All the products are very interesting also the sales. But the manager jaleesa is very unkind and…read moreunpolite Or maybe racist with me and my child. She is suppose to be more friendly if she work with stuff for girls. Bad moment !! I never going back with my childs if her inside.

Was very impressed with inventory! Much better than I was expecting. The employees - Stacey and…read moreSusan - were super friendly, knowledgeable and extremely helpful.

We have been a client of Innerspace for 19 years and highly recommend them for phone and…read moreentertainment installations and on going maintenance. They have highly trained professional technicians who always seem to know what needs to be done if an issue arises and are extremely polite. Innerspace has always been there for us and respond quickly whenever we call. Great people, great outfit!

What can I say about innerspace. Nothing good…read more Hands down the worst service I have ever received. And the most incompetent audio company i have ever worked with. Several items 1-it took 15 months to do a control 4 project that should have taken a week. They gave no instruction, had no knowledge of programming system and never ever could get it working fully . They blamed the cable company so I switched. Still didn't work. They blamed the TV which they bought and installed so I replaced. Still didn't work. 2 - The new company I hired to replace these clowns basically in 2 days repaired every item they could not get right for months 3- all the items the owner Barry said could not be compatible or done with the system were done by another professional within minutes. 4- they sold bad remotes which seemed refurbished, downloaded old archaic software 5-The plugs / Wires going into the back of the system were plugged into the wrong locations from beginning . One box just sat there with no plugs. The sensors were not attached. The lack of volume control which has hounded us for months until we found one of 10 companies who immediately knew the problem 6 - The owner of the company Barry Reiner never personally come in once to review the system knowing the problems we continuously had. Thats how he ran the project and his business. He had the balls to actually say he wouldn't come continue troubleshooting his own mistakes until I paid him for service call which I wouldn't do. Stay away. Far away. Rip off and waste of time and horrible service.

Billy and his staff are friendly, knowledgeable and provide exemplary service. They know the…read moreproduct and the go the extra mile to make the customer happy.

Don't trust what they say…read more I have been trying to get a resolution of a broken promise since January and have hit a dead end. In January, my husband, son and I went to the Newtown Verizon store to upgrade our phones. Tory and Bruno made a big deal out of the fact that we could get a 4th line and phone for free because of a promo and the way the pricing on 3 vs 4 lines works. We were not interested in a phone we didn't need but they talked us into it. We finally agreed because we thought it would be nice to have an extra phone in case one broke. We did not have a 4th phone to trade in because at that point, we only had 3 phones and 3 lines. Bruno said not to worry about that, he had a phone that could be used for the trade-in. Fast forward to our next bill and the 4th phone is not free, we are paying $13/month for it. I stopped into the store several times and was told that it can take several billing cycles for the trade-in to go through. Bruno moved to the Bethel Verizon store so I started calling there too. I also called Verizon corporate multiple times and they can't do anything because it is an issue with the local store. Bruno now says that he's got it worked out that rather than taking the money off the monthly bill, Verizon is going to give us a credit for the phone - $180 in June and $180 in July. Sounds great - until the June bill with no credit. I call him again - which always takes days because the Bethel store doesn't always answer their phone and Bruno is always with a customer - and he says the automatic credit didn't go through so he will have to do it manually and he has a sticky note to do it on his computer. July comes - no credit. The cycle repeats for August. Recently, I called the Newtown Store (since that was were we originally went) and asked for a manager - Billy who is new so none of this is his fault. Billy calls Verizon corporate and they say that there was no promo for a free phone for the 4th line. He also talked to his boss. They say there is nothing they can do. Someone is not telling the truth and the local stores need to stand behind what their employees are telling customers even if they lose money on the deal. Don't trust anything a local store says without verifying with Verizon corporate.

The service in this location is so amazing (thank you AJ and team!!) that it's almost ok the stock…read moreand sizing is not elite. I get it's easier to shop on line. But not when you want to try on. Coming to this location is fun. People are great. Will always try in-store first before searching the web.

Very friendly and welcoming service, ready to help. They have a good selection. Store is very…read moreclean. It's at the Danbury Fair mall on the upper level.

Went here on Monday February 3rd 2025 with my dad to look for a certain part that he needed. We…read moreparked, entered the store, and went to the aisles where attachments for hooking up a trailer were. We did find a hook that may have worked, plus other things. we went to the register and brought it. As written in my last review, my dad had a gift card to use that i brought him. and he paid and had a balance left. The cashier there was very nice. Hope to be back soon!

I originally got my service and three phones at this location and I must say their service has been…read moreamazing, Whenever I have an issue with any of the phones I drive there and always get help with a smile and a thank you for being a customer, this is all you expect from a carrier, but the guys at this store in Ossining are a great group of young folks who know their business, so thank you for your help, so happy I left AT&T After 23 years Thank you

Very frustrating experience. After spending two hours in the store, we were put on a plan that more…read morethan doubled in price after just one month. T-Mobile continued charging us the higher amount and demanded payment even after we canceled. Very disappointing. SCAM! BEWARE!!!

The manager is somewhat shady. The staff is fine, but the manager is not. There was an issue with…read moremy screen protector (I have lifetime coverage). The. The manager did not want to honor it, so I had to complain to corporate. Go to another store! Go to another store!

Fantastic help all around! Steve, Simba, Louie, and another rep named Steve were very professional…read moreand helpful with our phone transfers!

Worst service I've ever seen. All of the employees hide. It's all self check-out. No signage for…read morethe fabric counter but when you do find it there is no staff there. When you find someone to ask for a staff person to cut the fabric, it takes over 10-15 minutes. Ended up dumping my whole cart and leaving. Will resort to buying everything on Amazon. Even when you try to support these store fronts they ruin it.

I had to come over to leave my review today after a wonderful young man by the name of Trey, helped…read moreme out i with a drop off I was doing. I recently had surgery and so i have been using crutches and today I was doing a lot that I haven't done since my procedure. I came in and was immediately greeted by him. He helped me instantly. He had chocolate and I commented on how they were my favorite and we got to talking about all the delicious things we enjoyed and about our mothers and their habits that have now been passed to us while we waited for my drop off to process on the handheld. He went to get my info and came back with chocolate and handed it to me. I have to say that, that was so heart warming and sweet. My aunt also passed away this week so I haven't been the happiest but he absolutely made my day, week and month. He restored my faith in humanity and I think it is wonderful that Michael's hires people like him. He needs a raise and I hope corporate has the opportunity to give him the recognition he deserves. It was today 11/26 around 11:40ish. I will now be making Michael's my go to Crafts store. Warm blessing to all the amazing associates here! 2nd trip, he once again was just as amazing! Please give this man a raise! He's earned it!