One of the worst tasting "pizza" I have ever eaten. Also $15 for personal pie that's about 8" you'd be better off with the frozen ones from Walmart. read more

This pizza is great!! We came mid afternoon so it wasn't busy at all. This was a plus because there are 10 of us. The crust is crunchy on the bottom, but still chewy, and not too sweet. The sauce is thick and tasty. Will be back! read more

We were in for lunch yesterday and everything was delicious! The pizza and breadsticks were perfect!

When I ordered I was told 45 min delivery. After nearly an hour I called and spoke with someone who sounded clueless and he said it is still being made. I hate dishonestly. Will never use them again read more

I first visited the Pizza Factory several months ago near the beginning of 2020. After the pandemic hit, we would drive up to Payson just to get out if the house. Once we reached Payson we would buy pizza slices at Pizza Factory and eat them in our car. As things changed, we continued to drive up to Payson and stop at the Pizza Factory to sit and eat their delicious pizza. The place is spacious, with lots of seating even with social distancing. The staff is kind and helpful. The prices are reasonable, though not inexpensive. The pizza itself is tasty. I love the house special pizza . The crust is fluffy and neither too soft or too dense. It is perfect. The ingredients are added generously, just as the mozzarella cheese is as well. I am not sure how I didn't know about Pizza Factory before this, but I am definitely glad i discovered it. It would definitely be a good place to stop with the family if you are on your way from a weekend of camping or in the area. It's very good pizza and worth the stop if you are in the area. I'll keep coming back. See you there. read more

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My good friend Jen and I took a drive up to Payson a few weeks ago. The restaurant we wanted to go to was closed on Mondays, so we decided on Pizza Factory I got the Lasagna which was very good, has little meatballs in it. Sauce was Excellent!!! Bread sticks were great too, just enough crispyness and good flavor! Also grab a couple cookies, they are wonderful and made homemade in restaurant! read more

Pizza Factory - Lasagna with Garlic Bread - Pizza Near Me - Payson, Arizona

We came in after a long hike and were starving. The breadsticks, wings, pizza are all superb. To top that was the hustle and bustle the place had!! All the staff were extremely polite and attentive!! read more

This place is a Gem! Had some awesome reviews so we stopped in for lunch. Got us a family combo it included an XL pizza breadsticks and 4 drinks ! It was a steal ! We added on some cheesy garlic bread and it hit the spot. The garlic butter that was on the breadsticks was MONEY ! I tried To duplicate since but I wasn't able to. The pepperoni pizza was Loaded with toppings The dining room was cozy and great for family style eating I liked their indoor outside patio eating area probably would be great for a private get together. We will be back. I will say the one disappointing part was the gaming area. My kids would of spent a fortune at it but many of the games were out of order or didn't work. read more

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Staff were helpful and friendly, but the food--no! We ordered a Hawaiian pizza and a BBQ chicken pizza. The Hawaiian was okay, but the cheese isn't great; it has a weird texture, and doesn't seem like quality product. The BBQ sauce was absolutely horrible. It sickening, cloyingly sweet. Even my 12-year-old didn't like it. I forced one slice down, and threw the rest away. It was almost closing time, so no chance for a remake, and we live out of the area. I visited a Pizza Factory in Bishop once, so I had much higher expectations for this place. read more

We were in Payson for the day on the hunt for some gluten free food for our girls. The Pizza Factory came up and they were excited hearing that option. Thrybare located in thr Bashas Groceey Store shopping center. I walked in and spoke with a young lady who was so sweet. She took our order to go. We chose a gluten free black olive and a medium cheese pizza. I was surprised to hear her say it was almost 34.00. The gluten free was 19.21. Just under 12.00. I felt that was a bit steep for their pizza. At 3:30pm the Pizza Factory was pretty quiet. I found it to be a cute place. There were different areas of seating throughout. They even had video games too. I came back after 20 minutes and the place was packed! Our pizza was hot and ready to go. All the employees wore masks. The customers not so much. Not while ordering, waiting, or playing games. They are not enforced here, but with that many people without masks how could you? I do not mind as I wash my hands constantly, use sanitizer and wipes, and use my mask, but for those who are concerned or high risk, maybe not the place for you. Kids running around playing games going from table to table trying to pick their favorite spot, families using tables to eat right after other people were sitting down their waiting for their pizza to go. Games are not wiped down nor tables that are not actually eaten at between customers. Honestly there is no way to! Too many people coming and going. Just be self aware. The culture up hear seems to be mostly people not concerned with masks. We met a lot of amazing people here that don't and would make jokes when we walked into their business with masks. They were kind just weren't concerned. I don't judge. I just do my thang. I noticed when picking up the pizza, they had some really fresh good looking salads. I didn't want to stick around in the hustle and bustle so I Made like a plane and jetted. I had a hungry family in the car to feed. The pizza was good and everyone was satisfied. read more

