Best prices and best service. All business and they know their stuff. If they have it, I'll buy it…read morethere.

Helpful staff and good prices,pretty much everything you might need. A great alternative to bigger…read morestores with less personal service

Venus, Henrique and Dominique were helpful, friendly, personable, professional and an actual person…read moreanswers Jackson Hardware's phone! That's customer service and makes such a difference!! As we drove by this morning we were reminded that Jackson's is a local business, owned by employees and not beholden to a huge corporation. When we buy there we are supporting our community!! And the price was cheaper than Home Depot! This afternoon we drove home with our new toilet and were literally in and out of the store in 10 minutes! I am grateful. Alison and Richard

We like to give business to local merchants. We wanted to purchase a replacement faucet set for our…read morebathroom. We found a set we liked and asked for help. We had 2 questions , how much was it and did it come in other finishes. The "faucet guy" brought us over to the customer service counter and stated to look up the item we were interested in buying. He had just started his query when another employee walked up and "faucet guy" stopped working on our question and got into a long discussion about what he wanted. The 2nd guy left and the "faucet guy went back to his computer to answer our question. Two minutes later another employee asked him for help on her computer. "Faucet guy" stopped helping us and went over to help his coworker. After several minutes he returned to us but was again interrupted by his coworker for hep with another customer. Once again he stopped helping us and went to her assistance. Now 15 minutes had passed and we still had no answer to our questions. We finally decided to heck with it and left. "Faucet guy" was still busy helping his associate with her customer. We went home found what we wanted on line at Amazon, got it cheaper and had it show up in 24 hours. If Jackson wants to keep in business they need to teach staff to handle one customer at a time. We will never go back.

Amazing people and most friendliest in the county. Just wanted to thank you all for helping me…read morethrough years. BEST of Marin county.

I am trying so hard to shop local, but this Ace is testing my patience. I went in the other day,…read moreand it was a bit of a clown show. Most of the employees only semi-understood their jobs (cash register, key-making, etc). Additionally, there was no one on duty "running the place". It was all very haphazard. When I got home, my new keys didn't work, so I went back today. It was the same scenario- a clown show. Hardly anyone working in the store around 10:15 am. I poked my head down every aisle, and only found one employee who was deep in conversation on her cell phone. I did find an employee that looked like he was just arriving to work, and he said he could help me with my keys. He then forgot to give me the original key back, and the new ones don't work...again. Simultaneously, another man became very frustrated with the cashier because the price wasn't ringing up correctly, and the cashier couldn't understand what the problem was. Meanwhile, I began to wonder, is there a manager at this place? I did notice a man in a button down Ace shirt sitting in the back room. I presume he was an owner or manager, but whatever his position, it was a shame he wasn't on the floor helping the employees better understand their jobs.

My husband and I have been shopping here for years. It is a decent size store and the layout makes…read moreit easy to find what you need. We have purchased wood, pavers, a shower door, and plants just to name a few. There is also a nice garden center with quality plants. We recently purchased a rose tree and plan to buy more fruit trees soon. The staff has always been nice and helpful. The store is inside a shopping center with sufficient parking.

Seems like less a hardware store than a "lifestyle" and garden plant store. I was looking for a…read morebushel basket (anyone?? Come on, folks, this IS still orchard country ¿no?) - found some newfangled plastic/polyester garden stuff but I don't want to add to plastic particles in ocean/soil/my own blood. So, disappointed overall.

This store is AWESOME. Props to Jamie…read more He serviced my old generator, got it all cleaned up, and didn't try to upsell me on some crap I don't need. That trust caused me to return a second time and to purchase a new chainsaw to keep me safe in the new age of these rioting blue cities (calm down, I'm joking... half joking...). Instead of just selling the chainsaw, he took the time to go through the features, details, and answered a lot of questions. What made my day was the Grand Finale I did not expect. When we were all done and I was about to leave, he shook my hand. BOOM That action right there beat the shit out of any other competitor in the area. Bucks is the place.

Their business sign says "Saw Service", and they happen to be the only one in the Northbay. Brought…read morein a model and was told they only service the models they sell, which are Stihl and Echo. When I asked where I might find a shop that could help me, got a go away look by prima Donna behind the counter. They should change their sign to reflect their services and not waste people's time.

