The property manager, Robert, was amazing along with the rest of the staff, you can tell they dedicate time and effort to ensuring the guests have a good stay. I will most definitely be returning and telling others of my experience. read more

We just had my daughter's wedding at Pinecrest Chalet and all of our guests stayed on site. The rooms were all clean and had their own individual charm. The beds were comfy and the kitchens were well appointed with everything you need. The event site is just beautiful with a fantastic built-in bar, tons of gorgeous trees, a great dance floor, and more. It provided the perfect place for us to have the ceremony and reception. I know the pictures are going to be fantastic. The icing on the cake is the staff. They were incredibly helpful and accommodating. They went above and beyond, and it made a huge difference in the entire wedding weekend. Robert was wonderful. He was so accommodating and helpful. That goes a long way as the mother of the bride trying to pull this whole event together. He supported me every step of the way. Thank you Robert! Juan was really great. He seemed to be just where we needed him whenever we needed him. He helped us with so many things that we were not expecting to be helped with and he did it all happily and willingly. Juan, you're the best! Sandra handled all of our room booking changes without complaint and with patience and care. Thank you Sandra! There was another woman on the phone who helped with reservations and answered countless questions happily, but unfortunately, I do not remember her name. You know who you are. Thank you again! Many of our guests are discussing holding future events there or just coming up to stay for several days. They loved it! We love you Pinecrest Chalet read more

Happy to report this place has done a complete 180. Thanks to Robert the new camp manager he has returned the Chalet back to its original charm that it once had. No more dirt cabins, it now comes equipped with WiFi, and a smart tv with Roku. There are snacks and smores in the lobby for a small fee. Robert was kind enough to bring us the fire wood. We will sure return based on the changes made here. read more

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I visited for the first time with my friend and our son's.. we stood in the 2 queen chalet #J and were very happy! The space was plenty, fireplace was cozy and the kitchen was convenient! The snow all over was breathtaking. Views were gorgeous and our boys had so much fun sledding down a hill we found right outside our cabin. The man who checked us in was very nice and welcoming too. For the reasonable price and all we experienced... we will absolutely be back. *the only small downside is that the cabin could have been cleaner. There was lots of dust on the curtains and dirt stains on the kitchen floor, small areas that needed attention... however, again, with the great price offered, it wasn't bad!* read more

Pinecrest Chalet - 2 Queen Bed chalet - Hotels Near Me - Pinecrest, California

We recently stayed in the full hookup rv section while the kids and their families rented a couple of the cabins. We all had a wonderful time. The facilities were in amazing shape and the staff was very friendly and attentive. Highly recommend a visit as soon as possible!! read more

Pinecrest Chalet - Hotels Near Me - Pinecrest, California

Beautiful property! Great place to relax or go for a hike, swim in the pool, sit by the fire pit. The manager and staff were great and had things in the office that we forgot at home. Close to the lake and dinning but not too close to be in the crowds. read more

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I LOVE Pinecrest Chalet. It's so pretty and peaceful. The pool is a great amenity! Swimming amongst the trees was such a vibe. Also, Robert and Juan were the best. They were friendly and took great care of my family and I. I can't wait to be back! read more

Pinecrest Chalet - Hotels Near Me - Pinecrest, California

The weekend manager is great. Gave us full instructions, advised us of area and more. When I asked about bathroom near playground he showed us. Said it was okay to stay and play. Really appreciate his kindness and information read more

This place has changed owners since we last stayed. Lots of upgrades for sure. Still awesome though. Robert at the front desk was awesome and super friendly. Place is clean, but it is camping so to speak so I'm not expecting the place to be spotless however it was pretty close. We kicked out keys under the couch and we were like oh boy, what will we see there. To our surprise, it was clean. hahahahaha. We had the microwave and their space heater running and it triggered to power to go out. we were able to figure it out. The chalet's heater is a bit loud so we used their space heater which was super powerful. We will be back. read more

Pinecrest Chalet - Dog friendly. Day of departure. - Hotels Near Me - Pinecrest, California

