Called Pinch A Penny because my pump basket was sucking air. They sent Two technicians who were very friendly and knowledgeable. I thought it was going to be an expensive pump problem. They spent time to examine the whole system and replaced a couple "O" rings and rebuilt a valve. Problem solved. They charged only a reasonable service call. The Orlando Kirkman south store will be my first call for any pool problem. read more

I hate to give an updated review about this company, but it needs to be said. We are closing on our house and need the propane heater and electric heat pump repaired. They only have one person that works on the propane heaters, so we scheduled him. He cancelled the day he was supposed to come (Monday) and said he couldn't come out until Friday - when we would no longer own the house. Luckily our realtor's admin was able to get us a different Pinch a Penny location to send a tech the following day. I called the original location to check the installation date for the electric heat pump and they told me but also said they don't service that unit. The techs at the house said all Pinch a Pennys service that equipment. The original location (Sand Lake) was the one that installed the unit and never mentioned this. I still recommend John for normal service, but if you need to purchase or service heating equipment, don't use this location. read more

store #121 in bay hill owned by Darshan Patel and Tuscarora Patel is a terrible place to do business with. I had a receipt for a return on a chemical and they refused. After doing business with this company for 36 years I am finally throwing in the towel and going to LESLIES POOL SUPPLY. terrible customer service RUDE read more

My family and I give Tushar and his team a five star review, but they deserve 10. We had a pool serviced recently that had been dormant for several months and needed to be drained, treated, and repaired. The entire team have been so helpful bringing our pool back to life, and continue to provide excellent service to keep the pool running smoothly. We cannot thank them enough for the prompt, courteous, and personal customer service we have received. Highly recommend them and look forward to continuing our established services. read more

We are in Palm Coast, Florida and had a pool built almost 2 years ago: The builder, Waldhauer & Son, inc did a horrible job finishing the grout around the tiles, we complained 4-5 times and asked them to send a better crew and do a proper job. No response, they ignored the complaints and went into hiding like little cowards. Had to hire another company to re-grout the pool, after 3 attempts it was slightly better, but still mediocre. I demanded the money back and agreed to settle out of court. Now the pool still looks like crap,.. Then I walked into a Pinch-A-Penny store and asked them to take a look. They called the next day and asked if an 11:00 AM appointment would work? The owner Josh Hudanish showed up right @ 11:00 and took a good look at the project, then came back right on time 2 days later with grout contractor who confirmed he could do a better job. I singed the contract and another 2 days later both Josh and Justin showed up right at the agreed time to start the job. (At this point I had tears in my eyes, never seen contractors show up the very time they promised, especially Waldhauer & Sons, they would be a week or two late usually and many times never showed, I waited 4 weeks for the final grouting but it never happened) Long story short, my pool was finished to a much higher standard with Pinch a Penny than the builder could do. I will use Pinch a Penny in Palm Coast again, hat off to their On-Time performance and the workmanship resulting in straight grout lines and clean tiles. read more

I cannot say enough good things about this Pinch A Penny's pool service. Hector has been servicing our pool for over ten years, and is fabulous. This man treats our pool like his own child, visiting it twice a week, and really cares about every detail. Maintenance needs on the system have been promptly responded to, and the heater recommended by owner Tony has served us well. Brad, in the store, provides great communications. I've actually never set foot in the store; their service is so good I've never needed to! Great company. read more

Pinch A Penny - Pool - Hot Tub & Pool Near Me - Orlando, Florida

the PAP store I use is on Orange Ave (SODO/Edgemont) in Orlando. Ganesh and Neha and Steve/Alex are great! I was clueless about my pool and they are patient and test your water and then recommend chemicals Easy !! read more

