It takes along time to get your item. The prices are great. But, I have been waiting over a month…read morefor my item that comes from China. I asked them questions with no replies. I still haven't received it. But after I searched it I found it was on its way to me. (It's it the United States or so it says). Hopefully it will be here soon, at my house.

This store is STILL a Gainesville gem! I've been shopping with dear Lilly (owner) and sweet Nova…read morefor yearssss! Every visit is wonderful, they're both so personable and attentive, and the unique finds are phenomenal. Each visit is at least a 1.5 to 2- hour ordeal as I gab away and meticulously go through each rack (and most times double back). Madewell, J Crew, Urban Outfitters-- oh my! ...and in Gainesville, FL?! I stan. No matter when I visit, there's always something (basically everything) rare and wonderful in this store, and also I run across an amazing shoe or two. Weddings, events, and whatever-- I know I can always find some fabulous piece at Urban. The time and attention put into buying and restocking is clear and evident. The prices are great, and the sales are even better. I have run into some store hour issues post-Covid, but I am also and regrettably aware of a few health issues that make it so. I truly hope to always have this store to visit when I'm in the area. It's become a must-stop, and amazing treat that I look forward to when I'm in town. Thank you Lilly for your years of customer service, for heightening the style game, and for bringing apex brands to Gainesville in one shop. For me, you've truly made your mark!

I love this store. The staff was amazing....patient and helpful. The merchandise is super cute…read moreand the selection was amazing!!

Clothing is exceptional. Unfortunately, the staff I saw were not. I smiled as I entered the store…read morewith ~25mins to spare, but was ignored as three employees checked out one customer. They then proceeded to gossip about the interaction after she'd departed, loud enough for me to hear, which I'd have preferred to not hear. The first interaction was a woman tapping on her watch as she approached, not to say welcome, but to tell me they're closing soon. I was aware of their hours, but figured I could run in and find enough new pieces to cover my week-long business trip. This acrid interaction was enough for me to simply put the clothing back and leave. Immediately after exiting the shop, the open signs were pulled in...15mins early. TL:DR: Excellent selection of clothing, ranging from casual chic to nice flowey formal pieces. The staff are, ironically, not down to Earth and not very pleasant or attentive.

My daughter purchased 2 bathing suits for a hefty price. After using one of them 3 times (hand…read morewashing every time) the bottom broke. Even though it had been 2 months since the purchase (she is a student w/o a car finishing the current semester to graduate). When speaking to the store staff, who consulted with the manager, we were told they would not help her neither with a refund or replacement of the $88 dollar bottom. Their suggestion was to reach out to the manufacturer. ***Buyer beware, unless you are purchasing with the intention of your item being disposable after 30 days - try a more reasonable establishment.

Best customer service! They ship quickly and make it easy to shop (you can use the website or DM…read morethem on Instagram, or call the store). The return policy is very clearly printed on the receipt.

This place is a great find! Upscale retail Is how I would…read moredescribe the shopping experience. The sales clerks are quick to set up a room in the cozy dressing area for customers and will begin bringing things back for you to try on if you are interested. I have a hard time picking flattering styles out for myself and I quickly found that Sheila, my salesgirl, has a good eye and was able to put together numerous outfits for me that look and feel great on. The clothing is quite pricy but I think you get your money's worth. Drapes beautifully, feels good, looks elegant and sophisticated. I am still in love with these clothes 2 months later! Compliments galore and I will definitely make it a regular splurge now that I have found this delightful little niche boutique.

This is one of the newest additions to the Oaks Mall, and it is one of my favorites stores (White…read moreand Black always go perfectly together!!) they have casual to dressy clothes. The store's clothes are a little pricey, however they do have pretty good sales and it makes it easy to overdo it on the shopping. Definently go by here and take a look.

Urban thread is one of my favorite thrift stores it is a little pricier but quality is also better…read more The shop is also very nicely organized by color and type of clothing which I really appreciate because it makes it way easier to locate what you are looking for. They also have a good collection of accessories and other little trinkets if you are searching for that. The worker in there was very nice and helped me think of creative ideas to put the final touches on my Halloween costume.

Loved going here and great finds!!! So organized and great staff!!…read moreI cannot wait to go back!!

Lots of merchandise available to browse and the quality is good. Staff is helpful and friendly.read more

Great selection that is always changing. The staff is courteous and helpful without being pushy…read more They truly care about "you" and not just making the sale.

From the owner: A fun, trendy, and comfortable women's clothing store in Gainesville, FL!read more

For Gainesville and it's limited clothing selection it's refreshing to find a new store with cute…read moreand over 18 type of clothing and heels! Great customer service, especially Bambi, she helped me pick out the cutest birthday heels. Recommend if your looking for a going out outfit.

From the owner: Founded in 1937, Windsor is the leading special occasion fashion brand providing glamorous,…read moreon-trend styles for all the occasions in a woman's life. Women come to Windsor to find that perfect look for all of life's important moments from a formal dress for their first dance to a graduation dress, to that perfect wedding guest dress. Visit Windsor near you in Gainesville to find the latest trends in women's clothing, from bustiers to cargo pants, to elevated cocktail dresses and formal dresses for everything from date night to New Year's Eve outfits. Shop Windsor at The Oaks Mall.

