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On 12/20/19 I was walking past Pink-e Lucy's Gown Designs, I saw the gown hanging on a mannequin in the display window. I went in to ask about the dress as I was looking for a mother of the bride dress. Lucy immidiately advised me that she was the owner of the shop and the designer of the dress. I tried the dress on, I loved it but it was a little too big. Lucy told me that she was having a trunk sale of her designs, she said that the original price of the dress was $389 but on that day only, the dress would cost me $194.50 and she would alter it at a discounted price of $135. I tried on the dress and I loved it, she refused to allow me to take a picture because in her words "it was a one of a kind dress and that's how designs are stolen. " Her statement did not make a lot of sense but I bought the dress. In early Feb.2020 we were at a dress makers in Porterville, my sister was looking in the current issue of the May Queens catalog and there was my "one of a kind dress" in four differant colors with a retail price of $190. On Feb. 22, 2020, I and some of the other bridal party went to the LA garment district. We visited a bridal shop, as soon as I walked in there was a rack full of "my dress" in differant colors for under $190. The dresses had the designer tags on the inside of the dress, please note that the tag has been cut out of my dress. On Feb 25, 2020, I went back to Lucy's shop, I reminded her that I was the lady that had bought her design and showed her my receipt reminding her that she had agreed to alter my dress for the amount on the receipt. She said that of course she remembered her design. I shared the above stated info with her and advised her that the dress was not her design and not one of a kind. She proceeded to tell me that she had sold the design and that's why others were now selling the dress. I responded that clearly this was not her design and for her to just admit that she had lied. She became very flustered and responded that if it were her design she would have written that info on the receipt. She would not admit that it was not her design but kept repeating that if were it would have been stated on the receipt. End of story, the dress maker in porterville is altering my dress for under $50. He found that the dress I bought had one sleeve shorter then the other and there had been an additional piece sewn at the bottom of the dress, because of the type of material of the dress this could not be seen until he started working on it. When I confronted Lucy about this she showed me another dress just like my "one of a kind" dress with imperfections on it to show that it was not she who had altered it. Well what this now tells me is that Lucy is buying seconds/irregulars, inflating the prices then putting them on a half price sale for the actual retail price of a well made dress. Good luck to anyone who continues to do business with this lady after reading this as she is a liar and a scammer. Please see attachments.
What a great place to get a formal dress! The young lady who helped us was knowledgeable and very helpful. The store has an amazing collection to choose from, in store alternations, and a comfortable environment.
Gown is fabulous! I pulled up couple of designs thru the internet and matched things together, we all hoped for the best for the outcome to look glam and dramatic. And yes Lucy and her helpers did a job well done. Most of the guests did say that the gown was very beautiful and it did matched my personality. Thank you so much for my dream gown
Very HORRIBLE PLACE... don't recommend.. They did "alternations" to make the back bigger.. it was never done.. I was tired of trying to talk them respectful.. I'm so upset.. I payed extra $25 FOR NOTHING.. so be careful when you sign because they'll tell you it a receipt when it's really you signing a contract.. I'm really upset and I'm going to show you how I received the dress.. the moment you get there you feel pressured.. I thought the girl had a bad attitude because ANOTHER customer was screaming at them.. but in reality her attitude over all is bad.. just don't go there unless you wanna get a headache..
I had an amazing experience with this dress shop. I was freaking out because my dress that I ordered from a different store wouldn't come in until after my prom. Luckily I was able to go to Pink E Boutique and find this gorgeous dress. One of the seamstress, Lucy, so helpful in finding a dress for me that matches my skin tone and not too far from my budget. The dress was amazing quality and fit me perfectly. The alterations were spot on and I can whole heartedly say that this dress looked absolutely stunning on me. I can't stop looking at these pictures. THANK YOU SOOO MUCH!!!!
If I could give this place NO stars I wish I could. The customer service & quality of this place is awful. The person we dealt with was "Lucy" she was rude condescending and not helpful at ALL. At time she didn't even answer my text messages & yes I have screenshots! My dress was not properly made for months. EVEN after being paid for completely. I was not fitting into my dress but had roughly 5 months to do so, so I was not worried yet she wouldn't let me try on my dress that *I* paid for saying I'd "rip" it????.I returned 2 months later & it sipped up BUT the bottom was not done (she assured me the bottom was done MONTHS AGO). I came for my veil 3 days later because they said it would done, once I came "Lucy" looked at me and said she didn't have anything for me? She said no one communicated with her even though she was on the phone with the girl that was helping me & I heard her! She said due to covid my veil was being held at a "dock" since she ordered it from "China"!? She never told me she would be. Lastly, I came to pick up my veil 5/15/20 a weekend away from my wedding. When I looked at my veil I was speechless. It was NOT DONE, she tried making herself feel better by saying "well due to covid you probably won't have your wedding this weekend right?" That is NO reason to NOT have it done ESPECIALLY when everything is paid. It is ridiculous this place is still running with the management & quality they produce. If anyone gets anything out of this review I hope it is that they NEVER shop from here. Extremely disappointed!! I attached the contract SHE did not abide by. & the photos of the disgusting veil she gave me. Yes I told her it wasn't mine & she argued back. YES She WILL argue & will not let you speak when your trying to work stuff out. She will role her eyes & cut you off mid sentence. Again, extremely disappointed with her service & attitude.
