I had a really disappointing and frustrating experience with Louis Doors, and I feel compelled to share it. I had a 12:00 PM appointment scheduled, but due to an unexpected emergency, I had to cancel. Out of respect for their time, I called at 11:00 AM -- a full hour in advance -- and tried multiple times to let them know I couldn't keep the appointment. Despite my efforts to cancel and avoid wasting anyone's time, no one answered or returned my calls. To make matters worse, at 12:20 PM I received a call from them saying that a technician was at my house. When I explained that I had called several times to cancel, the woman on the phone was extremely rude. Instead of listening or showing any understanding, she cut me off, spoke to me in a very condescending tone, and then hung up on me mid-sentence -- right as I was asking about their next available appointment. There was absolutely no professionalism, no courtesy, and no attempt to work with me despite me doing my best to communicate in advance. With customer service like this, I won't be contacting Louis Doors again. I'd recommend looking elsewhere if you want to be treated with basic respect. read more

Our experience with Louis Doors was good. We were able to get an appointment with a quick turnaround, the technician texted me with his ETA, and he diagnosed the problem quickly. His analysis resulted in us purchasing a new motor and we were able to get an appointment quickly for that installation. We haven't had any problems with the new unit and were satisfied with the service. read more

Wonderful company. I used them years ago to install a new garage door. It's been years and they are always available if I have any issues. I have no hesitation in recommending them. read more

I had my door installed in 2003 and they did a beautiful job Anytime I have a problem ( which has been only about 3 times), they are very responsive and professional. There are never any surprises. They have been an awesome business I would highly recommend this business read more

The customer service at this business is top notch from the techs to the staff at the office. We had an issue with the unit we purchased and Micheal was able to fix the issue. They are prompt and easy to work with. Price is very competitive and they have quality products. My wife and I would definitely recommend this place to our friends and family. read more

louis doors have serviced my garage several times over the last 25 years. Very punctual and professional. As a small service business owner myself, I understand the challenges of being on time. Gabriel was the service tech and did a fine job diagnosing problem and repaired it. Pricing was fair as well. 5 stars all around read more

What an excellent spirits or had with them again today this morning they showed up on time actually company to all my friends thank you so much read more

Louis Doors - What a great experience I hadwiththis company they showed up on time actually Early. They gave me a fair $ - Garage Door Services Near Me - Walnut, California

I was very impressed to see the technician wearing a mask while he worked! Considering there really wasn't anyone in his vicinity and yet he was doing the right thing and being responsible! read more

Louis Doors - Garage Door Services Near Me - Walnut, California

Fast service, professional installer. Best price than the competition that I got quote from. Good job.

We also had the overhead spring break on our garage and couldn't open the door. We had service from Louis in the past and decided to call them for repeat service as they took care of us last time. When they quoted us the price to fix, that was almost 50% above the average price to replace, we asked to lower the quoted amount and after several tries they indicated they could not offer any lower. After calling 2-3 other garage door repair specialist, they quoted us 40% lower than the price offered by Louis which was amazing. We did not mentioned the previous quotes we had, and after several calls they all quoted us 30 to 40% lower than what Louis offered. After telling Louis if they can match or at less lower their original quote they did not care the lady on the phone and still wanted to charge almost 40-50% more than what others are willing to do. We are taking our business else where as they losing a long term customer. Suggest other folks to shop around as this company doesn't care how much there charging their previous customers read more

Louis Doors came through again! They replaced my garage door many years ago and it was such a good experience, I recommended their services to my mom who also had them replace her garage door. Most recently we had to replace an outdated motor that we chose not to replace when replacing the garage door. Scheduling for the estimate and work was easy and they called ahead to let you know the installer's ETA - about 30 minutes prior each time. My garage has a unique install situation and they knew exactly how to address it. I highly recommend this company. read more

Had a problem with a garage door hinge. A single shoulder bolt was sheared off. Every garage company competitor I contacted recommended replacing both hinges rather than replacing the damaged bolt. Cami from Louis Doors was fantastic. Instead of hard selling new hinges, Cami wanted more information about the damaged bolt and discussed with the tech team if a repair can be made at the fraction of the cost of new hinges. If you want reliable, honest, and trustworthy people to repair your garage door you need to call Louis Doors or else you will miss out on the exceptional customer service I received. Thank you Cami and Tech Team for your integrity and genius problem solving skills. read more

Called Louis Doors for service and they arrived on schedule. Looked at the problem and fixed it right away. Service was fast and friendly. I would highly recommend Louis Doors. read more

Louis Doors helped us repair some damage to one of our garage doors. I was able to schedule them quickly, they were punctual, even provided me a phone call to let me know when they were on their way, and their service and price were reasonable compared to the other two quotes I received. The technician was friendly and programmed our garage motors to sync with our car that I was having trouble with for no extra charge. I would definitely use them again. read more

The overhead spring on my garage door broke late on a Sunday afternoon. When I came home I started to panic and I wasn't sure what I was going to do to get the door fixed. The only way that I get to work which is my motorcycle was stuck in the garage and I was unable to go to work the following day. My door was previously installed by Louis garage doors and I tried calling tried calling them but got an answering machine since were closed on Sunday. I waited till Monday morning and called them again. The person who answered the phone was very friendly and the driver had a very quick response (he was here within two hours). The technician came out and gave me a very reasonable price. I even upgraded from a single spring system to a duel spring system. Louis garage doors was quick friendly and fast! My garage door is now fully operational and I'm able to get on with my life. I would highly recommend them to anyone who is looking to get a garage door fixed and who does not want to overpay for service! read more

