Amazing service! Kim in the front office was very helpful both scheduling and enabling me to pay them via Zelle. Sergio replaced our very old garage door opener for a brand new Chamberlain MyQ smart garage door opener. What an upgrade! Notifications on my phone about the door being opened, closed, how long it has been open, it's been open too long, *and* live video! Really blew me away. And, boy, is it quiet compared to the old one! Highly recommend Pioneer Door and their team! read more

Pioneer Door - Love the notifications, activity log, and the ability to watch the video capture! - Garage Door Services Near Me - Azusa, California

DO NOT CALL PIONEER DOOR. It is no longer the same Pioneer Door -- the company was bought out by another company called GDI. Again, DO NOT call Pioneer Door expecting the same honest service and fair pricing they were known for before. I used Pioneer Door for over 20 years and always received great service and fair prices. Recently, my garage door broke and I needed help ASAP, so naturally I called Pioneer Door because they had always been my go-to garage company. Instead, a company called GDI showed up. They completely ripped me off. Yes, I should have shopped around more -- that part is my fault -- but the reason I didn't is because I trusted the Pioneer Door name and expected the same fair treatment I had received for decades. The technician convinced me to replace my opener with a LiftMaster 2420L. He told me it was a "$600-700 professional line opener" that I wouldn't find at Lowe's or Home Depot because it was supposedly a contractor-only model with special manufacturer pricing. That turned out to be completely false. After installation, I had trouble setting up MyQ and spent 3 days trying to connect it to Wi-Fi. While researching how to fix it, I discovered the exact same LiftMaster 2420L opener sells for around $350 at Lowe's, Walmart, and other stores. It's also just a basic opener -- nothing "pro line," upgraded, or special about it. So GDI sold me a basic opener for roughly DOUBLE the retail price while misleading me into believing it was some exclusive contractor-only model. I ended up paying $1,300 installed for a LiftMaster 2420L. After calling around afterward, I found out I overpaid by about $500. $1,300 is after me trying to negotiate the cost lower--they originally wanted $1,400 + TAX. Instead, they put 8 new caster wheels on and gave me an extra remote to make me feel better--until I found out how much I got ripped off. To make matters worse, they even installed the safety sensors incorrectly. The green light sensor should be installed on the same side as the wall control so you can easily verify if something is blocking the beam. I had to call them back out a THIRD time just to correct that. What makes this even more frustrating is that I specifically told the technician I was not prepared to spend $1,300 and thought I was only looking at a couple hundred dollars in repairs. He convinced me to replace my existing Marantec opener because he claimed parts from Germany were hard to get and that repairing it would cost more than installing a new opener. That is the ONLY reason I agreed to replace it. I did not upgrade because I wanted some fancy new opener -- I did it because the technician made it sound like replacing it was the most cost-effective option. I trusted the Pioneer Door name and got burned. The two technicians (Josh, Nick) who came out for the installation, helped with MyQ, and reinstalled the sensors also asked me to leave them a 5-star review so they could earn additional compensation. It's pretty wild that after trying to overcharge a customer, they'd still ask for a positive review to make extra money. I understand everyone is trying to earn a living, but it's frustrating to feel ripped off and then be expected to leave a glowing review so they can receive commission. Clearly, the concern for the customer's wallet just isn't there anymore. This isn't the Pioneer Door I've been doing business with for over 20 years. Time to move on to another shop. read more

Pioneer Door - Liftmaster 2424L that I paid $700 for from GDI -- I PAID TWICE THE RETAIL COST!! Ripped Off!! - Garage Door Services Near Me - Azusa, California

Pioneer Door is no longer in business. If you call the telephone number, you may be informed Pioneer merged with another company, but the other company has none of Pioneers records. If you're a long-time customer, the level of knowledge of your services are gone. I cannot rate the new company as I have not used their services, so they get 1 star to add this comment to the page. read more

Don't schd any appt for your garage services with this company it's a new owner called GDI garage services . They cancelled on me 2 x already I had an appt on a Saturday . Im really upset that I wasted my time I could have had my garage fix with another company already . read more

Terrible company. You make an appt, and they call and reschedule. This happens multiple times, until finally they show up, fix your door, and then a month later it's broken again. Also, they do not honor their warranties. Lastly, they've been bought by another company and are not transparent about it. read more