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I stayed in Townhouse H, a small studio (attached to other units) with three beds in a room next to a kitchen with a bathroom on the side. The man at the front desk was very helpful and friendly, as was the person who helped me book my stay by phone. We got COVID during our initial reservation and I was so grateful they allowed us to reschedule without charging extra. The cost was just over $300/night, including taxes and fees (rate $279) and the unit size was about like a hotel room that has two beds. Issues we encountered included: No top sheet on the bed, just a comforter right on top of the fitted sheet (which was put on wrong so the corners were on the side of the bed? How does one even do that?). 2 small spoons in a cabin that sleeps 4 Bathroom sink drain is clogged and draining very slowly Shower valves leaking Caulking in shower deteriorated and mildewed at the base Kitchen sink disposal broken Coffee spilled on floor by garbage can not cleaned before our arrival Stove top cookware (pans) in poor condition No cookware available for oven (we could have used a cookie sheet or cake pan if there was one) Ice tray is broken I didn't think to ask, but this unit does not have A/C. It was hot in the room, so this was a disappointment. It would be so easy to install a mini split. The neighbors were smoking cannabis and tobacco outside our unit and that smell came into our room because the windows were open because we were trying to cool it off in the evening. I guess they allow smoking because I did not see any signs to the contrary. The exhaust fan in the bathroom is so loud and rumbly that it vibrates the painting above the bed, which makes a surprisingly loud noise in the bedroom. The mattress on the queen bed is not in poor condition, but is very firm and was not comfortable to me. Swimming pool is frigid, which could be great on a very hot day, depending on your preference. Maintenance person (who was not doing any work) was overly friendly to the point it made us uncomfortable. I think he was trying to show us the amenities, but I felt like he was following us around and the vibe was slightly off. My wife was happy with the lodging; for the price I was moderately disappointed. But three stars is accurate, lovely place in the woods, lodging halfway crummy. read more

We stayed at Pinecrest Chalet for our family reunion this week. The staff was incredibly kind and accommodating! I want to give a particular shoutout to Sandra who was just so sweet: we had a minor issue and she quickly and efficiently handled it. We really appreciated her! Robert and Juan were also wonderful, too! The cabins are beautiful and the location 10/10. We will definitely be returning, thank you Pinecrest Chalet and crew! read more

This location is great for pinecrest lake, it's about a 5-10 min drive. I went this summer 2025. I've been to camps like this before. This place is dirty and run down. I don't expect perfection in a campsite area however perfection pricing should atleast have clean cabins and updated common areas. The cabin is filthy, the bathroom had someone else's garbage in it when I arrived, there hadnt been any vacuuming, sweeping, or moping in a while. The blanket on one bed had what looked like a blood stain. It seems like they go in and refill towels, paper towels and garbage bags and that's it. There is no cleaning supplies in cabin so you can't even clean on your own, not even a broom. Two other families complained of the same unkept cabins. One had to leave to a hotel because of rat droppings and a mattress with a blood stain, I kid you not about this. The kid area is unloved and sad for the kids. The pictures on this site are obviously old. After seeing the cabins, and poorly kept kids area I didn't even try the pool for fear of the last time it may have been cleaned. I definitely think you can get something better for this price. I heard at the lake that pinecrest resort is better, will try there next time. If you want to enjoy this place, you need to make sure that you bring your own cleaning supplies, so that you can do a full cleanup of the cabin before bringing your family into it if that's what your idea of a vacation is then this is the place. When you leave, you have to wash the dishes put them away wash the coffee maker throw out all the garbage is and that's when I realized that what I was doing was the only thing that was done before I got there.. move on from here until they put some love into it. read more

Robert at the front desk is awesome. He answered all our questions and seems to be working hard every time I saw him. The campgrounds were very very clean and quiet. I would definitely recommend this place. read more

This was such an adorable cabin. It was stocked well with towels, toilet paper and paper towels. Had hot water and good water pressure. Cure coffee pot, fridge, stove and oven. If you want more than one knife and cutting board you'll need to bring that. Such a cute little spot, right next to dodge ridge. We got to make a little campfire and enjoy roasting hotdogs and marshmallows. Cabin was spotless, no bugs, WiFi was easy to get onto. The front office was closed the whole time we were there but they left our check in information in an envelope, and we had no trouble at all. Great trip overall. read more

We got married here and it was a beautiful venue. I would absolutely recommend to get married here. It is the woods so be prepared for bugs we also had some bugs crawl into our cabin. The refrigerators do not work well and ice chests may be needed. read more

Pinecrest Chalet - Hotels Near Me - Pinecrest, California

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My family and I rented out several of the condos for the weekend and we had a blast! We were hoping for some snow and although it wasn't actually snowing, we drove up the road about 15 min and found some to play in. The condos were great. They had everything we needed. It was a perfect family bonding weekend. We will definitely be back! read more

