1. Pitch Black Roofing

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Pitch Black Roofing

5.0 (1 review)
Closed • 8:00 am - 8:00 pm

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Services - Pitch Black Roofing

Siding installation

Siding repair

Siding replacement

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2 years ago

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Carolina Trophy Roofs - Shingles. Metal. Both. We've got you covered.

Carolina Trophy Roofs

(7 reviews)

We bought the house in October of 2020, and we had the roof inspected at that time and told we had…read more7-10 years left before we encountered any risk of problems. Then the rains came and we found a major leak over our porch. A GC came and 'fixed' it, and during those repairs we found mold and rot. The time came for us to find an actual roofing specialist, and thus began our search. Carl from Carolina Trophy Roofs arrive 5 minutes early for his scheduled consultation, and proceeded to perform an exceptionally thorough inspection of the roof. Upon climbing down, he was certain that storms had damaged our roof and that our insurance would cover. He inspired such confidence that we shook hands (ok..bumped elbows) and agreed to move forward. He handled everything. He contacted our insurance company. He was present during their inspector's initially walk around, in the rain. He filed the appeal when the insurance only wanted to fix the few spots picked in their soggy inspection. He then came back, climbed up on the roof, and using chalk, circled every single area where we had damage and missing tiles so the second inspector could see where to look. And then, when we successfully won the appeal, he came back and helped us choose the right shingle, and talked us through the process. Carl is the warrior you want in your corner. Then Rusty, the owner, came next and made sure we understood what was coming and reassured us about the process. The hands on approach made us comfortable and prepared. Then Harley and the crew arrived, and though the original estimate of one day was exceeded by 2, we have a giant roof, with many steep levels, and Harley and his crew were thorough and professional. We have a spectacular new roof, and the entire process was very satisfactory. I would highly recommend Carolina Trophy Roofs for any project. They are very professional, very competent and provide a fantastic level of customer service.

The salesman was attentive, I did my research on the company, and despite rain delays, as well as a…read moremisunderstanding between myself and the scheduler, the crew appeared on time and did a great job. They protected the windows and shrubbery from the old roof materials that were thrown down. My complaints: I was told they would charge me $75 per sheet of plywood that needed to be replaced. Interestingly, they bought 3 pieces of heavy-duty plywood (which does cost that much) and 5 pieces of lower-quality pressed board plywood (in which a substantially lower price would have been charged.) When I questioned the female employee who came after the crew left why that price for the low-grade quality plywood, her answer (and I kid you not!) was "for labor and clean up). Hmmm. Those costs were included in the estimate. Okay. The crew was ALSO SUPPOSED to go around my home with a large magnet roller to search for metal building materials (I.e., nails!) but never did that. Thankfully, I didn't have a flat tire as a result and a second contractor found several.

Roofwerks - This is the top of the louvered vent.

Roofwerks

(54 reviews)

Let's face it nobody wants to have to pay for a new roof, but if you own a home long enough you'll…read morehave to and that's what happened to us. A couple estimates later we decided to go with Roofwerks and were totally pleased with our experience and their workmanship. We especially liked that Jason gave us three different options. Communication was excellent. The work was done quickly once weather cooperated. And no money was exchanged until well after work was successfully completed. Discount for paying cash was also appreciated. Definitely recommend!

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

Pitch Black Roofing - roofing - Updated October 2026

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