Do not be deceived by the five star rating! This company was SOLD a few months ago, and I would not recommend them. The original Pioneer Door was great. But the new owners aren't good. Their customer service is horrible! read more

I was called for my yearly maintenance service and presumed it was the same ownership which had always been excellent. Just like the most recent reviews said, Pioneer has been bought out by another company and they are not transparent about it. My appointment was between 11-1 and at 12:45 I contacted them as I had heard nothing from the technician. He called soon after and said he was in the alley and at like12:58 he showed up and said he wasn't late. He did not know why he was there but then after 5 minutes and a couple of recommendations he was gone-$79 for oiling up my door. I felt scammed. read more

We originally purchased our garage door from Pioneer back in 2009, and it's been incredibly reliable ever since. Today, we had a minor issue with the door not closing properly, so I gave them a call. Ramon came by and he was able to diagnosed the problem, and pinpointed that the hinges were the source of the issue. He gave us an honest assessment and provided helpful guidance. I truly appreciate the professionalism and integrity--Pioneer continues to deliver exceptional service even after all these years! PS: the closing hour (3 PM) stated on yelp, might not be correct. Please check on that. read more

Fast service on my broken garage door. Arrived two hours after my call for help. Torsion spring replacement $550.

Called for an old garage door part and they checked with all there drivers and one had one. No big box retailer would ever go out of the way for service like that. A huge thank you! read more

Our garage door broke over the weekend and while a repair person couldn't come until Monday, Kim still contacted me on Sat and was able to speak to me and diagnose our problem. The repair person arrived on time and had us completely fixed in a few hours. I was charged exactly what I had been quoted. read more

My door wouldn't go down! I spent 2 hours to see if I could fix it myself Took advice of a friend and hired a professional. Took repair men 2 hours to fix it, and it's working great now! It was worth the time, money, and frustration $200!. read more

Pioneer Door "was" excellent; however, has been bought out or merged with GDI Garage Doors. I recently contacted them and quickly realized it was no longer them. GDI told me that they would have the same trucks and people which was a lie. I never received the text message confirming appointment or the 30 minute text message ahead of the technician showing up as stated. The vehicle was a GDI pick up truck not what they informed me would happen. I went ahead with the estimate, the technician was very knowledgeable; however, the price was double plus what every other company is charging. I asked the technician if they are able to set their price and receive commission on the price above cost and he said no, but obviously that was a lie. Advice to all, be thorough, get a few quotes, verify the product if you purchase one, confirm warranties, look at the box and confirm you are getting a new product and the product you purchase, ask to see their license, trust your gut and don't get scammed. read more

Great service from start to finish. Had called two other garage door services before contacting Pioneer Door. Michael was able to give me straight answers on the phone for my particular garage door issues(I have three garage doors). They confirmed my appointment for the next day by an email with a map showing my location. They arrived at the time agreed. Spencer the technician was very knowledgeable. He answered any question I had about what he was doing. The work was done correctly and in a timely manner. I would not hesitate to use them again for my garage door needs. read more

Pioneer Door (Our 2nd review) This is review for https://pioneerdoorinc.com .We decided to delay our review to make sure there were no post installation issues. We painted the entire exterior of our house and our metal garage doors. The seals along the house/garage door frame had deteriorated plus the seals on the bottom of the two garage doors had cracked letting water into the garage during rainstorms. We called Pioneer Door as we had done in the past to do the repairs. Burgundi, individual that helped us, suggested a color seal that would complement the selected paint color for the garage door. For the reader that looks at the Star rating and short reviews, Pioneer Door is first class, 5+ stars. Truly they are in a class of their own. Workmanship, integrity, detail oriented, clean-up excellent, product knowledge first class, quality materials; and exceptional responsiveness to customer's needs, desires, and concerns are what you get from Pioneer Door. It does not matter how small or big a problem or job; you will be more than satisfied. We have been every time we have used them. read more

Pioneer Door - RED LINES ON DOUBLE DOOR INDICATES POSITION OF NEW WEATHER STRIP ON THE GARAGE DOOR FRAME. BOTTOM LINE SINGLE DOOR NEW DOOR SEAL - Garage Door Services Near Me - Azusa, California

I love this company professional and we're done with in the time frame they said they would be my garage door looks beautiful you guys are the best thank read more

