This place is a disgusting as well as the manager! My son Walked into pick up our order. The dude putting pizza in the box was SMOKING A DAMN CIGARETTE! Called when I got home to get store manager and district manager number. SABRINA ! Refuse to give it to me. you are obviously ok with it as not one co worker stopped him! The cashier even apologized to my adult son. But didn't stop the guy! Disgusting!! Don't worry Sabrina, I will get the numbers myself! read more

This place is a joke no customer service we asked for a simple order one pizza and order of wings and this is the shit we get no customer service the delivery guy was rude like I know you hate your job but don't be a dick as a person who works in customer service this is super disappointing change your staff and make sure your when you deliver pizza it doesn't look like this you guys will never get my business again. read more

Pizza Hut - So if you ask for a delivery this is what you get - Pizza Near Me - Hemet, California

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My pizza was undercooked. So when I explained it to the manager she says that's how it should be. What? NO, I halfway agree with the customer always being right to a certain extent. In this case I was 100%. All I wanted was an exchange for a pizza done the right way, not bicker back and forth to end up feeling like I've done something wrong. Even when looking at the bottom of the pizza it was so white and visually raw which I showed. She told me yeah you got extra cheese.... Ohh so that's why it came out raw ok that makes sense. There was nothing they could do she said. Wow. No smile at all she didn't even say sorry and made me feel extremely uncomfortable and awkward. She should be fired for this type of customer service. I'm never coming back to this Pizza Hut again thanks for nothing SABRINA! Keep up the good work read more

If their was a way to give zero stars I would. I've given this location way too many chances. Everyone that is working there does not know what they're doing. The management sucks and every single time I've ordered the order was wrong or missing items. If I ordered over the phone and show up to the store to only 1 of my 3 items after I ordered and was repeated my order before hanging up is just ridiculous. Then to sit there and say they will make it and it will take 15 minutes.m of me having to wait because of their MISTAKE, not willing to give any kind of discounts and yet paying full price 35 min later waiting for only half the order and having to wait even longer to get the rest. This is ridiculous, customer service is unprofessional and management on duty was no help either. Walking into a restarueant to the employees always fooling around and not taking their job seriously. Will not be going back! UPPER MANAGEMENT looks like you need to watch your cameras and your staff because they don't care about their jobs and take it seriously. Manager hanging out with his friend in the lobby who didn't have a uniform on and the friend walking in and out of the kitchen getting wings and eating while walking back to the table like he owned the place. THEN walked out with pizza!! That's the kind of people you want running your business?! UNPROFESSIONAL, UNRELIABLE, & UNNECESSARY TO HAVE ANY OF THOSE EMPLOYEES WORKING WHEN YOU WANT TO CONTINUE HAVING BUSINESS. Look at all the recent reviews. Looks like their needs to be some revamping done if you ask me. read more

Did an online order and online the order was placed and said 25-35 minutes and an hour later the pizza driver yuke gets here walks up my stairs and tries to open my door and enter but the door was locked then she knocked, very pushy, rushed me and one of my pizzas looked like it was handled roughly. I was in complete shock and could not believe that just happened. I put in the notes to call b4 because of a barking dog and sleeping dog and she tried to walk in. I tried to ignore the bad reviews and have ordered from this place before and had no issues what so ever but I guess it was bound to happen. My wife called the shift leader Katie was very polite and assisted with us and got us a refund for the inconvenience. Just waiting on a call from the store manager tomorrow!! Will update review read more

Pizza Hut - Great delivery service - Pizza Near Me - Hemet, California

I called in ordered 1 pizza and picked this pizza place because it has drive up pick up. I get to window tell them my name has debit card she says it's asking for pic can you come inside um NO if I wanted to I would have come in it's drive up window for reason so go get manager to help you and she does I leave pull around and look at pizza it's wrong missing topping and not to mention hardly any sauce and huge bubble in it and the ugliest pizza I've ever seen so now I go inside I'm pissed spoke with manager he made a new one and said if you want it right next time just call in and speak to manager well why should I have to.. the girl gave dirty looks the whole time I had to wait until made new one. I emailed corporate they said management of location will reach out to you. They never did I won't go back if I wanted a cheap half ass pizza I would have gone to little Caesar's read more

This place is awful!! 1st theme I paid 75$ for cold pizza that I waited 1hr for!!! So the manager was nice to give me 40$ credit... I go to use it to day an I waited 2hrs for the to bring me cold food agin so then I sent it back had to call a taxi to get back up there for them to have me wait another 20 minutes I will never go to Pizza Hut again read more