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The good... Had the Greek with pesto. So never tried any meats. The crust was amazing, and the ingredients were fresh and flavorful. Good start. The salad bar plate was good and the ranch was better. Quality ingredients. I gave the pizza an 8/10. The chicken wings were great- regular buffalo hot. If I'm being picky I like them a little crispier. 6/10 The bad- none. The ugly- none. read more

Have always loved the pizza factory! I have Been going to the Pizza Factory since the beginning when they opened their 1st one in Oakhurst California... read more

In town for a baseball tournament and heard about this place. We will definitely be back when in town again after the amazing customer service we had tonight. Our order got mixed up with another table and without missing a beat the manager fixed the issue. He came and check on us multiple times letting us know they were making another pizza to fix the issue. While we were waiting be brought over warm chocolate chip cookies. The pizza was great and even with this little hiccup on our order I would 100% recommend the Pizza Factory! read more

Best Pizza in Payson, hands down! Thin pepperoni was perfect! Salad was fresh with a lot of toppings. Employees are all kind, the place is clean and the Owners are friendly. Came here twice in a few days visiting. It's super scrumptious! read more

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It was our first time here, the staff was friendly. Everyone was wearing mask and they are practicing social distancing. The food was fresh, hot and delicious! The pizza has great flavor crust was crisp. Breadstick has great flavor. Would definitely come back!! read more

Amazing food and great service! Lindsey was so helpful, I will return just for her friendly face!

The worst customer service by the owner. We ordered a pizza. Called when it was 25 mins past the quoted time. Owner told us that time was when it would leave the door. I said ok. Hung up received said pizza and it was cold. Called to speak to the owner, spoke with her. Started to tell her what happened. She proceeds to give me how busy they are, how hard it is to keep drivers from getting lost and I went to say something and she said You're no longer my customer. Anyways, I don't want to hear you and hung up on me. If an owner will act like that, think of how the employees are going to act towards you as well. Please do not visit this restaurant and go elsewhere so you will get good customer service and a hot pizza. Before the owner replies and says it's because of COVID and that I was rude. Look at some of the other reviews. Rudeness seems to be a problem there. The sad part is the owner seems to think her aide is the whole truth Yes I called and I was frustrated because every time your pizza is cold so keeping it on a "warm" oven while you make other pizzas is unacceptable. We could have talked this out like adults except for your owner who decided to be prideful and not admit that she made a mistake and hung up on me. I was not yelling. I was frustrated. We work for our money. We work hard for our money and we would spend it on a restaurant. We expect good service and a hot pizza. I don't think that's not acceptable, so I really hope that people read these reviews and do not visit your restaurant. Mostly everyone worked through COVID that is not an excuse for rude behavior from an owner. And no I was not yelling the owner would not even listen to me so how can she say I was yelling. And now the owner replies and her story is different. Now I complain that my pizza is cold all the time Let's remember this is the same owner who hung up on me . No. I state facts and people can look up your review. This is a common problem with your facility and until your owner can admit fault and realize that they have room for improvement. You will always offer poor customer service and poor products. Your customer service is lacking and you think you're perfect for improvement. You would not even listen to me a list of excuses and wouldn't let me talk. Plan and simple your rude and treat your local customers like crap. Everyone needs to stop going here read more

Pizza Factory - Who is changing their stories. On this review that was posted at the same time Who is lying now? - Pizza Near Me - Payson, Arizona

So, this was the first time going to this place. I'm on my lunch and work from home and decide to try the place. I order some slices of pizza. Keep in mind, I just popped in. The kind lady took my order, didn't tell me how long it would take. I didn't think it would take that long. 10 minutes go by, I'm getting worried. I only have a 30 minute lunch break. 15 minutes in, I gotta go. I asked the kind lady to please refund my money as I gotta log back in to work. She tells some person who looks like she's worked there far too long. She gets angry. She tells me because of me, the pizza will be wasted. Then proceeds to start scolding me about the ins and outs of Pizza Factory. Working in Child Support, I get yelled at by both parents, it's not glorious but I try my best. I shouldn't have to be yelled at by some jaded, angry manager of a pizza joint. Never again. read more