Just returned from a weekend stay for a wedding at pinecrest chalet! Booking was easy--I had a little hiccup just before we arrived at was calling & calling without a reply...turns out--that phone is off site. Once we got there we had an amazing stay. Robert was there to check us in and gave us all the details on our stay. We couldn't get heat to work in our room--I let Robert know and Juan was right out to fix it. On our second day before the wedding started both Robert and Juan were out on golf carts picking up wedding guests and giving them a ride down to the wedding site. On our final day as I was checking out early, walking down to the lobby to return my key--fully expecting it to be closed as I was very early, NOPE! There was Robert to check me out and ask about my stay. The service really made the trip for us--they were wonderful. If I had any feedback it would be to give reservations to the onsite staff because that guy was on it! So awesome to work with. Thanks for a great stay and an awesome party venue read more

We weren't able to stay due to the fact we had no idea how to operate the "heater" fireplace, no instructions were left, TV was in another language and no WiFi to find out how to change it to English. No one in the office, and no phone service to find out how to change it. It was a disappointment, and no one has returned our emails to find out about a refund. Gaye N read more

With all of the restrictions and travel precautions taken place this year, I was in need of a place to relax and refresh. I came across Pinecrest Chalet that has individual cabins, chalets and townhomes. An added bonus was that it was pet friendly. I decided to book a chalet for our family and our family dog. Nestled amongst lovely large trees with the sound of a creek running nearby. This was a nice quiet place to reboot. We went in the winter time, it was chilly but no snowfall yet. The cabin was kept warm by a lovely fireplace that was controlled by a thermostat. We had a small full kitchen. This location is perfect for skiing or boarding at nearby DodgeRidge Ski resort which is about 2-3miles up the hill. We can't wait to return when there is more snow fall or even in the Summer to enjoy the nearby Pinecrest Lake. read more

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I did not stay here but am reviewing based on the hospitality of the staff. Being up this way (In the mountains) cuts you off from the cellular grid depending on your carrier. My group and I starved for some wifi were allowed to used it even though we weren't truly guests there. This is much appreciated Also to my surprise they have a washer and dryer here. Being a bit unprepared for the trip in the clothing department I was able to use the laundry room here which again was a big help making it through my week here as hiking and traversing through the woods dirtied up my clothes pretty good. From the looks of the grounds though, it is well taken care of and there is a pool for those who don't feel like going down the hill to Pinecrest Lake. Unlike the camp I stayed at, Pinecrest Chalet seems a bit more on the "high end" side of camping so if you're into more amenities, this looks like the place to be. read more

Pinecrest Chalet - Entrance sign - Hotels Near Me - Pinecrest, California

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I really enjoyed Pinecrest Chalet for my wedding venue. It was absolutely gorgeous with the trees, and creek that flows close by. I loved having everyone stay the weekend on site. My guests enjoyed roasting s'mores in the fire pits and dancing under the trees. The only thing I was disappointed about is the amount of help from the venue itself. My mom is disabled, and I had a few elderly guests who could not walk up the steep hill to get to their cabins or the port-a-potty. They said there would be staff with golf carts to shuttle guests, but there wasn't. Nobody was there for us to ask for help and their wasn't any service for our cellphones. My dad ended up shutting the guests in his car when they needed help, but it was very inconvenient. I would say if you book this venue don't expect much help from the staff. They did help set up the tables and chairs. But that is about it. It is a beautiful location though, I hope in the future they can step up their service. read more

Pinecrest Chalet is a beautiful lodge with cabins surrounded by the great outdoors. There's a flowing river in the back and the smell of pine trees everywhere. There are various sized cabins to accommodate couples, families and even larger houses for big groups. It's under new management as of the beginning of December 2019. Our room had a queen+futon to sleep 4 comfortably. There was a microwave, hot shower, water boiler and plates and utensils. Very convenient and we cooked up some simple dishes and ramen. Fyi, there is no food or supplies within Pinecrest Chalet, so prepare your food ahead of time or drive to Strawberry town for hot food. The lobby had a collection of DVDs we could bring back to our cabin to watch. Also, there were free refreshments, tea and some muffins. Pinecrest Chalet is 6 minutes from Dodge Ridge Ski Resort, so it's convenient to shred all day and by end of the day, you can relax in the privacy of your cabin. Also, for families with younger kids, you can sled right behind the playground area. There's a sweet hill to send it! read more

