Individual franchises so no higher management to help you. Trainer works for his mother who owns…read morethe business, but lives in Texas. Trainer cancelled often. Don't think a puppy can learn how to walk on leash by watching his dog. Continual inappropriate disclosure: drug addiction, recovery, mother's marriage, relationship with mother and girlfriend and girlfriend's business. Requested $500 refund. Have an email from mother agreeing to send me $500 Months ago. Will update review if I ever get the refund.

Such a bummer. I was so excited about the program when they told me they would work with Tolly for…read morea whole year if need be, but when I asked them about the program...how many sessions, etc they started saying things like "We won't know until we meet the dog". Ok, well that makes sense so how about you come meet my dog then tell me about the program. No go. They want money upfront and will not tell you anything about how many times a month they'll be working with you and your pooch. I even asked "So you are saying you may only see my dog two times in tehwhole year?" Then they started getting snarky. See below...

We couldn't be happier with Concierge K-9 Training! Joshua and Kayla have been amazing with our…read moreRhodesian Ridgeback, Mack. We were unsure which program to choose but went with the off-leash program, and it was the best decision. Mack went from a high-energy puppy who struggled with listening, jumping, and leash pulling to a well-mannered, confident dog. With a one-year-old at home, having hands-free control over our large dog has been life-changing. The program's results have been night and day for our family. You can tell Joshua and Kayla truly care for and bond with every dog that comes through their programs, which made us feel so comfortable trusting them with Mack. An added bonus is their boarding option for program graduates, which includes a training refresh. It's a relief knowing we can leave Mack with people we trust while we're away. We can't recommend Joshua, Kayla, and Concierge K-9 Training enough. Their expertise and care have truly transformed our lives--and Mack's!

Put my 2 years old Doberman Pincher Kratos in his 2 weeks board and training program, my baby boy…read morecame came so structured but still my lovable boy. Joshua is very knowledgeable and is very responsive to his customers. Thankful for his hard work.

I had no clue what I was getting myself into purchasing my two month old Rottweiler puppy Victory…read morein December of 2021. It was an emotional roller coaster. Victoria was amazing with Victory. She's very reliable, resourceful, and most importantly knowledgeable when it comes to dogs. She's the dog whisperer. My puppy Victory literally worships the ground Victoria walks on. If you are serious about having your dog trained well hire Victoria. If you're a first time dog owner, buy 12 sessions. We've come a long way from where we started. Victory and I went from the puppy struggles of her crying relentlessly in her crate to me now being able to be in the same room while she's in her crate and not crying. The struggles of leash training to now being able to eat out on the patio at restaurants. Investing in your dogs training is so important. I promise you you won't be disappointed by hiring Victoria as your dog trainer.

We love Victoria. She has worked with us for a long time. We have a lovely but very rambunctious…read moreand kinda too smart Goldador. We're still working hard but have definitely seen benefits from her advice.

The women who own the business love what they do and it shows. My cats all think they are cool and…read moremy oldest cat who needs meds can be fussy but she is taking her meds easily with Ellis as her tech! Ellis and Christina are simply the most positive and patient with my kitties. When they came out for pre-visit I knew I could rest easy that my senior would be getting her meds and all would be treated well. Ellis leaves a message each time she visits to let me know how the visit went. So appreciated! Highly recommend!

Christina and her team are hands down THE BEST! From veterinary experience to extensive dog…read moretraining, the experience they bring to care for my animals can't be beat. Super communicative and very thorough with care, I'll never use anyone else. Always coming home to super happy doggos!

This review is strictly regarding the business owner's communication and lack of transparency with…read moreprospective clients, not her actual dog training. I reached out to Nikki about training for my new puppy. She responded with a standard pitch detailing her credentials and a premium rate of $200/hour, claiming she trains dogs "in a different way" than others. Naturally, before investing that kind of money and inviting someone into my home, I politely asked if she had any short video clips of her training style so I could understand her methodology. Her response was incredibly curt and defensive: "No i dont have social media you are requesting. My training is very personal and not media income for me." I didn't care about social media; I cared about understanding her teaching style. Because finding a trainer is about compatibility and trust, I actually went out of my way to apologize for any misunderstanding and asked if she could point me to any online video of any trainer with a similar style, just so I could get a rough idea of what to expect. Instead of a professional response (like suggesting client references or pointing to her Yelp reviews), she completely shut down the conversation: "I have provided the information I provide to all my clients. It seems we will not be a good fit." Nikki expects clients to blindly commit to a $200/hour rate with zero visual proof or demonstration of her "unique" methodology. When asked basic, polite questions to ensure a good fit, she met me with defensiveness, a complete lack of flexibility, and a curt dismissal. If a trainer is this defensive and difficult to communicate with before you even hire them, imagine how stressful it would be to work with them. There are plenty of highly qualified trainers who welcome questions and treat prospective clients with respect--IMO go to them instead. I've attached our communication as proof.