This pizza was a little below average , it's unfortunate that I have to say I would rather go to dominos or Pizza Hut. There wings would've got a 8/10 but I'm not sure if they forgot to put sauce on the wings or they just come little to no sauce , I was highly disappointed. I noticed when I went in there it was mostly elderly people there so not sure if that explains there high rating .... read more

What a neat, casual pizza shop. Stopped in while on 260 from Pinetop and it is right off of the highway. Order at the counter and they give you a number to later bring your food to the table. The place is larger than it seems with many wooden picnic tables and a small arcade in back. No children's menu, but a helpful gal at the counter said they would cut a slice into small pieces and give a small cup to cover for his drink (no milk or juice options, FYI). They have Gold Peak tea, which made me a happy lady! We ordered the couples special (small, 2-topping pizza, 2 salad bar bowls and 2 drinks) and a slice and small drink for our kiddo, which came out to $17. The salad bar had some browning lettuce and unique- looking dressings but served its purpose. The ranch came in handy later to dip the big crust into (you're welcome ;-) ). We got our pizza fresh out of the oven within 15-20 minutes. The spinach was great but much of the broccoli singed. Looked like a tree that caught fire. Ha! The crust was thick and chewy, in a very good way! We felt that the crust thickness and texture was great but it could have used a bit of flavor. The sauce and cheese were tasty and fresh. The pie was cooked perfectly and the service helpful and friendly. We will definitely be back when passing through. read more

Pizza Factory - Small broccoli and spinach pizza. Delicious and no need to order extra cheese! - Pizza Near Me - Payson, Arizona

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When it comes to pizza places in the modest town of Payson, this place really is as good as it gets! Simple, rustic and maybe even somewhat nostalgic would aptly describe the decorum. The only thing this place needs to focus on is making good pizza. And boy did they nail it! The first thing you have to understand about their pizza is that it's hand tossed. This is key when you realize that crust makes the pizza. Yes, the toppings and sauce are important as well. But all of that is lost if the crust is too greasy or too thick or inedible like I've experienced with some other places. However, I have little complaints about the pizza here. Ah, but let's discuss the other commodity most pizza places should be able to execute well: the wings. I ordered some hot wings because I was in the mood for some. Now, to the faint of heart (much like myself when it comes to spicy food), the hot wings aren't even that "hot"; they're mild. And they are SO delicious! Possibly the best wings I've had since Jersey. For me, this sealed the deal for this place to receive a 5 star rating. I mean...pizza = perfect! Wings = phenomenal! Location = perfect! (the entrance is actually on the FRONT, where it should be!) Decorum = simple, yet rustic. It didn't need to be complicated. It just needs to serve delicious food. Oh, and they deliver as well. Which, when you consider how small Payson is, that is a BIG bonus for the....Paysonians? (is that even a thing?) Pizza shouldn't suck. So when you drive thru this modest town and you're trying to decide between the local Pizza Factory and some over-hyped chain restaurant, do yourself a favor: go with the hole-in-the-wall establishment. Your stomach will thank you later. read more

Pizza Factory - This pizza is hand tossed! - Pizza Near Me - Payson, Arizona

Service was condescending and rude. Treated my son who is currently in the military like he didn't speak English, that's all he speaks. Treated our 75 yr old Filipino grandmother like she was some thief. Manager did not correct the situation but joined in on the treatment. Food is great but our family will never eat here again. read more

The pizza was delicious, so was the breadsticks and the salad! Very yummy! My kids were very happy, but to my surprise my hubby was super happy who is a little picky with his pizza. Lol. He loved the bread! Super yummy after being hungry from playing in the snow. Will make this a tradition for the years to come. read more

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Their pizza is good but sometimes the attitude of certain people who work there will keep me from going anymore. Get familiar with laws for service dogs https://www.azdisabilitylaw.org/fake-service-animal-law-not-license-violate-adas-service-animal-protections/ PTSD and anxiety ARE QUALIFIED service animals. I understand you may have a customer who is scared or allergic to dogs but that is why your business should know how to handle it. Most people are not scared by service animals especially when it just lays under the table and cleans your floors. read more

I really like their pizza. First time trying it. I got the factory special. I think their pizza is better than barros. Its crunch but still fluffed and tons of topping. Didnt have to wait long either. read more

With limited choices of pizza places in Payson, I was really craving a #carpizza for my drive back to Phoenix after a long hike. Granted this is during the whole Coronavirus time, but I don't think that really affects my review. First off, the pizza is ok, not great. It was a bit better than going to Pizza hut but not by much. I ordered it online using the yelp app. It seemingly worked well except that they missed one of my toppings. Why is mushroom not available as a topping??? Luckily I was close to the restaurant. So I was able to go and have it corrected just in time before heading to the oven. The people were very nice and considering the limited options for dining, they were pretty busy. One last final comment, they need to teach one of the girls there how to cut a pizza. She cut it so unevenly that some slices were an inch wide while others were 3 inches wide. This sounds ridiculous, but when you have a hot pizza, a one inch wide slice means cheese and everything just slides right off. Regardless it did the job after a full day hiking. read more