Pizza Hut - a half eaten pizza in a box - Pizza Near Me - Hemet, California

I love Pizza Hut, but only for those restaurants that hold it down . I got my stuff crust today and it's the most disgusting pizza I've had. Something needs to change in this location. My pizza was burned bad so thin that it was HARD!!! So dissatisfied as Pizza Hut is favorite I paid $30 for crap.... Thanks a lot guys! read more

Worst service ever. Does not deliver, even though we are a 10 min driver away. I make a online purchase it goes through on my credit card and then I receive a email saying we can not place your order. read more

This place really needs to get new management . I called literally like 5 times and all 5 times I was on hold for longer then 5 minutes due to no one answering phones . Reason why I called so much was because my order got delivered and it was completely wrong . I literally paid 40 dollars for 2 orders of breadsticks a pasta and wings when I clearly ordered the dinner box since it was a good deal . So I had to drive myself to the place to let them know that my order was wrong and you know what the manager tell me ! They ran out of rectangle pizzas and I have to pay for the 2 pizzas . I love Pizza Hut but this place literally left a sour taste in my mouth that I will no longer do business with them . read more

Deserves no stars!!! Dough was raw, sticky and complete mush. Didn't even bother to cut it all the way. I had to finish cooking it at home.

I rarely write reviews. I have been a patron here since they had the buffet. I have had hair in my pizza, my order been raw, and one of the employees think they wanted to fight me. In the end, this pizza hut has gone done hill. I never go back. read more

Customer service was horrendous. Too bad This app doesn't give me an option for "no" stars. I ordered online and my order was not was not what I requested. I tried calling by phone to make a complaint and to see if they can fulfill my order and no one was answering. So I drive back and see employees playing around and visiting with friends with no customers inside the establishment. Throwing pizza boxes at each other. They just a long time customer. read more

Just horrible...my kids found a hair in their food and it wasnt even fresh when i got it....when i called to let them know about it...they were rude...they kind of ruined pizzahut for me and my family forever read more

Before ordering look at the stars and countless bad reviews that this Pizza Hut has, look past the name and really pay attention to the low quality served from this Pizza Hut. I ordered 6 pizzas some the same and some different , all came with literally no sauce, very dry, barely any meat on all pizzas or veggies.... this was for a family event, what a embarrassment the quality o received and my family had to eat, please think before you order here .. I called back to try and see what they can do for me . Ben had a horrible attitude about it and said something might. Be wrong with his oven..... (sure) asked for a refund and not a remake. Was a total douche bag good luck guys you were warned read more

Pizza Hut - Shit dry pizza good job guys - Pizza Near Me - Hemet, California

We moved near about 1 yr ago At first the Pizza was great! However in 2020 business really went downhill! We last attempted to order the early evening of September 5th. It was 2 HOURS Before we received our pizza and it was COLD and HORRIBLE . Ordered a Pan pizza, got THIN CRUST, VERY LITTLE SAUCE, PEPPERONI, AND PINEAPPLE was almost NON- EXISTENT! Seemed to be made ahead of time, and TASTED EVEN WORSE! The driver stated "they only have 3 drivers" In the 2 hours we waited, called to see what the delay was, but we were put on hold and when they finally answered, we were hung-up on repeatedly!!!! NEVER AGAIN, FOR THE MONEY YOU CHARGE FOR 1 LARGE PIZZA! DON'T EVEN THINK OF ORDERING FROM THIS PLACE read more

We had excellent customer service from Tanhoa, carry-out service. Both of personal pizza's were delicious! Only thing we wished this place had was a drive through, we didn't realize you have to call first, then pick up your order. read more

Soooo Incrediblyyy Slowwww. Ever seen a Pizza Hut with a drive thru? Me neither. That is, until I came to this location! I come here maybe twice a year. Their pizza's not as greasy as it used to be, but it's by no means healthy. I think from now on I'll just stick to the cheesesticks. It's like a pizza, but better and with no other toppings. If you don't have a lot of time on your hands, don't come here. Don't call for carryout either. You likely won't be serviced quickly :( read more

Ordered a family pack last night, customer service great, but pizza was terrible. Breadsticks were cold, the sauce for the breadsticks seems to be watered down, boneless chicken wings inedible. Seemed like they were reheated 8 times and were just to gummy and sticky to even chew on. Waste of calories. Overall, pizza was pretty gross, second bad experience back to back at Pizza Hut. I'd much rather take my money elsewhere. read more