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After years camping we tried this place nine years back. We started in the camper parking and never looked back. This place is just plain awesome.. After a few years we decided to stay in the cabins and again never looked back. They people working here are always ready to help. Sometimes it is hard to get in touch with someone via phone but when here you can just knock on the door were the workers stay. Last week I arrived at around five and could not find mat key. I called the number and in minutes someone came out and got my key. I would not hesitate this place is awesome.... read more

First visit during summer 2021 for a weekend getaway with my two daughters. The cabin for three was just the right size to shower, sleep, and just hang out. Golden hour hikes around the property were relaxing after a meal. Pinecrest Lake is just a 5 minute drive away. Cabin included table for dining, bathroom with shower, TV, bunk bed for 3 (full bottom/twin top), and coffee with coffee maker. Towels, pillows, and bed linens included also. We will definitely be returning for another weekend getaway. read more

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We had a great time staying in one of the cottages this winter, just recently for only one night in early April. The hosts worked hard to get the cottage ready for our early arrival. It was very comfy. I look forward to going back to try it out in the summer. It's a great location near Pinecrest Lake, Dodgeridge and Leland Snowplay and tubing, which is where we went. read more

Horrible place,spiders in our cabin,no hot water,little refrigerator froze all our food, bed so uncomfortable Stay away please!

We stayed here when we got married and it was awesome! Very cute and cozy, stayed plenty warm, the shower water stayed hot for two showers back-to-back, and the beds were super comfortable! The Wifi is not the greatest though, so make sure to be prepared for that. But that is kind of the point of being in the woods. I would also recommend bringing some dvds if you want something to watch on your down time because there aren't many tv channels. Overall a great place to stay though, the staff are super nice! read more

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The townhome (unit B) we rented was spacious, furnished well and had room for 14 to sleep. We only had nine people with us so we had a ton of room for everyone. All the bedrooms are downstairs, there are three bedrooms with queen size beds and one bedroom with two sets of bunkbeds. The kids really liked being in the same room with these bunkbeds. There are also two bathrooms downstairs. Upstairs: no bathroom, livingroom has two futon sofas that sleeps two people each, tv, DVD player, a kitchen & dining area. The upper floor of this unit has a deck that wraps around the side AND the back of the building. It has three very large picnic tables, plenty of room for everyone to sit and eat outside. There's also a barbecue on the deck. There was plenty of room for us to keep extra ice chests and our kayaks on the deck. They need to improve on their kitchen tools/supplies, there were only two spoons, for forks and for knives. We had to keep going to the lobby/office to get more silverware, toilet paper, paper towels. I felt like that was pretty bad that this place sleeps 14 and there was literally two spoons. Really?! Stock the place when you know 9 people are about to spend 4 nights there. I'd come back here but I'll chat with them first to make sure I don't have to keep going back and fourth to get the stuff that should always be there for guests. read more

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Sandra and Rome were exceptional with their hospitality. They went above and beyond with making sure my husband and I felt comfortable. I couldn't believe how incredible, thoughtful they were to make our stay super special. They made the place feel like home. read more

Just got back and we had a great time. We stayed in Osprey and it was great. Very clean. The folks in the office are also nice and helpful. It is generally very relaxing and quiet there. A couple things to point out: - when the heat kicks in and goes off it does make a bit noise that may scare/annoy little kids at night. It's not very loud but it is a rumble so the kids were trying to figure out what it was. - TV channel selection is very light. They have a DVD player so bring some or you can borrow some from the office. - No AT&T cell service. Heard Verizon works. - Wifi is slow. They tell you so. It is basically fast enough to send a text message and nothing more. It was like 0.1 Mbps when I tested it. - Pool was by reservation only. We checked it out and it was cold so we passed. Overall, kids can't wait to go back again. read more

We stayed 3 years ago and had a great trip. Was told the cabins were updated and we were very disappointed. WiFi was non existent in three cabins we stayed in. Left early. Had a large party and it was a very expense trip, enjoyed the lake but the accommodations were awful! read more

Great location near the lake. Loved the quiet location. Cabins were well maintained, nice beds and furnishings. Plumbing was good and worked well. Enjoyed the bbq and fire pit, porch on the cabin (Eagle #6) had a nice view of the creek. Wifi is advertised but only available near the office, so keep that in mind. We had to depart early due to the increased fire danger, hope we can return soon. read more

