I love the classes here! I've become much stronger and feel more lithe. Try it! You'll have a self-esteem boost right away! read more

Been going here 8 years and I love it !!! The best teachers, classes and the cleaniest studios. I strongly recommend! Has changed my body, mind and helped my sprained ankle injury. I will always come here as long as I live in San Diego.. the best for a reason !!!! read more

Do not sign up , the refuse to cancel my membership, see all the 1-2 star reviews RE CC transactions. It's totally true. So scammy.

Purchased a package of 50 classes which I put on hold due to an injury. I've been trying to reach them about options to extend my package and 25+ messages plus many phone calls and several months later... crickets! The instructors can't help you, they just advise that you contact customer service. Which is an impossibility. I used to love Pilates Room Studios. It has gone downhill and I would not recommend!! read more

I agreed to a 1 yr contract for $89 a month after a Groupon deal. They kept charging me $10 a month for a hold throughout the pandemic. I repeatedly told them I wanted to cancel due to the pandemic, and they wouldn't disclose their disinfecting and cleaning protocols when I asked. When I was sick with Covid I again requested to cancel my membership and they still refused. Now they want to charge me $150 a month until my contract ends. I will be contacting the better business bureau if they don't end my membership. read more

I contacted them after about my 2nd month, and several times since, regarding the lack of classes that are offered for the All Levels class. Some days the 2 studios that are closest don't have any classes, or only classes for those people who don't work during the day. On top of it all, I thought the special I signed up for was $50 a month and instead it's $100, but that is my fault for not understanding the fine print I didn't notice. They will not let me out of my contract without ETF's, even though they do not provide enough class choices to even make my 8. I asked for a phone call from someone via an email (in the subject line) and it took 2 full weeks and many emails and a text to get one. I found out their customer service is off shore and would get canned responses in the middle of the night (so I asked). If considering Pilates Room, I would check the locations you can go to and make sure that you can get your money's worth. I feel very, very ripped off...which is the reason for my review. The classes that I can get to have been great from 2 of the 3 instructors (one is so far outside of being an all levels class and no offers to modify for those who are not 100% bendy!). All in all, I am very disappointed with Pilates Room and felt I needed to have a review that gave a "Buyers Beware" message. read more

The main reason for 3 stars instead of 4 or 5 is because of their broken AC. So far I've been to two classes here. Then it got hot. The AC wasn't working during my first classes, and there's no phone number so I can call and see if they ever fixed it (the other ladies said it'd been broken for more than two weeks) so I'm waiting for the weather to cool off again before I venture back. My first class was fine. I'm coming back from a surgery after which I wasn't allowed to lift my arm above my head/do weights for 6-7 weeks, so I'm weak. I told the instructor this and she told me just to take it easy if I felt anything pulling. We didn't do anything that required modifications for me, but to my disappointment, she never told me how to fix my form when several times I know it was pretty tweaked ('cause I'm still weak!) nor did she check with me after class to see how I felt, when most instructors would probably ask. My second class was much harder, but the instructor was more attentive. She did provide modifications, corrected my form, told me when I did stuff right (always nice to get positive reinforcement). Also, be aware when you sign up for classes, it doesn't always indicate which ones are hard or easy. So first I did "Pilates All Levels" which means obviously it's for all levels, and you can use modifications if you're more of a beginner or have injuries. No problem, that's what it was. The second class I took was "Butt & Abs" and everyone waiting (and the instructor) warned me it was a difficult class-- yet when I signed up, it didn't say how difficult it was, or I would have waited until I was more in-shape again to attempt it. I mean, it's not like I wasn't allowed to use modifications, but I did require more attention than others, and maybe it'd be helpful if they indicated the difficulty level on the website. The reformers are not wood but metal, which to me are harder to work with than the wooden ones. Another thing to know beforehand is there's nowhere to put your shoes/purse when you come in (most places have bookcases for storage), so you have to put it under your reformer or beside it. There's also nowhere to wait, so if you arrive early you have to wait for everyone to exit before you're allowed inside. So don't get there early, and don't bring a huge bag. After class, Pilates studios expect you to wipe down your equipment-- most provide you with towels and spray. Here they use paper towels. read more