I was looking for water while waiting to pick up an Uber delivery but they only had multipacks or…read moreSmart water so I asked if there was anything cheaper and the employee gave me a new bottle from her own multipack! So nice!! Not even mad about the long wait, it was like 10 bags of soil so I understand!

** 1/5 -- If I Could Give Negative Five Stars, I Would!**…read more I had an absolutely appalling customer service experience at the Home Depot in San Rafael on October 23, 2026. I approached an older male employee to ask whether he could cut a length of chain for me, since the chain was sold by the foot. He appeared visibly annoyed by my request but eventually agreed. When I politely asked for his recommendation on which chain would be appropriate for securing my gate, instead of offering any useful advice, he responded sarcastically: **"Why do you need a chain to lock your gate? Is someone going to rob your property? Is that what you think?"** I explained that my concern was safety and security. He then dismissively told me he didn't know what I needed and couldn't provide a recommendation. As if that wasn't inappropriate enough, he suddenly asked what I did for work, a completely irrelevant and intrusive question. When I told him I was a software engineer, he responded: **"Use your brain. You can decide yourself which chain lock you need."** I was absolutely stunned. The sheer arrogance of an employee who apparently believes that asking for product advice reflects a lack of intelligence is astonishing. If he considers himself too knowledgeable to answer a customer's basic question, perhaps he should reconsider working in a customer-facing position. Throughout this entire interaction, I remained calm, polite, and even smiled despite his increasingly sarcastic and condescending remarks. I never raised my voice, argued, or treated him disrespectfully. I was simply asking for assistance in selecting a chain to secure my gate. Since when is it acceptable for a Home Depot employee to insult a customer for asking for product advice? Customers visit home improvement stores precisely because they may need guidance selecting unfamiliar hardware and materials. **Being a software engineer doesn't mean I should automatically know which chain is suitable for securing a gate. That's why I asked someone working in the hardware department!** As an Asian woman, I found his hostile, condescending, and insulting treatment particularly disturbing. His behavior made me feel that I was being singled out and treated with disrespect because of MY RACE AND GENDER. I perceived his attitude as RACISTand DISCRIMINATORY. No customer should have to question whether they are being subjected to racial prejudice simply for asking an employee for assistance. I have shopped at home improvement stores for years, and I cannot recall ever being treated with such arrogance and contempt simply for asking for assistance. Home Depot management: Is this really the standard of customer service you expect your employees to provide? Customers should never be mocked, interrogated, or insulted for asking questions about products sold in your own store. **HOME DEPOT MANAGEMENT SHOULD TAKE THIS CONCERN SERIOUSLY AND INVESTIGATE THE INCIDENT and address why an employee believes it is acceptable to mock, interrogate, and insult a customer seeking basic product advice.** I strongly urge management to investigate this incident and address this employee's unacceptable behavior. If I could give this experience negative five stars, I would. One star is already far too generous.

This is why you shop local. My key fob came apart and the screw I was given by someone else to hold…read moreit together was the wrong size. So it came apart again. I stopped by ACE Hardware right before closing time and the two gentlemen working there helped me to find the miniature screw I needed to repair the key fob. When I tried to pay for the screw and the screwdriver I'd taken off the wall to screw it in, the cashier said "put the screwdriver back." So my total came to $0.47. I felt bad I didn't have any cash so I handed him my debit card. He paused and grabbed the change cup and paid for my screw out of it. So not only did I get individual, expert, efficient help but I left without paying anything. That is how you get return customers. That is how you get someone who has only been to your store a couple times to recommend it to anyone and everyone needing parts, help, whatever. I'm impressed. And I plan to bring cash next time! Thank you ACE Hardware.

This long-time classic hardware store is perfect for both hardware and household items…read more Service is knowledgeable and spot-on excellent every time we've come here--they really know their store and the price-to-value is very good! They also have something our little ones LOVE...Rex the Wonder Bear!!! Rex is also a great way for kids to use their manners. By asking politely if they can pet Rex, they can feel his thick fur and imagine what it's like to be a polar bear. After that, if they ask politely, they can have a lollipop from the service counter staff. Never thought I'd say a hardware store was fun for kids, but Ace Hardware really is! Decent block parking available.