We family of 4 with 3 dogs stayed at 2 bedroom townhouse ground floor unit G. It was good size room for us. We enjoyed our time here. Check in was easy. I like there were DVD for us to borrow at lobby. We watched some old school movie with our kids. Kitchen had most everything we need. The bed were comfy and hot water was running ok! We hang out at backyard hill with kids and dogs a lot. There was plenty snow for us to play and dogs wondering around. We bought some board game to here play and also went to ski at ski resort. It was about less than 10 minutes drive. We went for hike at Pinecrest Lake on new year day. We walked in the lake. That was pretty awesome! I will recommend Pinecrest Chalet to family and friends read more

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Updating to respond to your message. Bianca did NOT notify me refunds were not possible. That is simply not true. She wrote down the complaint and said she would pass it on and we would probably get "something taken off the room." She offered to send someone to look at the shower and I said YES PLEASE DO! Obviously you did not listen nearly as well as you say you did. The employee from the laundry room dId not speak english and so didn't communicate anything to me except what I already knew, no one was there. If your employee was grabbing supplies she should have left a note to indicate so and that she would be back. Instead there was nothing and no communication. It is laughable for you to say you listened based on all of this. You don't answer your phone or respond to email. I still don't have an invoice despite requesting one several times by email. The only way I got any response at all was to write my experience here! That's listening? You have a funny definition of the word. To summarize: You guys gave me a dirty room, half-asses cleaned it leaving disgusting half eaten food in the microwave we had to clean up. Your shower sucked and you ignored my request to send someone to look at it. Your employee indicated- on her own - that a partial refund was possible, which you now claim they are not. You don't respond to phone calls or emails, only negative Yelp reviews, and even then you do so to imply your customers are liars. Great job listening and addressing customer concerns! You don't even take responsibility for this, blaming me. I will look into taking this to the BBB. In the meantime, yes you offered me a late checkout. Fab! A chance to stay longer at a disgusting hotel with a garbage shower! How could I turn that down? read more

We stayed in an RV site in July, mainly because it had an electrical hook up and none of the other campgrounds nearby did. We were pleasantly surprised to find a water hook up as well (fill only, no sewer) The facility is great and a very short drive to the lake (not walkable given busy road). There's a pool, basketball hoop, and swing set for use. And we loved that there was a wedding one night and we got to enjoy the music from our fire pit at our site. Each site is fairly easy to get into (all back in only) and has a picnic table and fire pit. The price per night is pretty steep considering it isn't full hook ups and there's no bathroom or shower facilities available. read more

Zero customer service, as in NOT ONE employee was available before 1pm onsite. Not prepared for the snow. It's too bad because I really wanted to love this place. read more

This is our 3rd time staying at Pinecrest Chalet. We've stayed in a small chalet, a townhome, and now the largest townhome "B". We just love this facility! The units are clean, several recently updated, decently stocked kitchens. We BBQ'd, went swimming, kids enjoyed the playground, basketball court, and s'mores at night by the large fire pits. Scenery is beautiful, right on the river. Staff is helpful and nice. If you haven't stayed here, must try it! read more

Stayed here in the past. I think they have different owners now. Very disappointed with our stay. The housekeeping staff seem "sketchy." One of their staff was driving around in a golf cart blaring his music. He was also smoking even though there is EXTREME fire danger in the area (no campfires, propane stoves, smoking, etc.!!!!) Cottages need updating(leaky shower, poor painting, floors, etc.) There was a dead fly on bathroom window sill. Would not stay here again. read more

Don't rent L the walls are really thin and you hear the people upstairs stomping around. The don't have tables off what is supposed to be the patio but it's just dirt. It doesn't have a regular heater. The bathroom was filthy. The toilet was clogged and you could see bugs and spiders webs with mold in the shower. One bed was broken. The living room had really old filthy futons. We flipped it over and it was just as dirty. The dishes in the kitchen dirty. The cabinets were covered in grease. They advertised it as a townhouse but really it's a condo. They didn't offer coffee pots. This unit needs a lot of work before they charge people over $200 a night. Really disappointed with this place. read more

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Horrible townhouse and service. I'm from the East Coast and was visiting family on the West Coast. They rave about this place and although Pinecrest is absolutely beautiful.. rent a cabin from one of the other loops! Had townhouse F and it was a nightmare start to finish. During check-in they claimed it was taking longer due to having to deeper clean for COVID.. haha.. what a joke. The place was dirty. Even the dishes (fully furnished) were absolutely repulsive. No front curtains so everyone could see in. Shut the WiFi off two hours prior to check out time. And realized there was 6 other townhouses available that we could've been moved to. What a nightmare. Stay elsewhere. read more