Pioneer Door - Garage Door Services Near Me - Azusa, California

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My wife and I wanted to upgrade the aesthetic of our home without breaking the bank and I found Pioneer door on yelp about getting a new garage door after getting a quote from another company. I loved that it was a family run company and I was extremely impressed with the customer service. The owner of the co. Came and gave me a quote and was very knowledgeable and quick to answer any questions or concerns. The pricing was great! The day of install they were very commutative, organized and it went as smooth as possible. I'm very impressed and look forward to working with them in the future and referring them to friends and family. read more

Pioneer Door - New garage door. - Garage Door Services Near Me - Azusa, California

Pioneer Door staff is amazing. I have requested service from them several times. Home and office . Super efficient and easy to deal with read more

The service is great as well as their installation and products! My first call was to Burgundy who was professional, pleasant and responsive, I received an estimate from her within 15 minutes. The installer Carlos Jimenez, was professional and knowledgeable and did a beautiful job. And Kim who manages the invoicing was responsive and helpful. I highly recommend this company. read more

I purchased my garage door from Pioneer Door Covina 10-15 years ago. Other than minor maintenance, I had no issues. I called because the main center bracket supporting the main spring fell off on a Saturday. Unfortunately Pioneer door wasn't able to get back to me since it was a Saturday. I did schedule a service call online, but it was more than a week away. By then, the door was stuck. I could not get it open. Fortunately, Pioneer door was able to reschedule me for the following Friday morning, three days earlier than my scheduled appointment.. Sergio called and asked if he could come earlier. I welcomed him eagerly. Sergio arrived and analyzed the situation. He said the door came off the rails. With my assistance and the use of Jack, we were able to get the door open. Sergio recommended replacing the main spring, as it was probably 10 to 15 years old. I went with that service. $595, as readjusting the door and repairs would be a $350 service. I was just happy to get my door open again working and functioning properly. Sergio was a great help. I highly recommend Pioneer Garage Door. read more

Incredibly knowledgeable and helpful about all garage doors and there is a showroom which most garage vendors do not have. They did a fantastic job at our home. read more

These guys are the best! I've used them before and it's a smooth operation from start to finish. Burgandi our salesperson and Nick our installer took great care of replacing our old opener Mike M. - Pasadena read more

Pioneer Door created my custom door when we built our dream house 6 years ago and has also been back every year just to check and make sure everything is working properly. We are very happy with our house but the garage door is like a work of art that so many of our neighbors and even strangers have commented on. Pioneer Door is one of the best companies we dealt with in creating our dream home and I highly recommend them to anyone looking for quality, great service and friendly people who love what they do. read more

Pioneer Door - Garage Door Services Near Me - Azusa, California

It was time to upgrade our 40+ year old garage door. We had a neighbor who had a beautiful new garage door that they purchased from Pioneer Doors and he recommended them for the job. We contacted Pioneer Doors and everything went very smoothly. From the consultation, quote, choosing our doors, placing the order, updates on our order, setting up the install, instillation and completion. It was a "no pressure" consultation that was catered to exactly what we needed with no unnecessary up-selling. It was a true custom purchase with very helpful information on all the different offerings that Pioneer Doors carry. They take care of everything, including clean up and haul away of your old doors. The work was clean and done correctly. Everything was measured and installed evenly with no damage to any part of my garage or my property inside the garage (which was important to me). There was a thorough walkthrough by the installer about all the functions on our new garage doors and he answered all my questions after the installation. The whole thing was professional and handled with care. The quality of the doors, motors, install and removal was exceptional. We were completely satisfied with our choice. As an example of their customer service, they took care of something that we ordered incorrectly. Once they installed the doors, I noticed that the windows did not have the trim insert. I called thinking it was a mistake on their part, but it was actually a mistake on our side when ordering. They were very courteous on the phone and helped with me with my order correction at no charge. It was a very quick turn around and by the following Saturday, they came over and installed them with a smile. If you want quality, choice, professionalism and a garage door that fits your needs, choose Pioneer Doors. We love our garage door and enjoyed the experience working with them. I'm sure you will enjoy yours, too. read more

Pioneer Door - Before and After - Garage Door Services Near Me - Azusa, California

Great service! Sergio was very professional, safe and courteous. Arrived in a timely manner and completed the job quickly. Highly recommended! read more

