The service was always good here but the person working the front desk was very rude. They also…read morecharge customers extra for using debit cards which they know violates their agreements with the card vendors.

Was a customer since they opened for business and they were the best. Now after countless referrals…read moreand years of business we were treated rudely by the person who answers the phone. It was bothersome to her to schedule an appointment. They required prepayment for a part (I totally understand) but when you work the same hours as they are open and you want to provide payment by phone they shouldn't charge a four percent fee. In my case an extra $80, that's ridiculous. What a shame.

Incredibly disappointed, anxious, and angry. Oil change for a 2014 Chevy Cruze. THEY PUT IN…read moreSTANDARD OIL, AND NOT THE REQUIRED SYNTHETIC. They acted like they didn't know, THEY ARE THE MECHANICS WHO ARE SUPPOSED TO KNOW OR LOOK IT UP, AND IT SAYS "DEXOS" right on the cap on the engine. Then, it supposedly took them 7 minutes to pull all the wrong oil and filter out, when it took nearly 30 minutes previously? Now I have to go somewhere else to get it changed again, because it might ruin the powertrain (basically the entire engine) if they just lied to me and didn't actually change it the 2nd time!!!

Over 2 hours for an oil change. Be prepared to spend a lot of time waiting. I was told it would…read moretake an hour for my scheduled oil change. My car sat out front for almost an hour before they even began working on it. Highly disappointed in the lack of promptness and professionalism. Would not recommend.

I called these guys to fix a rim and they couldn't decide when to show, Would not waste my time…read morewith these showboats again. Seems like everyone there passed the buck, because when I called their office in Iowa I got thrown around. I Wasn't given a receipt, and come to find out they hire over the phone... Out of state...through creigslist! So some crook got over on me... SHAYDEEE The days of poor customer service are over!

Recently bought a car and needed a rim refinished that had been curbed...these guys and gals did an…read moreamazing job and exceeded my expectations! Will be going to them for any of my wheel repair needs!

**Extremely Unprofessional and Rude Communication**…read more I was referred to this business by my car dealer (Zimbrick of Madison) to get a quote on a scuffed rim. I followed the voicemail instructions and sent a detailed message with photos of the damage and my email address for a quote. I didn't hear back for over a week, so I followed up again with another polite message. When I finally received a response, it was abrupt, dismissive, and completely unprofessional. Instead of acknowledging the delay or offering any customer service, the reply was a short message demanding payment upfront and refusing to work with the warranty provider (ECP), which I was told by Zimbrick he could work with. Even if that is not the case or things have changed, his response was not warranted or appreciated. I will take my business elsewhere! If you value respectful communication, timely responses, and basic professionalism, I will strongly recommend looking elsewhere. This experience was frustrating and disappointing--especially coming from a business recommended by a trusted dealership.

Our preferred pediatrician was a a clinic in Madison yesterday. It was in an area I have never been…read moreto. I was on my way home with my baby and three year old when I hit something. The car in front of me had easy gone over this hunk of car part in the middle of the road and with not much time to change lanes I tried to go over it as well. I guess my car is shorter because it got caught and my car started bouncing up and down as I drove. I thought maybe my wheel hit it or something and my tire went flat. I stopped and put my flashers on to look at my tires but they were all fine. Cars started honking and going around me as the light turned green on this very busy road. I peaked under the car and saw it. I was terrified. If I tried to go under and grab it on this busy road someone could hit my car while I was under it and crush me with my children inside the car. I was really scared. Then my angel appeared. This truck stopped in my lane behind me. He was in my lane which stopped people in my lane from moving toward my car. He did so far enough away that if someone hit him he wouldn't get pushed into my car. It also gave me space as a vulnerable young mom with my children to turn him away before he got to close if I felt like he was dangerous. It was very respectful and just what I needed. He got out of his car and called out to me. He asked if I needed help, I did. He came over and looked under the car. He told me to pull the car forward while he watched. Then he told me to stop and go backward. I did and piece came out from under my car. He grabbed it and told me it didn't look like it was from my car and my car looked ok to drive. He asked for nothing. I think God put him there for me but even if that wasn't the case he was just what I needed and is someone you want when you are in a situation like that. I have RBF but I wish I could go back in time and give home a proper smile. Such a nice man. Thank you!

Visiting from the Chicago suburbs and the Brakes went out on the left rear side of my F-350…read more I called hoping to get an opponent, and they said to come right in. They changed both left and right brake assemblies in a couple of hours, and the price was very reasonable. I highly recommend this location to anyone.

This company gets no business, they are overpriced and usually spend most of their time watching…read morethe cameras and calling the cops on people in the neighborhood.

New to Madison or settling into a new chapter here? Apex Automotive Services is a solid,…read moretrustworthy shop. My 20-something daughter moved 3,000 miles with her 20-something-year-old car, and Bobby and the team at Apex have taken care of both as if someone in their own family were behind the wheel. They're honest, clear, and genuinely committed to keeping people safe on the road. If you're looking for reliable car care or a mechanic you can trust in Madison, Apex is the place to go.

What's up with Yelp removing or saying my intitial 5-star review is "not recommended?" That…read moresucks.Thanks for nothing, Yelp! What a load of crap! Anyway - I brought my van back here when the breaks were getting squeeky and I was in need of some fast alignment work. Bobby's prices were so reasonable that I could afford to upgrade to longer-lasting ceramic pads - nice! He also got the van up on the alignment machine, and within a few minutes readjusted the alignment, including the steering wheel that was off-kilter and driving me absolutely nuts. What else can I say before Yelp torpedos another honest review? When you go to Apex, you can bank on good quality work at honest prices. Go here!