I've been really disappointed with this studio. When Covid happened they were very hard to get a hold of and kept charging my acct even though they were closed. They then said I would get 20 classes for later if I kept it open. I only said yes because there already charged me. The next month I was finally able to freeze it . My kids have asthma and I don't want to be in a studio situation with others working out. They then un froze it the day they opened and charged me again. I have $300 in charges and haven't taken a class. Now with the current situation they refuse to let me cancel due to fear of Covid. It's really sad that there customers don't matter in a situation of this nature. Go somewhere where they don't bind you down . They should provide quality service that keeps their clients coming back. read more

I enjoy coming to this Pilates studio, it's 10 minutes from my house. Other studios over charge you for classes, but for new clients there is a deal of 8 classes for $25.00 and a $49/month membership after your first month, that is a deal! The good thing about the Pilates Room is that they have other studios with other instructors that you can go and take a class at. There is classes from beginners to Tabata to EXO chair, totally work the try! You will definitely see results after the first month! read more

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My reason for marking this business a 1 has nothing to do with pilates. I tried them on a groupon incentive - and they have been spamming the crap out of me. Today alone - 3 text messages. They do not provide 'unsuscribe' options in their emails and they text all day long from different phone numbers. If you sign up for them, don't give them one of your primary email or phone accounts. You'll never hear the end of them. I hope this at least gets someone's attention in that place and cuts it out. Really bad business. I have tried other pilates studios in the area that did not do this to me, and to which I will give my business. read more

Horrible customer service. They refused to activate my groupon purchase just because my full name didn't match my email address on the Pilates Room account I created even though I provided my groupon voucher number. Basically if your name is Jen Brown, your email attached to your Pilates Room account has to be jenbrown@abcd.com if it's something else other than your full name then they don't activate your account or they don't want to activate it if you purchased the classes from Groupon and maybe they want you to purchase it from them. I honestly don't know what their deal was but I haven't heard such a thing before. First I thought there was a misunderstanding but I exchanged emails with multiple people and received the same response and it takes them over 48 hrs to get back to you. No wonder why they have such low ratings. Don't waste your time with them. read more

I'm only giving this more than one star because I actually liked this studio a lot for a while. The workouts were great, but the customer service has been horrible since I have tried to cancel my membership! I became pregnant and after the first trimester I asked for some information regarding which classes would be best for me (I didn't do Pilates for the 1st trimester due to medical reasons). I got a reply that the instructors could point me in the right direction, however I would have to sign up for the classes and then see if that was a class I could take! Seriously? So I have to waste classes if I can't take one? I asked for more information and never received a reply. So I stopped working out with them fully and chose a different form of exercise. Well my membership agreement finally ended so I wanted to cancel the membership I wasn't using, but contractually paying for. I have emailed 6+ times asking to cancel my membership. I have received an automatic response numerous times, but only a response from a real person a couple times. They tried to say I cancelled too late for that period so they would have to charge me for another month. Fine, I just want this to end, I agreed. Then low and behold I get ANOTHER charge on my account this month. I have emailed numerous times since asking them to fix this, that it is getting ridiculous and fraudulent and I have received no response from their company other than the automated response. I have now had to go to my bank and dispute the charges. This is a mess and they have ruined the good reputation they had with me. I used to tell all my friends about how great this place was and how good I was feeling working out here. Now I just have a horrible impression of them and their business practices! I wish they would have held up their end of this business agreement. read more

Sigh, this place was awesome until I am now trying to cancel my membership because I moved out of state. I had originally bought a 3 month membership to get in shape for my wedding... low and behold, I've been charged for the last 7 months!!!! WTH! I've emailed several times AND called and no one has responded to me. Please PLEASE, someone reply to me! If you have this many bad reviews about poor customer service shouldn't it be a sign to fix it?? Your classes and teachers are mazing but the business model for customer service is totally sh*t. Sorry, not sorry. read more

While the workouts are fun and instructors are helpful, the canceling membership policy is awful. I felt the need to write a review to let people know that canceling a membership is a process and that they refuse to refund people. I bought a 3 month pack, and instructors at the studio told me I would have to specifically continue. In the app, it stated that the pack would expire at the end of the 3rd month. But, I was charged at the start of the 4th month! I have been in communication with the support line, and they refuse to give me a refund. Apparently, in the fine print, it states that there needs to be a written communication 30 days prior to cancel the membership. This was never stated when I booked the 3 months nor was it stated when I talked to instructors. You would think that the instructors would know and communicate to me. They said I can get a credit, which I don't want especially after the frustrating communication with the help line. read more