I've used Pioneer Doors over the years, seems like our garage door springs last 5-7 years before needed replacement, we use our garage door a lot! In the past, Pioneer has replaced a spring under their 5 year warranty but we had to pay for labor and the other spring since it is recommended to replace both at the same time even if only one is broken. I don't recall there being much of a savings with the warranty. They only cover replacement labor within the first year, but warranty the spring for 5 years. 5 stars for Randy who came out today to replace the springs and was extremely professional and efficient. Prior to his arrival he called me at the appointment window time and told me exactly when he would be arriving. He even found a hinge on my door that needed replacement and checked everything out. Although every service call in the past has not been perfect, (last time the service rep was in a nasty mood-so much so I almost did not call them back), I stick with Pioneer for their reliable service. I almost went with another company this time, but Randy redeemed my trust in Pioneer. read more

Came out quick to do a repair on a door that they installed over 20 years ago. Turns out it just needed a quick adjustment. Very happy.

They give quick and easy service. They are a bit pricey but the owner was fair and gave us a discount for a repeat job. I appreciate that they are responsive and really do try to get someone out to your house as soon as possible. That's really good customer service read more

I highly recommend Pioneer Door. Spencer is the most efficient, professional technician I have ever met. Did a great job repairing my garage door! I will be recommending Pioneer to everyone & especially Spencer!! I especially like the sensors by the door read more

We're very happy with the service and the quality of workman ship. If needed I would be glad to call them again. Thank you Pioneer Door.

Back in June, I visited Pioneer Door to inquire about getting a jack shaft style garage door opener installed at my home, which I was told was out of stock and would be roughly 4 weeks until they would be available. Fast forward to 11 weeks later and I receive a telephone call from Kim saying they are finally getting stock and I'm at the top of the list. At no time between June and September did I receive a phone call or email with an update on the status with my order, that there were additional delays being experienced, or what my available options were if I was unable to wait longer than the timeframe originally quoted to me. From a customer service prospective, I had a very poor experience here. I opted not to do business with Pioneer Door due to the fact that I would never do that to my own customers. If you are going to leave me hanging for 11 weeks without as much as a single phone call and then try to get my business, that's just not going to happen. I'd suggest making some customer service changes if you plan on continuing to get business from our community. The experience we encountered had been relayed to our partners, friends, and family so they know what to expect. read more

As a business banker, retired, with over 40 years in the industry, I have come to appreciate local, family owned, customer oriented small businesses. One such company is Pioneer Door Inc. I've been their customer for 20 years when they replaced my old, heavy, wooden garage door. The kind that had huge springs on each side My second door was installed due to a driving error by one of my daughters. Still SMH! My wife's as well as my own car are parked in the garage. Last Wednesday, my wife was going shopping in mid afternoon, but came back in--"Garage door won't open!" So me, the mechanical fool that I am tried to open the door- no luck. As a Vietnam vet, while many faults, panic is not one of them. But panic I did. Last year, my wife received a new kidney, which saved her life. Panic because she had a doctor's appointment the next day. Called Kim at Pioneer Door. Kim, along with her husband and daughter Burgundy are hands on owners. Kim was able to calm my fears and promised to have some one out ASAP. Within minutes I received a text from Spencer, one of their techs. He'd be here within 15 minutes. Upon arrival he got the door open within seconds. I found out later what I did wrong. He pointed out our problem- a broken spring on the right side of the motor arm. As he replaced the springs, it was evident that he knew his business and told me he was a Pioneer employee for over 20 years (I personally spent 26 years with one bank). His long time employment speaks volumes not only as to Spencer's expertise but also to the company's ability to retain such a valuable employee. Before he left, he checked the rest of the door and explained to me how to oil all the various parts, which he did. It has long been my belief that small businesses especially can can grow their company with a loyal customer base by providing amazing service, backed by expertise, stand by their products and work, and come through for you when you need them. To me, Pioneer Door is all of that. Thanks to Kim and Spencer my wife was able to keep her doctor's appointment the next morning and she is doing well. If anyone reading this and is in need of a new garage door, repair or just a maintenance check up I would urge you to give Pioneer Door a try! read more

