I used to work at Pizza Hut long ago back in the '90s. Back in those days we had to hand make all the dough for the thin crust pizzas and we tossed the dough in the air the old fashioned way. Unfortunately I have discovered that now all the pizza get shipped in a pre-made form for the crust and everything is pretty well just plug and play. So the toppings just get dumped on top of a pre-made crust once it is unwrapped from the plastic and then they just throw it in the oven. I just don't find this process to yield the same quality of the crust as it was back in the old days when we did all those old school traditional touches. I was excited to see the tavern pizza which Pizza Hut has been advertising that they were advertising and Indecoded to order one. After I sampled the pizza it had a little bit of a ring of the old school Pizza Hut but that crust just really filled to deliver and lacked a lot of that crispy crunchy goodness that we used to be able to produce with that old hand toss method. So I guess if you're in a spot without many other options and you really need some pizza it's okay but there's just so many better pizza places in most spots around the country these days. After my taste test and discovery of the pre-made crust I'm not going to have Pizza Hut at the top of my list anymore as I can jist go to a grocery store and get a frozen crust pizza. One area that many people are happy about is some Pizza Hut locations like this one still have their lunch buffets which I didn't know they had brought that back so that's also a nice option if you're really hungry and just want more to eat overall. I'm sad to see yet another restaurant lose sight of quality over making everything faster and more convenient just for whatever reasons they think they need for the bottom line. Ultimately I think quality shoukd win out every time over whatever this fast and furious profit motive is they've got with remaking things like they do now which don't live up to their past quality. The choice of lowering quality for short term profits has really hurt and destroyed many other brands that used to be notable. read more

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I give this place a 0 star rating my pizza was under cooked dough was gummy not worth eating will not order from this place again employee don't know when pizza is overcooked or undercooked management is Lousy crust was like biscuit dough. Management would not give me credit read more

Don't bother with this place. I paid for extra sauce and cheese, neither of which I received. I ordered a super supreme and got very few ingredients on it. Called the store, had to wait 16+ minutes, only for the manager to throw her "new employee" under the bus and say it was not the fault of the establishment. There was only one person in the store at the time of pick up and when I said they had plenty of time to oversee what this new employee was doing, the manager was suddenly rude and indignant. read more

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I came in today for my online order and it was ready quicker than expected! didn't ask for the name of the lady who helped me but she was super nice and brought the food out to me!!! highly recommend. everyone was super nice! read more

The made us a custom pizza chicken bacon ranch and the had mishap in kitchen and had remake it in a large , it's hot fresh and mmmmgood , y'all come . read more

Pizza was hot and prepared right twice my drink was no given to me on delivery and never have starrrs in stock but good food

Pizza Hut is literally ALWAYS my favorite pizza and even when they get it wrong, the NORMALLY make it right, but not today... So I ordered their deep dish Chicago style pizza. The description said "Layers of your favorite toppings. Sauce on top" Let me tell you, NO LAYERS. Just meat around the edges and a whole bunch of sauce. Then I called and the manager,Jerome, didn't even have the decency to speak to me on the phone. He just said "that's the way it comes" Mind you, this pizza didn't even come with the bacon that was ordered. I am sorely disappointed in not just my food, but the overall lack of customer service. Save yourself the time and money and eat somewhere else read more

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DISRESPECTFUL ATTITUDE WRONG ORDER How are they mad because they not doing their jobs and giving wrong orders? Telling me to talk to a supervisor but sending me to a call center is wild. read more

ordered via door dash. after two hours, still no food. $90 order. employees and manager do not care in the least. called to complain and was hung up on twice. horrible service. time to clean house and hire some people that have a clue. read more

Friday order by phone, pick up time set for 6:15 for two large, 3 topping pizza's. They just do not take elementary steps to keep their car line moving. Example, car up in front of us was allowed to sit at the window for over 15 minutes. If their order isn't ready, simply ask them to move, and that you will bring their food to them. Don't allow them sit while everyone who has their food sitting and ready for immediate pick up not be allowed to reach the pick up window. The pizza was quite good, the service staff was clueless. read more

My caregiver fell in love with the Pizza Hut in Laurel on 16th Ave.Supreme with pan crust she was correct. I ate it too and it was awesome!! read more

And I though Chuck E Cheese had disgusting pizza! For one, I ordered a thin crust bacon and pineapple pizza. Seen no bacon, and had so little of pineapple that all I tasted was the sauce. That might I add, was absolutely disgusting like it came out of an expired can. Then I got cinnabon rolls, that's a joke. Everything was cold and my pizza was so scarce on cheese I could see the sauce. It was cold and burnt. Worst pizza ever. If i could give you no stars, i would! read more

Today my family and I came in to sit down and eat we ordered our food it was 6 other families in as well but every available table was dirty and nasty not to mention they all seem to be waiting before us the cashier was very rude with her two sons at work with her asking for soda or whatever but I asked the other one for something to clean a table for us she gave me something and apologized but proceeded to let me myself clean where we were gonna eat at off well I don't know how long it will be but omg I wish laurel ms had more family places to choose from when it comes to eating read more