Legitimately this Trumper Cathy just said my husband should have no problem finding a job. OMG. Yes, my reviews of those places were from January, coincidentally the same month I signed up for your studio, and right before my husband lost his job. Thanks for rubbing salt in the wound. Masel Tov. read more

I've been a customer of Pilates Room for several years. I like most of the instructors but sometimes the owner's policies infuriate me. My husband (who has had cancer 4 times and 32 surgeries) has to have heart surgery and Pilates Room won't put a hold on his account unless we send a letter from one of our doctors. Really??!! We're busy seeing multiple specialists who are very concerned about saving my husband's life and this place wants a f@cking note! Ridiculous!!!! read more

I have them 1 star because 0 is not an option. This company is truly greedy and has the worst customer service I have ever experienced. They continued to charge my account when they were shut down for months. They offered me a 2 month pause, but the payments resumed even though they were still closed. They wanted hundred of dollars to cancel my account even though they could not provide the services that I signed up for. This company needs to close its doors down ASAP as the ownership is not fit to run a business. There are hundreds of other Pilates studios in San Diego and I would highly suggest going anywhere else but here. read more

Good luck getting in touch with these guys regarding any billing issues. They are SUPER responsive when they WANT your money. If they over charge you or you need to cancel - HA! Good luck. They are truly awful and unhelpful. The classes were great though. I actually had to go through the trouble of disputing the charge with my credit card just to try and get this back. Which is a total pain! I gave them ample time to refund me even after they confirmed they would cancel - did I get a response? Nope. So - now I disputed and am letting my credit card company deal with them. Buyer beware! read more

I never started my 8 pack of classes I bought here because of their toe sox policy. You HAVE to buy them to do the class?!? I only have $20 to spend on fitness this month! I USUALLY SPEND $0!!! $20 more for toe sox was more than I was willing to pay for fitness in one month... $40 + ??? Sorry, but I don't think one pair of socks is enough for me.. Decided to just not go to classes. VERSUS PAY ANOTHER $20. Wanted to waste $20, rather than $40. I'll just work out elsewhere. I even emailed them asking where I could purchase toe sox and for how much. I would like to be prepared when going to an unknown studio. I would rather have sox in my possession, bought from a store, than be told to just buy them right before class. I asked twice, and they gave me the run-around. . . . . . . . . Would not give me a store name. Other reviews said this is their gimmick .. this is a really gross way to run a business. read more

Well, yelp friends: I write this review because I rely on yelp to tell me how it is; if I don't write reviews so other yelpers know the deal, it isn't fair. I thought I read the reviews on yelp before purchasing the $25 Groupon for 8 classes. Clearly, I didn't. I went to one class and that was it for me. I don't care if I lose the other part of the $25 (and based on a review below, the owner doesn't care either). Yes it is a bit dirty. Yes it is bare. When I walked in there were two instructors sitting on the ground with their laptops, working on class administration. Neither said hello to me. I thought that was strange, since usually you want new students to return and so you usually make them feel welcome. All of the other students had brought non-skid socks; I guess I missed the memo that these are required. The instructor finally said hi to me, and I asked her if the socks were required. She said they were, but it was okay for this session (I was putting my shoes on to leave cuz I wasn't paying $20 for socks). She was very nice. However, I was taking a beginning reformer class, and it was not very beginner. I am an old (stress "old") dancer/athlete, and I am trying to get back in shape after surgeries and injuries. I was taking dance and pilates classes before the instructor was born. This class was more like a beginner/advanced or intermediate class. I have no idea what they do for a Pilates 2 class. It was fast paced with house music playing. The description of the class on their website was slow paced with calming music and attention to proper form and flexibility. I felt like maybe she forgot which level class she was teaching. She was good at correcting form, but she sort of barked "come on ladies push through it!" like I was taking a spin class. It just isn't my style. Bottom line I didn't like the place, the ambiance (or lack of), and I feel there is not going to be any kind of consistency with the levels of classes being delivered. Club Pilates on Mission Gorge is soooooo much better. My Groupon with Club Pilates is used up, but I would rather buy classes at full price there than go back to this one for free. Just sayin'. read more