I ordered 2 pizzas charge was close to $53 dollars. The person taking my order didn't write special instructions to get to my house or how. Which I make sure to use all the time for food deliveries. Never got pizza, and when I called them, their call center could not help, each time I requested a manager they hanged up on me. 6 times to be precise. Went to store, they took no responsibility. I requested the manager, they sent me the head cook. Their employees were out by counter laughing and mocking, us if they had done some type of exploit!! The only way I could get my pizzas was if I only got a credit for the nearly $53.00 and PAID FOR THEM AGAIN!!! Which means I could get 2 Pizzas for $100.00. It was insulting as a long time patron of Pizza Hut, It's highway robbery, and when the so called Shift manager came to the front, he simply didn't care!!! WORST SERVICE EVER!!! WILL NEVER RECOMMEND PIZZA HUT TO ANYONE !!! Shame On You!!!! read more

Well, it seems like even though I'm standing in front of the cashier with CASH in hand, they refuse to take my order unless I give my phone number. At least I can delete their phone number from my contact list as they will NEVER get my business again. Place is dirty as well This is what happens to a business that does not practice customer service and has a policy where customers are not welcome Oh...and don't offer me any coupons..... I have enough trash to toss read more

Asked for a pepperoni pizza with garlic crust and got regular crust. The crust was also doughy and undercooked.

(night of may 18, 2018) This was probably one of the most tiring experiences of my life. I haven't eaten all day as well as the rest of my family waiting for this meal making this visit even worse. My grandma and i arrived around 8:30 pm and we got semi-good service. one woman treated us fairly and immediately allowing for our order to go sweet and fast. or so we thought. there are many people working in the back which looks literally like the definition too many cooks in the kitchen. the 20 minute mark rolls around with about 5 more customers coming in and taking their order at the counter and getting their food almost immediately. we are watching people sweep and throw trash around in the kitchen, make pizzas completely wrong, deliver pizzas left and right, and a couple fighting in the middle of the establishment without management stepping in. i, being a minor, was not about to step into an argument that had minor physical altercations but physical altercations none the less. not only is it becoming irritating at the lack of concern but we begin to start noticing the tables and floor dirty and the establishment not looking or feeling very comfortable. The 45 minute mark comes up and i'm pretty agitated. food still not coming out, the fight still going on, and children running around getting into the way of waiters/waitresses (not that that is the restaurants fault but just one of the many things that ticked me off. we finally address the issue and get our food right away leaving one of our four pizzas burnt to all hell. it looked like satan personally cooked the pizza with his fiery pitch fork and destroyed it. me, becoming sick and annoyed due to low blood sugar and that the couple who was fighting for their food before us, told the cashier we needed it fixed while the manager was being unprofessional and rude. the cashier politely took it back and had it remade within minutes. that is the same cashier who took our order at the beginning and got us our food 30 minuets later. i didn't catch her name but thank god for her, she is the only one saving this establishment from probably closing down. Eating on the way home, the food is of decent quality but i've definitely had better pizza hut pizza. i wouldn't recommend if you have short patience and are there for the purpose of pizza hut, the need to eat. read more

Horrible customer service I ordered a pizza that THEY got wrong to be delivered and when I called back and told me be another 30 mins before get me the RIGHT pizza I asked if could have the garlic knots I ordered remade also because now they will be ice cold and they couldnt do that yet this was THEIR mistake. So sick of horrible customer service. Not like I asked for the whole order to be free NOT even a discounted rate for their mistake all I was asking for was for my food to be warm when get to finally eat it. read more

Never complain about your raw pizza that's inedible because right now I'm not feeling well since eating the pizza they remade. Fell into that $10 for any large pizza crap. Not worth it!!!! First of all, I was schooled as to why the crust was raw, along with the veggies. The manager said "when you order more than one topping, its harder to cook the pizza because it's set at the same time and temperature for all the pizzas". This means, they know they are sending out half cooked pizzas and still do it!!! How awful! I ordered one of their specialty pizzas. Now, I'm paying the price for complaining. Sore throat and upset stomach. I can't prove they tampered with my remade pizza, but my instincts and health say they did. Save yourself from getting sick and eat that raw pizza without complaining!!! (sarcasm of course). Don't eat here! Save yourself and go to Carl's Jr., Golden Ginger, Taco shop, or pay a few more dollars for Milano's across the street. Horrible food and customer service. read more

We just ate at this Pizza Hut for the last time. The employees were uninterested in customer service. We sat at one of the booths and nobody came to help. I went up to the cash register and asked if someone could come to the table so we could ask some questions about the menu. While we waited for our meal, I noticed the $.76 service charge in addition to tax. Below, the receipt explained that the service charge was to help offset the rising costs in CA. We weren't planning to leave a tip, because it's all self serve in here, including the beverage dispenser so I just figured we would call their $.76 service charge the tip. Service charge? What SERVICE? read more

