I live in a 5-floor building and our elevator is broken. I pressed the call button inside the…read moreelevator and dispatch said they'd send a tech out today. The tech called my cell phone and proceeded to scream that I need to pay $450 or he's not coming. I said I'm only a tenant, I'm not the landlord, I'm not paying out of pocket. He started screaming at me and telling me "I know where you live, I know your phone number, and I'm going to sue you". Let me tell you, as a woman who lives alone, I'm not going to tolerate a man threatening to come to me where I live. LESS than zero stars. This man is a predator and has no business entering any residential property.

The company has gone through management and employee changes as of Dec. 2022. The current…read moremanagement's goal is to keep Delta Elevator Company, Inc. elevators in Southern California running with knowledgeable personnel, techs, and a supportive 24-hour answering service. I have only good interactions with the company and staff. Since I can't bring my elevator to them, I'm required to pay for their time to come to me. Usually, when I have a problem with my elevator, a tech is out that day to find the cause. If it's after normal working hours, the techs are more than happy to come out, just requires authorization for the charge. The front office understands the mechanics of maintaining the elevator's equipment and necessary inspections and/or reports. When I've asked a question, they willingly explain in layman's terms the answer. I'm glad as the original manufacturer, they can replace the same parts, which costs less than upgrading. I recommend this company for its honesty, friendly and helpful front office and great service motto. They keep my elevator running.

We needed our freight elevator serviced at a local post office in Santa Monica. Did some research…read moreand found this company. They were very responsive, answered all my questions and Eddy even sent out a technician to take a look before me even committing to him. Said he loved the post office and appreciated our public service for the community. Long story short our elevator was quickly serviced and up and running. Pricing was excellent and customer service is A1! Thank you to Eddy and his team for the quality work.

Had an emergency at work with an elevator that was stuck. I called 6 companies before reaching…read moreUrban Elevator. They responded promptly, and got our elevator working within 2 hours of my call. Highly recommend using them for anything elevator related.

In a word, untrustworthy…read more We had them out to service an elevator which needed its hoist cables replaced. They did the job and left, but because they wound the cables incorrectly the counterweight hit the ground. They put tenants in danger, and refused to repair their own faulty work because they "don't warranty work without a contract." Do not trust these people. They will charge you for shoddy work, put people in danger, and refuse to take accountability for their own mistakes.

Horrible. These…read moreclowns have been 'servicing' our apartment building's elevator for about 2 years now, and it got so progressively worse over that span of time that it finally broke down, and when my cheap AF building manager hired them to 'fix' the elevator that they had been 'servicing,' it took them more than a month to finally concede that they aren't capable of doing the work they were hired to do. They rarely showed up to work on it. They would go multiple days at a time without updating anyone in the building, the building manager included. If you want totally unreliable service that leaves your elevator broken, then sure, hire these morons. If you want your elevators actually working and serviced properly, find literally anyone else.

They continue to be fantastic. They keep my 20 year old concord wheelchair lift running. My lift…read morestopped working suddenly. They came out the same day and fixed it on the spot! They are indeed experts. Thank you!!

Five star and beyond! I contacted Galaxy in need of service…read morefor our residential elevator. As it is with the other 20 other companies I called, appts were being scheduled weeks out. Nonetheless, I followed up w Tara and requested a call back. She got a message to the owner Chris, who called me right back and came by within the hour on a Friday afternoon! Chris immediately remembered that he was with the team that installed our elevator many years ago. He knew what he needed to do but since the model is obsolete, and the company had been sold, he would need to acquire a special tool to further diagnose the problem. He set out to acquire the tool immediately BUT unselfishly recommended two other companies that may be able to help us sooner. One of these companies actually ended up doing the repair, but through it all, Chris stayed in contact to make sure we were getting the proper service. Chris is the epitome of outstanding customer service and honesty. He has in-depth knowledge of the industry. He is personable , professional and genuinely cares! Unlike other companies, he didn't immediately try to sell us a new elevator. In fact, I offered and insisted multiple times on paying Chris for his service call and his assistance but he simply refused. This is a small growing business that understands that success hinges on honesty, customer service/relations and ethical business practices. Call them first for your elevator needs! Thank you, Chris!

