I'd give this place 0 stars, however, I don't think it would be fair to. I made an order on for delivery on 08-07-2015 at approximately 3PM through the Pizza Hut website while I was at work. I ordered 2 pizzas; buffalo styled and a specialty vegetarian pizza. I left a note on the order asking to call my phone when the driver has arrived. The time it took for the order to arrive was fine. No more than 35 minutes after the order was sent. However, when the driver arrived, I was on a call with a customer and wasn't able to answer my cell phone. Okay, that was my bad, but as soon as she knocked on our door, I had my manager let her in our office. I was still on the phone with a customer and handed her my card so that she can make an imprint of it and the driver told me she didn't need it, but in an agitated tone. Less than a minute later, I was off the phone and went to check on the pizzas and to provide a signature and tip. I left her a $6 tip for an $18 order (I used to be a delivery driver which is why I always tip at least 30%), plus whatever she gets from the 3 or 4$ delivery charge. When she was heading out the office, I said, "Thank you very much. Have a nice day!" to which she said nothing. Instead, what I did get was her rolling her eyes and then getting on the phone with someone at the store complaining about me. Listen, I know being a delivery driver is tough. I've been there, done that. However, that kind of customer service is absolutely unacceptable. I've been on deliveries where customers would be taking a shower and I would wait for them to finish outside in the dark and greet them with a smile on my face because I appreciated their business and knew that they were helping put money in my pocket and food on my table. I will definitely not be ordering from this Pizza Hut again and would much rather take my business to the local Dominos, Marcos Pizza, or Rodolfo's where people there are actually happy to have my business. So why the 2 stars? The ordering process was a breeze. You can pick and choose different deals on their website and order your pizza almost any way you like. There is a great selection of crust styles and ingredients that will create those once in a lifetime moments where you're unsure about what you would like to order since almost everything on the menu looks good. The pizza also tasted great, but the customer service was crap. read more

No stars here well maybe 1/2 but to walk in and being told that it would be a 40 minute wait for a carry out pizza. Are you kidding me? At 7pm on a Sunday? This is ridiculous. Went to the other side of town to papa John's with a 20 min wait read more

Always good service when I go... Only downside is I have to do carryout all the time, they don't deliver to my neighborhood but I understand it's because I live in a ghetto area read more

decided to give them another try after ordering that heinous excuse for a pizza, the grilled cheese stuffed crust. The pizza was awful.The crust wasn't crispy just soft and doughy, the pizza was BEYOND greasy and flavorless. I literally stopped eating halfway through a slice and tossed it in the garbage. Frozen pizza is better than this and who ever manages that store sucks at their job, that much is reflected in the quality of the pizza. Order Marcos, skip dominos too they suck just as much. read more

Ordered an order for pick up. Waited in the lobby for 5 minutes and had to call out for someone to help me. The man that helped me was not wearing a mask... although they have a it posted that mask are mandatory ‍ read more

This place is a joke. Ordered a pizza online for curbside pickup received confirmation email stating it would be ready for pickup in 15-20 minutes and a link to tap when we arrive so they can bring the pizza out. Arrived in 20 min. used the link to let them know we was outside and waited, and waited and waited. 10 minutes later I called inside and they stated they had no curbside to drive through the drive-thru. Waited in long line and get to the window 25 minutes past out pick-up time and tell me they forgot to put the toppings on my pizza. Wth how do you forget to put toppings on a pizza! I would give this place a negative stars if I could. What a joke! Will not go back there again. read more

I have been a customer for almost 2 years and have always been very happy with the Pizza from here. Last night we ordered two pizzas and a fettuccine and soda delivered. We were very happy with it . The food was hot & tasted great as always.Christine with K , helped us with the order over the phone, & the food was great and they delivered it on time. The Pizza Hut here in Hemet- on State/Stetson does a great job you'll be happy. read more

