Food service and ambiance i give great big servings served hot and very fresh tasting.

Well went in at 12:15pm to have the lunch buffet. Was very disappointed they had 2 pizza's that were out half gone and cold. Luckily the salad bar was filled so I could have salad and 1pizza of cold pizza. It took them over 30mins. to put anymore out. The counter girl was very nice. There were over 12 people in the restaurant who were just waiting for hot pizza. Won't be returning back. Never had this problem at any of the pother locations I go to!! read more

This is our favorite pizza place out of all the pizza places in Merced. Arturo has to be the best at customer service. He goes above and beyond to make sure your happy with your food and if not he wants to know so he can correct your order. And if your beer is flat he wants you to tell him. He makes our visits here enjoyable. The restaurant is always clean as are the restrooms. We appreciate you Arturo! Your the best! read more

This was my first time here, and I was eager to try the Pizza Buffet. I was hopeful because I know many buffets have changed since good ol' COVID. I was happy to see they had MANY pizzas out and ready. The price was not bad, it was 30.29 for 2 people, this included pizza, salad, drink, and there was cheese bread, potato wedges, & cinnamon breads. Service was - prompt. The man took payment and pointed us in the general direction of the food. I saw people who worked there buzzing around, but none of them interacted. There was 3 other people in the restaurant for the buffet, it was quiet overall. The TVs were playing sports and news. Overall, pretty good. I didn't try the potato wedges and only ate the macaroni salad from the salad bar. The good: The cheese bread. Pizza was good with nice "crunchy" cheese Pepsi products The bad: The salad bar was kinda sparce but had the necessities The cinnamon sticks needed more icing Many items felt - stale Cookies looked good. However, it was unclear if those were included in the buffet and nobody was around to ask. read more

Pizza Factory - Sign by the drink station - Pizza Near Me - Merced, California

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Had an amazing experience today! Jade was so helpful and kind as well as the other two employees that were working at the time the food and appetizers were amwzing and came out right on time overall was a good experience ! we enjoyed our time their and will continue to come back to this location! read more

The food was amazing!! I also got some of the mozzarella sticks and they out of this world. I had bought pizza from this place a few weeks ago and my family loved it so much. I would definitely come here again and I also would advise you guys to come as well. read more

The pizza was so hard I couldn't chew it the salad bar lacks alot not a good experience

Thank you again for delivering our pizza really warm & the chicken cooked the way we love it!! We always love ordering from you!! Highly recommended read more

This place only gets a review because of an employee named Arty. Art is the man. Always take care of me rather it's over the phone or in person. I know he makes Makes my pizzas and even grabs them and gets them ready for me when i walk in. If they ever lose this employee. They're gonna lose me two. Were like a 2 for 1 deal.. read more

Pizza Factory was able to accommodate a large group. The food was delicious. The party pack was an affordable price. The employees were able to answer our questions or requests in a timely manner. read more

Food tastes ok. French bread tastes like frozen Walmart Texas toast garlic bread. The pizza has great flavor. The ranch is delish! However the dealbreaker was the $17.99 Alfredo pasta dish. It was scarcely more than a lean cuisine then they dump a massive load of mozzarella cheese over the top so that to cover up the lack of noodle and sauce. It was basically baked mozzarella cheese with a small side of pasta on it. Super dry and lacking Alfredo sauce. read more

Pizza Factory has such a wonderful staff. There are many challenges that these workers deal with and they really strive to do their best! I applaud them for their dedication and commitment to bring the best to their customers. I really hope the owners appreciates these workers people! We have had parties for our daughter's birthday and everything was wonderful. This is a fantastic place for dining in or your birthday party. My thanks to all the hard working staff :-). I want to give a special shout out to Art. Your kindness and understanding gives us hope for humanity! read more

Pizza factory lots of orders to go I love this pizza factory everything was excellent staff, food salad bar I will definitely come in for the pizza buffet Monday-Friday during lunch hours 11:00-1:00 one of the few places to have a salad bar read more

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I mean it's pizza factory, not bad not great tastes like chain pizza should taste but over all not the best chain in town and by far not the best pizza in town. read more

Been here about four times not too far from my house not the best customer service and honestly not the best pizza but not bad. It's OK depending on the day. I guess what I'm saying is I've had worse and I've had a lot better. read more