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I have 3 quotes for my pool refurbishment project. At the end I have decided to go to the store I have been visiting for the last 30 years in the neighborhood Pinch-A Penny at Dr Phillips. To my surprise the whole project was completed within a week as they had promised. The crew was very efficient at every step of process and made sure to clean up the pool area at the end of the workday to make sure safety complies with safety standards. Darshan has visited every day to oversight the project. During the process we realized one of my pool lights was not working due to a water leak. We purchased the new light bulb. His crew member installed the light bulb and gasket for us free of charge to make sure it is working properly before filling the water. I highly recommend Pinch-A Penny at Dr Phillips service. The store is locally owned and operated by knowledgeable Patel's brothers. I am always pleased with their professionalism and customer service every time I visit the store. Thank you for the services in the neighborhood. read more

I recently purchased a home with a pool. As a first time pool owner, I'm really overwhelmed with everything from the chemicals to what tools I need. My husband and I stopped in to this location and they were so friendly and helpful! They gave us several different brochures and pieces of information so we could take it home and digest. We also showed them a photo of our pool, which was a bit on the green side since it had been sitting for a couple of weeks. They told us exactly what to buy and even wrote down the steps for what order we needed to add everything. We also learned about pool school, which is something we are definitely going to be taking advantage of - someone will come out to our house to basically give us a crash course on how to maintain a pool. Thanks for the great service and for being patient with us! read more

Called to see if they had what I needed and how much. oct 17,2020. Two Younger in their 20s male one tall and one shorter. The Second I walked in Loudly the shorter male super loud PUT ON YOUR MASK. I thought he was holding me up or something so loud almost screaming. No hello do you mind. I have a serious yes a serious health condition which I shared with the taller guy. Really nobody's business. this Short fair skinned young boy has NO Manners at all. Scared the Crap out of me over a Mask. Only the two where in the store I was at least 70 feet from anyone. I do not recommend this store due to the short unpleasant yelling guy that works here. Go to another Pinch A Penny. He could have said nicely and not at the top of his lungs PUT ON YOUR MASK loud and angry NO APOLOGY. Many Other Pinch A Penny's Save Yourself from this Guy with no manners what so ever. read more

I've been so impressed with Pinch A Penny. This location has been so helpful over the last couple years. When I call they are eager to talk with me and give me advice. When my pool cleaning company gave me outrageous estimates to fix issues, PAP got the job done at a fraction of the cost. The most recent problem was that my salt cell had malfunctioned. The pool cleaning company said they were going to need to replace the salt cell ($900) or my control system ($1200). I called PAP and they showed up sooner than expected and found out a damn frog had somehow got into the control box and blew a fuse. Problem solved for $125. I'm thankful for Pinch A Pennys honesty and competence. The employees at the sand lake location are top notch. read more

This store has been so accommodating. No issue installing the pool light I purchased elsewhere. Those other guys, no way. Has to be their sale to schedule an install. My experiences s far is they aren't pushy or indifferent to your needs. Helpful with little regard to if there may be a sale or not. My 8 year old cleaner was happily dismantled to determine if time to junk it, or repair it. I told them this unit had been replaced already, so the intent was keep as a back up. No problem taking the 20 minutes to blow it apart and then trash it! LOL. read more

I wish I could give 0 stars after the encounter I had with a gentleman named Brad. He thinks his knowledge is the most important thing when in reality he needs to learn basic customer service skills. I have never in my 48 years of living felt the need to write a stupid review but I genuinely would be embarrassed and ashamed having an employee like him working for me. Needless to say, I will be taking my business elsewhere even if it means going out of my way. read more

They serviced my home for over 10 years both when I lived there and when it was turned into a rental. They did a fantastic job and kept things in perfect shape - there were no tenant complaints in 6+ years and my experience was the same! They also were fairly priced for repairs, and very responsive over email and phone. When I was a first time homeowner, they were really helpful in explaining what I needed to do. I highly recommend them whether you're doing it yourself or having them take care of things. Thanks for the great work! read more

I had to go 3 times for them to give me the right pump, the "expert" got it wrong even though I provided him with all the data. They assembled the pump and again it was unfinished. Not really a great experience, read more

Great staff with knowledgeable information on any pool problems you may have. Well stocked supplies also.

