We were extremely satisfied with the time, attention and service we received from Legacy,…read morespecifically Johnnie. Our beautiful hot tub was delivered and installed. They did not damage the screens/ frame at all and everything was clean when they left. We love our hot tub! Extremely therapeutic and just feels awesome. Most importantly, their customer service is outstanding and they take their time to help you with whatever problems you/ your hot tub may have. Thanks do much Johnnie and Dave!

Top notch sales and delivery…read more The purchasing process was very smooth with no pressure. Sales people were very knowledgeable about the products. Delivery went very will and they were very respectful of the surroundings. Had a few questions post delivery and the team was always very responsive and happy to help. We strongly recommend checking them out.

Bought an American Whirlpool hottub from this company at their Lakeland location two years ago…read more Went with a local company, knowing we would pay more, because support was important to us. They did tell me that they were going to be discontinuing that brand but that they would still provide service. Now the hottub can't get hot (I keep it set at 104 degrees and it is stuck at 99) so I called them to see about getting it serviced. Now they no longer service these hottubs and that I need to call the company to see who can service it. They couldn't/wouldn't help me find someone to service it! Guess now that they have my money, I'm on my own. Would never go back there again. UPDATE: Closest certified American Whirlpool service center wants to charge me $471 for travel expense. I have messaged this company to ask for help since they assured me they would still service the hot tub we bought and I never heard back from them (that was over a week ago. I also called the Brandon location to see if I could get some help and all I got was "I'm sorry!". No offer to help in any way. I hope others will see this before deciding to do business with these people.

Buying a hot tube through the Racetrack Road location has been an awesome experience from sale to…read moreinstall and setup. Dave helped us choose the perfect spa and was great walking us through the extra challenges of buying a hot tub mid-pandemic. Our original hot tub became back ordered, but he was able to help us find an equivalent model at a great price and in a timely manner. We are very happy with the results and glad we went with them!

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

In November 2023, our 65 year old pool lost 14 inches of water in 3 days. After years of applying…read morebandaids, its time for replacement had come. We interviewed 6 pool installation companies, and the one that heard, listened, and created the most appropriate solution for us was Hollywood Pools and Spas. They built a pool and patio that have met our needs perfectly. We have a new pool within the shell of the old (35x15) pool, deep enough for vertical water aerobics (6'3" instead of 8') and an adequate size to accommodate whatever and whoever!! The Hydrazzo finish is beautifully smooth, and the Shellock pavers promise us many years of worry-free living. They need no sealing and complement the bronzy tones of the back of our house. A major concern for us was storm generated water coming in the back of our house and screened porch (slightly downhill from the pool). 4" drains liberally installed were the perfect solution to sending water to the side yards. We experienced no serious water-related problems from Hurricanes Debby, Helene or Milton. Yes, there were some hiccups, but all concerns were suitably resolved. Thank you Ron, Joe, Jessica, Chad, Tanner and all the related subcontractors. That was the year that was!! One of the most valuable parts of this process is the fact that the "salesman" you speak with initially is involved in the process all the way through to the end.

Pride in the process...These guys attention to detail and ability to not overlook function really…read moresets them apart. If you are looking to get a new pool built or even remodeled, I highly recommend taking a look into Hollywood Pools and Spas!!!

Do yourself a favor and don't even bother walking in. Just go to another location…read more I just had yet another horrible experience at the pinch a penny on Tyrone. Sunday afternoon, at least five customers in the store at the time. The owners son, Evan, is always on his phone and refuses to help customers. Today, He sees me walk in with four chlorine containers, makes eye contact with me, completely ignores me and looks back at his phone. I load everything onto the rolling cart myself and go up to the front desk where I'm told by an employee who's leaving and trying to catch the bus that someone else will be up to help me. Great. Evan is still on his phone. Another young man comes up to the register to help me. There's another customer in line behind me. No one is there to help out to the car, yet Evan is still on his phone. After loading the containers into my car myself, I go back in to make sure I get his name so that I can write this review. I tell him what just happened and he denies it and says He didn't make eye contact with me. Keep in mind, he still has not raised his elbows from the counter, and he's still connected to his phone. Talk about customer service!!! Most employees here are helpful and greet you with a smile. Francisco is wonderful. Randall is always there to greet you and do his best to assist. I have back problems and have a hard time lifting these myself, as they are quite heavy. It's really disappointing that the owner of the company has decided to put their son in the store ( Probably to teach him some work experience and the value of earning a dollar) and that his son is driving off customers. He's an entitled, rude kid who couldn't care less and he has no business dealing with regular neighborhood paying customers. Bummer. One bad apple can ruin it for the whole bunch. From now on, I will be driving further to another pool store, in hopes of decent service.