Placed an order for just a medium pizza& mini cheese pizza.I was never told over the phone to say who would pick up the pizza so I assumed they had some sort of system that registered my phone number or something like that. But that was a big fat nope. I got there and they had given my pizza to someone else & due to that I had to wait an additional 30 min. I saw another customer come in and the cashier told them the same thing. That customer left without their pizza due to their wait time. I should have done the same. I do not mind paying a higher price for pizza because I can take into consideration the work, time and dedication of the employees who are working to get them out on time. But this is a joke, there were a few employees standing around, the place was messy. Just ridiculous. Train better. Do better. read more

Pizza Factory - Pizza Near Me - Merced, California

Picked up our order yesterday. I won't have it delivered anymore. Very friendly staff. I really love the cheese bread cooked to perfection read more

I can't say enough about this place. The pizza quality is amazing.....but the customer service is OUT OF THIS WORLD! Me and my husband keep this place on our weekly lunch date rotation as it's close to my work place. You cannot even get a fast food meal for cheape than their weekday lunch buffet at $14.50. The salad bar is plentiful and so fresh. Dressings are homemade. They refresh the pizza selection afternoon, even adding a sweet treat. Today, we had our 11 year old son join us on our weekly lunch date as he was a little under the weather. They asked what kind of pizza he liked and ended up sending us home with 2 small boxes of fresh garlic bread knots and for us to try their maccaroni and cheese pizza. You just don't get service like that anymore! Please check this place out....you won't be disappointed read more

I ordered delivery a salad and a turkey the quality was awful' the bread used was wonder bread soft soggy' the ingredients though real were flavorless! That Garden salad was cheap iceberg crap lettuce nothing to right home about old tomato and withered cucumber " close your doors " Togo's cheeper and delicious only three doors down! Never again. Crap. went to the trash." Anyone who thinks this Italian food must live in Korea. read more

Got a really terrible salad. Ordered delivery of pizza, breadsticks, and a salad. My salad was just wet and soggy. Only about a third of it was edible. Very disappointing read more

Pizza Factory - Soggy, gross lettuce - Pizza Near Me - Merced, California

I used my birthday reward today for a free cinnamon stick pizza and it was so plain with no flavor, just dough. Really disappointing. Almost as if they knew it was free so they didn't care to make it. Pretty careless if you ask me... read more

Pizza Factory - Pizza Near Me - Merced, California

I was chased out by a yelling manager and told to "never come back" because I informed him that my order had been made incorrectly, for the second time. He basically yelled over my attempt to explain, and then became angrier that I wasn't simply "happy that the order was re-made." Even though nothing has been done to fix the mistake if it was made wrong again!!!!!!! I have NEVER HAD SUCH TERRIBLE SERVICE in an eating establishment in my ENTIRE LIFE. Including fast food places!!! Absolutely appalling. It is unacceptable for a manager to take out his frustration on his customers when the employees made the order wrong, just because poor training created a loss in profit. That is not my fault, it is the manager's or employee's fault that the order ticket was not followed..... I have eaten at 4 other Pizza Factory locations at least, and NEVER have I had so much of an issue getting the order correct, NEVER have I received such AWFUL customer service, and NEVER have I received such DISGUSTING breadsticks, but this location has done these things every time. The breadsticks basically weep oil like they were deep fried with oil that was too cold (meaning dipped in oil and soggy, not fried and tasty). For the life of me, I absolutely cannot understand why this particular location makes them differently than every other Pizza Factory does, turning what are deliciously crispy, parmesan-covered breadsticks at every other location, into a soggy nightmare: drowning in oil and entirely lacking cheese. Gross. Wish I could give this place 0 stars; you get better pizza and service at Little Caesars. Since there's one just a block down the road from this location, that seems to be the better place to go next time unless they completely overhaul their customer service soon...... Note: Pizza Factory pizza from OTHER LOCATIONS seems to a comparatively pleasant experience. They have delicious marinara sauce :) read more

Ordered pizzas on their website at 6pm and I received a phone call at 6:30 telling me their delivery's were a "little" behind and could be delivered after 8pm!!! I guess I should just appreciate that they had the courtesy to call me in the first place. read more