Pizza Hut - Pizza Near Me - Hemet, California

I walked in to pay for My pizza box I ordered online it wasn't ready.. I check it out and it only had warm 6.5 wings and cold garlic bread.. the pizza sauce wasn't on their pizza's I ordered pepperoni on one sausage on the other, I only receive pepperoni and cheese .. I will never order before they close at this location because, sanitation reasons I noticed nobody washes their hands and face mask not being used., when I was waiting, one cook was picking there face then putting water on there hands to handshaking dry that isn't Air dry cleaning.. you just contaminate your working areas and other person who handling money after leaving the restroom with dry hands and restroom don't have paper towels to dry hands raises an eyebrow .. like wtf.. last but not least, if someone come in to your restaurant and you see them but you turn your back to ignore them while being on your phone waiting on other employees to do a job you were trained to do .. you should look for a job that Suits your tick-tock, Facebook, Instagram lifestyle because fast food Business isn't for you read more

I have ordered 3 times. First time the pizza was since then crust pepperoni J extra cheese it was excellent the second one was the same order but it was only have cooked the third time I ordered just the plain thin crust extra cheese pizza and it was half cooked and cold this will probably be the last time I ordered from pizza hut read more

If I could put 0 stars I would have. I called and ordered pizza at6:00 pm Friday. The lady that took my order told me 35 mins. But I knew it was Friday so I expected an hour. 8:07 pm and still no pizza as I write this. My husband called twice and every time they said it would be a moment. I called and spoke to manager and explained that I understood it was Friday but two hours was ridiculous. She offered me a 10.00 credit only. And when I said I would be contacting pizza she seemed liked it didn't even bother her. My kids are hungry and cranky and I am very disappointed in there service. read more

I am sooo amazed right now! I haven't had Pizza Hut in a few years. I decided to order because I was sick of the terrible take out restaurants here in Hemet. I ordered online and received a call to verify my address. The young lady stated my order will be delivered within 30 minutes. True to her word my order was delivered, the delivery person was super nice. My pizza was nice and hot! It was sooooo good! There was so much flavor and the crust was terrific. I hope the next time I order, I hope it will be the same. read more

Very disappointed and frustrated with this location and their call center. I worked at a different Pizza Hut for 6 1/2 years, so I know the level of quality and service they should offer. So, first off the website claims they do not deliver to my house - when I call, they tell me the website needs to be updated. Then, I try to place the order, and the CSR has issues because they are out of a call center (this has caused many issues over the year I have lived here). So I ask to speak to someone at the store, and they transfer me to a number that keeps ringing for a few minutes. I hang up and call back - a different CSR stated that I should have waited longer because they will answer (2-3 minutes is just disrespectful). I will never use delivery from this location simply due to the call center! read more

Absolutely disgusted. Was served rotten food this evening. Literally fermented. My marinara is bubbling it's so spoiled. They offered to refund part of my order..... yeah well I won't be eating anything and who are you sending over to run this single Momma's house while I have food poisoning due to negligence on your part? There's ABSOLUTELY NO EXCUSE for serving spoiled food. That SHOULD BE thrown away daily. Manager was friendly on the phone, I'll give her that but nice doesn't fix making me sick. So thankful it was me and not my children. Pizza Hut, get it together. read more

This Pizza Hut just saw the last $30 they'll ever get from us. Firstly our address does not allow us to order online for delivery you can only call it in and if you don't get the actual store you have to keep calling if you want it delivered- it's a glitch on their system they do deliver to our community and this hasint been fixed in over a year so WE CANNOT GET ANY ONLINE DEALS FOR DELIVERY. So today i drive there Ordered a large pizza and two sodas it's over $30 and now has a "service fee" of $1.20 on the receipt which they say is to offset California raising prices. So you're forced to "tip" or whatever. Anyways I get home and both hubby and I are looking at the pizza and we like why's it so small? We convinced it's a medium so I call the store and lady insists large is 8 slices that the pizza is correct. I give up and end conversation and then google it BOTH MEDIUM AND LARGE ARE 8 slices so we measured the pizza after eating 2 slices - it's only 12 inches. That is a freaking medium. So thanks for ripping us off Pizza Hut. Was meant to be deep dish too and it's kinda thin. Such a waste of money. I'm strictly going to megabites across the road from now on!!! read more

They don't put very much cheese on their pizzas. It is pretty close to having toppings on top of the sauce. Such a disappointment.

