When my mom passed away this year, we went to a mortuary in Magna and had an amazing experience!…read moreThe owners were so great! on top of everything, I could get a hold of them easily day and night, obituary, programs, viewing, videos, everything handled professionally and good quality. You could tell they actually cared about the business and the family members.
We buried her in Memorial Redwood Cemetery. My dad met with Memorial Redwood staff to pay for headstone and burial, and then paid to just have his funeral and everything handled there to make travelling easier for everyone.
Sadly my dad passed only 4 months later. Initial meetings with Memorial went well, Monica was nice and professional, and I thought going forward everything would also go well. It did not!
Directors were not easy to get a hold of, obituary went out a day later than it should have.
On the day of my dad's funeral, they were setting up tables for a luncheon, not a funeral!
The main girl who was supposed to be helping us the day of funeral was very unprofessionaL We paid for the media package, but the programs were printed with a cheap printer, looked terrible!
The day before funeral, I typed out hymn lyrics for funeral, all 3 songs on one sheet, because they didn't have hymnbooks, I sent it to media person who said they would print them as part of media package, and have them ready for funeral, but next day, they did not have them. They had copied 2 out of the 3 songs, and only printed about 10; we had about 120 people in attendance, so I knew we needed more printed, and that 3rd song they didn't print any at all! I asked the girl who was supposed to be helping us, and she reassured us they were printing and would be ready and put on chairs by the time of the service. As it was getting closer to the funeral and still none were passed out, I asked her again if they would be ready by the funeral service, and she was annoyed, but reassured me they would be ready and passed out, but it never happened!!! During funeral, majority of the congregation could not sing, because they didn't know the words, and no one could sing the 3rd song, because none were printed! The girl stayed on the couch much of the time, and was pretty much useless!
They also didn't have enough staff to move all the chairs and tables, to get ready for luncheon, so my aunts and cousins had to help. The whole day just felt chaotic and stressful, not peaceful like the experience with my mom's passing. The girl even told me at the end, that our services went better than most. My sister and I wished we would have went somewhere else.