The office kept me updated on the arrival time, and the crew showed up right within the scheduled…read morewindow. They worked straight through the day without any unnecessary breaks or trying to upsell extra services. Simple and transparent process from start to finish.

Avoid this company and their fake reviews . Definitely reach out to me how and why they should…read morenever be hired. I have full documentation and their email trails with me. They sent salesman Eskenazi for estimate in replacing our windows and doors . We hired them and waited weeks, however , weeks later when their actual contractor came they completely made up excuses and walked away from the work cause according to their calculations the cost was not profitable for them . We wasted time , emails , communication with city . I even had my attorney who was ready to sui them, and their owner got into a conference call with me apologizing and still not wanting to do the work coming up with all types of excuses . If anyone wants to read their emails and listen to our recorded calls reach out to me . Don't want you to get burnt and have your projected halted months

Amazing experience working together with Michal, Daniel , and Javier. Great customer service and…read morethe install by Javier was perfect. Thank you so much and I would recommend anyone looking for doors or windows to give them a call. Thanks again

This review is based solely on my personal experience and interaction with Prestige…read more My experience: When the windows were delivered on November 15, 2024, I was unable to reject the delivery as I was informed verbally, and they confirmed in writing, that the windows first "needed to be installed" before any inspection could take place. Per the contract terms, I was required to make the payments due at each stage -- including the delivery day payment, which brought my total paid to 90% of the $24,378.89 -- or face financial and legal consequences. FDACS public records: On March 2, 2026 I filed a consumer complaint with FDACS, State Consumer Mediator. Last week, on April 28, 2026, Prestige stated to the FDACS Mediator that I had: "inspected, accepted, paid for (in full), and permitted full installation of the product. No timely rejection occurred under the contract terms." BBB public record: However, 7 months earlier under the BBB complaint filed June 30, 2025, Prestige stated in a response on August 11, 2025: "When the client tried to 'reject the delivery', we called the manufacturer and they told us the windows had to be installed for them to look at them." I will now be taking the next legal step, supported by the detailed documentation I have compiled from Prestige's statements, responses and interactions over the past 18 months. My suggestion: Read the full complaints from the BBB (7/30/2025) and the FDACS (3/02/2026) which you can request to view at no cost. Based on the information in those documents and my experience, you can decide whether this is the right company for your project. In the meantime, see the photo of the windows that I get to look at every day, which shows four distinct multi colors (bright silver, light gray, medium gray and dark gray) visible from 30 feet away. (Click on photo which are best viewed on a computer screen, as phone views are tiny thumbnails.)

I had Prime Window and Door replace two of my sliding glass doors into impact French doors and also…read morereplace two windows into a 4 panel sliding glass door and they definitely delivered. Robert and Frank were extremely easy to work with, professional and most of all reliable. They communicated with me through all the steps and did an amazing job! Good and honest work is hard to come by so I 100 percent recommend them. Thank you!

Excellent team! Great communication throughout the whole process, got the job done! I would highly…read morerecommend this business

Bruce is extremely professional, attentive and has a tremendous customer service/work ethic. He…read morewas extremely knowledgeable and was involved every step of the selection, cost conscious recommendation and was present throughout the installation phase. I could not recommend a more professional impact windows/doors professional. It was truly a pleasure having him take care of us. Thank you Bruce!!!

Rob the owner could have been nicer the price was right the workers were so nice he did the job so…read moreprofessionally he went above and beyond the scope of the job I would recommend him highly I didn't have to be there to keep an eye on him or his workers. I was able to leave them in my house alone and not think twice about it. The job came in exactly at the price he gave me. And when he left the house look like he was never there. I would recommend him to anyone without second thought

We cannot say enough wonderful things about this company. From start to finish everything was…read moreoutstanding. Ricardo explained everything to we knew what to expect Friendly. Professional and patient. The installation crew was on time,worked with incredible cae and cleaned up to the smallest details. If you need hurricane windows and doors Heavy Duty Glass is the team you want. We are grateful for their excellent work and highly recommend them to everyone!

Decided to go for a change on my sliding door to a French door and it did not disappoint!…read moreCommunication and Installation process was great with punctuality and regardless of the rainy weather; they still made it happen. I would highly recommend!

Rafael did an outstanding job installing my sliding glass door. It was a big job, but he stayed…read morefocused and didn't stop until everything was perfect. His attention to detail and commitment to getting it exactly right made all the difference. I'm so happy with the results that he's already installing my next one. I couldn't recommend him more highly to anyone looking for quality work.

I requested a quote on a Wednesday afternoon and heard back within hours. He came out to measure…read morethe same day, sent the invoice by email, and had the door fully installed by Friday. The installation itself took about 30 minutes, and his attention to detail was genuinely impressive. we're talking alignment down to the eighth of an inch. The shower door and glass combo looks great. He was also very thoughtful around things like which direction you wanted the hinges. On top of the speed and quality, the price came in meaningfully below what another contractor had quoted us. I recommend him highly.

I contracted Presto Windows and Doors In February 2025 to replace some windows in my house. Six…read moreMonths later I was told I had to pay for the windows with a cashier/s check for $4669.00, in spite of the fact that I had put down $5,000.00. There was no explanation and no apology. I canceled the other items in my order and asked for a refund for the down payment. I have not received a refund and in fact I have not received any communication at all from the company. RUN THE OTHER WAY From Presto Windows and Doors.

I Hired Kyle Al Hamad to completely remove and replace all openings on my house. Including garage…read moredoor. Background on our relationship. Sadly. High school buddies. Then co-workers. Guess where...... a window shop! Some background on this event. I did finance it. He closed the permit and has been paid in full by the bank. I don't know how that's even possible. It's been since September of 2024. the job is not complete. The front window won't even open. Pieces are missing. The finish work is pitiful. I don't do stucco and could have done better. He damaged my personal property. A vinyl wrap on a vessel was damaged by workers and still nothing has been done to repair it I put him in contact with installer and even good stucco guys. Kyle if you are reading this I'm sorry but I can't let others (which there are confirmed others) you have done this too Happen to anyone else. If I would have read something maybe it would have changed my mind. I trusted you and my family trusted you. Run from Presto. There's too many people out there. Do your homework and don't trust anyone. Set penalties up for missed milestones. If anyone has a suggestion that could help me dont hesitate. He doesn't answer my calls. Texts. Emails. VMs. Or Social media messages. This is my last resort before appealing with bank and hiring atty. Stucco and vinyl repair with the addition of a non functioning window. Oh and I was charged for 1 extra window which has not been removed From my invoice. We are looking at close to $7,000 in damages

on time. and did a good job!! He explained everything that…read morewas needed to clean and update my hurricane shutters, after many years.

They took a week to answer the several txt messages I had sent them trying to get their attention…read moresince they would not answer the phone. Finally they replied to a txt message saying they would give me an appointment to repair my hurricane shutter but they never did send me an appointment date nor did they contacted me again....they just forgot all about me!

Muy malo servicio y attitude por telephono. solo queria que…read morese paga en effectivo, no son honestos

Very good service -- Ricardo and his team was very responsive from the minute i asked for a quote…read more They came quickly to look at the space and give me a quote. I had questions and they were very patient with me. After I approved the quote, They did the job very fast and I was very happy. They placed the mirrors I requested exactly how I wanted it and the whole process was very simple. I would 100% recommend this company to others. Very honest company and extremely nice. I am not sure what the other person was talking about.