I called Roofwerks several months ago for two things:…read more
[#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window.
[#2] I wanted to get a quote for re-painting my metal roof with a sealant.
I paid that invoice, and called again several weeks ago for two more things:
[#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach.
[#2 again] Since I hadn't received an estimate after the first job, I followed up about that.
The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.)
I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials.
Again, I asked for clarification of the costs, but at this point also decided to write this complaint.
I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.)
So, to summarize:
- They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did.
- They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint.
- There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair.
- It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted.
- They still haven't provided an estimate that I think I've paid for twice now.