and to have asked if we still want it like that. First and last time we step inside that Pizza Hut... please OPEN THE BOX AND CHECK THE PRODUCT, DO NOT TRUST PEOPLE WORKING THERE read more

I Order here very often. It's always fast and it's always good. I've had many variations of pizza and the wings and I've never been disappointed other than ordering a pizza I just didn't care for. Even then it was still good. I'm f you like Pizza Hit there's no reason for you to not like this one. read more

This pizza hut location has always managed to disappoint. But I made the mistake of giving it a second chance again. I ordered through the app and then went in to pick up early. Well I had forgotten to omit the marinara sauce from my pizza because my kid is allergic to it so I wanted to get there before they made it. I got there and I could see the cashier behind the pizza heater eating. So I asked her if she could assist me and wow she didn't seem to like me interrupting her "stealing food while on the job" time. This super rude cashier Francesca with a really bad attitude came up to me and asked me what I wanted with a nasty attitude. So I paid for the pizza and waited. Well others came in and she was the same with them. No smile or friendly welcome nothing. But she did ask them if they wanted pepper or parm cheese packets but when it came to me, she just dropped the pizza on the counter and said here. It wasn't until I asked for her name that her attitude suddenly changed as if she has multiple personalities. It's always been horrible service and this time was my last time at this location. I highly recommend you avoid it too. read more

Pizza Hut - This is Francesca the very rude cashier. - Pizza Near Me - Orlando, Florida

Ordered online. It said 15 minutes. I got there in 15 minutes it was already waiting for me. So I thought , awesome it should be hot. Guy at the counter was nice. Showed me the order and the wings smelled great. However, The food was terrible. Wings are ok. Breadsticks were cold. Pizza has zero sauce and tasted like rubber. I'd rather eat at wawa 2 miles away. It was cold and just not good. Oh well. ‍ read more

Pizza Hut - Pizza Near Me - Orlando, Florida

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awful,awful awful experience. Lazy people with no problem solving skills which is why they work here and do not deserve 15 dollars an hour

April- Much better than the 1st and 2nd times we ordered from this Pizza Hut. The food was good but not great. The one thing that I really wanted more of was the cinnamon sticks with icing. They were delicious. My star rating will still be affected by my other visits though. March- The first time we ordered from this place they messed up our order...bad. In reward they gave us a code for a free pizza. One night we decide to use the free code. Then we put the code onto the website. It said we were not able to use this code for pizza. After this we call the manager to get an explanation and she acted like she could care 2 cruds about us. Definitely do not visit the Pizza Hut because of the terrible service and management. read more

Never really ordered Pizza Hut when I was in NYC but now that I'm here in Orlando for some reason I see myself getting it more and more. I didn't realize pizza huts pizza is really good and the wings are awesome! The garlic parmesan wings are off the chain, very garlicky and they put a lot of Parmesan cheese. The pies when you custom make it are great the pepperoni and green peppers and onions with the stuff cheese crust awesome, the salami is also awesome, but they just came out with a pizza that's a hot dog pizza pie! It's a pizza pie with pepperoni and the crust are pigs in a blanket smh OMG! Where has this pie been all my life? Doesn't get any better than this to have a slice of pizza and at the end have a hotdog, really?! Pizza Hut stepped up there game with this pie, keep on coming with the good ideas. read more

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So upset ... this is at least the 5th time that we have ordered extra cheese and paid for it and look at this horrible excuse that they sent to our house??? There isn't even cheese all over the pizza in one layer let alone a second layer that we paid for!! Never again. You got our money for the last time. read more

Pizza Hut - Extra cheese??? - Pizza Near Me - Orlando, Florida

I just placed an order and the gentleman was so kind and the pizza is SO YUMMY! Don't underestimate PIZZA HUT....they are wonderful at THIS location.....thanks GUYS!!! read more

I have stood by Pizza Hut through highs and lows..,, today was a low for sure! As a member of a flight crew I spend a lot of time in hotels and it's convenient to order pizza several times a year. This is without a doubt the laziest, worse location ever! I placed my order online (thankfully ph finally fixed their app). Then I called and spoke to josh who was very nice and advised him to please send peppers, cheese and played to hotel as well. Driver arrived with 20 min....hmmmm that was fast when I asked for peppers and cheese he said they were out, ok may I have plates I said, no we're out! Okaaaayyy...I taste the pizza and it's the worse I've had clearly was sitting around and just reheated. Pepperoni was dry and curled. Breadsticks were good, marinara was cold, swell... I bid you farewell PH. Too many competitors for this poor customer service. read more

Ordered food TONIGHT, Was suppose to be at my house by 9:30, it's now 10:51 PM and no pizza. Called multiple times and was told food would be here within 10 minutes. When I just called back, Allen answered, argued with me, cut me off, raised his voice and then hung up on me...... read more

I come here late nights for a snack at midnight on a Saturday or even during the week around 6pm when I get my kids from daycare. This place is always clean and my food is always fresh and hot. I had delivery once but it seems to me it's just worth the little drive and the quality will keep up. Everyone is always super nice. Thank you Pizza Hut, you give us hope for pizza in Orlando. read more

Pizza is perfect every time! Excellent service!!! I've been a customer since they opened and they are consistently flawless!

Worst pizza hut ever. If I could give it a 0 star rating I would. Terrible customer service with register personnel that talk about there customers behind their back. I one of them even said she thought I "stole that debit card" and made me get my id from my car. I was greeted with horribly fake smiles and giggles when I came back in and would never go back to this location again. I like pizza hut as a company but this particular location needs serious change or needs to go however this has seriously damaged my opinion of the company as a whole seeing as this kind of behavior is tolerated. read more

I can understand when working in the fast food industry that it can be stressful, but there's no need to take it out on your own Paying Customers. Next time (if there even is one for me) is to smile at the least and politely talk to your customer. Let's not yell at them. read more