8 months ago
We happened to come across Pink-E boutique, by chance. I was looking for my high school formal dress! From the second I walked through the door I was met with great customer service and attention to detail. Lucy suggested dresses based on my style preference and body type. After I chose a dress, it was ordered and in the shop in a timely manner. Alterations were done and it all came out perfectly. She even made a tie for my date that matched my dress. Great communication and customer service! read more
9 months ago
2 years ago
Business owner information
Lucero E.
Hello Alejandro first of all we apologize for any inconvenience. This…
2 years ago
4 years ago
7 years ago
On 12/20/19 I was walking past Pink-e Lucy's Gown Designs, I saw the gown hanging on a mannequin in the display window. I went in to ask about the dress as I was looking for a mother of the bride dress. Lucy immidiately advised me that she was the owner of the shop and the designer of the dress. I tried the dress on, I loved it but it was a little too big. Lucy told me that she was having a trunk sale of her designs, she said that the original price of the dress was $389 but on that day only, the dress would cost me $194.50 and she would alter it at a discounted price of $135. I tried on the dress and I loved it, she refused to allow me to take a picture because in her words "it was a one of a kind dress and that's how designs are stolen. " Her statement did not make a lot of sense but I bought the dress. In early Feb.2020 we were at a dress makers in Porterville, my sister was looking in the current issue of the May Queens catalog and there was my "one of a kind dress" in four differant colors with a retail price of $190. On Feb. 22, 2020, I and some of the other bridal party went to the LA garment district. We visited a bridal shop, as soon as I walked in there was a rack full of "my dress" in differant colors for under $190. The dresses had the designer tags on the inside of the dress, please note that the tag has been cut out of my dress. On Feb 25, 2020, I went back to Lucy's shop, I reminded her that I was the lady that had bought her design and showed her my receipt reminding her that she had agreed to alter my dress for the amount on the receipt. She said that of course she remembered her design. I shared the above stated info with her and advised her that the dress was not her design and not one of a kind. She proceeded to tell me that she had sold the design and that's why others were now selling the dress. I responded that clearly this was not her design and for her to just admit that she had lied. She became very flustered and responded that if it were her design she would have written that info on the receipt. She would not admit that it was not her design but kept repeating that if were it would have been stated on the receipt. End of story, the dress maker in porterville is altering my dress for under $50. He found that the dress I bought had one sleeve shorter then the other and there had been an additional piece sewn at the bottom of the dress, because of the type of material of the dress this could not be seen until he started working on it. When I confronted Lucy about this she showed me another dress just like my "one of a kind" dress with imperfections on it to show that it was not she who had altered it. Well what this now tells me is that Lucy is buying seconds/irregulars, inflating the prices then putting them on a half price sale for the actual retail price of a well made dress. Good luck to anyone who continues to do business with this lady after reading this as she is a liar and a scammer. Please see attachments. read more
4 years ago
What a great place to get a formal dress! The young lady who helped us was knowledgeable and very helpful. The store has an amazing collection to choose from, in store alternations, and a comfortable environment. read more
2 years ago
7 years ago
Gown is fabulous! I pulled up couple of designs thru the internet and matched things together, we all hoped for the best for the outcome to look glam and dramatic. And yes Lucy and her helpers did a job well done. Most of the guests did say that the gown was very beautiful and it did matched my personality. Thank you so much for my dream gown read more
5 years ago
Very HORRIBLE PLACE... don't recommend.. They did "alternations" to make the back bigger.. it was never done.. I was tired of trying to talk them respectful.. I'm so upset.. I payed extra $25 FOR NOTHING.. so be careful when you sign because they'll tell you it a receipt when it's really you signing a contract.. I'm really upset and I'm going to show you how I received the dress.. the moment you get there you feel pressured.. I thought the girl had a bad attitude because ANOTHER customer was screaming at them.. but in reality her attitude over all is bad.. just don't go there unless you wanna get a headache.. read more
5 years ago
I had an amazing experience with this dress shop. I was freaking out because my dress that I ordered from a different store wouldn't come in until after my prom. Luckily I was able to go to Pink E Boutique and find this gorgeous dress. One of the seamstress, Lucy, so helpful in finding a dress for me that matches my skin tone and not too far from my budget. The dress was amazing quality and fit me perfectly. The alterations were spot on and I can whole heartedly say that this dress looked absolutely stunning on me. I can't stop looking at these pictures. THANK YOU SOOO MUCH!!!! read more
6 years ago
