If there was a choice not to give a star, I would've choose that. I recently went there to get my 2nd & 3rd lobe piercings done, by someone who was clearly wasn't trained to pierce ears. She marked the holes, I liked where they were place, then she proceeded to pierce me. Afterwards when I looked at them (she clearly messed them up) i notice that on one side the were completely far apart, & the other side were too close together. She told me "Oh it wont look like that when the swelling goes down." I called back a couple days later to let them know that it hasn't moved, its pierced horrible and i want to have one of them re-pierced. They pretty much sad no, since I didn't purchase the warranty & that I would have to purchase all new earrings (which were 29.99). After telling them that I shouldn't have to buy all new earrings for the employees mistake. Now after going back and forth they told me to call customer service, which I did. I talked to them, and they apologized and said talk to the manager they need to fix there mistake, they have to. So i called backed and the manager pretty much said NO, THAT'S OUR POLICY. She said if I want to talk to the district manager she'll send in an email. She clearly lied cause it's been almost a week and I haven't heard anything back. The whole point I'm trying to make about this pathetic little pagoda kiosk is that... "You need to hire professionals!!! I understand the warranty for buying earrings, but for actually piercing, we shouldn't have to because we trust that you know how to do your job. So when someone fucks up your piercing and you don't buy the $2.99 warranty, they say oh well.... Why are you going to charge me a whole other $30, when you can just charge me $2.99? This is a horrible place to go, you're better off going into Claire's right next door. THEY ARE ALL ABOUT MAKING SURE THE CUSTOMERS ARE HAPPY, unlike Pagoda, which needs to be closed down. They didnt even apologize, they just didn't care and it showed in the way they treat you. Looking at 2 other post peoplle put of this place, I've had the exact same problem. Obviously I'm not the only one who has had issues with this place, and only gave them 1 star cause we have to. CLOSE THIS PLACE DOWN, & FIRE WHOEVER IS IN CHARGE (THE VERY RUDE MANAGER) AND HIRED THOSE PIERCERS. THEY ARE NOT PROFESSIONAL! Thank You (: read more