I really wanted to like this place the 2nd time around. Nope, it's still the same, and it came down to the manager/owner both times.
I came here for the first time just over a month ago with my 2 daughters, ages 8 and 10. The butterfly kid chairs were super cute, and the technicians did a good job. I had my own pedicure, too, and the gentleman was nice and did a good job as well. No one offered us a drink, so maybe it was still due to Covid...? Before we got there, I took a snapshot of the menu with pricing off of Yelp, because that's how I found the place. When we were finished, and I was ready to pay, the manager appeared out of nowhere. She hadn't been inside at all. She's the one that mans the cashier/payments, apparently. She told me the total, which was off, of course. I showed her the screenshot of the kids mani/pedi from the menu I found from their website via Yelp, and she said that she doesn't go through Yelp. Excuse me? She said the pricing was inaccurate, and I'm supposed to go through Google. I explained that it was our first time, so I didn't know to go through Google. She repeatedly told me to not go through Yelp, and she's "told Yelp" to remove her business from there "multiple times" (yet, it's still here). She said that it was fine, it's just a couple of dollars, etc...I told her that wasn't the point. She continued to tell me to go through Google, not Yelp, yada yada yada...This exchange sure left a bad taste in my mouth.
My little sister was visiting from out of town last week and wanted all of us to go to a nail salon with little chairs, so her 3-year-old daughter could have her first mani/pedi. Reluctantly, I told her about this place, because I didn't know of another salon with kid chairs.
The manager/owner helped my sister first. While she was doing her nails, she offered my sister a diet Coke. As soon as she was done with my sister's nails, she quickly gathered her stuff and left the building. I was getting my pedicure and asked, "Where is she going?" The techs said, "Oh, she has to pick her son up." No diet Coke for my sis.
The techs, meanwhile, were working on me and my 2 daughters. My 3-year-old niece was left to sit there until we were basically all done. She was last. That's a long time to be left sitting there, and her feet were placed into the water (as if she was about to get her nails done).
My 8-year-old saw a fancy design my 10-year-old was getting on her nails and asked if she could have a different nail design for herself. The tech said, "No, we just do flowers."
A few minutes later, when one of the techs was getting ready to work on my niece, my sister asked if she could have a diet Coke. He brought 2 glasses out and gave one to her and one to my 10-year-old. When my 8-year-old asked for a Coke, the tech responded, "We just have water" and proceeded to not get her any water.
Finally, after everyone was finished, my sister went to pay. Oh, the manager's back. How about that!? Time to pay up!!
The kid's fun mini mani/pedi is for "10 years or under", and my daughters are 8 and 10. The manager/owner argued with my sister about my daughter being 10, and how the special/price didn't apply to her. What?! Lady, do you even know what you're saying? She's 10!! She continuously argued with my sister about it. My sister had just flown in from out of town 2 hours earlier and was too tired to argue with her. She just paid to get the hell out of there. I was so disappointed and appalled by this woman. We'll definitely not be back. read more