If I could give this place NO stars I wish I could. The customer service & quality of this place is awful. The person we dealt with was "Lucy" she was rude condescending and not helpful at ALL. At time she didn't even answer my text messages & yes I have screenshots! My dress was not properly made for months. EVEN after being paid for completely. I was not fitting into my dress but had roughly 5 months to do so, so I was not worried yet she wouldn't let me try on my dress that *I* paid for saying I'd "rip" it????.I returned 2 months later & it sipped up BUT the bottom was not done (she assured me the bottom was done MONTHS AGO). I came for my veil 3 days later because they said it would done, once I came "Lucy" looked at me and said she didn't have anything for me? She said no one communicated with her even though she was on the phone with the girl that was helping me & I heard her! She said due to covid my veil was being held at a "dock" since she ordered it from "China"!? She never told me she would be. Lastly, I came to pick up my veil 5/15/20 a weekend away from my wedding. When I looked at my veil I was speechless. It was NOT DONE, she tried making herself feel better by saying "well due to covid you probably won't have your wedding this weekend right?" That is NO reason to NOT have it done ESPECIALLY when everything is paid. It is ridiculous this place is still running with the management & quality they produce. If anyone gets anything out of this review I hope it is that they NEVER shop from here. Extremely disappointed!! I attached the contract SHE did not abide by. & the photos of the disgusting veil she gave me. Yes I told her it wasn't mine & she argued back. YES She WILL argue & will not let you speak when your trying to work stuff out. She will role her eyes & cut you off mid sentence. Again, extremely disappointed with her service & attitude. read more
4 years ago
I have come here for my last two prom dresses and have been more than impressed each time with each dress, amazing customer service, fast an on time, and quality work. Lucy never fails to bring each dress to life and I would highly recommend this boutique!! read more
4 years ago
We had an excellent experience shopping for my daughters prom dress. They were so helpful and patient helping her choose the perfect dress. We did not feel rushed or pressured to make a decision. Alterations were done on time. read more
4 years ago
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8 years ago
Everyone was very nice and helpful. My daughter absolutely loved her formal dress, it was beautiful! We will be back! read more
8 years ago
I ordered a doll here back in march needed it by May still have yet to get it and the lady who sold me the dress was rude basically because I'm not a stick she pushed me to get a huge ass dress that she has to alter to make smaller now this place is a rip off worse spent 270 dollars ever I have yet to get my stuff and there are no refunds which is so dumb to top it off I have not received my items and at first she wrote on my receipt that I only paid 90 when I paid the full price of the dress and 80 for alterations on a dress that they pushed me to because they basically said there were no dresses that would fit me other than getting that big on and she doesn't allow pictures but I took one and the creaking dress is missing a lot of stone do not go here she is a big rip off read more
8 years ago
4 years ago
8 years ago
I bought my quince dress from this boutique. Before, I tried a *sample dress* and fell in love with the dress. A month later my mom and I came back to the boutique to order the dress I tried on. I tried on s sample dress, which means the designer will *remake that exact dress and customize it for my fitting and liking*. So we told the designer what I wanted my dress to look so it can match with me theme. We picked and wrote down what rhinestones, fabrics design and color they were gonna use; they even showed us that they have it. So, we *placed a pick up date, two weeks before my quince.* That gives the lady 5 months to take all my measurements, make meetings with us and to make my dress. Two months went by and the lady hasn't contacted with us at all. My mother visited the boutique around 3 times a week asking, "have you started on the dress yet?" "how's the progress? you haven't contacted us...when do you want to measure my daughter??" And what the designer said was "oh it's fine, we have plenty of time. Don't worry about it." Another month passed and now we have two more months before my quince. My mom and I were so worried, and again my mom called and visited to see if she has ever started on my dress.....and she said the same thing. Another month passed and we now have one more month before my quince. This was the final straw, my mother and I went to the boutique, confronted the lady, showing all of our paper work. Telling her that she has never contacted us or gave us an update on the dress nor bothered to call to schedule a meeting. And then the told us that she got the dates wrong and thought my quince was next year. So we then took my measurements and scheduled a meeting next week. A week went by and she has *already made the top of my quince dress.