Stopped here a couple of times now on my way through Payson for business and with family on vacation. Great pizza and great service. Have no photos because it was too good to put down and we finished it all! read more

We are in Payson for 1 night and decided to order in. Past experience has taught us that pizza is the safest delivery choice when you don't know the area. The delivery driver, Brian, was phenomenal! He called us before he left the store to let us know he was on his way. When he arrived, he walked me through the contact free delivery process and provided plates along with parmesan cheese and chili flakes. The pizza was well cooked and the ingredients were fresh. My husband really liked the sauce. read more

Pizza Factory - Medium, original crust pizza with pepperoni, green peppers and mushrooms. - Pizza Near Me - Payson, Arizona

It's god not great but a pretty good pizza at a fair cost and god subs and meatball sandwiches

I ordered a half pepperoni half cheese, and it looks like they stuck two different pizzas into a box, the slices were terrible and completely different lengths I understand being in a rush but come on it's gross. Cook me fresh pizza for the price I'm paying. read more

Pizza Factory - Pizza Near Me - Payson, Arizona

Ordered delivery for one of their pizzas on special, and a build your own. It was a Saturday evening and I thought there may be delays. I was wrong! Pizza was delivered in time quoted, the order was correct, the driver was courteous, and the pizza was hot and tasty. If you are wavering, give them a try - especially if the have the brisket pizza on special. Yum! read more

Great pizza and incredible cheesy bread!!! Staff is great and friendly. Plenty of room to sit

This place rocks! We were on the road all day and we ordered food togo. But then we changed our minds and wanted to eat in...they graciously accommodated us. We are from Phoenix and since Covid, customer service has gone way downhill. But this place is run very well! Great teamwork, great quality Pizza and we really appreciate the experience! Keep it up! read more

We did the couples special $17 for a small pizza, 2 salads and 2 drinks. Like our first visit it was delicious! The salad bar is FRESH and the pizza dough is one of my favorites. Definitely worth a stop in. read more

This is some good pizza! We love the supreme on thin crust. Throw in the anti pasta salad with Italian dressing and a perfect meal awaits! They deliver which is awesome too! read more

This pizza was amazing. We were a bit skeptical because it's Payson and, no offense, there's like two good restaurants in the whole town since Gerardo's closed. It looks like your average cheap pizza joint, nothing special. But the pizza was delicious. It wasn't greasy. The cheese was fresh and the crust was perfect!! We are super happy to have another place to eat when we stay in Payson. Also.. free refills! Woohoo! read more

Great fun service is awesome police friendly and great food! I had the meat mini pizza. Very full of every meat found on a pizza, crust was great, sauce delicious and the service awesome. My friends had the bbq chicken pizza and the calzone! Everyone was very happy and satisfied. We shared the breadsticks which were soft, buttery, and warm! I will definitely recommend!!!!!!! read more

When the cashier asked three separate times, "What would you like on your white pizza?" I should have known to leave. Basically, our white pizza tasted like a regular cheese pizza without red sauce. No ricotta. Barely a hint of garlic. Nothing else on it. NOTHING. Just cheese (and not very much of it) and bread. I tried. I really, really tried to like this place, as I'm craving good pizza. Man, I miss pizza!!! Payson really needs a good pizza place. There's a pretty good place in Pine if you're willing to drive an extra twenty minutes. Trust me, if you're passing though, keep driving until you get to Pine. But if you like plain old cheese bread, and are willing to wait an hour for it, and pay $24 for one XL pizza and one drink, check it out. It does have a large dining room, and it was clean, so that's good if you just want to buy a bunch of regular cheese pizzas for a family or group. read more

They do thick crust pizza, I really enjoyed it. Pepperoni and mushroom with fresh ranch dressing. Place is standard with a great salad bar, a few old school games and friendly staff. If you want a thick crust pizza give yourself an extra 10 mins. I asked them to leave the pizza in an extra few minutes to get a great crisp edge. Oh yeah...! read more

Pizza Factory - Mushroom and onions personal thick crust pizza. - Pizza Near Me - Payson, Arizona

First time we have been to the pizza factory. Brandon on the radio makes it sound so good., and it was. Pizza was so good, and the people were very nice. Will be back. read more