In a town with few options, I begrudgingly defaulted to BWW because I figured I'd at least get to watch some sports during dinner. Service was solid, the servers work really hard to keep up with a big floor. However, this visit was a great reminder of why I don't come to places like this for the food. I got six wings with Nashville Hot for the sauce, and I think the picture says plenty. The plate was anemic, with tiny wings and no celery or carrots. And then the taste...yikes. This wasn't Nashville Hot, it was Carlsbad Cringe. No tang to the sauce at all, it had almost a curry flavor to it instead. Huge miss all around. Sure, there were TVs. But operating like a corporate factory instead of a local restaurant led to a very cookie cutter experience, and not in a good way. Oh, and they never put on the game I asked for. read more

Buffalo Wild Wings - Chicken Bone-In Wings - Sports Bars Near Me - Carlsbad, New Mexico

I forgot how horrible BWW's is. Food is pathetic and shouldn't be served. Corporate, you need to have some self-respect and stop serving this trash. Food doesn't match photo descriptions, doesn't have advertised ingredients, pathetic vegetables served with my wings. SHUT THE DOORS TO EVERY LOCATION. read more

How you remodel a place in 10 days but can't fix the urinal in over two months. Need to do better read more

Buffalo Wild Wings - Roaches - Sports Bars Near Me - Carlsbad, New Mexico

Wait time at the front was about 5 seconds. Service at the table was excellent. Food was very tasty. Atmosphere was great. Love this place.

Terrible service and the manager on duty was the absolute worst. Our waitress didn't check on us once after we ordered an appetizer and drinks. I went to the bar to order a second drink and told the bartender I'd cash out with her for the beer and lemonade since I had been wanting a while. The bartender acted like she was going to pour my drinks and took five-ever then the bald manager approached and she told me that the server would bring it to the table since I had an open tab with her. I asked her to have the server bring the check as well. Server showed up a few minutes later with the drinks and tab. I paid her and debated not tipping. I paid her $10 on a $40 tab and just mentioned I'd like to speak to the manager regarding my interaction with the manager and told the server it would have been nice to be checked on at least once but tipped her the $10 anyway. The manager came over and I told her that that I tipped the server and gave her feedback politely. I then told her that i would have preferred the bartender to tell me she would get my server rather than what she did, as I mentioned. I also told her that SHE could have handled the situation better. Rather than approaching me as if I did something wrong, she could have apologized and told me they would bring the drinks over. She was pretentiously gracious for the feedback. I ordered another beer with my server and went to the restroom. I came back and waited for the beer I ordered. When the server came back (empty handed) she told me she could only pour me a short beer. She couldn't tell me why. She tried to say something about last call and something about timing. I told her, nobody called last call and pointed out the time was sufficient. She had an attitude at this point and I asked for the manager. Here comes baldy with attitude and tried to tell me it was the law then said maybe it policy. She didnt know wtf she was talking about either. She then tried to tell me that she preferred to coach her employees and I told her that I gave her employee feedback and she said she wasnt aware of the interaction so I told her I provided her feedback in a kind way just as I had done with her and she should get facts before assuming. She said I will only get you a short beer and I said no thanks. She asked if I had paid my tab (which she had all of the opportunity to know without asking) and I told her yes. She said thanks and walked away. Both employees are trash. I wasn't rude, I did what I would prefer people did for me. I still tipped. Never again. This is absolute horrible service and the burden of terrible service falls 100% on this BS manager. Clearly feedback isnt appreciated at this location. All of the bad reviews have merit and my only intention was to help multiple employees tonight to improve yet was treated SHITTY for the effort. Having worked in the industry, I definitely expected better. We all have an off night but when approached kindly with tact and consideration to be treated like I was is the ultimate slap in the face. Ill be following up with the GM and expect similar treatment so I am posting the review for others to know that the desire for growth and better service at this location is not wanted. read more

Waited 45 minutes to be told that only two cooks were making food and it was going to be another 45 minutes. Place was packed but in the waiting area, 1/3 the restaurant tables were empty. Didn't get to try the food. read more

The front hostess guy was extremely rude to my wife and my family. When asked for manager we were told it would take 10-20mins. Completely unprofessional, disorganized and disrespectful. read more