* I tried it on, it didn't fit. Let me tell you that I gained weight and grew from the last few months(cause I do sports). The top looked like a xxs cropped top. It was soooo tight, revealing and extremely uncomfortable. My mother was upset, and wanted her to remeasure me so she can remake the top of my dress. A few weeks past and she has made the bottom of my dress and had the top attached to it. I saw it and it didn't look like the dress we planned out months ago. The rhinestones were different and she used different fabric for one of the layers of my dress. When I tried it the top was still small and the bottom skirt was extremely long, I was tripping. The lady was no help whatsoever, she kept saying "oh it's so pretty" "I think you look great" "oh no it's fine" but that didn't cut it out for my mother and I. We later than called in my Madrina to see the dress and she was upset as well. So we asked if she could make adjustments and she said she will. I now have 3 weeks till my quince and my dress was still not done, we visited one last time and one of her employees was redoing half my rhinestones and making sure that I'll fell comfortable. We paid, and my dress turn out to be $500-$800. On the day of my quince I felt comfortable in my dress, but I was tripping. I was tripping so much I ripped it and dirtied it. One of my straps broke off and my rhinestones and flower designs broke off. She went cheap on my dress and used the *top of the sample dress for my dress and tried to adjust it to my size. Even thought she said in the beginning that she will remake that exact dress head to toe from the beginning. I'll 10/10 do not recommend this boutique and I advise to buy your quince dress from a boutique such as Moda2000. A boutique that has excellent and trust worthy dresses. read more
5 years ago
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7 years ago
I had the most horrible experience with Lucy. My quince was the last week of July and I went with her at the beginning of April so I had 3 months for my dress, when I tried on the dress she told me I would have to get it customized because I am big breasted and all the quinceñera dresses run smaller so I was like ok. She got the measurements and told us that she would call us after prom which was May 11 because she would be very busy so we said okay. It was almost June when my mom had to call her because we never got a call from her like she said and she told us to go into the boutique which we did. She got my measurements once again and started doing the corset (the top part of the dress). She told us to go in a few weeks later to get fitted so we did and it fit me big so she said that I "had lost weight" which I knew was a lie because I had not gained nor lost any weight so she made adjustments to it which we went in a week later to get it fitted again and at that point it fit me too small so she once again said I "gained weight" which was a lie so she asked it I was on my period which I was but was almost off and she said that I was bloated so she told us to go in again. So at this point I had brought my damas a few weeks ago to get fitted because they were going to get there dress there as well which I regretted so bad because she got sizes that did not fit them. She had to make adjustments to them which she charged for and she just kept making adjustment to which kept adding to the price. We were 2 weeks from the quinceñera and she still didn't have my dress done or my damas dresses done either. She told us that we had came in late to get my dress which we went in at a good time as she had said at the beginning. My aunts and grandma also went in to get there dress from there a long time after us and said that we came in after them. Also one thing she has is that she makes assumptions for example my aunt said she was going to the gym so Lucy thought that she would loose weight by the following fitting which my aunt DID NOT and she ordered her a size smaller than she was and charged her to make it bigger. Now we are at a point where it's a week from the quinceñera day and the dress is still not done so we went in for another fitting to get the top checked out and it still was not fitting so me and my mom where stressed out also because the damas dresses where also not done. The Tuesday before the quince we went to get the last fitting because the whole dress was done FINALLY and the dress was long at the bottom but she said it wouldn't drag but that it would touch the ground a little bit like I wanted so when we were done we agreed to pick up the dress on Thursday and the damas had there dresses already. When we went to pick up the dress on Thursday we where getting the crinolina which is the rings that go underneath the dress to lift it up and she was going to give us one that was all ugly and torn up but I had not tried that one on the day we went to the last fitting and she said that the one she was going to rent us was already rented out to someone else so she brought out a brand new one and said that any little rip she was going to charge us 200 dollars to replace it which is not what we had agreed on the last fitting. The day of my quince I kept tripping on the dress and it ruined my waltz because I had to hold the whole bottom of the dress as well as dance and it just didn't work. We did try to do many things to keep the dress up which didn't work. When we returned the crinolina in my mom told her that I was tripping all over the dress that night and she had the dignity to say that we should have went in to the boutique the day of the quince to get it altered which I ask myself At what time was I supposed to go in ? She should know that the day of a big event no one has the time to be doing that and that everything is so hectic. She also likes to talk shit about her customers for example during one of the fittings she told us that some of her costumers where going to have a quinceñera in August and that the damas were going to wear black dresses and that they were stupid for doing so. This is regarding to me because I was going to wear customized vans to my quince and she told my aunts during one of there fittings that she has never heard of anyone who had worn tennis shoes to a quinceñera and that it was going to look bad. All in all I don't recommend this boutique because of the service provided. read more
7 years ago
8 years ago
8 years ago
More info about Pink - E Boutique
218 W Main St
Visalia, CA 93291
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(559) 667-5743
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https://pinkeformaldresses.com
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