Used them to install my impact windows and they are amazing!!!! They answered all my questions…read more... and I had a lot of them. When the installation occured they were extremely careful to not make a mess. I had a newborn and we were able to sleep there everynight without fear that there was too much dust in the air. I have always heard getting windows installed is very messy and they proved this wrong. Totally recommend them!!! I can't wait to use them to change my doors

With so many Impact window installation companies in Miami I definitely recommend all steer clear…read morefrom Astor Windows! The reason I originally chose them back in June of 2016 was they used PGT, a recognizable impact window company and you can customize each window with its software (Stainless steel option, Low e or not, grids, upgrade to 7/16 glass etc). I did extensive research and decided to go with them. Cons: See below, Contact at Astor unreachable once contract executed for various months, order 4 weeks delayed during hurricane season, require 90% payment (no financing) before one window installed, Contract states not responsible for damages and there were damages, final installation of windows is very dirty and poor. No communication on which days they come out, No assistance with PGT specific warranty issues giving me the tech phone # and its my responsibility. Naomi was my contact there giving the quote, going through contract etc. She was very nice in the beginning and responsive...that is until you get the project going and give them basically 90% of payment BEFORE ONE WINDOW IS INSTALLED!. Yes, it is something like 50% at execution of contract, 40% when the windows arrive and 10% when the work is done. No financing options, card or cash only (where many other companies do have finance options) After already having a customer in the bag with a large sum of money (impact windows are expensive!) Naomi became non existent in various months. It started in July where I've emailed, texted her personal phone, left multiple messages with the office no word for over 3 weeks on the status of my window order. Come to find out she avoided because the window order was delayed and easily out of the contract window. Never reached Naomi for literally the whole month of July but spoke with a manager Carlos who did apologize and admit the window order is delayed...by 4 weeks in the middle of hurricane season! Windows finally become installed in mid September. There was no communication on what days they come and not come. Luckily my wife works from home so wasn't a problem- but was a problem when they didn't show for two straight weekdays with no word and then come on a Saturday at 8 am. We had plans that day so I told them sorry you can't. They damaged two bathroom tiles (one shattered) which no longer exist where the guy said he doesn't have time to find it. Damaged guest bedroom window beneath the window sill, and in my opinion were not careful enough with the exterior paint. See picture attached, almost all windows. Their contract clearly states they are not responsible for all damages, Naomi reinforced that they are careful with everything and are pros- simply not true. Brought it up to Naomi who mentioned she'd have them reinstall bathroom tiles but pointless as tiles no longer exist. They do not clean the windows at all and honestly don't care during installation, so much caulking from the installation and very visible hand prints, silicone on every window. Naomi did come out with an assistant but wasn't satisfactory and could not reach 3 windows. What is the point in buying brand new windows that are so dirty with caulking on the glass and silicone throughout all the edges?! One window had a red blotch needing replaced and Naomi mentioned the PGT tech would take care of the silicone. She did assist at first with the warranty issue but became non existent again for 2 weeks when i decided to follow up and to receive my release of liens which i never received after last payment 2 months ago. I emailed her asking when the tech would come out again (first go around tech removed silicone who said its Astor responsibility as PGT allows silicone and to look like "showroom quality" its the responsibility of Astor). No response for a week, i text her, she said she would follow up, never did and i texted again the following day no responses. A week later I call the office a couple times, Naomi not at office, no manager at office always having to leave a message. I finally call again days later and someone helpful did pickup the phone when I asked for a manager- the office manager Marcela who did get back to me that same day after speaking with Naomi who said they did send out my release of liens days prior. For Naomi why is it so hard to spend one minute letting me know the release of liens have been mailed instead of numerous missed forms of communication? For the warranty Naomi told Marcela that it is my responsibility and not Astor to follow up with any PGT related issues. Wow, no assistance or customer loyalty leaving me with the PGT tech phone number to complete any and all warranty issues- luckily the PGT tech is very helpful and available. I call the tech, turns out the window replacement was damaged and they had to order a new one, the tech mentioned to me he called naomi weeks back and to let me know there is a delay. I never received the call from Naomi. Stay clear, you've been warned.

Was searching for impact rated front doors for several days. Came across Impact Window Production…read moreon Offer Up. Skeptical at first, but after a few back and forth messages and several conversations... all I can say is AMAZING!!! Quality of the doors is 5 Stars, service is unmatched. If you are looking for windows or doors, do not hesitate in contacting them. Absolutely the best!!!

Great service and amazing staff My new windows came out perfect. The team was on time, professional…read morewith installation, and super easy to work with thanks again!

The office kept me updated on the arrival time, and the crew showed up right within the scheduled…read morewindow. They worked straight through the day without any unnecessary breaks or trying to upsell extra services. Simple and transparent process from start to finish.

Exceptional service, and leadership! Hands down the best team. Be sure to reach out to Jesus for…read moreassistance.

Highly recommend this company. Expert installation and very fair prices. Do not be intimidated by…read morethe name. Their products are excellent and they stand behind their work.

Excellent service! The team was professional, fast, and the moulding installation came out…read moreflawless. Great communication and beautiful results, highly recommend!

Florida Windows and Glass replaced my front door, cabana door, and patio sliders with French doors…read more Juvian and his team handled all the paper work - HOA approval, permitting and the installers were very professional, with a keen eye for detail. I highly recommend the folks over at Florida Windows and Glass. Super Clean look, I am very satisfied.

Had an excellent experience. Juvian and his team walked me through the whole process of doing my…read moreentire home. My windows and doors were ready in exactly 8 weeks and the whole installation process was a breeze and mess free. The installers worked quickly and in a timely manner. I loved that they made sure that every detail was perfect. My home now feels much cooler inside and no outdoor noise is heard. I am absolutely in love and truly recommend this company. Thank you FWAG!!!!

Had them come out for a cracked living room window, they were easy to schedule with and did a great…read morejob on the repair. Price was fair.

Not pleased with the outcome. Not worth the money. Forced to go with a more pricey option for…read morewindows-- should have done that in the first place.

We had the best of experiences with Secure Windows, to begin with, the owner of the company -…read moreMartin came in person and took the measurements of our windows, they have customers both in residential and commercial, this is not mom and pops place. The whole process was great continuing with the estimate (thanks Susan) and the day to day talking with Ailene (super helpful and she is always laughing, added value!) - and finishing with delivery and installation - those guys also did a great job and where fast and efficient. I will recommend Secure to friends and family, which is the best recommendation you can give - my windows are great and the house looks so good and neat now.

I had an excellent experience with Secure Windows and Doors from start to finish. The owner of the…read morecompany met with me several times, was extremely knowledgeable, and did an excellent job of selecting hurricane windows and doors for my home that looked terrific when installed. The installation process was properly completed on time and went very smoothly. I wholeheartedly recommend this company.

Jamie was outstanding. His honest no nonsense strait forward approach was exactly why I liked him…read more We had a new double hurricane resistant front door installed that included cement and tile work. The workmanship was so professional and was beyond my expectations, just a great experience all the way around. Jamie was very patient as well. I'm not sure who his installers were but they knew exactly what they were doing. Very Happy with all and I highly recommend him

One of my rental property's impact doors was damaged one day and I needed it fixed to ensure that…read moreit passes inspections before a tenant moves in. Jamie and his team responded to my call, got the job done, and saved the day. The door looks like new. These people know what they are doing. Nowadays there are a lot of impact windows companies popping up. Beware. Many don't install properly. I know because I unfortunately hired one in the past. But Jamie and his team is a company that will install your impact windows and doors properly and correctly. Because these things are very expensive make sure you are dealing with good people.