Great service provided by Pitstop Lube & Tune! I came in for the wheel alignment package that I purchased via Groupon at a great value. Mechanic noticed that my front tires needed to be replaced and showed me the wear and tear when I asked to see it. My tires were replaced at a great price. Staff is thorough with making sure that vehicle is good. I noticed that many customers are satisfied with their services as well. My experience was awesome. read more

New to the area and I chose Pitstop and I'm so glad I did. The receptionist was very courteous and professional. Their prices were very affordable did an oil change was out in 20minutes. Thanks guys l. read more

There is a mechanic that works here that is a money hungry CROOK. I came in to get my oil changed. They put in a defective air filter as shown in the picture because I didn't want to buy a cabin filter(which most places replace with oil change service). It looks like he stomped on it. Then he also barely put oil back into my car, the oil was way below the markline. Thank goodness my father looked at my car after the fact because lord knows what could've happpened. I trusted these people with my car. WATCH OUT FOR THIS PLACE THEY WILL KNOWINGLY MESS UP YOUR CAR. DONT TRUST THESE PEOPLE. read more

Pitstop Lube & Tune - Oil Change Stations Near Me - Jamaica, New York

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I called and I came I got right in for an oil change and tire rotation very quick and professional thank you Shan and his team for the hard work will be coming back for my lights on my dash eventually read more

DON'T GO TO PIT STOP on Merrick Blvd and here's why. Women going to mechanic shops. It is no secret that women are often bamboozled when taking their car to a mechanic shop. I know there are some honest mechanics but there are many who are not I took my car to get an oil change to PIT STOP at 120-01 Merrick Boulevard on 04/26/2024. I live near there. I was given a bill for approximately $270 which included the oil change and I also needed a battery. The battery was $235. The next day, I had my mechanic [didn't think to have him change the oil too] take my car to do other major checks like struts, axles and other stuff. My mechanic called me to say PIT STOP just poured oil on top of what was in the car and they had not flushed it and sent me a photo of the oil he took out of my car [photo included.] I called PIT STOP and they said they changed the oil but didn't flush it out. How can you change the oil without flushing it out. LESSON: when you get an oil change ask to have them dip the stick when they are done and show it to you. PIT STOP is no longer a reputable place like it was in the old days. PIT STOP got my money this time but they lost credibility and everyone I know will know not to go to PIT ST0P read more

Pitstop Lube & Tune - This is the oil that was drained from my car after Pit Stop said they had done an oil change! - Oil Change Stations Near Me - Jamaica, New York

They've done a great job treating me and my car like family. I've had oil changes and headlight replacements and they've done nothing but great things! I don't know how they have bad reviews, because everyone has been great to me and everyone Ive recommended here. read more

bought a groupon , they didn't honor it . left my car without oil . this place needs to burn to the ground ! read more

Don't go to this store. They just take your car inside and doing nothing and giving back to you. I did the oil change this morning. I check the oil after they change it. The color is dark, and it's the same I changed it before. If you try to argue with them, they ignore you. read more

Pitstop Lube & Tune - Oil Change Stations Near Me - Jamaica, New York

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This place is horrible !Stay away. Got a Groupon for a wheel aligment.Made an appointment and once i drove for 40 min they calceled it ( were too busy)! Refunded Groupon 2 weeks later i changed a rack and needed aligment so i tryed again .This time i called 2 times 8 am and 915 am and both times was told by Mike to come at 10 am. Came at 945 and was told by an owner that i wasnt listening ! And i should get out nothing availible till Wednesday! After driving unstable car in a rain from Flushing ! I had to drive back and did it localy! I am talking to Groupon and will make them drop this guy and will call Better Business Bouro to get this people out of business .Look at rest of reviews here and stay away ! read more

I went to this shop for over 20 years, but never again. I started when the old man owned the shop, then his son and daughter. Now they have become ripoffs since these new people manage. I went in for an inspection and an oil change. I knew I needed one control arm changed but they told me I needed both changed. They gave me a quote of $800. When I came to pick the car up he says its $1025. I told him he quoted me $800.. He says he forgot about the inspection and oil change. An inspection and oil change costs $225? Give me a break. Never again!! read more

I wouldn't recommend coming to this place. I paid for a full synthetic oil change with a FILTER. They didn't bother to change the filter. Now I am concerned about whether he added regular or full synthetic. This place needs to stop and listen to their customer before jumping into the job. read more

Took me in right away. Manager and tech both were very friendly and professional. Without an appointment I was in and out in maybe less than 20 minutes for inspection. Cool guys working there! read more

