The staff here is awesome! Everybody is super friendly and helpful! I'm not sure what the deal is with upper management, though. It's a mystery as to what the hours are for the fabled deli counter, though. That's not a joke, nobody seems to know. read more

Number one complaint- lack of customer service. Employees seem put upon if you need help. Customer service itself does not smile or apologize if you return an expired item that was on the shelf. #2 lots of expired or nearly expired products. Buyer beware. Bring your magnifying glass and read the expire date before you purchase! The store manager could fix these things with a focus on customer and product quality. There are other nice grocery stores in the area. read more

this store has gone down hill over the last 3-4 years awful customer service there are a few exceptions steve in meat is great with helping people and the cheese department does a fine and helpful job other than that no EXPRESS lanes there are 12-14 self checkouts and only 6 open ever lines 10-12 people deep with full cart in self checkout wait time 10- 15 min. with only a few items this can bother people myself included staff overall not friendly and appear to dislike being there managment needs to hire better workers as they have done poorly at that bring back the old manager i think his name was terry thanks for listening and by the way i know many people that will not go to pick n save because of these things so fix them if you care the flower department looks generally nice read more

I purchased a loaf of bread from their Bakery. I got it home and there were bugs in it. This is a second time it has happened. I called the store. The only solution they gave me was to bring the wolf back along with the receipt and they would give me a credit. First of all, I live in Cross Plains which is about 12 miles from the store. It would cost me more in gas to get there and back then I would get in a refund. Secondly, I put it on a fresh perks card so they have all the information they should need. There is absolutely no reason why they cannot credit my account. I have shopped at that store for years, but I'm done. read more

Pick 'n Save - Bug in bread - Grocery Near Me - Madison, Wisconsin

I wouldn't recommend shopping here. There have been multiple rat infestations in the past, and there are at least two employees currently working here with active tuberculosis. read more

I've been shopping here for years now, going back to when it was Copps. While it's not my favorite store, it serves its purpose. There are deals to be had - you can clean up on their "buy 5, save $5" deals. Store layout is okay and selection is decent. It's not the closest store for me, but I'll make the trip there for great deals and, more importantly lately, curbside pickup. They do that really well, and I'm thankful for it right now. Ordering online and having them come out to your car and load it for you is great. read more

Yelp 100 Challenge 2018 - 60 I hardly EVER shop at Ralphs back home in LA but I think in the midwest Ralphs is easier to find. Pick 'n Save is a market chain in the same company as Kroger and so Ralphs too. I cant find any Vons/Pavilion here so I think this is probably it. You know, Ralphs did not have any good reputation for me personally but after visiting Pick 'n Save, my thoughts have definitely changed. It's clean, affordable and fresh! They have lots of sale going on at the store and I was actually really shocked to see their alcohol department separate from the market area. Back home, its just located in one of the isles, right? Here, they have a separate entrance to alcohol and they are only sold until 9 PM. You can take your alcohol to the market area to pay with your groceries as long as its before 9 PM. After 9 PM, you cannot purchase any alcohol. Market is very well-maintained and clean. All shelves are stocked and its just very different from Ralphs back home. Ralphs I know reminds me of dimmed lights, unorganized shelves and isles and not so clean shopping areas. This particular location was tidy clean and staff were also very friendly! They have a self-checkout kiosks available if you dont want to wait for long lines at the regulsr cashiers. read more

I realize there have been a lot of negative reviews in our neighborhood about our store. But finally this time I figured I'd write something after such a long time since it seems like forever that I've had issues. Shelves are not stocked. Fruits and vegetables are hard to come by quite a bit. There's nobody at the deli area half the time. The self checkouts a lot of times are lining up into the aisles. I guess today set me off because I stood for 20 minutes at the deli area waiting to be waited on. There is no bell or anything to indicate there are customers waiting. I walked around looking for an employee to try to help me and after about that 20 minutes somebody did came and asked if I needed help. Of course I did because I was standing there looking for someone. She told me the person is on break. So instead of helping me, which I believe most of the stores should be cross-trained, she just walked away as I was mentioning to her maybe there should have been a sign indicating no one was around and someone will be with the shoppers shortly. And by the way, I have purchased way too much fruit that has been not edible once I opened it up when I got home. This would be the McFarland Wisconsin store. read more