My front loader washer stopped draining all of a sudden late last night. I got Genesis Appliance…read morecontact info from my sister n law early this morning. I called them around 7:00 a.m. and left a message. They returned my call just before 8:00 a.m., got the info needed , and set up an appointment for a technician to come over. The woman i spoke with was very professional and helpful. She heard my concerns and understood my urgency of getting it looked at earlier rather than later. She communicated with the technicians that were out servicing other appliances to see if there would be any way to expedite their visit to my home. She also made sure to communicate with me about any updates. The technician was able to finish a prior service job and come by earlier to my home much earlier than the appointment I was given. The woman I spoke with called me to let me know the the technician would be able to arrive within 15 minutes. The technician "Reynaldo" was very professional and very knowledgeable. He wss able to diagnose the problem right away and gave me the quote for the service. I thought I was going to have to set up another appointment and wait for the part needed to complete the job, but he had the exact part needed in the work truck. I of course accepted to pay for the service. I think it was a very reasonable price and amazingly fast service. The technician, Reynaldo, explained and showed me the part that was broken, replaced what was needed, and started a short cycle to test the washer. It worked wonderfully! He cleaned up the work area and was done by 10:45 a.m. Professional and FAST service from both the woman I spoke to on the phone and the technician! I almost never write reviews, but I really need to recommend this company to anyone who needs their Washer, Dryer, or Refrigerator serviced.

Came and fixed washer issue. Fast and reliable. Got it done within minutes. Installed and fixed the…read morewater pump. He knew and pointed out the issue. Thank you Ray for coming out and getting it fixed. I highly recommend

They TRAPPED me and my family in an elevator and one of their technicians tried to ASSAULT me in my…read morebuilding telling me to "F*** OFF"! after doing so. Total Access Elevator committed an OSHA violation because of their unprofessional and negligent conduct. They DID NOT inform our property manager that they were conducting an annual inspection and arrived without any notice to our management. And although they had 3 technicians on site, none cared to properly notify residents that maintenance was occurring at 8am when everyone is starting to go about their day. My partner and child were trapped inside for around 10mins taking her to school, even making her late. We were TERRIFIED inside as the elevator jerked up and down and the call / help buttons even told us to call our administrator (ie. property manager). We yelled out for HELP and didn't even know what floor we were on despite being on the top floor. Once we were out, I asked one of their technicians if they had notified management about the maintenance / repairs. They didn't. I asked if they even had communicated with the manager prior to their arrival. They Didn't. I asked why they hadn't let residents know about repairs prior to starting on them. They Didn't. As I was asking reasonable questions, one of their other technicians became aggressive telling me in front of my family that we "should be thankful that they let us out". They put us in this situation to begin with. Their technician then lunged at me to assault me, raising his fist and only because of his co-worker was he stopped, telling me to "F*** OFF!" in our place of residence. Of course, he escalated the situation. I reached out to their manager moments later only to be put on hold for 10mins and then told that the supervisor would return my call in 5-10 mins. An hour later I had to call them to demand to speak with the supervisor who then tried to place fault on me for raising my voice with his technicians. The lack of accountability and responsibility was egregious. Only after I called him out on this, did he mention he was going to write them up and never allow them back to our residence. He admitted that this was in fact a major annual inspection, but Total Access Elevator had not informed our building's management nor residents prior to repairs, putting our lives at risk. Later after I informed our manager that it was a major annual inspection, that same supervisor David attempted to mischaracterize the events of what happened telling our manager to the effect of that we had only been in there "30 seconds" and again reiterated that it was because of my raised voice that the incident escalated and his worker had de-escalated the situation. How attempting to assault resident in their building and screaming at them to "F*** Off!" is somehow de-escalation defies any sense of logic and is void of accountability. They are extremely unprofessional, aggressive, and don't communicate properly. If could give them a ZERO star I would.

Our HOA building has used total access elevator for many years. I do not have any complaints about…read morethe quality of their work. They have serviced our elevator just fine. My issue was the cost of their non-routine service calls. When our elevator went out on a non-holiday Saturday afternoon we were charged $850 per hour...not just for the service call time when they were working on the elevator, but for travel time from their location to our building. $850 an hour for travel time. Anybody using them should just be aware that if something goes wrong and they need to come out on a Saturday afternoon it will be likely close to $2000.

John Lozis and Eric Freeman provided my family with great service! They were very helpful and…read moreknowledgeable, and were able to immediately diagnose the issue we had been experiencing with our elevator.

McKinley Elevator was an exceptional company, providing courteous and professional service. Dylan,…read moreour service technician, arrived on time and was respectful of our home. He listened to our elevator issue, diagnosed the problem, explained to us, and corrected the issue. Our elevator is operating perfectly. McKinley Elevator is most strongly recommend for your residential elevator needs.