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Pinky Tows Roadside Service

3.0 (6 reviews)
Open Open 24 hours

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All Island Automotive Towing - The entrance to exemplary customer service!

All Island Automotive Towing

(44 reviews)

I was in a car accident yesterday and HPD had my car towed here. I arrived to retrieve all of my…read morebelongings in my car because the car is very damaged and I couldn't grab everything at the crash site. I pulled up and was greeted by a nice uncle who asked what I needed help with. I told him what I needed and he asked if I was registered driver and if I had my license and claim # from the insurance company for the representative to come and evaluate. I had all information and he invited me in to talk to the front desk. I walked in and the lady at the window was very polite and asked for all my paperwork and once I handed it to her she called for the drop off vehicle to come pick me up to take me to my car. I filled out a small form which took 60 seconds and then told to sit outside and wait for the car. Super simple - Super easy - no fuss. I waited outside for less than 2 minutes and then the car arrives. The young man driving was really nice and once we arrived to my damaged vehicle he offered to help if I needed any but I declined because it was only a few bags of personal items. He helped me load my things into his car once I packed up everything and he dropped me off right at my car in the parking lot and even helped me unload as well. Overall it was a super simple process, everyone was pleasant and easy to talk to. All of these other negative reviews are probably people who are stressed and unhappy with their current situation and putting that on the people who work here. My advice - treat and talk to people with respect and you might get it in return. If not, at least you did your best and whatever negativity people aim at you it's probably on them. Not you. Aloha.

They have a lot in Pearl City FYI. Address: 96-1268 Waihona…read moreStreet. Its not hard to find as theres signage along the main road directing you to their lot. Dusty and looks abandoned, very typical of tow lots here in Hawaii. Staff dont always answer the phone. Not always friendly when they do. This company services a majority of the Kapahulu, Waikiki, Makiki, Manoa area so expect to wait when youre here. About 20-30 minutes for the whole transaction. Average price for tow starts at 200.00 USD then goes up roughly 100.00 per night. Cash, card accepted. Youll see different tow companies using the space and frequent HPD.

Empire Towing & Roadside

Empire Towing & Roadside

(227 reviews)

I'm writing this as my service from Empire has just been done (even before the stated time)…read more. I called AAA for our vehicle being left on the roadside as it gave out on me while driving it. I had to leave it parked over night and decided I would have it towed back to our residence since our mechanic is closed til Tuesday. Denton called me as he located my vehicle (not by an address but only by landmark). I was home and ready to go down to meet him but he suggested since the vehicle is being towed back to our residence, he'll just tow it and meet me at home. Perfect. He came so quickly (roughly 10 minutes), unloaded the vehicle and wished us a nice day. Of course he's a local dude and we take care of our local people so he got a bottle of cold water and a treat from our bakery (special cinnamon treat made only during the holidays- our Mauna Kea bread). He even knows our bakery!! Everything was done so effortlessly and efficiently that I hope when we need service from AAA again, that Denton will be the one to help us. Denton, mahalo for your awesome service. I hope you come to pick up our vehicle when I need it towed to our mechanic on Tuesday.

Through the years, Kamuela, Kaena, Elijah, and the dispatch ladies at Empire Towing have been…read moreincredibly kind, helpful, and courteous. As a longtime customer with two old cars, they've come through during vehicle troubles like battery issues, towing, and gas woes which really eased my soul when I needed them most. So grateful for the entire Empire 'Ohana! Mahalo nui loa

Pinky Tows Roadside Service - roadsideassist - Updated May 2026

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