We've been buying bikes and bike accessories from Mock Orange since they were in Mocksville (hence…read morethe name) and are never disappointed about this. They really put the customer first, which is a necessary business model in the age of big box stores and e-commerce - but not all small businesses succeed as well as MOB does. Our most recent experience motivated me to write this review after years and years of being a customer. My wife and I had two bikes we wanted to donate to World Relief for Afghan refugees they are relocated to the Triad. We wanted to get them fixed up before donating them, so (of course waiting until the last minute) brought them to MOB on Saturday for a Monday donation date. Told Charles what we were doing and he said they were about a week out on repairs but that he could throw them up on the stand and if they didn't need much work his guy could do them while we waited. About 30 minutes later, we had two functional bikes to donate to some needy families. Not only that, but one of the bikes we had bought at MOB so the tune-uptune-up was free. For the other he halved the standard tune up price. What a wonderful business to have as part of our community.

Excellent ppl w/ a passion for bicycles. They do quality work w/in the given timeframe. Repeat…read morecustomer. Recommend business.

I needed a 20 inch Bike tube and Ed had it, so I bought it but I'm unable to install it. We have 5…read moregrand children living here, and I have one new bike but with bent wheels which I will trade Ed to put the tube in if possible, but I can't seem to catch him at the Bespoke Cyclery. Daniel Townsend Nice to have a shop so close to home!

My bike has never run better. Ed changed the cassette, rear deraillier & chain and it has made a…read morewonderful difference.

We went into Ken's to let our daughter pick out a new bike for her birthday. We worked with Robert…read more& he was WONDERFUL! Very knowledgeable, very thorough, and worked well with our 9 year old. She LOVES her new bike & has been riding what feels like nonstop. They're more on the "pricey" side, however you get actual service for your bike- they check it, air the tires, have a service for it in about a year... things you just don't get elsewhere (like a big box store) that absolutely make it worth the value! Plus they have a trade in program. We will absolutely be back for our other kids when the time comes. Thanks again, Robert !

Excellent purchase experience Robert exceptional-sells associate took time to educate @ safe…read morehandling of e-bike. I totally trust the staff to trustworthy. A true value when road bike my road bike repaired

Fantastic service! Very kind employees and owner! Every time I go in- they are quick, efficient and…read moretheir work is flawless! They will bend over backwards for you and make sure you have what you need. Really thankful to have found such an amazing bike shop. I don't mind driving further to get the best service and prices!

Great local shop, very helpful selecting my newest triathlon bike and race wheels--the second one…read moreI've purchased from them. Knowledgeable about the entire category and also able to get fit and adjustments made. Very friendly staff and although I've been cycling for years, they are also beginner-friendly if you're looking for a place to get started.

Great guys. Great service! My kids love going there too because they're so kind to them…read more They're always so accommodating- giving great advice on bikes- even if the bikes can't be purchased there. Each time I've had a bike serviced they are quick to jump on it.

Great bike shop, been coming here for years. Always helpful and friendly, kids love coming as well.read more

A friendly local bike shop that features Trek bikes. They do repairs and have good accessories and…read morebike apparel.

This business is permanently closed. We wish they were still around because they had great items…read moreand options for rentals. Not sure what happened or where they went but they are no longer at this address anymore. Another business is already there.

I stumbled upon this shop just after arriving in Galax on the New River Trail. Hungry, new to…read moretown, and in the market for a backup tire tube, I found New River Trail Outfitters before finding the restaurant I was looking for. Not realizing that it had only been open a week or two, I moseyed on in. It turns out, they didn't have the right tube for my bike - they do have some gear, and a bike repair shop, to complement their rental bikes, but are still in the process of stocking parts for repairing pretty much any bike that might be brought in. My bike isn't very similar to their rental bikes, so I wasn't able to buy one here. But what really stood out is that even though they weren't able to provide a sale, the husband-wife team running the place were generous with local knowledge, outwardly friendly, and didn't try to push other products on me. They not only were able to direct me to the restaurant I hadn't yet found, but gave me some fantastic recommendations on what to order. And as we talked about how I wound up in Galax, it became clear that they're not just enthusiastic about bicycling, but people-people as well. This stands out because about the best I ever expect with a bike shop is service-friendly, and it's not rare to find a dismissive tone (of the "I know more than you" type) at bike shops. Here, it didn't matter what bike I was riding or that I was probably only going to spend about $10 even if they'd had what I was looking for in stock. If they were local, and they did a good job fixing things in service, this is where I'd take my bike. They have that straight-shooter car mechanic vibe, where they'll tell you if you need something but not try to oversell you - *and* they're people I'd like to hang out with outside of a business context. It is a little bit off the trail, and you have to use caution when crossing US-58. It's worth visiting Galax regardless, though, and if you need something from a shop or want to rent instead of bringing your own bike, I'd stop here.

These people are straight up Scam Artists!! You buy parts online and they send you empty envelopes…read moreand then don't take your phone calls. Please learn from my mistakes

Friendly staff great selection of some hard to get products. Just bought my new frame from them…read more Thank you again !

On an older bike we had a repair to be done and they were very knowledgeable and helpful and fixed…read moreit fast while I waited. Previously, Jesus was very helpful with getting me the right fit for a new bike too. I highly recommend them for great service!

What a gem!!! Right gear has everything you need for any bike, old or new! He takes the time to…read morefind parts for "blast from the past" bikes and can make recommendations to solve any biking needs! Love the attention to detail and care to COVID precautions. Skip the big box stores and stop in here! You won't regret it!