I used to love shopping at Platos closet honestly used to be some of the best workers who used to…read moreactually pick clothes that people want to wear, now I feel like they pick what they want to wear. I brought in some shoes today that I feel like people in Gainesville would actually wear. I was walking around the store and over heard someone say I wish they had more of a running shoes selection well I had a pair in my basket and guess what wasn't picked the running shoes. Also the way they are pricing clothes now is insane they gave me 8 dollars for a brand new pair of sandals and high top converses and I bet they will sale the converses for 30 dollars, it's not worth taking up there anymore I'd rather go to Sandys anymore.

I was confused as the room was hostile as I was waiting to leave. The "manager on duty" was already…read moreraising her voice and ordering the other "less senior" employees, talking down, and demeaning. One kind employee with short hair constantly workong politely keep apologizing as she was like, she treats us like that too. I thought the worker would unlock the door and relock it after i left. There was a key in the door, to keep more customers from coming in. afterwards after the rude "manager on shift" told me "excuse me old slow lady, we are closed and waiting on you!" I just spent quite a large sum of money and the experience was embarrassing unnecessarily and was clearly bc she was in a "a mood" it wasnt just me as other employees kept apologizing as well. Im a frequent customer and that was the rudest, pushy, superficial, fake nice and unnecessary insults for a regular customer. Then I standed outside to contact corporate and owners of the gainesville location. 20 year old young less than kind ladies need to attend manner and class school. Seriously disappointed. The tone was aggravated in her voice. I mis understood bc of a traumatic brain injury and I had surgery in my neck 30 mins before. She needs more intervention and coaching ​for appropriate social and so to speak bed sign manager. She picked at her under employees. She seems like a bossy hard to swallow "manager" that let it go to her head. Then she laughed as I was apologizing for my misunderstanding for waiting the door to be open as I didnt feel right walking up and opening a door that may have an alarm on it. Some people are kind, accommodating, and try to be nice. That manager is a bully from watching her speak to her own workers​. She tells employees rudely to do xyx instead of asking. I as an owner and former business owner am just appalled. If you heard and watched the video she would be let go. She goes "brain injury, RIGHT?" I Said may God and the universe bless you and may you have a better day and hopefully serious social training. She likes to tell people things vs asking. She shows she bosses around people not asking them kindly or even neutral-she grumpy annoyed voice TELLS them what she is ordering to do. I felt so embarrassed for the other employee. And the other customers. She was behind and spacy. ​its a terrible feeling and look and I plan to put this on gville word of mouth as this treatment to employees and customers is far from kind, appropriate, and good feeling. Retrain her. She needs coached. Also some jobs are just not a good fit for some people. She was frantic angry and all the employees and customers were uncomfortable. They say you remember the way people make you feel. She got a -10/10. -frequent customer since business was opened. I may put this on gainesville word of mouth as it was such a terrible experience, so abnormal, and SO not gainesville. I watched 3 customers leave from discomfort. Its your profits, going down from lack of respect of regular high purchasing customers and all customers. She doesn't like her job. Its all on her face and in her voice. Its just sad. I thought platos in gainesville improved. BOY WAS I WRONG. I may have aspergers autism, but socially even I know I wouldn't want that human on site. Incapable of making your experience nice and seemingly uncapable about not talking poorly about the higher ups, the franchise, and the owners. Just disappointed. Very. Going to put on social media as I know im not the only one she treated that night like that including employees and customers. If she is a manager on duty she needs to come back down to reality and find compassion, class, maturity, and what we customers want is kind words. Not insults and belittling too much info too loud and again so embarrassing for the owners. Its nice to be important however its more important to be kind. ​

Malgorzata's opened in fall 2011. I discovered this gem just yesterday. If you love art, pottery,…read morehandmade woven clothing, and other artisan gifts, this shop is a must. Toss in extremely friendly & helpful (but not pushy) service by Malgorzata, her husband Jim, & a staffer, and you cannot go wrong here! Malgorzata describes her establishment as "an eclectic gallary and boutique with handmade clothing, accessories and much more." Within its walls can be found artisan gifts of handmade jewelry; unique mobiles & clocks; purses, clothing, scarves and hats; musical wall art; pottery; baskets; and beautiful woven clothing made by Malgorzeta herself. The loom is on the premises so you can see what she's creating. (Malgorzeta has 20 years of weaving experience.) Art pieces on site rotate out so new artists are featured; over 200 artists are represented. If there's something you want, but can't find in the shop, just ask; she's happy to order it for you if she's able. (I am currently awaiting a stylish handbag in a color she didn't carry.) Prices are reasonable for the quality; the vast array of different styles of art are appreciated; & this well lit, spotless captivating gem is so deserving of not only a visit, but many return trips! ....................... Update: If 6 stars were a possibility, I would gladly oblige. I returned to purchase my purse, but decided I liked another color better than the one that had been specially ordered for me. The owner & her assistant were extremely friendly & helpful. Even the customer they were assisting was very outgoing! If you love art & supporting artists; an array of eclectic items; & fair prices, this place is a must. I could live inside this store...& quite happily:) And it's so accessible; it's in Thornebrook on the east side...to the left of Bageland. It's just feet from plenty of parking.