I have been to this Pizza Hut several times, but will no longer be going here. I have had several things go wrong at this location. Every time I come in no one greats anyone at the door, my orders that I ordered to go are never done when they are supposed to be. They aren't just a little late they are about 30-40 minutes late(so after I order and wait the time it tells me, I need to wait 30-40 minutes in store as well). Items are constantly missing in my orders. Last time I was there I witnessed how an employ talked to a customer and it was beyond ridiculous. The man had orders hot wings, and asked for silver wear. The worker replied to him "well usually people eat it with their hands". She said several rude things along those lines, and after she left she went into the back and told her coworker "that guy over there was just bitching because of stupid shit". When I got my order, everything was cold and I had to microwave every bread stick, slice of pizza and hotwing that I ate. Do not go here, the bathrooms are nasty, the customer service sucks, the food is either missing or cold, they never have things done on time, and the workers are beyond unenthusiastic. read more

This is the 2nd time I've been here, and the 2nd time it has sucked. First time I was there, I waited about an hour or so to get a regular meat lovers pizza. Whatever, there were a few other customers there, sure, we'll blame it on "being busy". When the pizza arrived I was also greeted with dirty silverware. Hey, it happens, sometimes somethings get lost in the sauce. I promptly went up to the counter to get another fork....low and behold, another dirty fork. Ok, it's not worth it. I'll not use the silverware. Today was a different story. Dined in about 730-8pm. There were a max of 4 customers inside, dinning. Cool, not too busy. Placed our order; large pizza, and some honey BBQ wings. Right off the bat, she hands us one cup. There were 3 of us. "So sorry about that, we'll get you your cups right now." We stand at the counter thinking, oh hey, they just need to get the cups from the back. Nope. We overhear "hey can you go wash some cups?" Ok, so, you mean to tell me out of this whole restaurant, ALL of your cups are dirty? Except for one? Well, isn't that something. We wait for about 10 minutes for two questionably clean cups. Now we wait for our pizza. We wait. And we wait. A couple more people come in for carry out. And we wait. And wait. About an hour goes by(seems to be a common theme here, even though the restaurant is practically dead and there seems to be an overwhelmingly abundant amount of employees. More than enough to handle all orders) so the small rush of 3 carry out orders are done, the restaurant is empty again. FINALLY! A glimmer of hope! Our pizza arrives. With 5 napkins. Ok so we need cheese and peppers. No biggie. Got up to the counter, asked for both. Peppers were fine. Got a cheese shaker that looked like it hadn't been filled in a few days. A fine line of cheese lay at the bottom. Ok we'll ask for another. Oh would you look at that, we've run into the same exact problem. Maybe a pinch more of cheese in this one than the last. Whatever. It'll work, I guess. So to recap, we've waited about an hour, feels like more, for our pizza. We enjoy one slice, expecting our wings to be right behind our pizza. Nope, we wait about 5-10 minutes before we get up and ask why they had forgotten our wings. A male cashier, whom I know had seen us walk in, and was in earshot of our order, says, oh I need to see your receipt. Ok, show em. Checks, double checks the receipt to make sure we're not trying to scam some wings from them, and says ok. 5 minutes later we get our wings. "So sorry about that, someone must've misplaced them." So where exactly do you place wings when they're done? Made us feel as if we stole some poor souls delivery wings. To be honest, this place isn't worth it. More than half the tables were dirty when we got there, and we're still dirty by the time we left. Not one employee seems to give a single fuck about their store or customers who come in. It seems to me that it's just a place for them to all hang out before they have to go home for the night. I get not liking your job, I work retail, I would know. But to actually not put in any effort what so ever to making the most of your job, no matter how tedious or small, is just pure laziness and arrogance. If your better than Pizza Hut work, why are you still there? read more