Let me just start by saying this is the worst mechanic shop I have ever seen in my life!!!! The people here are seriously scammers and it's so sad what they do to people and get away with it. I'm telling you right now avoid this place at all cost!!!! Trust me. They need to be shut down! I really don't know how they are still open.. The owners are terrible the mechanics don't even do work the whole place is just a mess. If you care about your car do NOT come here.. I'm warning you!!!! read more

Worst shop ever. They do not care about your car ESPECIALLY if you are a female. I went to get a oil change from them and my car started working funny after they were done. I took it to my friends family shop and they said these people really messed my car up!!! Also, after I bought my car off they gave me a set price. When I went to go pay they tried to up charge me $100 on top of the set price. This place is filled with CROOKS, they just want your money. read more

Pitstop has excellent customer service. They are warm, friendly and courteous to their customers. They serviced all 4 of my cars. Today I'm taking my 2002 Honda Civic in for an oil change. I know I will be in and out in no time. This particular car has only been serviced by Pitstop from day 1 and it's still running. I know Pitstop had something do with it. Pitstop is the best ****** read more

Terrible place. i Have been trying to get in touch with the owner of the establishment for over a month and nothing. Don't waste your time or money the employee are RUDE, DISRESPECTFUL, and it's so sad cause the wanna support the local business but not when they handle business so poorly read more

These people are crooks. They tried to charge me extra to get a routine inspection. They told me after they hooked my car up that it wouldn't pass because of small side headlights and to fix the lights would be $85 each. What they failed to tell me is that I passed the "electronical" part of the inspection. I realized I was being "had", took it to another place. Of course it passed right away without anything being fixed. Pitstop is a RIP-OFF! read more

So i come here looking to get some work done..a simple exchange of fluids, ( phone quote price $90 when i arrive the mechanic tells me it'll cost $180 because i have a BMW & it requires special fluid. Draining fluid in a car is opening the drain valve....so i bought the fluid myself 2 for $30 & opening the drain valve took all of 80 seconds. Don't like business trying to cheat people it's disgusting charge realistic prices...people beware do your homework before you come here & don't get cheated out of your money...its a shame when you can't support a hometown local business...i'm truly disappointed with this place after so many people recommend this place by "Word of mouth" MAJOR LET DOWN! read more

Such a great experience! My husband and I came in from out of town, visiting family. We bought a groupon for a full synthetic oil change. We called ahead and mike (the owner) said there was no line. I just pulled up, handed my keys. They have a nice and warm waiting area, unlike other auto places that have you waiting in squalor. I've sat on overturned buckets before. The mechanic notified me that we would have to change the transmission fluid in our car. But they didn't pressure me to change it there or anything. In fact I was kind of confused about the whole process because I am not good with cars and they explained the situation and didn't push me to get it done. I actually had to ask them if I could do it there. Very non-aggressive. Also the owner Mike was so professional and courteous - keeping me updated on my car and answering whatever I had questions about. Anyways afterwards we had a three hour drive back and didn't have a problem at all with our car. Would recommend. Was in an out in about 20-25 minutes for an oil change and last minute transmission liquid change! read more

If I could give this place 0 stars I would. They don't even deserve 1 star. First things first the people that work here AND the owner are probably the worst set of people I have ever met in my life. They have no type of customer service or professionalism whatsoever. I also shouldn't be saying this but every single person that works there is a crook. The mechanics that work there aren't even real mechanics!!! I've seen it myself. I brought my car here for the first time in June 2022 to get my coolant filter replaced because there was a small " leak" They called me back a week later telling me I can pick up my car. I go get my car back and immediately I knew something was off. My car wasn't starting the same as to when I first dropped it off. It was so shaky and not feeling right that I knew Something wasn't right. they told me that everything will be fine and that it will start running like how it used to later that day. Which made no sense but hey.. fast forward.. I leave the shop and literally not even 20 minutes pass and my car BROKE DOWN!!!! I was so confused because this never happened to me before and it wasn't running like this before I dropped it off to their shop. I had to end up getting my car towed. while I'm getting my car towed the person who is putting my car on the tow truck tells me that there's pipes missing from underneath my car that's why it smelled like so much gas. so all the oil / gas ended up coming out from underneath my car!! he said im lucky that my car didn't catch fire! I had to get it towed back to the shop because there is no way that I'm letting them slide with this mistake .. I really did not want to take it back there but I had no choice because I already paid so much money just to get it fixed the first time. they then tell me that I'm going to have to wait so they can see what the problem is as to why it broke down . like how do you not know!?? you people worked on my car. it gets worse.. i called my dad to take a look at the car and he tells me that my tire sensors are MISSING!!! Not only that they also stole the spare key I had to my car!!! you don't even understand how I felt in that moment .. i was so furious. I have so many stories for this place I just can't tell it all. I really don't know how they're still up and running it makes no sense to me. Every review is bad on here it just shows the type of people they are. I can't even use my car because everything they did to it is not the same they stole parts and messed with my car. Next is a lawsuit. please BEWARE of this place I learned my lesson. If you care about your car do not come here I am warning you! read more