The host for tonight had the worst service ever. He said no servers were available on a busy night while there was like 6 tables open. Kept rolling his eyes and giving attitude. Also asked for the manager that wasn't even available for the next 10 minutes according to the host. The worst service ever. If I could give this place a 0 I would. Came to chilis and received the best service. read more

Food was lukewarm at best. Had the classic chicken sandwich and it was overcooked. The fries were soggy and cool to the touch. My cousin's order was not even close to being correct. Very rude server when asked about correcting the order and said it wasn't her fault, she just brings out what she is handed from the window. Very dirty restaurant overall and especially the men's restroom. Go down the street to McDonald's or Taco Bell for a better meal and experience. read more

The Buffalo Wild Wings in Carlsbad New Mexico served me Three Chicken Dippers on Friday Dec 5th, 2025. These pieces of Chicken were thinly sliced and small. Each piece would barely amount to One Ounce and they were Burnt !! I was charged $12 for these !! That's Four Dollars for One Ounce of Burnt Chicken !! At that rate, it is Sixty-Four Dollars for One Pound of Chicken !! That is a Very Insulting Rip-Off !! I will Never Go To Any Buffalo Wild Wings establishment Ever Again !! That franchise should be Boycotted and Put Out of Business !! read more

Traveling to the area we decided to order through the app at 6:20. Transaction completed, food will be ready at 6:50. We arrive at 6:40, my wife goes inside and waits and waits and waits. It is not completely booked and she notices quite a few door dash folks standing around looking displeased. I finally go in myself at 7:30 - 40 minutes after our order was due, and start asking questions. The young waitress is like ok, yeah I think it's almost ready. I sit down, fuming, then decide to go back to the car. 20 more minutes later, I watch as all of these door dash folks leave the building with sacks. My wife then comes out shortly after, empty handed. They did not have one of our items and tried to sub something else. She said no, and got a full refund. An entire hour of waiting only to be told they didn't have our food. Wow, this is the worst service I have ever experienced. Looking here and Google reviews for one star, I can see why. Stay away from this place. read more

They are the worst place for call in orders. They don't know there special. And then put you on hold for 20 to 30 minutes for no answer. This is the last time I go there me a my family members it's a joke. read more

Horrible service we stood there no one even sat us down they literally looked at us and kept working.

It is 4:30pm (dinner time!!) and the entire back half of the restaurant is closed. How do you manage a restaurant with insufficient staff to handle business hours? One urinal out of service and the other following off the wall. What a business. So sad. read more

Just a normal BWW expensive for wings but it is what everyone is charging. Vinager & Salt with Parmesan Garlic delish. Service was good and the the atmosphere was also good. Check out these wings Yum! read more

ordered door dash. didn't get part of order and no one would answer the phone. spent over $100 and went up there to get treated like crap. little mouthy kids running the place and no accountability on mistakes. they just catch an attitude. not the first time. read more

wate is wayyyyyy to long and food is very mid they never came to ask us if we refill or get appetizers. It was very bad.

it was super bad we had to wait a least 1 hour and 30 minutes just to ORDER OUR FOOD and the workers never came to ask us if we wanted a refill. And the food was not the best read more

My first impression of this place was trashy. You walk in and there's trash all over the floors and so many tables emptied but covered with trash. Was greeted by no one when we walked in, had to wait. Our server was extremely slow. We waited forever for our bill and she was slow in giving our card back and she charged us $20 for wings when we didn't order anything. Service was so bad we ended up not tipping her to pay for the food we were charged for but didn't get. There are no servers on the fooor anywhere so I am sure no matter the server, the service would still be bad. The manager needs to reevaluate his employees read more

My wife and I came in and were met by friendly staff who fixed us up with a couple of Very Cold Draft Beers. We ordered the Naked wings and as usual they were great - very tasty. The service was very good . Thanks to Gabby and Jessie, the bartenders and of course Oscar the manager who visited with the customers. read more

Buffalo Wild Wings - The END RESULT- 15 Traditional Wings or Used to be. - Sports Bars Near Me - Carlsbad, New Mexico

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0 out of 5 stars for sanitation reasons Next time you go here watch the bartender, I think his name is Jesse. Middle aged Mexican guy with salt and pepper hair, real cool dude but he doesn't wash the glasses or get you a new one. Watched him multiple times get a dirty glass off the table, rinse it off for 3 seconds, then continue to make a drink and hand it to a different customer. Shot glasses, cocktail glasses, multiple times on multiple occasions. Disgusting and i'll never order a beer or drink from the bar here ever and I don't suggest you do. Don't believe me watch for yourself. read more

The chicken wings are decent. Server was pretty nice. Not much decor. Overall a solid place to eat.