Had the garage door replaced for the condo I rent from a family member. Really, the motor could have been replaced and we would have been good to go but noticeable damage on the door made sense to replace it while we were having work done. They came out to give free estimate and were very flexible with the date and time. The work was completed about a week later and took about two hours to replace the door and motor. I will be calling this place again should i need future garage door repair. read more

Our garage door wall button recently went bad, so we called Louis Doors in Walnut for service and Cami in the office set up an appointment within a couple of days. The technician, Gabriel came out within the time promised and found that the replacement buttons available he tried using were not compatible with the opener which is about 13 years old, possibly due to the opener's computer board. We then ordered a new Liftmaster opener (including wall button with several new features, LED light, two remotes, dead bolt lock, and safety sensors) which Gabriel installed two days later again within the time promised. Before leaving, Gabriel took the time to lubricate the door springs and rollers and showed me the features of the wall button as well as guiding me through the steps to pair my ours vehicles' Homelink system. Great service and a fair price. read more

Representative came out within an hour and then proceeded to fix our door . He's very professional and knowledgeable. I would definitely recommend them. read more

this is a late review as i used their services last year, after a horrendous experience with sears garage door repair,, when i called that afternoon,, i needed a new door opener installed,, they sent someone over that same afternoon,, he could not install as he did not have all the tools needed.. but he scheduled an appointment for the next day,, and insured that the garage door was secured from the inside before he left...i received great service and highly recommend read more

Had problem with my garage door not able to close. I called genie 800 number to troubleshoot and they told me to order a sequencer board and gave me names of 2 genie approved garage door centers in the area. I called Superior in Covina and they quoted twice the price that Louis doors wanted. Cam from Louis also informed me that my problem sounded more like a sensor issue rather than the sequensor board. I set up an appointment and 24 hrs later a tech named Gabriel was at my home. He was courteous and able to diagnose the problem in 5 mins. It was indeed a short in the sensor wires. Fifteen minutes later and $89 total for service visit and problem solved. Highly recommend and will use them again read more

Provided great service and completed the job very fast! He explained everything to me. The remotes can be synced with my smart phone so I can control my garage from any where, as long as I am connected to wifi! Thank you Louis Doors! read more

I had a problem with an old remote control that I couldn't get to work. I called them and went to their store and they fixed it, no charge. I didn't even buy the remotes from them. They are a class act and ANYTHING I need in the future as far as garage doors are concerned WILL be bought from them. read more

I have had a garage disaster. I had to get estimates to repair a botched job someone else left me with. I don't know why people try to take advantage of people ESPECIALLY women. I'm not your typical woman. Kind of a tool belt Diva. Called two other companies which were astronomically higher in price and were not forthcoming about my options, just trying to make a sale. Louis doors were a God sent. Honest about my options, friendly, fast, professional, and very knowledable. They repaired my door in 45 min. Which took my Not so handyman 3 days to botch. I recommend Louis Doors Definitely! read more

These folks are great. Offered me choices and educated me as to each door option. They were prompt and very professional. There prices are very fair and competitive. I strongly recommend them. read more

I was debating between Mesa and Louis but Mesa's reviews on their service convinced me to select Louis even though they were couple hundred higher. I am glad I did. The service was excellent and their work was superb. Very clean and professional. They also threw in a free extra remote. Mamunoz57@aol.com read more

This is the second time we have used Louis Doors. They are fast, courteous, and the estimate was great. We have had 2 different problems on this old garage door. They fixed both of them in a timely manner. When we need to replace the doors, I will definitely call Louis Doors. read more

Railing was out of alignment and had been for years because another company said the whole thing had to be replaced. Louis's man put it perfectly into alignment and replaced the sheared door bracket in a few minutes! Seeing this, I asked how much a weather stripping replacement would be - beautiful job with no extra labor charge and bargain materials... I mentioned that the wall switch had not worked in years - he rewired and fixed that. All of this with lubrication with a 1-hour labor charge, I would have been happy to pay the entire total bill just to get the rail problem fixed. These good people were way beyond expectation and I really don't know what could have been any better. read more

The tech was on time, very knowledgeable about our door, worked quickly and efficiently, and professional. So different from what I'm used to; definitely an exceptional experience. Will recommend this company to others. read more

Highly recommended experts,got my repairs done the same day. Reasonable prices and courteous and knowledgeable workers. Gabreal is a real superstar. read more

I highly recommend Louis Garage Doors. Not only was the price affordable, but the quality of the door is beyond what I've seen elsewhere. The installation was meticulous and very friendly staff both in the office and the installers. Love looking at my door when driving up now. Thanks Louis Doors!! 1 very happy customer read more

Great work! Had my garage door installed by Mike for over 10 years ago and never had any problems. Recently, family backed into the door by accident. Mike came out and took care of everything. Very professional and affordable! read more

Had them come out to look at a door that sometimes do not close. They came out and couldn't really find anything wrong. So they just lubricated the joints and tighten the bolts. They wanted $90 just for 10 minutes of work. Tried to negotiate a lower price noting that I have several properties in the area and would be using them on a regular basis. Other garage repairers charge around $50-60 for their service calls in the area. They would not budge. Guess they don't really need future businesses. Go with them if you don't mind paying pricey services. read more

LOVE these guys. These folks made four large (custom) garage doors for me (my 1913 home) in Altadena almost 20 years ago. To this day these doors remain PERFECT - I've never had one problem. Last year I asked Louis Doors to come out once again just to check that the remote/machine/ensure all was well (after all, it had been 19 years). All was well. Not only did they deliver the original doors on time and professionally; when I called last year they were on time, on point, and not expensive at all. I totally recommend these guys. And ps I was a single woman and was NOT taken advantage of price wise at all. My experience with this team - fabulous. read more