Nothing short of excellent service. As expected, my car was taken care of extremely quickly. I Phoned to make sure there was no wait and there wasn't a bit; pulled my car right in and these folks politely and efficiently changed my oil and filter. And, even better, they diagnosed a pressing problem with my suspension. Did they pressure me to fix it there and right then? No. They simply told me of the issue and gave me their price to fix it should I choose to, down the road. Now that's excellent service! read more

Horrible the most horrible place ever , filled with negligence, I didn't realize until a month after how much damage they have costed me from a simple oil change I went for a synthetic oil change on a 2016 Ford Focus SE , which they probably did change but a month after I realized how their small negligence costed me so much issue , the left the cap off after changing the oil basically was just left on top of the engine ! Just a small mistake I know but all the oil spilled up ! And got all over the engine and I wasn't even aware until I saw the check light engine because I regularly maintain my car basically they rushed so much forgotten to do simple thing that's costing me messy issues ! I even thanked and tipped the mechanic, thinking he did it so quick and fast but dam it was the worst oil change I ever gotten simply cause they didn't close the cap and now all those oil spilled out. I wouldn't have notice unless smelled the oil and check engine ! Beware read more

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This is the place to never ever take your vehicle because the customer service is really really bad. The guys there are very disrespectful and does nothing to help especially if you are a woman. I would not recommend this place to anyone. I took my vehicle for servicing and when I went back to pick up my car they lost my car keys and thankfully I had a second key for them to make a copy from. They told me in writing that they would compensate me for taking an Uber round trip to get my keys from home for them to copy and when the time came they never honor the agreement. They said because they had to pay to make a copy of the key that they lost that they should not have to keep their agreement and to top it off the new key doesn't work after a week. I have been trying to reach the owner of that location on Merrick Blvd and have been told he only comes in on Saturdays and when I call he is never there, then I'm been told he is out of the country. This is not good because his workers and management team are making him lose business!!! read more

I went here initially as a groupon customer but have come back several times because of their quick and good service.

I used vouch for this place. I really did. Quick and friendly usually and seeming good work, but that means nothing if your customer service is not where it should be as a business. I bought tires from them in November 2014, which ended up having bubbles by January, which makes them a safety hazard. I was told that they would be bridgstone tires and so when they were put in, i assumed that they were just that. I didn't bother to check because I have been here so many times and trusted them. Come to find out today when I ask Rudy (the manager) to find a way to accomodate me for newly purchased tires that they are not even bridgestone. He claims his manufacturer doesn't even carry them so they couldn't have come from them. WHAT? I have not been anywhere else dude but to your shop, where else could they have come from? He refused to acknowledge that it was a mistake on their end and refused to even try to chuck the loss because of the mistake. Its funny how he went from saying that he offers customers cheaper options in tires which is why the tires are different (mind you, I'm an anal person, i would have never approved cheaper tires. if i have 2 bridgestones already, best believe that I will order the same ones regardless of cost) to saying his manufactuer doesn't carry them. which is it? you offered me the cheaper tires or no? because that is what you said at the beginning of the conversation. Seems like some shady business going on here and if you feel okay with me leaving your shop feeling ripped off, then i don't need to give you any more of my business and every person that i have referred there will be told to cross them off their places to go, cause this is not it. So at this point its not about the bubbles not being covered by a manufacturer's warranty, its about you not giving me the tires your paperwork clearly says you ordered and compensating for it so i don't have to go spend another 200-400 dollars in less than 1 freakin year. After 30 minutes of back and forth, I walked out livid! That tells me he has no integrity what so ever. i refuse to do business and give people my hard earned money for service that lacks integrity. It would have been one star, but because i was continuously going to them prior to that, i gave them 2 stars. This business will lose out more over for every person they have ripped off. The End! read more

We had used a Groupon which they said "don't pay online, just give us the money and we'll still give you the Groupon". I will never get any work done from pit stop due to the fact they changed my oil but left the oil filter which damaged my engine parts. Please stay away from them at any cost.... major let down because my wife liked going to them but never again.... read more