We worked with Nikki to train our golden retriever puppy. Her training is very personalized and…read moreowner-friendly. She is friendly and accessible if you have questions between sessions. I am very happy with the results so far with our young guy and will work with her again in the future if we need to.

This review is for a visit to purchase items for my newest feline boyfriend, Marshmallow…read more Particularly looking for toys, and grooming supplies. The store is well kept and large aisles. Just like any other PetSmart store, I ever visited. The really kind saleswoman, Amanda, was very helpful as we discussed the best way to get a hair mat out of a cat. My poor guy has several hair mats, and he can become spicy when attempting to groom. I purchased some calming treats and a grooming glove for my hand. Amanda suggested some treats to calm him down so I would be able to groom him. Time will tell. The parking lot had a security speaker loudly announcing to watch out and lock your car and don't leave valuables in it. Like a really loud announcement in the parking lot. Sort of leads me to think this parking lot can be dangerous. (?) Will I come back here? Yes. Probably if I needed something specific and didn't want to wait for a Chewy delivery. SYOY.

I took my dog to the grooming salon and checked in as usual. During check-in, the groomer, Kara O,…read morefelt through my dog's coat like normal and didn't mention any concerns about matting or difficulty grooming. I even agreed to go with a shorter cut to make things easier for her. However, after having my dog for two hours, she called and said his head was too matted to finish grooming. This felt more like an excuse than a genuine issue. It seemed like she didn't want to complete the job, especially since she already appeared behind and uninterested when I first arrived--she kept us waiting while she was outside vaping. I'm extremely upset that my dog was sent home like this. Not only did the groomer think this was acceptable, but the manager did as well. There was plenty of opportunity at check-in to assess whether the grooming could be completed. Instead, she shaved almost all of my dog's body and left his head untouched, making him look completely uneven. This experience was very disappointing. I will not be returning, and I strongly believe Kara O should not be handling dogs if this is the level of care provided.

We have a large (100+ pounds) 2 year old rescue pup who is great at home, but struggles with…read moreoverarousal around new people and other dogs. After our local training place closed we were looking for other options and committed to positive reinforcement training. Unfortunately a lot of trainers use aversives, especially with large strong dogs. We were so excited to find Julia, and after our meet & greet we were confident she was a good choice. Julia did a 2 week board & train with our dog while we were traveling, mainly focusing on leash skills and practicing calm behavior around exciting things. We noticed an immediate improvement, but have also been continuing to work on the training at home after our follow up. I'm happy to report that we are continuing to see improvement using Julia's methods.

From the owner: At Guiding Tails, I focus on building real, lasting relationships between you and your dog through…read moreclear communication, trust, and understanding. Rather than using tools that suppress behavior, my approach centers on changing how your dog feels, so they can move through the world with more confidence and less stress. I guide you step-by-step through real-life situations, helping your dog learn that you’re a safe, consistent source of support, especially when things feel overwhelming or uncertain. As an IAABC-ADT and Family Dog Mediator, I’m committed to ongoing education and science-based methods, so you always receive thoughtful, up-to-date guidance tailored to your individual dog. Sessions are available in-home, virtually, or through Zoom, making training accessible no matter your needs.

I travel almost 3 months out of a year. My dog Didi goes to Pooch 'N Pals for boarding. He loves…read morethe place, with so many doggy friends to play. Knowing Cheryl and her staff are taking good care of my dog I can really relax and enjoy my trips.

Cheryl and her team at Pooch n Pals are absolutely WONDERFUL. We used Cheryl for training our large…read moreGoldendoodle and take him for doggy day care once a week. She and her team are angels . . . warm, welcoming balanced with consummate professionalism. A great service for our community.