Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

My mechanic told me that my sliding door and transmission issues were covered under an extended…read morecustomer care package so I brought my minivan into Berlin. When you walk into service office, none of the many men at desks there look up from their computers and offer assistance. I waited 10 minutes for someone to give me the time of day, and they just said "you good?". I left my car for for maintenence, and it was there for almost two months. Only once did a rep text me to say they hadn't forgotten about me. I had to get my EZ pass from my car and it took them 1.5 hours to locate it in their lot- they had me roam the lot for 30 mins looking for it myself. They finally called me yesterday to say it had been fixed. I picked it up (after again waiting for a rep to look up from their desk and give me the time of day- alas, I waited awhile and finally got another "you set?" as if I was standing here for kicks. Drove my car home and the sliding door in fact was not repaired. Berlin Toyota has terrible customer service and terrible professional service. Still have no idea what the status of my car is, but hope that after all this, I never have to go back. I will look to a different Toyota dealership in the future. This one seems to be a joke!

Paulin's is the only place I take my car to in southern Maine!…read more They're so honest! I really don't know much about cars, so in the past, people have tried to take advantage of that. Due to that matter, I kept going to my regular garage in my hometown...which is 5 hours north. Now when I need something fixed or an inspection, I only go to Paulin's. Their pricing is more than fair, and they won't fix something unless they truly need to. I have had multiple instances where I have gone in for tiny, itty, bitty problems, and they have taken care of me at no or little charge. Any garage could have taken advantage of that and could have charged me for something I didn't need, but not Paulin's. Because of their great service and integrity Paulin's gets 5 stars in my book.

Excellent and quality service, friendly staff, all for a good price. I went there to get new tires…read moreinstalled, and they worked around my somewhat tricky schedule to get it done. My brother's a mechanic in the area, he trusts Paulin's and I do too. Highly recommend!

It was the easiest and most pleasant service experience that I've ever experienced. A driver came…read moreto my house, dropped-off a brand new BMW X3 , took my car to the dealership for service and returned it the next day. All the while my service advisor, Garth, kept me informed of the process and expected pick-up and delivery times. Every aspect of the transaction was pleasant and competent.

DO NOT BRING YOUR BMW HERE!!!! Seriously. DO NOT. I don't…read morecare if you're desperate, you WILL leave the dealership with MORE problems than when you dropped the car off. I'm an honest young man, and I can promise you that these people are just no-good. On 03/25/2026 I brought my 2010 E83 X3 in for a free recall repair. I am a mechanic myself, and I have a high level scan-tool that I use to fix my own cars. I have 100% time-stamped proof that the car had zero BSD-related codes before going in for the recall repair. The only codes it had were for an unplugged Eccentric Shaft Sensor that was causing the car to idle awkwardly if it was plugged in. The car is ready, recall repair "went well" they said. I get 5 minutes away from the dealership in my car and THREE brand-new error codes I've never seen before pop up on my scanner. They were BSD faults, meaning the communication between the Engine Computer and the electric Coolant Pump/Oil Level Sensor/Alternator was somehow disturbed or damaged. THE TECHNICIAN WOULD HAVE HAD TO REMOVE 2 of those parts to complete the recall, because in my case, they HAD TO remove the oil pan to find broken bolts from the recall problem. I messaged their Service Manager/Advisor. I don't have anything against the guy, I just want this shirking-off and blameless demeanor solved. Me: "Hey, I have 3 new codes. Any way the technician maybe forgot something, or pinched a wire?" Advisor: "No. Those are completely unrelated." I really, really, REALLY regret taking his word for it. Today, 3 months later, the car is completely useless -- stemming from ONLY those BSD codes. Which, again, were incredibly likely (literally a 99.9% chance) caused by the technician performing the recall. Considering they were not there before the X3 went into the dealer for service. The 0.01% chance it wasn't their fault is just my inner mechanic and nice-guy nature trying to be fair. Let's be real, obviously it was the shop visit. You don't even need to have years of automotive repair experience to connect these dots. Earlier this week, the severe problems started with 16.0V voltage surges, caused by that BSD communication line being scrambled. I messaged the advisor and let him know that these voltage surges were causing other electronics to break, and I had to replace the alternator out-of-pocket. Then, this morning, the Coolant Pump completely gave out. Electronic Coolant Pump reading 0 RPM (it's completely dead). Car now cannot be driven or even operated for longer than 60-120 seconds without risking flash-boiling coolant, warping the cylinder head, and/or blowing the head gasket. BSD codes cause this by forcing the Pump into a default "safety" mode where it operates at 100% speed 24/7, because it's unable to receive BSD commands from the Engine Computer (DME). Over time this causes the electronics inside the pump to burn out from excessive heat, and it wears down the impeller's mechanical bearings. I messaged the Advisor again, using a bit of my own technical expertise to try and explain to him WHY and HOW this was VERY likely their fault. I wasn't rude at all, I was just straight to the point and technical in my analysis/explanation. I even thanked him several times for speaking with me and even considering taking a look at the car again. Well, now they're "not making any promises" and are only willing to look at it. Which means they need to "investigate themselves" to see if these problems were caused by the recall repair. I live a 3-hour drive away in the mountains near Sugarloaf. No way I'm towing the car 150 miles to have them act blameless and charge me up the wazoo. WE ALL KNOW what "Investigate" means. They have a bias and self-interest, just like any other business. You'll get this impression from reading the other reviews targeted at the service department. There is absolutely NO WAY they're going to fix this for me without trying to charge me some exorbitant amount, claiming the problems are somehow "unrelated". It's not rocket science. They want money.