A friend and I purchased a Groupon for 8 classes, i didn't have a problem with their policy of the classes expiring one month from activation date! I think with any workout routine it is only effective if you are going 3+ times a week. Also when i went to sign up online I loved that they had a good range of class times/levels. This was my friends first time doing reformer Pilates and she wanted to try it because of much i had loved my workout at a different studio! We were so excited to go to our first class!! Unfortunately, that's all the positive things I have to say about the Pilates Room. The studio has no ambiance, and the instructors are not well trained. When we walked into the studio it felt really awkward and unwelcoming (even going with a good friend) the instructor asked for our names to check us in, but didn't introduce herself or ask if we had any previous injuries...which in any form of workout they will ask you whether it be yoga, Pilates, boot camps etc. I have taken reformer classes before and this was the first time I had ever attended a class where the instructor doesn't come around and adjust you! Also they don't offer any type of modifications for people who may not be able to do the full position/alignment. As many other Yelpers have said the instructors are really blase, they aren't motivating or encouraging and quite honesty don't seem do know what they are teaching. Needless to say, we didn't even finish our package!!! Again, as other Yelpers have stated deal or no deal go to Club Pilates where the instructors are genuine and care about your health, well being, and giving you a great workout that is tailored to your needs. read more

This place should be shut down! I enjoyed one or two of the instructors, but when COVID hit and they could not provide service, they refused to stop taking payments on my yearly contract. While I didn't agree with their policy, I accepted and asked that they cancel my yearly contract when it was up. They didn't and they continued taking automatic payments from my checking account for 2 months after my annual contract was up. I requested 3 times that they stop taking payments and refund me for dues taken after my 1 year contract was fulfilled. They proceeded to tell me that they would credit the amount they charged me for future services but would not refund me as it was not their policy. I guess the would rather end up in small claims court than provide stellar customer service. Unbelievable! read more

In comparison to other studios I would say Pilates room in mission gorge is lacking. This location had been open for almost a month and still have not put up mirrors, bought enough cleaning supplies for members, or have weights. This studio is cheaper than most, but I don't get as good of a total body workout as I do at other places. I think a Pilates studio should wait to open until they have the necessary equipment for members to get a full experience . I have enjoyed many of the instructors, especially Betsy and Anne, however some of the instructors are not helping to correct newcomers or fully show them how to use the equipment. A person can get easily hurt if not shown the proper way to use the machine. I'm hoping Pilates room mission gorge starts to get the studio together, otherwise I will continue with other studios for my Pilates. read more

I have taken classes with almost all of the instructors. My favorite instructors are Fernanda, Betsy, and Stefanie because they provide challenging, fun workouts. I'm not here for a stretch and a few situps--I'm here for a rewarding, sometimes sweaty workout. I like the three of them because they are awesome, knowledgeable, and no-nonsense instructors. Don't mess! Just when you think the rep is over, they'll add in another 10. Yes! Fernanda has a fun, dry sense of humor, and doesn't let you slack off. Betsy is sweet and enthusiastic and provides great corrections. Stefanie is personable and funny and mixes things up with interesting and unexpected exercises. All three of them tend to talk more during the workouts, which I prefer, because it distracts me from the pain (just kidding). If you want to feel challenged and sore the next day, go to one of their classes. read more

I like the other locations a lot more than this one. I haven't been to it in months but when I went the machines didn't allow me the full range of motion. I asked an instructor at my first class in this location because the machines are totally different that the 2 rooms downtown and the one in mission valley. He said I'm sure you're probably set to the same settings as everyone else so you should be fine. Halfway through class I realized I wasn't on the same settings and couldn't figure it out. The next time I went the instructor also wouldn't help me to fix it. I found the machines frustrating to use to the point where I hated class. If you ever have a problem with your account either incorrect absences or them charging your account early, customer service is now terrible. They used to be pretty good but now it is terrible. Also, my friend is military and when she unexpectedly had to deploy they wouldn't let her pause her membership for free and charged her the $20/month to pause her membership. NOT a good sign and just overall terrible service for such an expensive membership. read more