RAW INEDIBLE pizza and a VERY RUDE manager! I had horrible customer service, quality, and overall experience. My pizza was undercooked with the dough being nearly raw. I then I had call multiple times until someone finally picked up the phone to get a very spiteful manager. The manager had put the blame on me for the pizza being undercooked and did not say sorry whatsoever or offer compensation for something that was practically inedible. Overall, do not come to this place or order from here. It will most likely result in a waste of time and money. read more

This place has horrible customer service & when you order for carry out they tell you 30 min & you wait and when you get there they make you wait another hour then they give it to you & your order is cold! I will never be going there again would prefer they just shut it down in general or have someone start running it the right way. read more

Worst service ever... forgot my sodas... charged my credit card $7.00 more than the receipt said... then gave me a different price than what my receipt said!! This place is a joke!!! read more

Been a year of my expirence with Pizza Hut and never heard back... Very sad but NEVER went back to Pizza Hut. Losing a customer for the past 30 years read more

Will not ever order from here again. The confirmation email said ready for pickup in 15 minutes. It took an hour and the order was wrong.

Horrible horrible horrible! They messed up my order so I called them up and spoke with Ana who claimed she was a manager I explained to her that my order was incorrect and she didn't even put me on hold she said hey Ben this lady said the orders wrong should we send a new one he said no so she says to me the manager said no. Wait I thought your a manager hmmm anyway I even go as far as saying I'll send you a photo to prove thy messed up the order she again says Ben they wanna send us a photo next thin I hear Ben very rudly and loudly say UNDONT CARE THEY ARENT GETTING SHIT! They refuse to fix the order don't ever go hear and also if you have problems call 1800-777-0290 ex 217 and report them read more

Pizza Hut - Pizza Near Me - Hemet, California

Wish I could give them a 0 star! We're new to Hemet so this was the first pizza hut we ordered from (twice). & both times were horrible! We wait over an hour for our food. The first time we ordered they called us 10 mins after it should of gotten to our house and asked us if we got our order yet. Gave us no discount for waiting an hour and a half. The 2nd time we ordered pasta and wings on 02/06/2016 @ exactly 9:40pm, an hour went by and still no food, so I called and they told me they cancelled our order and my card was declined and the phone number i gave them was not a working phone number, my card was brand new and working, and the number I gave them was the same number I called them from and the guy even read my phone number back to me and it was the correct one. DANIEL the supposdly manager of the store was horrible, did not offer any type of coupon or discount for having to wait over an hour, he blamed it on the driver for not putting a 1 in front of the area code (his words exactly). The guy sounded like he wasn't even the manager and handled it totally wrong. He asked if we wanted to reorder the food, we would of had to wait a whole nother hour and still get no discount. Horrible HORRIBLE customer service and communication. We will NOT be ordering from this pizza hut again! read more

Bought on Friday night a VERY BAD PIZZA!!! Asked the manager at PIZZA HUT 120 E Stetson Ave, Hemet, CA 92543 to help rectify their VERY BAD PIZZA (white garlic sauce with cheesy crust, sausage, museums and deiced tomato's) on Monday. The managers response, "I'm sorry. I will not do anything because you waited too long to lets us do anything." Bull Shit! We could not eat the pizza. read more

This place is terrible the half my food never got delivered and they said they where sending it out two hours later I finally call and they said they where to busy to send it out by that time it was 1030 at night I ordered around 745 the pizza was burnt brought it back to the store where the manger refused to do anything for us and lied saying he didn't have corporates number even tho the lady on the phone said he would say that the store wasn't busy at all like they had mentioned over the phone because when I walked in the girl was mopping I wouldn't ever recommend this Pizza Hut it's the worse place I have ever ordered from ! read more

Tonight i ordered 2 medium pizzas online @ 7:45 pm. My email confirmation said it would be delivered @ 8:25 pm. At 8:50pm, it was delivered...the chicken pizza was luke-warm. the pepperoni was only slightly warmer. the pizzas were good, but i have an issue with the fact that they were not hot and that the delivery was 25 minutes late! pizza hut makes me use the stetson location, which is farther from my home! it's a 7 min drive! i will only use this pizza hut in dire straits! Back to Domino's! They deliver HOT pizzas! read more