Amazing friendly service! Had a failing pump and called five pool repair places - one estimated $2,500 over the phone, and the other four never responded. I stopped in here after work, was greeted immediately and they knew exactly what the problem was just from my description. They showed me - on an in-store working demo, no less! - exactly how to pull the motor and bring it in to save the service call. Who does that? Teaches you for free how to do something that saves you from paying them? They did the repair in 20 minutes, saving me $1,800! I can't say enough good things about Brad and the whole team at this store! Thank you so much! read more

Super helpful and a very large store. I went in here literally ten plus times to ask questions about getting my pool in order. It was one thing after another breaking or going wrong and they gave me detailed instructions and were always pleasant about it. Several people helped me. They also have coupons that they send you in the mail to save on your chlorine jugs. read more

Always very helpful and pleasant. I recently had an issue with my pool pump that I thought was going to need to be serviced, so I called the store. The individual I spoke with talked me through the problem, and I was able to easily fix it myself, via his instructions. Had this been another company they could've easily charged me all sorts of money for this easy fix. I truly appreciate their honesty! I would recommend them 100%. read more

Very clean and organized pool store. Prices are comparable to other stores I've visited. Staff is knowledgeable and cordial. A young man named Joel was very helpful. He dedicated plenty of time to answer all my questions. Thank you! read more

The team here is nothing short of amazing. Being new to Florida and being first time pool owners has resulted in many calls from us as we learn the ropes. Jess, Neil and Brad have had so much patience with me. I highly suggest this company! read more

I moved into a new house in Orlando Florida with a pool. When I purchased the house the pool heater was broken and needed to be replaced. I had received in the mail a flyer from a chain called "Pinch A Penny" accompanied by a 15% coupon specifically off "Pool Heaters" . I went into the store and they suggested that someone should come by and take a look at the pool to see what would need to be done. A representative came by and quoted me a $3500 price including install. He also stated that if I wanted to avoid paying taxes on it and I could get a doctor to submit a fraudulent prescription that I needed a jacuzzi for chronic back problems. Of course I said no thanks to that scam. I agreed to have the heater installed but stated I wanted to wait a week or two to make the decision. Two days later someone showed up at my house to install the heater. I gave them a check for the $3500 - 15% along with the coupon + tax. later that day I got a phone call from the respresentative stating that he had already given me a good price and therefore I couldn't use the coupon. I scanned the coupon and there was no mention of anything precluding me from using it. I stated that back to him and the response that I received was that I could only use it in the store!!! Huh? I went into the store to buy it and they are the ones that said they needed to come see it before giving me the quote. Fast forward. A month later I am refinancing my house and I am told by my mortgage broker that Pinch A Penny placed a construction lien on my house for $4700!!!!! No notice from them, no court action, no anything. A construction Lien???!!! They did NO construction on my house and the price was never anywhere near $4700!!!! read more

I have been going to this P-A-P for about 12 years. I take care of my own pool. I have never been to another pool supply store because I don't need to. I have never compared prices because the service and trust here is phenomenal. If I have a pool problem I can call them and based on how I describe things they help me over the phone so I can fix it. If it isn't fixable I can bring in my problem (ex: vacuum) and they will always be fair and trusting about the best and cheapest way to fix it. They will say things like "You don't need a new vacuum. You can fix it for a few dollars". They are friendly and will bring out my full chlorine bottles to my car and not except tips. If they have to come out (pump issue) they fix things up right and fair. They fixed my pump and my water has been crystal clear since. They told me how everything works and what I need to do to keep it running well. They are patient, knowledgable and fair. read more

Excellent pool store. It's well stocked, clean, and always has knowledgeable and helpful employees. I get all of my Big Green Egg supplies here as well. They always stock interesting, high quality charcoal. I have never had a bad experience here. read more