Me and my wife came here and the service was no good the food was cold not once did the waiter ask for refills this is the only restaurant in my adulthood that i did not leave a tip read more

Me and 3 other people were watching a game. The game was changed because 1 person asked to get the game to be changed. As we protested he gave us the finger on the way towards the back. Food was okay. read more

In my personal experience with the wonderful Carlsbad, NM, Buffalo Wild Wings is THE ONLY establishment that has any form of customer service and civility. If you are visitingb(or living in) Carlsbad, NM, and you are stuck or otherwise unable to move out of this pit in the earth, I would advise you to only frequent this place. Although there was a serious staffing issue, the waitress I had was extremely friendly (I think she was the ONLY waitress). I wish I had the waitresses name. She was probably the only friendly person who currently resides in Carlsbad and I appreciate the kindness she showed to someone from out of town. I would also like to invite her to move out of that state and come to the beach. You are always welcome on the west coast. We would love to have you. I have read multiple reviews and I would have to agree on some points. The establishment does have a sleepy staff. The bartenders aren't superb and the hostesses might need to be replaced. There was a staff member still putting her shoes on at the entrance. We were later informed she was the hostess that had recently showed up for her shift. I'm going to go on a limb and assume she was late since the waitress seated us and the girl was half dressed. On behalf of the resaurant as a whole it was very clean and well kept. I have been to BWW in multiple states and cities. Understanding that this BWW is a very recent establishment to Carlsbad I hope it stays that way. The beer and food were great. I'm only giving it 4 stars for the food and the one waitress. If the food wasn't quality and I had a different waitress, the other staff would have received a 2 or 3. Cleanliness alone cannot guarantee a 4 or 5. Excellent staff is key. Good luck. Sincerely, An Unwelcome Out of Towner read more

Ordered wings to be delivered and talk about pathetic, if ya want to just eat the bones, then this place is for you. Maybe 1/2 tsp of meat on the flats even the drums were thin and mostly bone. So expensive too. Do yourself a favor and Save your money and make them at home. Millions of good easy recipes online which would definitely be tons better than bww! read more

Husband and his buddies went here and had a great time. Food was great and service was excellent! Shout out to Aleah (not sure if that's how her name is spelled) for giving awesome service! read more

This place sucks more than a new vacuum cleaner with nothing in it. Poor service poor food.

First of all, our server was nice, and a man who looked like he was a manager, put the football game on for us when we requested it. That was awesome, and we appreciated it. The place wasn't that busy. We walked in, and a man was going to seat us, walked away to check on a table, then never came back. A lady came to us and walked us to a table. Our server came to our table and took our order. It took a while to get our drinks, not because of the waitress, but because of the bartender. He was visiting with staff and other customers and cleaning the bar area instead of preparing drinks while our server was standing there a long while waiting on him to make the drinks. We finally got our drinks. Two of our friends showed up and sat with us. It took a while for them to get their drinks, too. Our waitress was nice but the good service kind of slacked off a bit the more tables she got. It still wasn't that busy, though. After guests would leave, tables stayed dirty for a long time. I didn't understand this because there were two men who looked like management just standing around talking to other staff members. The place could be cleaner, could have had better service, and could have better wait times. Our waitress worked with what she had, but I do feel like we could have had faster service. read more

Over all my experience here was horrible the waitress was rude she would bring out food late and cold the only waitress that was super nice was a woman that would bring out shots/drinks she was super nice but the waitress that we got was horrible at her job I didn't like the way she would talk to us she brought our food and it was super cold read more

Buffalo Wild Wings - a tray of food with dips and condiments - Sports Bars Near Me - Carlsbad, New Mexico

Was told cant be served at the bar if standing that I need to be sitting down on a chair

I have been to Buffalo Wild Wings all over the country. This is by far the worst. It's not always the staffs fault. They are under staffed. But Sunday night football is on and baseball playoffs are on right now. They said earlier they would put Sunday night footballs sound on. Now they say the juke box takes priority. I'm pretty sure that goes against Buffalo Wild Wings policy or rules. The manager here is not a manager. He just avoids customers. There were two great bartender earlier. But now 1 really busy one and one guy that is super rude. So all and all very disappointed in this Buffalo Wild Wings around the country. Sad read more

Horrible service. My boyfriend and I had to chase after a team member just to be seated as we were waiting to be seated for a long time.