LET ME TELL YOU... i've never been so displeased with a place like this one. i'm literally so scared to eat at any pizza hut since this experience, i have visited other pizza huts before my experience here so i was expecting the same service... the girl who took my order was soooo rude, never bothered to bring my pizza to my table by the time we realized it had been sitting on the counter it was cold she never gave us our drinks. I hate this place!!! read more

I placed an order online for the small pizza deal box 5 minutes later I received a phone call saying that they no longer have those in stock so I placed an order for separate deal. Once I arrived in store and paid for the second deal they informed me that they didn't have that deal either. But they would substitute the missing items for some garlic knots. I said OK just because I didn't want to wait any longer because I had guests waiting. Note to management please make sure you have stock of all items that you represent and if you don't don't try and sell them to customers and then charge them for it and ask them if they want something else in return that is not comparable. read more

Awful !! Raw pizza , rude people , didn't even get what I ordered tried to give them a second chance even worse experience! Someone needs to shut this place down read more

The food was great, they are over priced, unfriendly, and they aren't helpful! They do not have a menu up, the beer bottles are pry off and they didn't give us a bottle opener they are more worried about their delivery then their dine in customers. Over all I am absolutely unhappy with this place. Guess next time I know to have my food delivered. read more

Read the poor reviews and believe them. Badly made pizzas, incredibly long wait times, cold bread sticks, missing sauces. The woman at the front was nice and polite though. Other than her, has to be one of the worst experiences I've ever had with Pizza Hut. I would not recommend going to this location. read more

I actually really like their Pan pizza crust....with the buttery crust on the bottom, yummo! I will occasionally order a pizza and boneless wings from here for the boy and I (and sometimes the baby) and we always enjoy it. read more

Horrible delivery service parked in my driveway and someone came home and could not park then the girl driver and the girl on the phone to take my card ( my mistake for not having smaller bills) info gave attitude. Highly recommend not ordering delivery! read more

Horrible service! Manager is unprofessional and needs to take classes in Customer Service. He needs to learn to be a professional especially when managing a nationwide franchise. The pizza were over 25 minutes late and one pizza was totally incorrect! Manager said I could return the pizza and they would bring another one out, but how do you return a pizza when kids were already patiently waiting? Then to top things off, they said they could not refund the cost of the missed toppings! You have to accept a credit for your next order instead. Yeah right, like I am going to rush to order another one any time soon!! Should have ordered a better quality pizza from Milano's across the street and just picked it up! read more

I've ordered from pizza hut 3 times in the last month every single time they messed up my order by far worst customer service ever don't order from this place read more

I just ordered online and I received great service from some young lady,I even tiped her cuz she brought my pizza to my car and went back inside to get me peppers and parm..Great service girl,You never know who's watching... read more

online order took 1 hour when it finally arrived pizza was cold my 2 litter was room temp. i asked for extra sauce but what i got was dried and cold sauce with pineapples just added after pizza was made. will never order from this location ever again. read more

Pizza Hut - dried up sauce, cold pizza pineapples not cooked - Pizza Near Me - Hemet, California

It seems that both Pizza Hut locations in Hemet are totally incompetent. And the app is useless. Twice I have used the app to place a carry out order and both times my husband went to pick it up and they hadn't gotten it. Today my husband said the restaurant and kitchen were dirty and the staff not exactly worried about it. We will no longer be giving Pizza Hut our business and will rely on our local independents, who make much better pizza, rather than going for a "good deal". I guess it's true what they say, you get what you pay for. read more

I am still in awe at the level of unprofessionalism after going in to this Pizza Hut for a refund from last night. I walked in and asked if they were open because their open sign wasn't on, and the lady behind the counter said she didn't know with an attitude. I asked to speak to Richard who is supposedly the GM and he refused to speak to me to give me my refund for pizza that I gave back to the delivery guy because it was uncooked! I just don't understand what happened to Pizza Hut?? I don't know about you but I don't want people cooking my kids food that don't care about anything , especially you the customer! read more