Just sucked, customer service was horrible and my chicken wings came to me cold, so took them back they remade a batch and brought them out 40 mins later and wrong sauce, not to mention the greasy ass pizza grease running off onto your plate!! I do not recommend to dine in at this place worst service ever !!! read more

Beware this location. Really wish I would of read the reviews first. My pizzas never were delivered and tried calling and never answered. Never went down there. Didn't want to loose my s**t to no one :( read more

Sorry, but if I am in the restaurant and making an order and paying for it before it's made.......you don't need my phone number And the cashier told me that without my phone number, they could not accept my order Really ? If Pizza Hut offered me life time free food....I would still never do business with them......ever Horrible business plan read more

Placed an order online yesterday and decided to go through their drive through to pick it up myself. They were quite busy inside but I was greeted within a couple minutes. The pizza was hot, delicious and made exactly how I ordered it. The cheese bread is our favorite and did not disappoint!! SOOOO DELICIOUS!!!! Never had an issue with this Pizza Hut so we continue giving them our business. Times are tough and all businesses are suffering, so I have to give them credit where it's due! Great staff, Great food!! read more

I have gone here maybe 5 times, I've only ever had one good experience. The only way you can get your food is by ordering carryout, any other way and you're doomed. -First, it takes them about an hour after the "delivery time" for you to actually get your food. So you have a party full of hungry people and you have to leave and buy food because the food you ordered never came. - Next. Apparently, if you sign up for "text notifications" you're considered a new customer and they will call you to confirm your address. Tough luck if you don't have your phone on you though, your order will be canceled and you won't get any notification of it. It is apparently "company policy" but this didn't happen to me when I ordered from the Pizza Hut in Temecula. - If you try to dine in, they will forget about you and serve everyone ahead of you. It isn't until you complain after waiting for an hour that they will begin to make your food. - The employees are extremely rude and will loudly talk crap about you off the phone, but just loud enough to where you can hear them. The good news though, is the manager seemed like a nice guy and talked to me like I was a human. I tried to give them another chance, we've been ordering Dominos and I wanted something different, it was a huge mistake. read more

we usually have pretty good pizzas delivered... but this is the 2nd time we had TERRIBLE pizza... dried out, doughy barely edible for 30$ bucks?? Give me a break,it was a large, but looked so small... they added a $5.00 delivery fee since the last time we ordered and still tipped out 5$... I feel sorry for the delivery people, it's not their fault! I shoud have just got a frozen one from the store for $2.99!! Ridiculous! read more

This location is not that bad. The pizza is good and I love the jukebox. This is a dine - in location so you can go with a group. It is clean and we'll maintained. It's in the same parking lot with Stater Brothers so, it isn't secluded. Although they could have better lighting outside. I give it a 3 because I wasn't greeted right away even though they weren't super busy. read more

Pizza Hut - Waiting! - Pizza Near Me - Hemet, California

This is the worst pizza ever had I came ice cold our wings were not even in the order when it got here then when they replaced the pizza and brought the hot wings were bone out and were suppose to be bone in the manager cici was a total bitch and did nothing to help the situation with the wings read more

I had a great experience tonight. Fast, courteous service and a great pizza . The waitress was good and the pizza was exactly what I wanted. Great value with this $10 menu special. The bread sticks were amazing too. read more

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I have two kids and two dogs, all under two. Both kids in bed right now, both dogs calm, major accomplishment! I clearly wrote under the special instructions to not ring the doorbell... What does the driver do? Ring the damn doorbell. Food is so-so. read more

Great customer service! Super cool place because it's one of those few pizza huts with a sit down area

the facility is depressing. The wait for take outs is that they just start cooking when you get there, not before. And in a place with no manager, I'm scared to eat. In the delivery arena they've been inconistant. Ask for 3X mushrooms, you are lucky to find 1 mushroom on rich piece. read more

Pizza Hut - We dont eat here any more because - Pizza Near Me - Hemet, California

Pizza Hut on Stetson lucky to get one star this pizza was suppose to be three meats where's cheese sauce the pizza feels like it took a few hour outta a hot cause read more

I went to this restaurant on December 5th and went through the drive-thru and the girl informed me that I had to go inside and order then come back out wait 15 minutes and go back to the drive-thru to pick up my food . Needless to say I was upset . I told her they just lost a customer. She was real negative I didn't care she don't own the business. The owner of this business needs to be aware of what kind of employees he has working the drive-thru once again that's was 3 p.m. on December 5th look at your schedule and get rid of employees that don't care about their jobs. Not good for your business. read more