This place was great!! Very friendly crew the calzone was delicious Tried pep sausage and spinach Very good size and tastes amazing Highly recommended Will try pizza next time read more

Soggy. Also, they don't work with EatStreet anymore, so if you order via yelp, the restaurant will call and replace the order over the phone and collect payment that way. read more

They put pubic hairs all over my pizza because I asked for parmesan while the driver was en route very disgusting people

Trying to sell hamburger as steak on steak and pepper sub. paid for a large salad gave me a small. read more

Pizza Factory - Not steak but hamburger on my steak and pepper sub. - Pizza Near Me - Nashville, Tennessee

Ordered from here over an hour and a half ago and the delivery still hasn't shown up. When I called to see the status of our order, the number they have listed doesn't even go to them. This place is a garbage business. read more

Two hours after placing a delivery order and my driver couldn't find my place. I nicely explained how to get to my apartment and he hung up the phone and did not answer when I tried to call him back. His manager made a new order and delivered it himself to apologize for the driver (which wasn't the manager's fault). Unfortunately my order was wrong and the food was cold and did not taste good. Although the manager is nice, I do not recommend ordering pizza from this place. If you don't take my word for it, read the reviews on Google. read more

I ordered a large calzone with spinach, mushrooms and onions. There wasn't very much cheese on it at all. I'm used to having a ton of cheese in my calzone. The sauce also tasted like a can of tomato sauce bought at Walmart for 50 cents - mixed with water. I asked for garlic powder to be added, and for a lot of napkins. I received neither. The order was supposed to be here in 45 to 60 Minutes, it was here in 75, which was not a huge problem, but all the other factors combined tell me I won't be ordering from here anymore. read more

This place is HORRIBLE. We ordered 1 pizza, and there were 2 delivery charges on the receipt. An additional $6.00 "hotel" charge to deliver a pizza to our home. The person on the phone was incredibly rude. The quality of the pizza was so disappointing. Severely undercooked. Barely any toppings. The pizza took almost 2 hours to be delivered. The call it "New York style". That is laughable at best. If New York style means dogshit, than this place is not lying. DO NOT WASTE YOUR MONEY HERE. You are better off getting a frozen pizza from the grocery store. F U Pizza Factory. read more

SEXIST ESTABLISHMENT! READ BEFORE ORDERING!!! I placed a delivery order through an app. Two hours went by. I called-they said on the way. Three hours total. I called. "Yes, it's sitting here." I expressed great dissatisfaction; it was just sitting there after three hours? I did not curse or raise my voice, but I felt I'd been lied to and had waited an unreasonable amount of time for something I'd already paid for. "No woman speaks to me that way. I am the man and I own and you're a bitch, there is nothing making me send your food. I won't. And no refund for bitches. I don't care if you leave a bad review, try to get a refund, bitch, and learn your place below men where you belong." And he hung up. Grub hub refunded me, but they will do nothing to remove the restaurant from their service. DON'T GO, DON'T ORDER! read more

Ordered never got my food. 2 hrs passed and I called and they told me my order was out for delivery, didn't even ask what I ordered or my name. Never received my order. If I could rate this like 0 stars I would read more

-Rude person when calling to place order -Website doesn't work -Quoted 45-60 minute delivery, took 75 minutes and when calling they didn't seem to care. Just said "you gotta wait" -Wasn't hot when it arrived -Bad quality ingredients -Chicken bites were obviously frozen -Bad taste Don't make our mistake and order from here. I wish I had checked the reviews first. The hotel recommended, unfortunately. read more

Arrived at midnight to a decent hotel in Nashville, was given the menu to this place. $15 minimum delivery. Ordered a chicken cesar salad, garlic breadsticks and chicken tenders to make up $15 and asked for a Fanta. Was told delivery would be 30-45 minutes. Food arrived in 20 minutes: got a Sprite, the "Cesar salad" was lettuce, tomato, shredded mozzarella and chicken that can only be described as the nasty bits you cut off the chicken before you cook it. The "tenders" were inedible and the "breadsticks" were soggy leftovers from probably King Arther's last meal. Everything was disgusting! Threw it all out, but drink the sprite that I did not order. Don't order from this place! Your stomach will be hurting the next day just from tasting the food and finding it inedible! Gross! read more

Ordered food and it NEVER showed up. When I tried to call no one answered the phone. I travel all over the country for work and this is the worst experience I have had in 25 years of traveling. read more

On the one hand, it's always nice to see ANY food sometimes when one is traveling at weird hours. Due to a grueling schedule, I needed some late night grub in an unfamiliar city, and they delivered. The nice lady that took my order, also delivered it. On the other hand, it arrived to my hotel room with nary a napkin or utensil in sight. It could be the best food in the world, but if one has to eat it with their hands and wipe their mouth with a hotel wash rag, it's gonna cost a couple of stars. Decent eats, friendly service, but remember to ASK for stuff to eat it with if you're getting a delivery! read more

NY Style Pizza?! That's a laugh! Unlike most of the other reviews, my pizza came relatively fast, but it really is NOTHING AT ALL like NY pizza. If you have to eat late this is an option, but make sure your expectations are frozen pizza style NOT NY pizza. read more

Just not good food. The "tiramisu" was offensive: frozen, icy .....layer cake? with what was maybe supposed to be custard? Cheeseburger (which was listed under subs on the menu so I thought it would be a cheeseburger sub and not just a cheeseburger) was dried out and flavorless. Onion rings and fries lame. Boo. On a side note, styrofoam to go container was burnt and black like it was put next to a grill. Maybe just transfer the food to a not-burnt container? read more