I had called another Service and the person came out with a plain truck and no uniform and tried to sell me new Springs since my door failed to go up or down sometimes. He quoted a price of $450 and when we said we were doing to get another estimate he left and called back to say it would be lowered to $350 was from San Dimas Garage Door So called PIONEER the next day and a service tech, Sergio, came out and looked over things and said we needed a new opener since ours was 10 years old. Gave us a fair price and got the job. Very good and did a great job and we are very happy read more

2-15-2021 Nate & Nick came as scheduled to remove our old sectional wooden garage door and install our new insulated garage door, with the approved garage door opener. They introduced themselves, and they were wearing their masks in accordance with the guidelines set up because of the Covid virus. We had a great time, as I am a retired Carpenter Working Supervisor, I hung out with them as they did the demolition work and then as they did the new install. The work was done in a craftsmanlike manner, and we just had fun talking smack about anything that popped into our minds. When the install was complete, they loaded everything on their truck, swept up the garage, took pictures of the finished product for the companies records, they took the time to explain the workings of the new garage door opener, and the components of the garage door, and how to care for it, they also recommended a yearly tune up, which I wrote down on my calendar to remind us to do so. Oh forgot, I bought them donuts and hot coffee, I had a wonderful time talking with them and joking and clowning, this for me is great customer service for me. I highly recommend Pioneer Door Inc., my wife a retired Senior Purchasing Agent for the County of Los Angeles, had three vendors come down and give us estimates, they were all competent in this part, however there was something about Pioneer Door Inc. that was different, first they did not charge for the removal of the old door, which the other two did. Second there was something different with the Estimator for Pioneer Door Inc. that I just felt comfortable with, and his price was the best, so we went with Pioneer Door Inc. I highly recommend Pioneer Door Inc, Nick and Nate are great installers, they took great care with our home, cleaned up everything, and took the time to explain the proper care and maintenance of the garage door. You will not go wrong if you choose Pioneer Door Inc. for your garage door replacement. HEY Nick and Nate thanks for a job well done, and also for the respect you showed me while you two were here in our home... read more

I'm extremely impressed with the service from this business. Everyone from the office staff to the tech who showed up to fix my garage door was exceptionally courteous and knowledgeable. They didn't charge me for an estimate and provided me with an accurate quote. The work was done professionally and on time. As a fellow business owner, I truly value individuals who are both knowledgeable in their job and courteous to customers. I appreciate them valuing my time by staying on schedule and finishing their work quickly. I'll definitely be recommending this business to my friends & family. read more

Great customer service, reliable, good value, and quality garage doors. Carlos are installer was very neat and clean and did an excellent job. The doors look fantastic. I highly recommend Pioneer Door. read more

Pioneer Door - Garage door with clavos and handles. - Garage Door Services Near Me - Azusa, California

Fast response, profesional & expert..just a few minutes my garage door fixed..thank you Spencer & team

I have been using Pioneer Door for over 10 years. The entire crew throughout the years have always provided top quality services. The owner Kim is super hands on which I love. Always get a call back the same day and set appointments in accordance with your schedule not theirs. I rarely recommend vendors but Pioneer has got to be one of the best garage doors companies. read more

Everything was easy and went smoothly from beginning to end. Price is fair compared to other quotes that we got. On top of that, we felt more comfortable with the way they conduct their business and treat customers with respect, from giving a quote to not being so pushy. Burgandy was always there in the office and easy to work with. The two men who installed our door did a great job! Our Clopay door is beautiful and the Liftmaster opener is so quiet. We are so in love with it! Even though we live about 40 miles from their showroom, we drove to the showroom to take a look at the doors on display to make our decision, and that's a plus. Most other places do not have a showroom. Their service area is extending from Azusa to Orange County, and because of that, we were able to get a door from Pioneer. We love our new garage door, and we are completely happy with the service received from Pioneer! We strongly recommend Pioneer! read more

Pioneer Door - My new Clopay door! - Garage Door Services Near Me - Azusa, California

Tim came out to my home to check on an issue I had. Rather than just evaluate the situation and request I make an appointment to resolve the issue. He immediately took action. His professionalism, talent, knowledge and work ethic far exceeded what you can find nowadays. Kudos also to the owners for empowering their employees and providing the supplies to be efficient and effective in doing their job! Errors happen, mistakes occur, but a company that goes above and beyond to correct them speaks volumes to their integrity. I strongly recommend Pioneer garage doors especially Tim P. read more