Worthless people. Ordered grocery delivery. Waited 5 days for the scheduled time. Left instructions for no substitutions except as noted. Picker texted many items that were no substitution, but he made his own substitutions any way. I let that proceed for many items, but finally asked him to stop making substitutions. At that point, I was giving as much slack as possible.
Then he texted and said his battery had died (I thought it was his car battery.) I asked him where he was, in the grocery store parking lot. I told him I would come to him, which I did. When I got there, he said it was the battery in his cell phone that was weak and he couldn't finish picking my order. He had tried to contact Instacart, but it was unable. He said he hadn't checked out, so he didn't think there would be a bill.
I called the store and spoke to Darian. Worthless person. I ordered through the PicknSave store website but the store manager takes the position that, "oh, its up to Instacart, I have no responsibility". Somebody at PicknSave decided to contract with Instacart, but now, since Darian hadn't signed the contract personally, PicknSave has NO RESPONSIBILITY.
I asked who does their "grocery pick up at the curb". He says that's their own employees. I asked how long I'd have to wait for a pickup order (turns out the answer is till hell freezes over"). He said about 3 or 4 days. I asked if, since I had already waited 5 days, if I could get an order before that time. Nope, you have to go to the end of the line. "But if there is anything I can do to help you, let me know". Worthless
I got on the store website, created an order for about 45 items, about half of what I had for delivery, at which point you are supposed to select a pickup slot, guess what. No slots available.
Very poorly handled. Very Poorly indeed.
I can understand that there are problems in these times, what I can't deal with is slimey managers saying, "Sorry, I have no responsibility, I can't get you an earlier time slot" (in fact I can't get a time slot at all).
Very poorly handled. Very Poorly indeed read more