Hi Everyone,
DON'T…read moreuse Walmart.com for delivery of any items at all! I have had four orders out of six from Walmart.com incorrectly or not deliver at all! However, this evening takes the cake. I put my order in at 11:50 AM, delivery due between 5-7 PM. Kevin is my shopper but does not deliver our items but instead cancels the delivery & returns my (4) deli meats, (10) bags of black mulch, and (8) bags of top soil. I was sent a delivery notice that Kevin was 75% less than I ordered. So I ordered at 11:50 AM & at 6:50 PM w/NO other notice you now will only receive 4 bags of mulch & 3 bags of top soil because of limited quantities. That statement of limited quantities is a LIE!
I went to our gate to see how I could help Kevin deliver our items but no Kevin! I then proceeded to the Walmart SuperCenter in Hardeeville, SC. Lea in Customer pickup told me Kevin returned my items & cancelled my order. I asked how she knew & she showed me ordered items in a Walmart cart with the quantities Kevin's restricted my order too. I asked for my Deli meats & Lea told me my order was cancelled, & she couldn't give me my items. I showed her my items were not cancelled on my Walmart APP, & my order was still open on my iPhone in my Walmart + account. She stated that this is Walmart.com who used Smart Shopper (3rd party shopping & delivery service) Walmart started about two weeks ago. She explained their shoppers come in pick up your items, & delivery them to you. We have nothing to do with that. Walmart has nothing to with a Walmart order, Ok...then! I asked how I could receive my items? Lea & now DeRon told me I could shop & pick up the items as they have plenty in stock. But the Deli is closed now, so again I asked for my deli meats on my open order. Lea told me once my order is cancelled & returned I cannot have those items because they were in a hot car. I touched the deli meats & they were all cold to the touch which I reiterated and Lea "No can do! Walmart policy."
However, now both Lea & DeRon told me to go to customer service to cancel my order. I did as they asked. When I got to customer service, I was informed it was closed. I explained what happened & I was told I have to go to the Pick up DEPT because they handle that there. I explained they sent me here. She said "Ok, well you need to talk with Denetta." They paged Denetta & she told all the same information again. I started to lose my blood pressure & I sat down on a shelf of a bag rack. I explained I am a Permanent & Totally Disabled Veteran & my blood pressure was dropping.
Then something fantastic happened! Deron got me a battery powered shopping cart so I could sit in it. Lea went to an open register & rang up (10) bags of black mulch & 10 bags of top soil. Deron told me to pull my truck up & he loaded half of my order because that is all that we could fit. I told him I would go & drop this off at my home, drive back & get the other half. And when I returned, he helped me again. God bless Deron & Lea because when they realised that was in trouble they stepped up, & helped me. They are both fine examples of American youth & they both deserve a raise. I tried to tip Deron but he refused. So I put my tip in his hand and said "I could not have done this without your help, please take it." He smiled and accepted it.
When I got home, the 2nd time, I unloaded the rest of my bags of mulch & top soil with my 69 year old wife helping me because after unloading the first set of bags myself, I felt a heart attack coming on, so I had to keep stopping. You see, I am in my seventies.
When I got home. I called Walmart.com because my never delivered, & returned order was still not cancelled but open. I was put on hold for an hour & 17 minutes & was sent a notice, when on hold that Walmart's 3rd party tried to delivery again at 8:10 PM. Again, no notice, no call, not even the first name of the delivery person (safe & secure, ah..., NO!) This is also a LIE. I tried over & over again in the Walmart APP to cancel my order but received a notification they were having technical difficulties, try again later. I did, twenty different times. Finally at 10:04 PM EST, I received my cancellation confirmation after working through a Walmart Rep & Supervisor in a call center in India. And now, my money was finally refunded for my order on Walmart.com in 7 to 10 business days, don't cha know!
I am a Walmart + member & also have a Walmart One Pay credit card. None of that matters at all to Walmart who posted a notice on my APP that stated, I needed to cancel my undelivered order by 11:59 PM or Walmart would try to deliver it tomorrow!
Again, this is fourth order I have had trouble with from Walmart. And as a Plus member paying about $150.00 for the privilege of being mistreated, unserviced, lied to, and completely disregarded. If you feel you don't have enough physical pain, stress, & mental anguish in your life, then Walmart's Plus delivery service is tailored made for you.
Enjoy!