Instead of Groupon, I bought the 8 classes deal from their website for $25. My favorite instructor is Betsy. She's one of the few instructors that watches what people are doing and corrects their form. This was my first time doing Pilates with the reformer machine, so I didn't know what I was doing. Some of the other instructors work out during the whole time and that might be good for classes without equipment like zumba, but you really need to have correct form with the machine or the next day your neck will really be aching. The room was clean, and there were about 10 machines. Book your appointment online and make sure you can make it! Their online booking system is easy to use. The classes are fun and people aren't really watching you like some other gym classes because they need to pay attention to the machine and their form. So give it a try if you're thinking about it. read more

I took a class here with instructor Merilee. She was attentive to each of us and made sure we doing ok with the amount of tension on the springs. She was great about explaining what areas on our body we were working out with the different moves. This room has 3 rows of reformers and had good space in-between them. This parking lot had great availability. I have been enjoying the classes! read more

I loved the instructors but the business is unethical and the customer service is the worst I have ever experienced! I moved and requested to cancel my membership. I was told that in order to do that I had to give them a signed copy of my new lease and receipts for my moving van. I was uncomfortable doing this but did to show that I had in fact moved to an area where the business was not located so I could not continue to use my membership. They did end up canceling my membership but charged me a three month fee for moving out of the area. This business does not have a phone number and will only reply by email but it also takes them days to respond with extremely unfriendly emails. I have never been so unhappy with a company before. read more

I am seriously shocked to read all these bad reviews. People don't know how to read apparently... When you sign up for a membership they make it very clear that it's an auto renewal... Not sure why everyone is so outraged? Anyway, I love the Pilates Room. Ania, Chrissy, Lily, Marissa... All amazing and inspiring instructors. They don't make you feel bad if you can't do something... They're very encouraging and positive. The room is nice, and the equipment is nice. There is always plenty of parking. There are TONS of time options which is great because I'm a graduate student so my schedule is always different. I read someone else's review about there not being enough spray bottles... What an odd and unnecessary complaint. There are almost always enough spray bottles and if God forbid there aren't- you wait 10 seconds until someone else is finished. What a concept! Wow! I get a great workout at the Pilates Room, and want to thank the staff for always being so great! Keep up the good work and don't listen to the haters! read more

My friend bought the groupon for 16 classes and raved about how sore she was after just taking 2. As summer is right around the corner and my thighs could use a quite a bit of help, I bought the 8 class groupon to test it out. New to the pilates reformer, I took my first All Levels Reformer class with Joshua. He was great and it was a nice introduction to the machine, but I wasn't as sore as I was hoping. Well... I took Klaudia's Jump Power class and HOLY BAJEEZUS. I am dying. Talk about a work out. I couldn't even do half of it my legs were on FIRE. I can already feel the changes in my body after just three classes so far (tied in with a weekly yoga class). They are a new studio so it's pretty plain inside there, but I'm not paying for wall murals and ambiance. I'm paying to get my butt kicked and Klaudia handed mine to me on a silver platter. Consider me a happy customer. After my groupon runs out, I'm definitely considering a monthly membership. It's worth it. Also, beware that there's not a sign that you can see from afar, but it's tucked away next to the Weight Loss center by CVS. read more

I've been going for a bout 7 weeks. I love it. The instructors are all so nice, and I've noticed so far that My core is stronger and I'm way more flexible. My favorite instructors are Caitlyn and Tiffany, they are so motivating and literally teach you about your body and the benefits of each move as they instruct. read more

So far, so good! I love that booking classes online is so easy. There are times I wish the instructor would show us the exercise on the reformer herself instead of just explaining it with words. But that's ok. There is plenty of parking. So far, so good...there's isn't much else to say. I think I may sign up for a membership after my Groupon period ends! read more

I would love to write more about this studio but I cannot get anyone to call or email me back to attend a class. I purchased a groupon for 8 classes but before signing up you have to activate the voucher. I have written an email, left two voice mails and even tried walking into a studio to get someone to help me activate it and nothing... The woman I tried to speak to in the studio was so incredibly rude that I was tempted to just ask for a refund right then and there but I decided to give them one last 24 hours before pursuing that option. Still haven't heard back but hopefully they will return calls soon. After looking at other people's reviews about sub-par customer service (among other things) I am now realizing that this studio is definitely not what it markets itself as, "#1 Pilates location in San Diego" -- definitely not. This studio is a prime example of "You get what you pay for," as the $35 bargain price is turning out to be more of a hardship than money well spent. read more