I rarely go to the hardware store, but I needed some nuts and bolts because, in a nutshell, Ikea…read morefailed me. I tried and retried to work with the too-short bolts, but rathe than to force-fit something together using a hammer, I decided to just go buy longer bolts. Will was so helpful and knowledgeable. He assisted non-handy me and he helped me figure out the exact right sizes to buy. He offered solutions to the Ikea assembly problem while explaining why the short bolts didn't work (I'd brought one bolt and it turns out the bolts were made for wood and my Ikea cart is all metal). I am so happy with the great, no-wait service on a mid-day Saturday. I didn't even have to wait in line to pay! I encountered NO grumpy people. I love how close this hardware store is to where I live (since Home Depot is a relative trek and they can get pretty crowded). It's all good at Fairfax Lumber, at least it was today.

We've always had wonderful customer service at Fairfax Lumber, which is why today's experience was…read moreso disappointing. My husband was picking up tools for a project and had been waiting in line for quite a while because a customer ahead of him was handling a return. We understood--these things happen. When another register finally opened, I moved over with him before another line formed. At that point, an older employee sharply told us, in front of everyone, "You two can just wait in line like everyone else!" My husband explained, "We were waiting." Another employee nearby immediately confirmed, "That's right, he was in line." Instead of simply acknowledging the misunderstanding, she responded, "Well, next time wait until you're called!"--loudly enough for everyone behind us to hear. Fortunately, another employee stepped in and helped us and was both kind and efficient. What makes the encounter particularly disappointing is that my husband is elderly and has difficulty standing for long periods. My moving quickly to the newly opened register was largely out of concern for him, not an attempt to jump ahead of anyone. We had also intended to ask Fairfax Lumber for an estimate on gravel for our parking area. After this experience, we'll probably take that part of our business elsewhere. It's unfortunate, because we've always thought highly of Fairfax Lumber. One unnecessarily rude encounter left a very bad taste in our mouths.

Our recent experience at the Jim Corbet's Ace Hardware in Larkspur was so exceptional that I had to…read morewrite a review. What began as a stressful situation -- a crucial screw falling out of my crutches, leaving me in a vulnerable and frustrating position -- quickly became a masterclass in what exemplary customer service looks like, thanks to Ace Hardware's staff member Ricardo. From the moment I walked in, Ricardo was kind, attentive, and completely unrushed. He took my situation seriously, listened carefully, and got straight to work finding a solution. He was patient and focused, methodically working through options until he found exactly the right fit. His resourcefulness was genuinely impressive -- this wasn't a simple fix, and yet he approached it as a seasoned problem-solver who takes real pride in his work. Most importantly, he succeeded. I walked out of that store on my crutches, fully functional and completely relieved, all because Ricardo refused to give up on what might have seemed like a small problem to some, but was a very big deal to me. This is the kind of employee who defines a store's reputation. Ricardo exemplifies everything you'd hope to find at a neighborhood hardware store -- expertise, warmth, and genuine care for the people he serves. My family and I will be coming to Jim Corbet's Ace Hardware exclusively from now on, and their stellar staff like Ricardo is the reason why.

I hate writing bad reviews. Really, I do. I know this is someone's job, their life and maybe they…read morehad a bad day. But dang it guys work with me! First they refused to return an item partner bought the day before. Had to hunt up the receipt. Alright, I can understand. Then came the Great Hex Nut Saga. I have a dresser. An antique one. The hardware needs these little hex nuts and the originals are like cast brass and are missing or shot. So off to the store partner goes with the ONE nut that worked. Came back with wrong size nuts, except for ONE that was correct size. (Stop laughing! It wasn't funny!) Mildly irritated. Partner went back, they were closed. Went back following day. I sent original nut and the ONE right sized new nut with partner. Somehow came back with THE SAME WRONG SIZE NUTS. I SAID DON'T LAUGH!! Apparently the staff wouldn't help partner, just pointed to the same spot and let them go. Take this how you want, but I mean, is it really that hard to help someone find the right size hex nuts? And they were like $4 something. I don't know if that's the going rate for very small hex nuts in general. Plus they don't give you popcorn like another hardware store I could name.