Weird layout, plus super inconvenient there is only ever one person working the check out lines. Maybe if you had more people working I could give you more stars read more

Since the renovations from Copp's to Pick N'Save, this grocery store definitely feels like a brand new place! From the minute, I step through the entrance to the cash registers, everything is all so organized that it makes the shopping experience so much more fun! The entrance leads to the flowers and fresh produce section. The salad bar is past this area before the deli and meat counters. There's the rest of the grocery aisles, with the frozen section in the middle and the refrigerated section near the other end of the store. Upon checkout, you're given the option of getting paper or plastic bags. We usually always ask for paper bags as it's the more environmentally friendly option. We also use the paper bag to hold our other recyclables at home after we use it to carry our groceries home. The staff here are very nice and accommodating with the coupons, deals and discounts. If you're looking for a place that has affordable groceries and a pleasant shopping experience, check out this Pick N'Save for yourself and see how you'd like it! read more

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This store will forever be Copp's. I can't say I'm thrilled about the name change of the grocery chain. I have always thought of Roundy's supermarkets to be more mid-tier for grocery stores. "Pick 'n Save" makes it sound like a low-end grocery store. I sound like a complete snob right now, and I am fully aware of that. I am very intrigued by local grocery stores, so I have many opinions. Pick 'n Save has started purchasing Kroger's line of food. Nothing wrong with that, just something familiar from when I went to school in Michigan! These are the Private Selection labels, P$$T, Simple Truth, etc. I love the weekly coupons they have now... I hope they keep it up! It's kind of nice to get a few free items for spending $25. I hope they increase their organic section, just since it seems a little small. It's great that Wisconsin keeps things local, so either organic or conventional works for me! read more

This store is terrible for Fruit & Vegetables the selection is terrible as most items are usually little amount or it is just plain terrible quality. I stopped getting any produce here now I get that at Piggly Wiggly that is in Waunakee as I will travel for quality. read more

Just had a horrible experience at Pick N Save on Junction Road in Madison late Sunday morning. (I doubt I will ever go back ) I am a 65 year old nurse shopping mostly online for groceries during this COVID pandemic. I came to the store for some produce and milk. Of note, my younger cousin is battling COVID in an ICU in Milwaukee so..yes, Wisconsinites, COVID is here !! Despite the current recommendations for social distancing, few if any customers were practicing this, and fewer wore masks as I was. To make matters worse, there were no one way aisles and customers (many of whom were very large) were not only lingering in aisles but BLOCKING aisles , touching items in shelves then putting them back, as were their partners!! I felt like all I did was dodge other customers who were either clueless or just plain inconsiderate. Going forward, I will pay a few extra bucks to shop at Metcalfes which has one way aisles, and what seems to be smarter shoppers read more

Nice and clean store and the employees seem pretty nice. Good grocery store right here - Always a relaxing and pleasant shopping trip. Update: I want to give a shoutout to my man, Jeremiah. He's never been anything enthusiastic to help out and give great customer support (even though I've spilled a few things and tended to come in 10 minutes before closing, from time to time.) read more

Wow, the improvements to this grocery store, post-Copps, are incredible! The change in ownership has really made a difference. I do most of my shopping here and have become a regular - and actually look forward to my visits! The entire store is clean and visually-appealing, products are properly labeled and their prices are low. If you're a member of their rewards program they offer some pretty incredible deals throughout the week too. The friendly and helpful employees are the best part though - they're great! read more

I came in for some help regarding my loyalty member account. When I arrived at 9:30 AM, there was a sign that said that the customer service desk did not open until 10 AM. When I approached a team member about it, they were willing to help me out a little earlier than planned. It was super helpful for me, considering the only way I could get the help was in-person (I had tried to call the day before and they said I had to be in-person to get the specific information I was requesting). I was helped by Judy who was friendly, patient, and willing to help me find a solution. The store is very clean and easy to navigate. I just find them to be a little more on the expensive side. read more

Nearly half of the shelf's are empty and they rest are near double to four times regular prices (meat)

Store itself is great but the click list bring to your car leaves a lot to be desired! I've had numerous issues, the last one being I picked up my order and there should have been 2 frozen dinners but there was only one. There were 2 scanned on the receipt, what happened to the other one? Maybe employee was hungry? read more

