My first time using the app and I ordered the wrong pizza. The ladies working Therese and Samara (hope I got those names right!) made my pizza order correct and explained what I missed when I ordered. Very helpful and I appreciated them both for making things right. read more

This place is worse place to eat. Poor management and poor product If you want a good meal after working long hours do not choose this place you'll never eat Pizza Hut again. Close this Pizza Hut downnnn Gross, Dirty Hood and Ghetto-In lake Jackson usually don't happen but this place will give the definition. If you're not sure what I'm referring to just take a walk in and once you look around you will turn around. Don't try to order or you will be upset. No customer service what so ever. read more

I called to ask what age they hire at, A girl answered the phone and was undoubtedly rude to me. Customer service is terrible because they will hang up on you before they answer the question. I was being kind and respectful like my mother taught me. But she was rude, snarky, and hostile. read more

Amazing pizza. No drive thru but still outstanding pizza. 5 Stars. I recommend this place. The outside needs some exterior work, but the food is awesome read more

We haven't ordered from this location in years because it was so bad. Kept seeing commercials and took a risk on them and no -still bad. Delivery: timely, we think, but since the driver never rang the doorbell, knocked or in any way let us know he had delivered it, we don't know. Food: better than it was the last time. The marinara still tastes like plain tomato sauce, the cheese sticks were mushy in a weirdly awful way, the pizza crust was pretty good: crisp and well baked, but the toppings were few and not great. read more

Use to love eat here, Now its garbage. Stuff missing from orders, pan pizza that isnt pan pizza, no sauce on pizza, and the last time we ate in they acted like it was a crime Hopefully they get their s#!$ together and things turn around.. read more

Let me just state this. I ordered at 8:50 and just got my food at 10:20. When I called nothing but a go around. Talked to the Cody the manager who proceeded to tell my Fiancé I was rude and threatened to fight him. He would not comp our mean or even try to give us a discount. We will never order from them again and made that clear. When I said I had kids to feed and that this is dinner where is it...HIS RESPONSE WAS THAT SUCKS FOR YOU!! Never ordering here again. read more

Been here for exactly and hour and still haven't gotten even out breadsticks. Plenty of people here but only a couple actually working. 3 tables are sitting with dirty dishes for and hour and most the tables need wiped. Just asked and they hadn't even started. We left. read more

Worst Pizza Hut ever waited over an HOUR for cold wings and pizza never go and incredibly rude staff

I gave an extra star out of respect for the deliciousness they server. Called in an order and arrived inside and an employee walks past me then finally says "need help. " They turn back around to wait for foh to arrive. The cashier walks up to ask me the name twice because she had an earbud in. She hands me the pizza very quickly but makes an "mhmm" sound as if the pizza was meant to burn my hand. I'd say, "what can you expect from pizza under the bridge." They're were only two customers inside. read more

If I could have given less than one star I would have. The worst Pizza Hut pizza I have ever had. Couldn't even eat this dried piece of crap excuse for a pizza. Should have just taken a $20 and burned it to save the drive. Terrible. No sauce whatsoever. Just disgusting. To add insult to injury, I got carry out and left a tip. Never again Pizza Hut. read more

I would give 0 stars if possible. I have always liked Pizza Hut, but it seems the current manager is determined to shut this location down! You can't get any deals "in house'. The waitress said they have been out of parmesan cheese for over 2 weeks and management hasn't gotten around to ordering more. The breadsticks were served with COLD marinara sauce. When I asked if they had warm sauce, I was told they aren't allowed to do that anymore. The food came out hot - which is a testament to the staff (which there were too few of). Don't waste your time or money here! read more

I agree with Laura R. I'm thinking this a franchise store, independently owned. It's an embarrassment to Lake Jackson and the Pizza Hut Corporation. read more

One star only because there is no option for zero! I have had so many problems with this location and Cody the night manager is just rude! A small pepperoni and beef pizza had a total of 2 pepperoni slices and cheese hardly none at all! Cody has told me on one prior occasion that they were so busy and that was the reason I never received my order! When I finally did, it was so bad I took it back myself and he wrote me a refund on a piece of paper! Luckily I did get the refund but he could careless if I was upset or not. Horrible service at this location. Guess they don't care if they have a job or not! read more

Ordered over an hour ago and app isn't updating, no one will answer the phone. the last time I tried , my pizza was burnt and my pasta was crispy. Won't do this again. read more

Went to this location a couple weeks ago and ordered a large supreme pizza and a beverage. The blonde manager brought my pizza out in less than 10 minutes! It was so delicious I've been to other locations and this is by far the best quality of food and service from any pizza joint . read more

I would give a zero if I could also. Ordered 1 pizza, 8 count boneless wings with ranch, and 2-liter Diet Pepsi. Driver my have been hungry. I got 3 and a half wings, no ranch, and four 20 oz regular Pepsi's. This is on Super Bowl Sunday. Drove to the store talk with the manager. No apologies or wanted to fix it so I am still 5 days later trying to get a refund. read more

Food: Very vintage buffet! Price: What you would expect. Atmosphere: ...dinginess. read more

I often dine at this Pizza Hut but last night was not very good. We ordered half meat lovers half pepperoni and they must have been out of toppings. There was very little toppings and the pizza was just not up to the usual. Hopefully they get better. read more

I very rarely order from this Pizza Hut because it's been bad experience the last three times with a big gap between times. Pizza Hut has always been my favorite but their food, customer service and managers are terrible. Very rude at the front when I picked up a pizza about a year ago. But I decided to try again tonight for delivery. We ordered 2 pizzas and wings. One pizza was meatlovers and when delivered was pepperoni only. Everything was cold and all tasted terrible. When you call and select the questions or concerns option it just keeps ringing. I tried several times and no answer. I'm sure they will never answer that line. We will never order again from this Pizza Hut read more

