I had an excellent experience with Secure Windows and Doors from start to finish. The owner of the company met with me several times, was extremely knowledgeable, and did an excellent job of selecting hurricane windows and doors for my home that looked terrific when installed. The installation process was properly completed on time and went very smoothly. I wholeheartedly recommend this company. read more

DO NOT DO IT!!! It has been nearly a year since we ordered windows and doors. The partial installation has resulted in damage to our walls, door frames, flooring and tile. Our permit is set to expire. The handles on our front door are not even or symmetric. They have not been proactive at communicating or even coming to look at the damage to our home. Painful, regretful experience. You have been warned. read more

Above outstanding on all aspects, from start to finish!!!! Your contact with Ira-sales personnel is unbelievable, he takes his time and explaining to you the grade of the glass of these impact window. All measurements are precise. He keeps you informed on the progress of your order to make your experience with this company a very professional and accommodating. The installation crew is outstanding, Gleis the main installer is very informative on all aspects of the installation, securing all new windows and working material. He made sure that all debris was clear once the installation was completed. Ailene and Susan made the documentation process very smooth, making sure that your order is completed with all the necessary permits. Completed my house and my son's house. Get your Impact Windows from Secure Windows & Doors you will be totally satisfied guaranteed. read more

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I have used Marty Lipton for over 25 years on all my homes and apt buildings. I trust him unconditionally. I refer all my friends and neighbors to his company. I highly recommend this company (and if you look at all my reviews, you'll see that I don't give many 5 stars). read more

Overall, we were very disappointed with the customer service and I would not recommend this company. Our initial contract was signed on June 3 and our very small project to replace two doors was not completed until February 11. This required us constantly calling the company to follow up on progress. I cannot remember one single time where they proactively called us regarding the progress. The sales consultant David sold us the door and kept promising it would be ready within a few weeks and did not follow up. We would text him every few weeks to follow up and ultimately after calling him many times our door was initially placed in September. He had the audacity to ask US to remind HIM to call the company to ask about the progress (isn't that his job?). After my husband and I basically did most of the work for the permits, our doors were finally installed in September. They failed the first inspection. And since that date we continued to call them and although they came to check on things at the final was not complete until February. They did not give us full details on why, however they blamed the city permit. However we do know that in between they lost some documents and had to re-request them from the city. Overall, the amount of time and effort we put into this project was not worth it. Their customer service may be better with larger contractors or larger projects, but I do not recommend them for small projects as they did not prioritize our project to be finished. In the end we spoke with a manager of the company who did not acknowledge their deficiencies. read more

Horrendous customer service. We paid Secure Windows over 4 months ago for new impact windows in our condominium. Some of the installed windows are missing the frames that cover the lag screws. We've e mailed Martin Lipton and called several times with no response. They are a CGI dealer, and CGI could care less about us. Upon contacting CGI, I was told in writing that "because we used a contractor, (Overholt Construction) our problem is with the contractor, not their dealer". That's BS as it is their dealer that failed to deliver everything we paid for. I would recommend not using CGI products and most assuredly never again using Secure windows and doors. In both cases, the after the sale service is non existent. Steven David 93B Snapper Lane Ocean Reef, Fl. read more

Extremely knowledgeable and friendly staff. These are true experts, and all went efficiently and effectively in my communications with them. Most definitely the go-to in Miami for window and door needs. read more

I live in a condo on Miami Beach and had a very challenging installation (several sliders and a recently renovated apartment, they had to be extra careful) . Secure Window and Doors had an amazing crew that completed the job professionally and expeditiously. The physical labor required for any install is immense and cannot be overlooked or taken for granted. The team somehow still managed to provide amazing customer service, despite time restraints and the underlying pressure of not damaging the existing marble. I highly recommend this company. read more

Secure Windows & Doors - New impact doors - Windows Installation Near Me - Miami, Florida

On this day of "Thursday Gratitude" I give thanks to Secure, Windows, & Doors" , for their phenomenal job on the installations of my windows & doors. The process was thorough from beginning to end. During this pandemic, as we've worked from home, I have been able to truly appreciate the beauty of my windows & doors, as well as the opportunity to test the quality & power through this busy hurricane season. So to the salesmen, installers, and staff of this business, a big THANKS! read more

We had a great experience with Secure. Martin (President/owner). Came out to give us the quote and was always available with any questions or issues along the whole process. The installers were professional and courteous and very helpful. They worked efficiently and effectively. We got the entire house fitted with Hurricane impact windows and doors. Thank you! Pawar Family read more

In March 2018 I called for an appointment with this company on two occasions. Each time I was told that I would be receiving a phone call from one of their sales reps, needless to say that I never got that call. Now that I read the post on yelp, it was probably a blessing that I didn't go into a contract with this company, THANKS YELP!!! read more

We had the best of experiences with Secure Windows, to begin with, the owner of the company - Martin came in person and took the measurements of our windows, they have customers both in residential and commercial, this is not mom and pops place. The whole process was great continuing with the estimate (thanks Susan) and the day to day talking with Ailene (super helpful and she is always laughing, added value!) - and finishing with delivery and installation - those guys also did a great job and where fast and efficient. I will recommend Secure to friends and family, which is the best recommendation you can give - my windows are great and the house looks so good and neat now. read more

