extremely poor customer service by the manager and an individual on the phone. He was claiming to be his district manager. I went into the store, ordered an item that they advertised in their window, the total came out to be almost 2 dollars more than what the was for. When I questioned this, I was told "that's how it came up in our system. Do you want it or not?" I challenged this a couple more times at which point the individual threatened to call the police on me and have me thrown out of the restaurant if I would not leave. Once I left this individual claiming to be the store manager, took down the advertise price and put up a help sign in the window. Also note that none of the menus inside of the restaurant have prices on them, which is very suspicious. in the beginning, I was very pleasant about the whole situation until the "manager" was so nonchalant and rude about the situation. This is when I requested the phone number for the district manager, which I was refused and at which point he was starting to threaten to call cops and have me removed. I suggest using caution whenever ordering from this particular Pizza Hut. read more

Rating at one star because of the call service. No personal touch. Pizza Hut needs to hire a person to answer the phone locally. It's better to go to the store and place your order. The pizza is consistent. And good. read more

I stopped in out of the blue and they had pizza ready very quickly!!!!. They don't deserve the bad reviews they get. I wish people would take a cigarette break from all the goofing reviewing. The people were very nice and the restaurant was clean. The bathroom was also clean. I definitely recommend them. read more

Having recently moved.... and then moved again . Sis and I have not been doing as much cooking as we should. Unfortunately is Grants, NM, USA the delivery options are scarce!! (Seriously considering starting my own Uber eats route!!), anyway. Pizza Hut the tried and true and what I feared would be boring delivered hot, delicious, mouthwatering pizza and wings with amazing service!! Kudos, guys!!! read more

We ordered Pizza at 3:00 PM so it will be ready at 7:00PM and they only had 1 pizza done when we went to go pick it up! They made about 30 kids very unhappy! Then they had the audacity to make me feel like it was my fault, when clearly it wasn't!!!! HORRIBLE STAFF!!!! They would rather argue with the customers then make the customer happy!!! read more

Their Personal Pan Pepperoni Pizza is great, especially if you are on a diet. Just be careful of the take-out. Mine had a bite taken out!

Super slow, they're nice but forgot about our food so we just sat there, for an hour, and then someone came up to us and asked if we were ready to order, we told them we already ordered. Still didn't come for another hour, so like, slow. But gave us 50% off read more

I thought Pizza Hut couldn't possibly be THAT bad... Thought the kids would be happy with some cheese pizza. I was wrong! When we went to the buffet, every table was dirty (they had to clean one before we sat down), they only had 4 plates (we are a family of 5), they only had 4 pieces of cheese pizza (we had to wait 15 minutes for more), they were out of ranch, and only had lettuce in salad bar (out of tomatoes, broccoli & cucumbers). All were eventually filled. Don't stop here. read more

Pizza hut has the best pizzas. They have a very good salad bar. The things I like the most are the breadsticks, and the hot wings,

Showed up 5 minutes before lunch buffet ended - they preferred to throw out the still reasonable remaining pizza rather than let us partake. Food we wound up ordering was poor quality. Service was slow and decidedly unfriendly. NEVER NEVER again will we walk through Pizza Hut Grants door! read more

This Pizza Hut is my to go place to est when stopping in Grants!! I've never had a bad order. The pizza is always hot and delicious. Corinna and Jay always go above and beyond my expectations. Awesome pair of employees!! read more

There's the best of the best, then there's the Grants, NM Pizza Hut. At the end of the most beautiful rainbow, bouncing off the fluffiest clouds in the calm serenity of a picturesque valley filled wild flowers dancing in a gentle breeze and basking in golden light lies the Grants, New Mexico Pizza Hut. They started serving lunch immediately when we arrived and greeted us with charming smiles and thoughtful small talk. The server was friendly and kept our waters filled and the buffet stocked. EVERYTHING WAS CORRECT! EVERYTHING WAS CORRECT! EVERYTHING WAS CORRECT! Thank you for starting your buffet at 11:00 as mentioned on your website! I appreciate your honesty. read more