I first tried this place when they were the only ones delivering during the "snow storm." I appreciated them delivering so much! I order the raspberry pecan salad with grilled chicken and it's wonderful! The large is the perfect size for dinner & I absolutely love their breadsticks that come with the salad. The staff is very friendly & my order is always ready quickly! read more

Had a Calzone. It was fantastic. It was huge. It was slightly expensive, but worth it! read more

The customer service experience we had was absolutely horrible. We ordered a pizza and the guy on the phone said the wait would be 30-45 min wait. The delivery driver called us 15 minutes later And told us he was in the lobby and we needed to come down and get our pizza and we have a two min window or he's leaving. I explained to him We're on the fifth floor of the Opry hotel and it might take more than 2 minutes to get down there. 5 minutes later we are walking out of into the lobby and we can't find the deliver guy. We have called him and asked the lobby attendants if they have seen a pizza delivery guy and they had not, the guy continued to tell us that he told us when to be there and that we were late and he was waiting for us. the customer service we have had is absolutely atrocious and we do not recommend this venue. read more

I ordered a large pizza with half pepperoni for delivery. I ordered at 7:16 pm, the ETA was 8:20-8:30 and the pizza arrived at 9:20. When the pizza arrived it was cold and had obviously been sitting out for a super long time. Unimpressed and the restaurant was not helpful. Do not recommend. read more

Wish I could you you zero stars food was cold & bland order online at Grubhub restaurant is 10 mins away by the time my order came food was cold and my lasagna tasted like abc spaghetti out straight out the can. Read the reviews before ordering this place sucks read more

The pizza was very good. They had quick delivery and were very polite. The only reason it was four stars and not five was because the bacon tasted more like smoked ham. The cheese sticks were amazing. read more

One of the worst pizzas I've ever had. It seemed to be a little old or just horrible quality ingredients. It was hot and delivered on time... the food just tastes bad... ‍ wasted 27$ for delivery on 1 small pizza and cheese bread. That's more than a large form Papa Johnson's. Just saying. read more

Very disappointed! Our group was at a local hotel for a conference. Made on order online for over $100. It never arrived, no one would answer the phone....I drove down there, lights were on, open sign on, door locked. read more

$27 for a large pepperoni and a piece of cheese cake, took an hour and a half to deliver, $30 for a cold pizza.

Absolutely AWFUL. I don't work for a competitor, but years ago I did work for a pizza chain on the west coast. The dough was raw. You can tell when you pinch the dough and it still is dough-y. The veggies were old (horribly limp), and so was the sauce (pizza sauce should NOT have a horrible after taste.) The sausage was from a frozen bag. I only know all of this because of past experience. Please be cautious - old food can make you sick. If you pick up a slice of pizza and it's so limp that the toppings slide off (like this did), be careful eating it - it's NOT GOOD. I called the restaurant to let them know about the raw dough, and did NOT take a re-bake. read more

They forgot part of my order when they delivered and wouldn't answer their phone when I tried to reach out.

I definitely recommend their calzones. I was pleasantly surprised by the taste and presentation from a small hole in the wall type pizza joint. It certainly doesn't look like much when you walk in, but their food is really very good. I believe it is family owned and I am always a big supporter of small business. Keep up the good work Pizza Factory! read more

Waited damn near 2 hours for delivery. Spoke to them on the phone and the broken foreign accent was rude and hard to understand. I've also never had a pizza place in my life just sit in the entrance of a hotel and wait with no phone call. This place shouldn't even be in business ... Costco makes a better pizza. read more

Always friendly. Love the pizza, even if it's not Vero Napolitano. Good stuff, Maynard!!

The most ridiculous experience I ever had. I ordered food at 1130 on a Tuesday night. One hour went by and nothing. I called them and asked what was going on. the owner, who could care less, basically told me he only had 4 drivers. isn't that enough? then when the food finally came (an hour and a half later) the driver was trying to rip me off by not giving me back the amount of money I asked for. oh and the pizza sucks. go elsewhere. read more

Great place for friends and family was so surprised to find such a delicious place when visiting town. Hope all get a chance to eat at this delicious restaurant! Bringing all my friends here. read more

Pizza Factory, what a great place. The service was exceptional, the pizza was delicious, the dough was made just right. My kids and I were obsessed with the flavor. Would also like to include that timing was great. Was ready right when I arrived to pick it up. I highly recommend this restaurant for all. read more

The pesto pizza was great. I heard the cooks rolling the dough in the back. The bread was thick and fluffy and the sauce was flavorful The salad was pretty basic. Nothing special. Inside the building was pretty basic too. Would come back for that pizza. read more

So good and open late!! Got the Baja Chicken and loved it. Will definitely come back when in town again. A+

Worst tasting pizza I ever had. Better off going to the supermarket and get a frozen one from there.

It was bland, forgettable and over priced. Bacon and Canadian bacon are two different meats, and don't advertise basil leaves unless you actually put an ample amount on worth an entire $1.50. Teenagers working at Pizza Hut are more capable. read more

Arrived back at the hotel early. Not feeling like going out this was the recommended place to order in. We ordered a regular pizza and cheese sticks. The food was fast. Service was friendly. There are a few minimums that make it less than perfect. But that's GrubHub and delivery for you and so. It's to be expected. All in all- it works. read more

Really good food, great coustomer service and friendly staff open late too (3 am). A hold in the wall place with great food and good prices.

It was ok. Ingredients tasted very fake but if it's late and your desperate it's great!