I have been trying to resolve ongoing equipment issues with this Pinch A Penny location since…read moreJanuary, and the complete lack of communication and accountability has been unbelievable. I have warrantied equipment that I have repeatedly asked to have repaired. Over the course of several months, I have left 5-6 phone messages, requested callbacks, and followed every process I was told to follow -- yet no one returns my calls. Not once. What makes this even more frustrating is that I have spent thousands of dollars at this location on pool pumps, timers, chlorinators, and service work. Despite that investment, I am now left with equipment that does not work and absolutely no support from the company that sold and serviced it. To be very clear: I have not asked for discounts, refunds, or reduced pricing. I have simply asked for a phone call to explain the cost of service for a line item related to repairing a second piece of equipment. That basic request has also gone unanswered. The woman I've dealt with at the repair center has been consistently rude, dismissive, and openly hostile. When I asked to speak with a manager, I was told that the manager is the owner and that the owner does not return phone calls -- which is astonishing for a business that expects customers to spend this kind of money. I've also asked multiple times for the repair technician to simply return my call. I understand technicians are busy -- I'm not asking for an on‑site visit, just a quick phone call. When he is on site, he's been great, which makes this breakdown in communication even more unacceptable. At this point, the money I've spent feels like it was for nothing. I shouldn't have to fight this hard just to get warrantied equipment fixed or to receive basic communication. I am writing this review in hopes that it finally reaches the owner and results in a resolution -- which, at this point, is simply to honor the warranty and fix the equipment I have been trying to get addressed for months. If you value your time, your money, and basic customer service, proceed with caution

Whole experience was exceptional - from first meeting Bob to the complete project was amazing. We…read morehad travertine pavers placed over our deck and lanai with the pool resurfacing and the whole job took only two weeks. Everything promised was delivered and with quality and care. There were a couple problems with the project but Bob and Ryan were steadfast in getting it just right and really took the time, so their diligence really was key. I am so pleased with the results and I highly recommend their services,

Walker Pools (formerly Affordable Pool and Spa services) resurfaced our residential pool and we are…read moreelated with the results. The process was explained to us in great detail so we knew what to expect with every step. The entire team of professionals were courteous, friendly and respectful. The job commenced and was completed within the time frame they quoted (7 days total). Frank and his team were definitely "detail oriented" and we could tell they take great pride in their craftsmanship. We definitely recommend this company for any pool or spa construction or renovations you may need.

After the hurricane(s) our hot tub no longer powered up. After looking around for hot tub repair…read moreservices, I found DutchCraft Services. In one trip, Ben diagnosed the problem and made the repair. Fast forward to the present, when we came back from a trip, I noticed that although the water was heating, it was nowhere near the higher temperature range. I tried to troubleshoot it myself, then gave up and gave Ben a call. On the phone, he was able to figure out the likely cause and told me to try out his solution. Lo and behold, it worked! Friendly, super knowledgeable, fair pricing, and efficient, the type of business anyone should strive for. Thank you so much Ben, you've won us over as a customer for life.

Came the day before Thanksgiving to service our tub and give my wife what she wanted for…read moreThanksgiving a working hot tub. Now less than 12 hours later tubs going strong and up to 95 degrees. Found our hot tub servicer going forward.

Just had Dave Smith working on a repair, thank God it was a simple one, but Dave was a consummate…read moreprofessional, kind, and informative. I don't know if you can ask for someone while scheduling a repair, but I wouldn't ask for anyone else.

We purchased a spa from this place 3 1/2 years ago. We continue to purchase supplies from them…read morethroughout the year. Being a past customer gives us a small discount which helps to lower the cost of operating. The spa is a Hot Springs salt based system, so very little maintenance is required due to a lot of automation of water quality tech built in. There have been a few small items requiring some fixes, but have been covered by warranty which is a bonus and another reason why we chose this spa system.