There's the lowest of the low, then there's the Grants, New Mexico pizza hut. From the scum at the bottom of the darkest cave in the deepest asshole of the ugliest beast in the history of horrendous beasts comes the Grants, New Mexico pizza hut. They stopped delivering 30 minutes before they were supposed to and when I showed up to pick up my pizza they asked me, "what did you order again?" and I had to wait for them to make it EVERYTHING IS WRONG! EVERYTHING IS WRONG! EVERYTHING IS WRONG! Don't tell me that you stop delivering at 10:20 when your website says 11:00. I don't like being lied to. read more

This Pizza Hut sucks so bad, twice I have ordered from them and both times I have waited an hour for them to deliver, my guests are leaving hungry, thank you. read more

Ordered online, a practice I have done many times, in many cities across America. Bad call for this Pizza Hut. I received a call one hour after order, ten minutes after it was supposed to be at my room. The person on the other end told me they just received my order, that the online ordering had screwed up. Okay. It happens. The person on the other end asked if I wanted my order still, a valid question, I suppose. I said yes. We then waited another hour for our pizza to arrive. When it did, we tipped the delivery boy, and sent him on the way. I learned after he had left that he had told my co-worker that they were out of garlic sauce, that I paid $2 to have two cups for our Za. We opened the boxes, and everyone was upset. Neither of our two pizzas were correct. We ordered a Hawaiian, with jalapeños, and a half super supreme, half supreme. The super supreme half was great, the regular supreme side was lacking. It had all of the meats, but only onions for the veggies. The second pizza was supposed to be a Hawaiian plus jalapeños, no peppers, no bacon. When I first talked to the restaurant, they said they would throw in some breadsticks for the mix up. I believe those breadsticks had already been cooked when the person told me this, because we received bricks of bread. I called the restaurant to let the manager know of the mistakes, not expecting anything in return. The same person who put me on hold, took my complaints, relaying them to someone else, I have to assume the manager. Bad! read more

Well, we got there when they just opened, and we had to wait for pizza for at least 12 minutes for them to put out any pizza. Then they put a couple of pizzas out, we got some and just sat back down and a employee walks over and fills a plate with pizza and goes to the back! Like really dude?! We barely had enough for us [we didn't want to be greedy] and the other people that were there. And this guy FILLS a plate, stacking pizza on top of each other. So again we had to wait for them to put out more pizza. We won't be back for quite a while again! Management really needs to get involved here. The employees can see people waiting outside to get in, so they need to hurry and get some pizzas out and keep that greedy employee dude in the back, please! read more

Don't bother to call in your order to have in ready when you get there to pick it up. I have tried twice to order ahead of time, both times I had to wait 20 minutes for my pizza. The first time they lost the order completely, the second time they were just putting the pizza into the over at the time I had requested they be ready for pick up. The manager acted like an idiot because I was expecting my pizza to be ready. Too many other options in town to be treated like this. read more

Stopped here for lunch today. Had the lunch buffet. One of the best we've had with lots of choice in pizzas. During the whole time the pizzas kept coming out hot. Salad bar was also well stocked! Delbert on the wait stuff kept coming by to check on us and fill our drinks! read more

I'd been on the road for 13 hours. I was tired and hungry. Ready to eat something and crash. I called this pizza hut location since it was just down the road from my hotel. I could've driven there but just felt not wanting to drive another mile. I ordered chicken wings at 9:00, manager said I should expect it at 9:30. 10:00 rolls around and I decide to give them a call. Wasn't upsest because you never know if something may have happened to the delivery person. Manager said the delivery person was at the jail delivering pizza and that usually takes a while and that I should expect my order soon. 10:30 comes and I'm hungry, tired, and upset. I call again and a guy answers. I explain to him that this is the 2nd call I've made and that I either should get a discount on my food or just cancel the order. He said he'd talk to his manager. Well, he did. Didn't even put me on hold so I could hear everything. He gets back on the phone with me and says that the delivery person is new and is running behind. I said, "Yeah, I know. I've been waiting for over an hour for my order." Then he adds, "I think we'll just cancel the order then." Nice, thanks for making the decision for me. I said, "Great, thanks." and hung up. Horrible service. Sounds like others have issues with this place too. Time for new staff. read more

they took forever, the phone was just ringing and ringing. they're really awful, bad service. too many people waiting in line and it was just terrible. I wouldn't come back and I wouldn't recommend to anyone. read more