My husband and I just had our windows and doors done by Secure! We can't thank Cris Sotolongo and Martin Lipton enough for the professional service rendered to us from start to finish! If you are looking for a company that is priced right and has excellent customer service...look no further. read more

Joell Lemus is a great guy who pays attention to details. He will do the due diligence to make sure you & your family get the value and service that his company provides. On more than 1 occasion, he went out of his away to accommodate me from start to finish. His company does fantastic work and is lucky to have him on board. I highly recommend you give him and Secure Windows & Doors a call. read more

We had a huge custom made hurricane window installed in our kitchen. This window took all day to install. It really came out great. It has made such a difference in the look of the kitchen. The site manager supervised the installation. When finished he went over the do's and don't' of maintaining the window. All the installers were pleasant and they did a good job of cleaning up when done. All in all a very positive experience. read more

Find another company you can leave messages they said they didn't call you back send you information they never do very unprofessional and not knowledgeable on products read more

I purchased a CGI front door from this firm and had major issues getting the door front made to the specs I requested. I purchased other CGI doors that began to corrode and CGI and Secure both did not want to take care of the corroding doors and frame. CGI said Secure should have offered me an upgraded finish option as I live 1 mile from the ocean. Secure did not want to get involved (asked me to pay $500 to repaint) and the sales rep just wanted a sale. Do yourself a favor.... GO SOMEWHERE ELSE. Save yourself a lot of aggravation with an owner that just wants to use you to enrich himself. read more

I began the process of replacing all windows and doors in my home late last year. Started out by meeting with David as my sales rep. He was very attentive and detailed with his explanation of the process, timing, pricing, etc. Most of the doors/windows in my home are not custom size so they required special order. Once all was ready to go I was notified of the plan and the team that came in to do the installation did a great job. The team was timely, cordial and considerate; very neat as well. Anyone who does any kind of work in their home from the most simple to the more complicated, knows that it can get quite messy, the techs were very cognizant of that and always left all work areas clean and tidy (debris and such were cleared out daily, you would not even know work was being done). Apart from David, I also met with Mike the GC- Mike was very helpful and assisted with the process as some areas needed special attention and further repair after the installation; very hands on. The tech that was assigned for the finishing needs was also very good. Timely, neat and considerate of the work needed and all was done within the allotted time frame. Lastly, the office staff, in particular, Ailene who I had the most contact with from the office team was a pleasure to deal with...she as well as Karen, always kept me abreast of next steps and such. Overall, the experience while it could have been stressful, turned out to be quite positive. Yes, one is inconvenienced by work being done in your home and things being a bit out of sorts but the team made for a stress-free process and I cannot thank them enough for it. Apart from the great service, the windows/doors look awesome, the house has a whole new upgraded feel with this change alone. I can end by simply saying, as far as my family and I concerned, we can highly recommend. A happy camper indeed! read more

We used Secure to replace French doors 8 years ago. It was a good experience. NOT THIS TIME! Joell was our salesperson and he was very inexperienced and unknowledgable of their product lines. We were very specific that the job had to be completed by a certain date. They were to do structural work on one of the windows, which should have been performed BEFORE the windows arrived. It was not. We had low profile existing windows, and this is what they should have replaced them with. They did not. Because of that oversight, it cost us another $1,200 to redo the stucco they tore up. We changed out 2 windows in 2004 (with a different company) and had NO stucco to repair. Just caulking and touch up paint. Also, 3 of the installed windows were missing parts (channels to cover screws, and clips to keep window in track). We started this job in August. The last of the parts were installed on Dec 26. As for the window with the structural work, we decided to just have a custom window made. It took 3 1/2 months to get that installed. Also, three of the windows is not level and very noticeable. The windows were filthy when the installers left, so if there were scratches or cracks (which there was), you would never know. The company was very good about replacing the bad glass, but it took almost 2 months to make that happen. read more

We hired them to replace the entire windows and sliding doors of my house. It was a disaster. Completely unorganized installation process. Technicians very informal they broke part of my bathroom. We still have parts pending, no communication at all. Not recommended at all. read more

If I could leave a negative star I would do it. I cannot even begin to write about the experience.... let's just say when supervisor doesn't care to show up to appointments to check window that wasn't installed properly for 2nd time, by his employee you don't want hire this company! And yes the window wasn't installed properly my contractor confirmed it. We now are now going for 4th time as window was ordered correctly. read more

I had them install previously. Came back for the rest of the house. Let's just say I'm going with someone else, who is way more responsive time-wise, more responsive in what's important to me, and as it turns out, a lot cheaper. read more

What a horrific experience! I would never recommend or use this company again. We purchased windows and doors for two different job sites and when we thought it could not get worse it did. Most if not all window and door installers carry the same brand of windows, so if you know what manufacturer you would like to purchase then it is all about price, customer service, installation and expediency. Unfortunately, Secure windows failed on all counts over and over. Parts were missing, delivery was delayed, they postponed and postponed on both projects and yes while keeping our deposits. We were stuck for months and months delaying our other subs and the projects as a whole. Communication was poor even within the company. In fact, we either had to call and confirm dates and times and what was suppose to be done ourselves or they had different personal calling giving different information. It was a train wreck and the worst part was the windows and some doors leaked! Save yourself the time energy and money and go with someone else! Trust us- we wish someone else had warned us. read more