We went to Our friends New Home Sept 4th. She says This pizza is good. My Wife & I are from Hayward & Express Pizza is Excellent. I tell Her what we order lately. She orders half what She wants. Almost the same it was minus the Italian sausage. We ordered Reg. Crust. So good! We know when out in Merced You want Pizza You Better order if You want Excellent pizza. I see they have other items. Oh & our friend was ordering on Her phone & She is really good w/that. She had to call because, She didnt know How to do Half. The person who answered the phone was nice & Patient. Delivery was in a good time. Also in this area that is New was really good. No call saying the person was lost or anything. Thank You for satisfying our taste buds & our stomachs. Oh Please Get some Diet Pepsi read more

Great food, clean, and friendly. What more do you want in life ?! The pizza is so great. It tastes clean and fresh. It's so refreshing to taste a pizza that doesn't taste fake ! I highly recommend this place. read more

Pizza sauce for breadsticks was nothing but mold opened it and it was the worst smell in the world. I called to complain about it and got rushed off the phone and said someone will contact me another day. read more

Pizza Factory - Moldy sauce - Pizza Near Me - Merced, California

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To say this location was unorganized is an understatement. No one was here when this occurred so it's not like they had an abundance of people. We found 3 hairs in the salad. Definitely no attention to quality. We had a big pizza party and they took extremely long even though we ordered before many others. They left random pizzas without verify the person who ordered it was there so now people are getting lukewarm pizza at random tables. Why ask for a name if your not gonna ask for it and just drop it off and walk away. Extremely disappointing especially with the big prices they charge. Maybe focus on getting your service up to acceptable standards and not messing up orders or getting hair in your food. Do not come here unless you enjoy terrible service and food. read more

Pizza Factory - Hair! - Pizza Near Me - Merced, California

We were passing through staying at a local Hotel and ordered to be delivered. The lady said it would be an hour, it actually took about 45 minutes. We ordered the factory special pizza, absolutely delicious. Also we ordered the bone In wings with ranch, my husband said they were also delicious. I had the antipasto salad, I love it, and he had the side salad which was also good. If you are in Merced, Ca. I highly recommend this place. read more

Great pizza, friendly staff and clean Definitely a 5. Plenty of space to hold a gathering. read more

Booked the private room for my girls post bday party pizza party ! Service was phenomenal. They were polite friendly and always checking on us. They didn't hesitate at any request and they were so kind. Appropriate amount of staff. Prices were fair. Food was fresh and delicious. read more

There is a sign on the front door. It reads "under new ownership". Food is average. Ambience is relaxed; tv's playing sports and the news. Service is slow and unfriendly. It took one hour and 15mins to get a Large pizza. I had to asked them to put it in a box to go. read more

BOMB ASS PIZZA. Staff always on point, service is always 10/10 . Never had a bad experinece here. Keep up the good work y'all are killin it ! read more

This place is nice. Very clean and modern new aesthetic. Brand new TVs. The place is a perfect size - with kids entertainment and a private room. I had the lunch buffet - I found the quality to be very good. I liked their all meat the best. It's toward a thin crust. I recommend this place. read more

Pizza Factory - Pizza Near Me - Merced, California

The pizza here was bomb asf....this is one of the rare times where a small just wasn't enough. The breadsticks though, were TERRIBLE....absolutely terriblw ! Even the picture looks shitty....if anyone else has ever tried the breadsticks here, and have had the same experience let me know....I don't know if they're always this gross, or if it was just a bad night....willing to give them another try because I LOOOOVE bread read more

Pizza Factory - This shit look crazy - Pizza Near Me - Merced, California

I went in for a party for my brothers birthday recently! Service was so quick and Maria helped us with everything that we needed! Definitely recommend going here! read more

Best pizza I have had in a long time. They were busy, but the hockey game was on so the wait was fine. Try the Greek pizza, we loved it!

We were driving through town and mainly looking for a good pizza place with a kids arcade to keep kiddos entertained. Most places we first were looking into going did not have any children's entertainment so we turned to pizza factory. Food was great, staff was nice. We weren't too happy that our chicken wings didn't get to us until we were done with our pizza and that every game they offered for arcade was $1 each. read more

Amazing fresh food, salad bar was very fresh and good selection, staff was very polite. read more

Pizza Factory - Pizza Near Me - Merced, California

Been to this Pizza Factory location plenty of times after with improved service and great pizza. #shop local

Just another Low quality chain pizza place in Merced in a town with already several similar pizza places. The pizza was greasy and not cooked well . The grease comes from the low quality cheese they use on their product. read more