Bobs Auto is amazing! Dan and his team are reliable and honest! If you are looking for a mechanic…read moreto do honest quality work this is your place!!! We bring all 5 of our vehicles there and have always been super happy with their work!

NEVER EVER use this auto service, unless you want to take your life in your hands. They have no…read moreclass, no manners and no moral backbone. They had my car for 6 weeks and never looked at it. When they said it was not fixable, so they offered to sell another. They sold a car that was recalled for catching on fire and this was never disclosed and the box asking IF it was recalled, yes or no, they selected NOTHING, even though an option for, "don't know", isn't an option. Ignorance is never an excuse for putting some ones life in danger. NEVER use their services, even if it is to put windshield wiper fluid in your car, as you will regret it!!

The prices they charge are exorbitant. Priced well over a fair market value for most shops locally.read more

Go to a quick inspection station that does not do repairs and they will pass things that fail here…read more Its literally them stealing from people. They are trying to drum up extra work under the guise of inspection sticker fails. Greed plain and simple.

Honest, fair mechanic after another in town tried to scam me. Half the police and dispatchers take…read moretheir business here, to me that says something. So thankful to have a trustworthy mechanic in town where I can get oil changes, brakes and tires done. This place is extremely busy and it takes persistence to get through by phone but it's worth it! Just had brakes done on one axle, I'll be back soon enough for the other!

Josh and Brian are two of the best guys that I know. They…read moreare the only mechanics I trust in Sanford. They have always worked with me, squeezed me in and go above and beyond. I feel bad for Josh who has to deal with the entitled narcissism that exists in society today and people with their demands. I've never once seen him rude or even remotely unprofessional. Best garage in town.

Took my vehicle there after another shop indicated they find the source of the leak, much less…read morefix-it. Troegner's fixed the problem for the amount estimated and it was available same day. While it was there, I mentioned a transient problem and before I picked up the vehicle from the original need, he'd already addressed that problem. I live in South Portland but if I have an involved repair issue in the future, I will take it to Joe Troegner's in Biddeford -- amazing expertise, service and value.

Had brake work done and was completely satisfied. Friendly staff. Will look forward to using them…read morein the future.

Did not leave the house intending to buy a vehicle but decided to swing into Ira Ford Saco and take…read morea look at the Super Duty pickups. My wife and I were looking them over and Darren came over to see if we'd been helped. Darren has the personality and professionalism to be able to ask all the right questions and put you at ease to guide you through the whole process. After chatting a bit Darren knew what we were looking for and introduced us to what would become the truck of our dreams. My wife and I have worked in all of the 48 states and know in sales you have to come across nice but dealing with Darren it's easy to see he's not a fake, he genuinely wants to help you find and purchase the right vehicle for you. Sincere thanks Darren, it was quite a day for us.

There are all kinds of places to purchase vehicles, and I highly recommend you take your business…read moreto those places and stay far away from Ira Ford Saco. My wife and I were incredibly easy customers. We didn't haggle at all on the price of our 2024 Wagoneer. During the process, the dealership on their own accord offered to install a brake controller for us after we discussed our wants and needs. However, when they handed us the keys at delivery, there was only one. When I requested a second key, I was met with a continuous sob story from management about how they "lost money" on the deal and flat-out refused to provide one. The price of the vehicle was a business decision of their choosing, not something I negotiated. It is entirely unprofessional to guilt a customer over the dealer's own pricing strategy just to get out of providing a spare key. To make matters worse, after a closer inspection of the vehicle, the emblems are already peeling off and the windshield wipers are incorrect. Now, on top of fixing those oversights, I have to shell out hundreds of dollars out of pocket to purchase and program a second key myself. These care about the quick sale, not the customer or the quality of the vehicles they put on the lot. Highly recommend staying away.