Manager really rude! Won't be ordering from here again, sticking with Dominos! Stuffed crust was so thin and soggy it would come apart. The thin crust pizza we got was thicker than this; it really grossed me out.... I would not suggest this restaurant to anyone! read more

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I have lived in Lake Jackson for eleven years and can count the times I have been in this Pizza Hut on one hand, without using all my fingers. First of all this location is in desperate need of a makeover, both inside and out. Our town is really booming and it would be in Pizza Hut's best interest to invest a little and fix it up! The carpet smells skanky every time. A few weeks ago I decided to give it another chance because Pizza Huts thin crust Pizza is my fav. I was sorely disappointed, same as in the past. I went at lunch for the buffet and there was maybe a couple of spoons of dried up pasta and a couple of pieces of some thick pepperoni pizza. That was my only choice and nothing was added while I was there. I thought maybe I was being unfair and just went at the wrong time. So, today I decided to try again. The experience was only slightly different... there was about one tablespoon of pasta and two awful choices of thick pizza that had been out and only had a couple of slices left. This was acknowledged by a man behind the counter and I was reassured that more was coming out. After twenty minutes I saw two pizzas come out and the hungry men that had been waiting swarmed the buffet. When they walked away there was nothing left. The buffet is not being managed well. I did comment to the manager and due to my frustration, it will probably be several years, if ever, that I give this location another try. read more

No one beats their wings.. I Opended BWWs in 2014 in Lake Jackson.. As well as the brownie tray. Over all Pizza Hut is one of my top 3

Never in my life will I grace the doors of an establishment where the help will call me names roll there eyes and tell me I'm wrong because they messed up my order. The lack of consideration customer service or friendly staff will has me never going back. read more

Half the tables were dirty when we came in, didn't worry about it because the parking lot was full. Then the waiter started complaining to us about a coworker trying to wait tables for him when she was supposed to be in the kitchen... But still the tables stayed dirty with just the one waiter rushing between 3-4 different tables. Sodas came flat and flavorless. Tried to order one of the "Big Deals" advertised on an inside board and was told they couldn't give us that deal- but also wouldn't take the sign down as we suggested. Got our pizza hot and fresh, but had to ask for plates and then a spatula. They brought us the ticket to pay and it was all wrong, asked to have it fix and it was blamed on a testy computer. By the time we left, three different employees had printed us four different tickets before they got it right. I've never been the biggest fan of Pizza Hut but tonight my husband said "Never again, this place is dead to me now." read more

I haven't eaten here in a while. Ordered a couple pizzas, couple desserts and got some Free Cheese Sticks for signing up for Hut Lovers. The pizza was good, desserts were great, but the Free Cheese Sticks were old, cold and dried up like they were sitting out for hours. read more

So my grands wanted to get pizza and we wanted to sit down and eat. They told me that they didn't have anybody to bring out a pizza to the back to the front because they're wait staff had not shown up. So we wanted to eat inside the restaurant so we left. I mean we could go to Little Caesars for pepperoni pizza for $5.41. So today I call and speak to the assistant manager who tells me we don't have the people to cut a pizza and bring it to the front. I said really because you lost my business and I'm letting everybody know. No real apology just telling me he doesn't have people that want to work. Well I don't want to spend my money in your establishment so there it is, check mate! I don't even care if the pizza would have been good or not to get the attitude that they can't to slice a damn pizza from the back and bring it to the front for us to eat was ridiculous. I didn't want to give them one star. read more

When I order pizza from them, I always get great customer service and their online ordering process is quite easy and simple. Have had only one bad experience with the order over the past 8 years I have bought from them. They got my toppings order wrong, but fixed it fast by bringing me another correctly put together pie. Very good overall. read more

We ordered out delivery and found a chicken bone in our pizza crust! Called and told them and they were rude and acted like I made it up and then hung up on me. Took the pizza and bone to the restaurant and was still treated rudely saying they don't have bones where they prepare the pizza. I have no idea how it got there but it was there, asked for manager twice and cook came out and talked to me and then I asked again for manager and got another staff member to come out. The manager would not come out of their office???? read more

We didn't stay long enough to even check the food or service, but I'm giving this location 1 star because of the cleanliness. The floor was all filthy carpet, the bathrooms were disgusting, and in front of them was a cart fill of dirty dishes that you had to squeeze past. How do restaurants even get away with looking this bad? read more

The staff is very friendly. Customer service gets 5 stars. Cleanliness is a different story, it's clean but the store is very old and very outdated. How can a company allow their restaurant to look like this? The buffet bar is coming apart, piece of wood has rotted away by front door entrance. I give it to the employees who actually work their. Compare pizza hut to any restaurant in Lake Jackson and the reason their doors are open are the pizza taste great and the friendly staff!! read more

Not the cleanest restaurant in Lake Jackson. The Pizza was ok. The place is not very well kept.

Being told your pizza would be ready in 15 minutes (carry out) but we ended up waiting over an hour... don't go here. Send $2 more and get your pizza on time from somewhere else. read more

My favorite place to order pizza from! The pizza is always delicious and I've been ordering for the past 5 years! The deliveries tend to run a little late but I have been to the store a few times and they usually have as many drivers as possible. They've explained to me the huge area they deliver to and I give them props for working so hard! I will continue to order here. The inside is kept clean besides things that should be kept up by the company and is not the fault of the team. read more

This pizza hut fucking sucks. My delivery was 30 minutes late, half my order was missing or completely wrong. I had to pay for this shit because if I complain they will just spit in my food read more