Awesome service and friendly employees, didnt wait long and were always nice to other customers coming in to the store

Food (melt and boneless chicken) quality was good for items provided. Could have been great if melt had not been burn on edges. Service needs some improvement. Waitress at the front was more worried about gossiping with another customer/co-worker. Never was greeted or have my presence as a customer acknowledged. So, I decided to sit down and wait for my order to be completed and name called as this was ordered online. Ambiance of the restaurant is very weak at best. The awesome days of the lunch buffet and Pizza Hut environment is over. (I hope they bring it back. Probably would draw in more customers). Remaining dinning area was dirty with piles of boxes and supplies taking over 30% of the space. This Pizza Hut has moved to the mobile model like many other Pizza Huts. Sad... read more

Pizza Hut - Inside dinning area - Pizza Near Me - Kermit, Texas

Apparently they closed and didn't think to close out their online orders waited an hour because that was the "estimated time" they gave. Called their service number and they informed me that apparently this store closed early and if I wanted to go in person to get a store credit...I ordered delivery so I wouldn't have to go in.....anyway not a great experience. read more

It was the worst pizza hut pizza I have ever had. I ordered 2 medium pan crust pizzas and it came on some pre sliced cardboard tasting thin crust. It didn't taste like it was made from Pizza Hut at all. I will never go back to this Pizza Hut in Kermit. read more

Should get no stars! One woman is always extremely rude when you go in there. Won't bother to acknowledge you standing at register waiting. Then when she does, extremely rude about it. If you say anything about at least acknowledging you, she is even ruder and argues with you. Then while you are waiting for your order, she will talk to others in there in Spanish about you! Thinking you don't know what she is saying. Very rude, very unprofessional. when you complain to the manager, he does nothing. except tell her who complained about her so she can be even ruder the next time you go in there. read more

I placed an order for a pizza, but 40 minutes later, it still hadn't been made. The customer service at the front desk and the manager was terrible. read more

This place is freaking fantastic especially morning crew, sometimes when i go in the afternoon the kids there are goofing around but are all great kids other than that there good at their job and never had no worries. Pizza was delicious!!!! read more

Mann beyond beyond great customer service from Damion. Seen 4 customers including my self leave in a better mood. Thanks for coming into work enjoying your job and treating us customers beyond I have ever delt wirh read more

The customer service i received from a manager named damian was above and beyond and i really appreciate what he has done for us

asked for two slices to have ham and pineapple but it seems they thought the whole pizza was just a whole ham and pineapple pizza

Biggest group of idiots gathered in one location. Don't attempt to order over the phone, ull b left on hold for a solid half hour. Each recall ur cycled to another clueless soul. Can't gv less than one star... read more

This place never have personal pan pizza. I come once a week. Same bullshit everytime

Can't order delivery online at the Holiday Inn but you can order delivery over the phone! My order came in less than 30 minutes and was so hot I had to wait to eat it! Delivery woman was very friendly and met me in the lobby! Perfect service! read more

Pizza Hut - Stuffed Crust Pizza - Pizza Near Me - Kermit, Texas

The most unprofessional customer service I've ever encountered. I've called just asking help for a simple request and instead of helping, they just transfer you over and over. I would recommend getting food from the gas station over this place. read more

They have terrible service and messed up my order numerous times. I won't be returning

I ordered online last night and the food was ready by the time I drove from the hotel. I was met by a very nice young lady who had a big smile. Our food was fresh, hot and delicious. I would say we would be back, but unfortunately we are headed back home to Louisiana tomorrow. Thank you for excellent food and service! Until next time! read more

never got my fuckin pizza and got put on hold for over twenty minutes then got transferred and waited even longer. absolutely ass

Bethany always is fast and friendly. Food is hot and good. But I am more happy with the service! Keep up the good work!

This place has horrible customer service. i've been on the phone for 45 minutes trying to cancel an order and no one has picked up. i've called back 4 times and still no response. fix your service. read more

Upgraded my review from one star to 3.. they've definitely improved over the last year or so...