I cannot stress enough how amazing everyone in this place is! Maral is very honest & helpful! The mechanics are really hot and very skilled. My car was smashed and they repaired it, painted it and it was like it never happened. I was quoted insane prices, but Pit Stop gave me an unforgettable price. I send everyone there and will continue to. read more

They were absolutely friendly. I got my oil changed in 10minutes. The facility is clean and they have a comfortable waiting area to sit until your vehicle is ready. They also gave me a paper of when I would come back to get another oil change which is nice. Overall I had a good experience. read more

This is the worst mechanic establishment I have ever been to. I had an alignment done 2 months ago, but my vehicle starting pulling to one side. I decided to take it in so they could check it. Alignment comes with 6 month warranty, at least so I was told. They took my car for 15 minutes and it was placed on the lift and returned to me. I was then told I had a to pay a bill of $79 plus tax. I asked for an before and after print out of the alignment and I was told the machine wasn't working to print it. Then owner got very defen and nasty, because I asked what they did and why I have to pay again. He even said he would keep my vehicle if I didn't pay the bill and charge me storage fees. He was verbally abusive and so rude. I would never recommend anyone to this establishment. read more

This place advertise a groupon deal for an oil change. When you buy and the groupon and show them. They refuse to take it. Instead Rudy (his name serves him perfect, the dude is rude) the manager will tell you it's your fault for buying the deal and now it's your problem to get your money back. When you show him the fine print of the deal , he yells and tells you that you're wrong and he's not going to deal with you. Very unprofessional I rather spend more and go to an auto shop with non savage and cave-man behavior. This place is a joke. Beware. read more

I want to take the time to write a short bit. I needed my out of state car inspected and had driven to four garages before coming across this shop. Every place prior was dismissive or just flat out rude. When I got here Rudy calmly explained what I needed to do, I came back and was treated well and the guys quickly did my inspection. I came back the next day for an oil and filter change and received the same high level of customer service and warmth. The place is clean and comfortable and the staff has common courtesy (and sense) unlike other garages in the area. So grateful. read more

Picked up a Groupon for a 14-pt inspection. Friendly, short wait, helpful, answered my dumb questions. This place will definitely stay on my radar. read more

Absolutely love these people and would recommend anyone and everyone to go here!! Great work and very honest!! I was told at another place that I needed new rear breaks and that I was driving on nothing I was quoted about 400 and because I didn't have it at the time I didn't get it fixed. I was told I'll need a full work up then since I probably ran the breaks dry. I brought my car here thanks to my wonderful bosses referral and they were amazing!!! Turns out I never need breaks they look great and it was just another shop trying to take advantage of someone who didn't know anything about cars. They could have fixed it at the great rates they have and I would have been happy but that fact that they were so honest with me is incredible!!! I will never go anywhere else!!! read more

Do not waste your money! I went for an oil change on April 30th and I notice my car not running properly shortly after I go to my mechanic and the oil change guy forgot to put my oil cap back on the engine causing the oil to spill everywhere and destroying my Acura RL. Now I'm stuck with an extensive bill and the manager from pit stop refuses to acknowledge that it's their fault. He was rude and was not letting me speak and kept passing blame on me for not check under my hood right after the oil change! Who checks under their hood after an oil change?! I will never go back here. Their customer service and services are horrible! read more

grabbed a groupon deal for an inspection and tire rotation. its a bit out of the way but it was definitely compensated with friendly customer service. read more

Rip off! Don't trust them & NEVER leave your car!!!! BEWARE!!! My car had an issue and I was close by so I took a chance and went there. Was told that I could leave car there and the person that needs to work on my car would be there soon. I left and shortly after I left, decided to stop at another shop for a 2nd opinion - only to find my car at the other shop about to be worked on! They never informed me that they needed to take my car elsewhere to get repaired... Trickery at its finest! I'm sure they would have charged me the other shops fee & their's!!! I refused their service!!! Completely unprofessional & dishonest!!! NEVER AGAIN!!!!!! read more

i live nearby and cant believe how nice and honest they are at pitstop. i needed some work done on my 1998 toyota 4runner and the price they quoted was $ 300.00 less than the dealer and they even drove me home and picked me up when my car was ready. read more

I have taken my 2 vehicles to Pit Stop Lube & Tune for the last 6 years, everyone that works there go out of their way to to make sure u feel right at home while u wait. They replaced the struts on my 1999 Buick Century @ 1/2 the price of what Buick dealer wanted. They also do my regular oil changes n inspections for my 2010 Nissan Maxima. They even help me find a buyer for my 1999 Buick Century. Thanks You Guys read more