0 out of 5 Horrible food and wait staff Nasty food If you wanna know how to fuque up nachos go to BWW in Carlsbad They ruined BWW for me read more

Oct/14/2023 We personally (my family & friends) experienced discrimination and so unfair treatment from all staff here once I started to speak Spanish... first of all they Made us wait longer than other people that got there after us for a table, and once we was told table was ready after approximately two hrs told us our waitress left and no one was able to get our order. Obviously we asked for a manager which was one of the same racist girls there and tried to talk to her but Instead she just called the cops on us stating we were disrespectful but we all just wanted to be attended respectfully and have a good time to celebrate my husbands bday... even police's noticed they where mistreated and them making fun of us just because we where Mexicans... btw, there's a lot more people in this town (Carlsbad) that experienced the same racism as well... Treatment they they give to clients it's so outrageous.... Worst experience ever 14/10/2023 Nosotros personalmente (mi familia y amigos) experimentamos discriminación y un trato tan injusto por parte de todo el personal aquí una vez que comencé a hablar español... en primer lugar, nos hicieron esperar más que otras personas que llegaron después de nosotros para conseguir una mesa. y una vez que nos dijeron que la mesa estaba lista después de aproximadamente dos horas, nos dijeron que nuestra camarera se fue y que nadie pudo recibir nuestro pedido. Obviamente preguntamos por una gerente que era una de las mismas chicas racistas allí y tratamos de hablar con ella, pero en lugar de eso, simplemente llamó a la policía y nos dijo que éramos irrespetuosos, pero que todos queríamos que nos atendieran con respeto y pasar un buen rato para celebrar. el cumpleaños de mi esposo... incluso la policía notó que los maltrataban y se burlaban de nosotros solo porque éramos mexicanos... por cierto, hay mucha más gente en esta ciudad (Carlsbad) que también experimentó el mismo racismo... El trato que le dan a los clientes es tan escandaloso.... La peor experiencia jamás read more

The wait is kind of long but that's expected. The tables are very clean. There isn't a lot of parking and you will get towed of you park in the neighboring business' parking lots. The Bourbon honey boneless chicken is delicious. The small had enough for leftovers later. All the food was spot-on. Had to ask for silverware but that wasn't a big deal. I would go again. Decent food and Decent service. Better than other places to eat in the area. read more

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Worst Buffalo Wild Wings. Service is horrible from being seated to having any kind of drinks. Sometimes even food. They are always missing something, weather it's workers no or something from the menu. read more

My family and I went here on Mother's Day 2022. The hostess was quick to seat a family that came in after ours. There was no warm welcome, the hostess clearly did enjoy her job and seemed to be there for the paycheck. The only time we saw what look like the manager was midway through our lunch. The hostess had left a line of people waiting to clean the bathroom during the afternoon rush. We alerted the manager that was not the first time we had watched a line form in the lobby. There was plenty of tables open around us. Our waiter said he had been working in customer service since he was younger but failed to refill our drinks in a timely manner. Being able to wait on multiple tables is one thing, though providing exceptional service is something entirely different. The food was okay, though it's not enough for me to go back and deal with mediocre (at best) service. read more

We came in late shortly after we made it to town (10 pm) and expected to kinda have "late night" service, leftover wings, long waits, etc. Not true at all! Our waitress Nancy was phenomenal. Honestly one of the best wait staff members me or my husband had had in a LONG time. Would come back ! Food was delicious, fresh, and fast! read more

It's a Buffalo Wild Wings, they're generally pretty consistent. We stopped in after a day of traveling (8 hours). Everything was going great until we received our check. I ordered two vodka waters, doubles. A usual drink for me. I always just order well, no big deal. Server did not ask or mention what kind of vodka I would like, so I assumed it would be a cheap well. $20 dollars for two Tito's doubles. If I would have ordered Tito's, or been aware I was getting Tito's, I may have not minded or perhaps not even ordered a drink. The server tells me, they are out of well liquor right now, and "sorry." I ask to speak to a manager. Apparently, BWW has done away with well liquors. Tito's is there well. NBD, if I would have known. I would have ordered a vodka I specifically like. Anyway. Over all it was fine. Minus this. read more