I am astonished at the lack of professionalism and honesty I experienced when representatives of this company came to give me a scheduled estimate visit. First, a technician came, listened to what I needed, and examined the area under my sink and the faucet I had bought to replace my broken one. He took photos "for his boss", and went back to his truck "to work on the estimate" twice. Then he came in and said his boss wanted to come in himself, and he went back to the truck, again. The boss showed up in a different company van, and informed me that he had gone over everything with the technician, but the technician had been "called away". He then proceeded to start the entire process over. He made me repeat answering various questions multiple times, then proceeded to repeat everything. He even went back to the truck for his measuring device. Then, after a bizarrely long period, he insisted that a reverse osmosis drinking water filter would cost more than $1200 (the Wirecutter recommended model is under $500). He further insisted that installing the filter would cost upward of $1200 in labor, alone. Then he tried to upsell me, and argued with me when I asked him to leave, and just send me an estimate. It took me getting very insistent and loud before he would stop arguing and just leave. I then wrote the company directly about the experience (before posting this review), and they didn't bother to respond. I strongly recommend that this company be avoided. read more