The only semblance of humanity in the otherwise desolate/horrifying Kermix, TX. The Hills Have Eyes? More like "The Hills Have Pizzas!" read more

Worst service I have ever seen in my 27 years of living. I walk in with my family before the lunch crowd hits to a filthy restaurant and 1 rude "waitress". She then comes to us and says it will be 40 min before your pizzas will be ready and to give her a bit before she gets our drink order. We patiently waited for 15 min for her to come get our drinks order and we left. Never will my family go back there or order carry out there. read more

This was a complete waste of money and time. The crust literally tasted like it was from a box mix. It was cold within minutes of being ready (not too sure how that happens). Very few toppings, too much sauce, no cheese. Usually I can manage a more creative review but there is just no other way to spin this one. This may be a small town but that's no excuse for just really bad food. read more

TERRIBLE TERRIBLE TERRIBLE. The worst customer service I have ever experienced. We got a person named sheila or shayla she asked us for our order then would get distracted and ask us again for our order or specifics that we repeated and she repeated idk how many times. After repeating ourselves a third time it sounded like she was saying hi to a coworker. Asked us for our order again and then abruptly said she had to place us on hold. We waited and then someone answered the phone asking for our order a ,yes you guessed it, fourth time! I do feel bad because I thought this person was sheila and was rude in how I ask for the manager, she said she wasn't sheila (I'm sorry whoever you were!) Said person took our order. We were put on hold because I guess they dont deliver to the holiday inn so person #2 had to check with the manager to see what was up. We are waiting and guess who picked the phone back up,yes, it was sheila asking for our order a fifth time! We demanded the manager. Waited. Waited. Was told the manager is busy. Put on hold again. So we decided to go there since it really wasn't far. Meanwhile staying on hold. We get there , there are 4 other people in line and sheila was in the front on the phone not tending to the people in front of her. We were fed up after waiting inside the lobby left got pizza at the pilot and receive a call from -drumroll- pizza hut saying they were in the lobby with our pizza. We never paid for the pizza we never confirmed it was getting delivered. So we declined it. Never a-freaking-gain!! read more

Don't call this place. These cats never answer the phone. I called while leaving Notrees, and answered my own call when i walked in 30 minutes later. They're too busy with walk-in orders to pick up the phone, which doesn't really matter since they stopped deliveries months ago. It's a under staffed, small town Pizza Hut, it what you would expect. read more

Pizza Hut - Yeah, it's a pizza hut that looks like a pizza hut. - Pizza Near Me - Kermit, Texas

Just don't call they won't pickup order online go get your food. Or go in and eat lots of folks do I don't I eat at home as much as I can read more

Angela Willis Edited · just now Seriously, This is the worst place on earth! We order a pizza online to be delivered to our 92 year old grandmother who doesn't drive because we live in Arkansas and it NEVER gets delivered! We call her to make sure she got it and NOPE! We call Pizza Hut to see WHY? That's when they say, they are NOT delivering, but the pizza is ready??? Are you kidding me!!! How the hell am I supposed to pick it up from Arkansas?? When I ordered online it said enter address to be DELIVERED!! WHY didn't you CALL me and let me know???? Way to starve an elderly woman!! We finally find someone to go pick it up and the people at pizza Hut tell them it's NOT there and they are very rude to the person that was there to deliver it for us!! We speak to them on the phone AGAIN and they were beligerant and unhelpful! Needless to say, they left there with NO pizza for our 92 year old grandmother and went to Dairy Queen to get her some food! Thank God our friends are more reliable than you lousy business! Nothing like False Advertising, You should be sued! Helpful? read more

They have great service polite servers and deliveries are brought right to your door nice hot and ready to eat

This place needs new management and a whole new crew. I know teenagers need jobs but they definitely need supervision and training. Most of the tables were dirty of full of supplies. Dined in and had to drink from Togo cups because they were out of clean glasses. Would not recommend read more

Will never get a to go order again. We are visiting from out of town & had gotten a order delivered to us at the motel. It was over an hour before we got it. Then all the boxes were all smashed. Didn't even say sorry just made an excuse. The food was good & cold good thing we had a microwave. The delivery person said she could take it back but who in the hell wants to wait another hour it would have been 11 pm before she got back. So next time will just go eat somewhere else. read more

Pizza Hut - the inside of a pizza box - Pizza Near Me - Kermit, Texas

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First off, I am not hard to please. Sometimes you are understaffed, equipment malfunctions, or you just simply have an "off" day. I am here visiting. The first time I entered this place for carry-out, no one seemed to want to come to the register to ask why I was standing there. When an employee finally walked to the counter, it seemed to take a lot of effort to ask how she could help me and to say thank you when I left. I chalked it up to one bad experience. Then a few weeks later I ordered delivery. An hour later I still had no pizza. Called them and they said that it was brought back to the store bc when they called me to let me know they were here to deliver, I did not answer. They had written my phone number down wrong so she stated they will attempt delivery again. No pizza 30 minutes later (we are approx a 7-8 minute drive from them) and no one could tell me why. I told them to cancel the pizza and credit the money to the debit card. The next day, the money was credited back to the card BUT there was a point of sale purchase on it for a different amount than before and we had NOT been in the store! No one can explain why. The ONLY good I have to say is that the manager, Juan, was courteous and refunded the money back in person. I am still watching the card, as I am really curious as to how this transaction for a different amount showed up. read more