Pizza Hut - Dirty tables - Pizza Near Me - Laurel, Mississippi

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Sitting in the dining room (in very poor repair), being very displeased with the cashier and greeter (or lack thereof) waiting on my food. I'm wondering what I did to piss this girl off. Attitude from the word go! She messed up my order because she didn't listen to me. When she repeated it, I told her that's not what I ordered and she got an attitude again. Called the manager over to void it and start over, (manager was nice enough but didn't really even acknowledge my presence). Cashier(no name tag) gave me my change without saying anything at all. Definitely lacking in customer service! I feel bad for her because she seems to be the unhappiest person I've met in a long time. It's really sad read more

Took forever, messed up every crust, got one pizza stuck in the oven 2/10 We even ordered online but it still took almost 45 minutes after arrival read more

I've always loved Pizza Hut . & the employees are usually all very friendly and helpful . But today I called in to order just ONE personal pan pizza (the smallest pizza) with a chicken Alfredo and the dude (didn't get his name) told me it was gonna be a 2 hour wait . When I asked why he responded "that's just our wait time" which I knew was a lie Bc I've worked there before . The exact same one I called my food in . & then he hung up on me . I called back , asked to speak to a manager and he hung up again . I called back and he said "we aren't in laurel this is bay springs" while I'm clearly looking at the address which clearly says laurel . I called again and spoke to a nice young lady and she fixed me up . Thea employee who I spoke with today should be fired . It's horrible Customer service and just straight up lazy . The girl who took my order even admitted that he is lazy. very unprofessional . read more

They have exellent service the pizza was a little greasy And I also love their pasta exellent. With parmesan read more

The Owner of this establishment needs to do a few things: remodel this outdated building, hire more people, make available a self serve drink station so the staff isn't wasting their valuable time running drinks to tables, And the phone constantly rings loudly without anyone picking it up. Hire more staff and improve the poor atmosphere. Please. read more

I cant believe these people. Dominos are open 24 hours a day and there pizzas are only 3 dollars.

This Pizza Hut is nothing to write home about, but the food is good. I've eaten here once in the evening and once during lunchtime. I was impressed by the way they kept the pizza coming during lunch. The dining room was lacking. I get it, it's lunch, but at night with barely any customers I know it should be cleaner. I will go back though. read more

Called in an order to Pizza Hut ordering two medium meat lovers pizzas and a large cheese only pizza with sauce on the side instead of on the pizza. The lady who took my said it would be 30 tom 40 minutes. No problem. My wife then told me they had been charging extra for pizza (marinara) sauce on the side so I went to pick up my pizzas early so i could take this up with the manager because every Pizza Hut I have visited the sauce was not extra when the pizza was without sauce. I spoke to the manager and ask why they charged for pizza (marinara) sauce that was not put on the pizza and also charged extra for it on the side. He informed me that was they only way they could put it into the computer. I said why not just enter in the cheese pizza and just give me the sauce in a cup on the side. No, no that could not be done. It could not be entered that way. So in the end they charged me $.60 for the sauce. I still do not understand his reasoning but I paid for the sauce along with the pizzas. I guess I waited another 40 - 45 minutes before my order was done. Did I ruffle feathers and they took longer just to show me? Finally my pizzas were ready and I took them and was prepared to leave when the managed said to me he was sorry but that was the only way it could be done. I then informed the manager that while I was standing there I witnessed employees giving one cup of marinara sauce to one person and two cups to sauce to another. He then changed and told me that if I would call a number I could receive $5.00 off my next order. I declined and informed him he had lost a customer. I will not be going back to the Pizza Hut in Laurel. read more

First of all, I was starving when David and I went in here last Thursday on our way down to Bay St. Louis. And, when I am starving, I am EASY to please. I'll eat just about anything and be satisfied... ramen noodles for crying out loud. David was ordering the pizza his way and breadsticks his way so I got the salad bar as a meal planning on getting some of his pizza and breadsticks. Um, the salad bar was sad. Here are your options: Mixed lettuces with carrots and purple cabbage mixed in, green olives, cheese, purple onions, cucumbers, cherry tomatoes, bacon bits, mushrooms and vinegar.... No eggs, no diced ham. Yes, to the previous review on the phone ringing constantly and the workers were so busy they weren't answering. David and I ate inside, but the drive thru was constant (this was 7:00 in the evening). I do say this is why I give this place a 2 instead of a 1 is because the employees ARE constantly busy doing something and working as a team back there... I watched. There are no workers doing the lean and look here. My hats off to people who do this kind of work, I have been there when I worked at Morrison's Cafeteria in Gadsden, McDonald's in Jacksonville, Subway in Greensboro and these people EARN their money. The pizza crust (we got the deep dish pan) was a little burnt on the top and not quite done on the bottom, maybe something wrong with what rack they put the pizza on??? The breadsticks were perfect that's all. I won't be taking this exit off Interstate 59 South just to find this Pizza Hut anymore. read more

Restaurant was clean, staff was friendly, service was a little slow. They messed up on our order but food was great...