I would have signed up and attended Amanda's class in Carlsbad today, However, she was so rude, i didn't take the class and will not sign up to take any of the classes offered. Such a bummer, because i was looking forward to trying the PRS out. Perhaps if you hired people who are nice and friendly and don't act like they are bored, you would have more people attend. read more

PROS || Probably the best deal in town for Pilates classes. You don't HAVE TO SPEND $20 for Toe Sox there, but you do need to have them, because it's safer and more effective. Luckily 1 million other places sell them for $7. Would you go to a spin class in flip flops? That Yelper needs to have her head checked. CONS || They got rid of the spring boards!!! They said people kept getting injured, but I think it's more related to the fact that they let first-timers come to super advanced classes with no training. I almost quit right there and then, and might still, because spring boards are my fave. Instructors are VERY hit or miss. I love some of them and avoid others like the plague. For most though, regardless of what level you are at, they give you options to challenge yourself, or take a lower-impact route, which is fine with me. read more

Just started monthly membership mostly because of the great prices. I like that you have to sign up and you can't just flake or you actually lose your credit because it forces you go to and commit. I also like that they make you clean up your sweat after your workout on your equipment so you don't leave it all sweaty for the next person. I was a little afraid at first after taking a beginner reformers class that the classes wouldn't be challenging but THEN I found Tabata. It kicked my a** and I fell in love. I also like the arms/abs, and buns/abs and most recently the power pilates. This particular studio is small and doesn't have a lot of the excess equipment but you don't miss out on any pain- they still get ya and make you work with the equipment they have. I've really enjoyed my experience so far and all the instructors have been helpful and good. read more

Doesn't feel like a workout cause I'm having fun. The 1st time my friend and I signed up, we took the Abs and Buns class at the Friars road location, it's an advance class and I'm a Pilates virgin... I'm so glad Victoria (instructor) was so patient with us in explaining the moves and training us on how to use the reformer. Had a great time and a good workout. I was sore after but I like it! 2nd class We took was the one in Mission Valley, I like the different workout positions Missy had us do for the class. She was very clear on the instructions for the different positions, beginners can really follow. Both Friars Road and Mission Valley location has lots of parking available. If you want to check this place out don't forget your Pilates Socks "ToeSox" it's a requirement, they sell it on the locations incase you forget, water, towel. Also, don't forget to spray and clean the reformer after each class session. read more

Pilates Room Studios - Pilates Near Me - San Diego, California

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I'm very pleased with the Pilates Room in general. I attend classes at both this location and the Mission Valley location. The machines are a bit older at this location, but the quality of the workout that I feel I am getting is excellent at both locations. Many of the instructors teach at multiple locations, so I can always find a class taught by one of my favs (Betsy, Marissa, and Fernanda). I appreciate that there is always parking in the lot shared by other businesses in the plaza and I find it convenient that this studio is located next to a CVS (you never know when you might need something from cvs lol). I shopped around for pilates class deals and the packages offered by Pilates Room can't be beat! With several different classes for all levels of experience I like that I have been able to grow in expertise, but there are still classes that kick my booty and others that I look forward to being at the fitness level to take (Tabatha pilates). All in all a great experience with the Pilates Room read more

This is just one of many Pilates Room Studios locations around San Diego. I love going to the Mission Valley and Mission Gorge studios. No matter what class you take from beginners to mix you feel like you just got the workout of your life. Plus the rates for membership are far better than any other studios I looked into and I can go to any of the locations. I love the feel of the classes and have felt comfortable with every instructor I have worked with. Definitely give Pilates a try if you want an awesome new way to get your body moving! read more

I finally got up the nerve to try out my first Pilates class EVER and found this location of the Pilates Room. I was very impressed with their website and all of the reviews so I decided to take a shot at it. I was not disappointed! As a beginner, the machines can look intimidating but my instructor was very patient and warm to everyone, no matter what their skill level. Yes, I probably looked awkward doing it and, yes, I felt like a completely uncoordinated baffoon, but afterwards I felt great and I left with the determination that I was going to master that machine! I'm definitely keeping Pilates as part of my workout routine and can't wait to see the wonderful results that it will inevitably bring. read more