I thought this was a very nice store with good service and also had a very good selection of liquor in the liquor section. I would recommend it over many of the other big grocers here in Madison. read more

When I lived on the west side, the Copps at this location was my go-to grocery store. While I had no issue with the Copps, the facelift that came with Pick 'n Save is quite nice - it looks more modern and bright than its previous iteration. Things seem more or less the same as the old Copps, at least in the produce/aisles/bakery. I didn't visit the deli area on this occasion. Prices have gone up a bit. Some changes I did note: - They've adopted the triangular Pick 'n Save aisle signs that I've found difficult to read at other locations; the angle is severe and you have to basically be in the aisle and walk around the sign to see what's in the aisle (different items on each side of the sign) instead of being able to see everything listed up above the aisle from a distance. - I thought they'd done away with self-checkout, but there are a couple of stations on the left side closer to the dairy aisle. - When using the self-checkout not all of the items' names matched. For example, I had to search for yellow potatoes to get them weighed in. The label in the produce section called them yellow potatoes. Searching "yellow" brought up nothing. Searching "potato" didn't work. I went to the Search by Picture function and took a chance on Yukon Gold. After choosing those the audio portion called them something like "Sweet Yellow Golds." I use self-check all the time but the search took probably two minutes and had me feeling like a newbie holding up the line. It's fine but I wish they would have turned this location into a Metro Market - the west side would be a prime location for one! read more

Like many these days we order online for curbside. That has turned out to be a mistake several times over when it comes to sell-by dates on fresh products. Most recently the "Roundy's Grade A Extra Large Fresh Eggs" we picked up on our May 6 order had a sell-by date of May 3. This is a reoccurring theme at this location. We were (I stress the word "were") about once a week curbside shoppers and we can understand an occasional bump in the road. Over the past two months or so we've had eggs, milk, fresh ground horseradish, creamed herring, yogurt, string cheese, jello cups and cottage cheese picked for us all out of date. It's not even worth the phone call as management won't even try to make it right to include the "District Manager". And then there's the reoccurring issue of mis-picked products which is almost humorous. The last one was pretty amusing. We ordered 8 Yukon Gold Potatoes, (no substitutions) and got 8 gigantic russet baking potatoes, not even close to Yukon's.. (Head shaking). The staff t that delivers to the vehicle are nice and efficient enough but the shoppers ((and clearly the management) are in need of training. I won't say never again but in no hurry to have my time and money wasted. read more

Just lost me as a customer for life. Your website says you have Apple Pay I get to the checkout to pay with a cart full of stuff And I'm told that you DONT have Apple Pay. I'm a nice person so I kindly put everything back in the right spots because it's not the employees at the stores fault, but Kroger's fault. Looks like I'll just have to go back to over priced Target. But it's a sacrifice I'll have to make. read more

Late last year, Roundy's bought out all the Copp's locations in the Madison area. They transformed this store into a very appealing, welcoming location and I'm blown away at the change!! The store is brighter, cleaner, has better selection, and the staff is much friendlier. I visited this location occasionally under the old name, mainly to get 'meat ends' or milk, but with the metamorphosis I'm definitely coming much more often. The salad bar is much more appealing, the deli has many more offerings, and the whole experience is miles above the old dungeon - like feel of before. The entrance puts you right into flowers and produce! Your spirits are immediately lifted!! The shelves are well stocked and very orderly. Checkouts are in reverse order than the previous configuration but, if you haven't been here before, it won't matter. If you have, you'll get used to it quickly. Great change! Great store! And they partner with the Packers! What's not to like! read more

The store is alright, but the deli sucks. The chicken is ALWAYS burned! ALWAYS! How can they consistently burn the chicken? It's ridiculous! The Pick'n Save on Monona Dr. has a great deli. If you want good deli chicken, drive just a little further to Monona. read more

The staff is so dumb! I was checking out and the guy asked me if I wanted a bag. Trying to be eco-friendly I said, "No that's OK I have one of my own" and gestured to the bag. He then took my things and threw them in a plastic bag. What?!?! I literally just told you I had one... read more

Very clean. I love how when I walk in the produce smells fresh! Cashier was wonderful setting me up a pick n save card but the woman typing in my info was leas than happy to be interacting with people at 7am. It'll be my go to grocery store for those quick pick up items. read more

Always clean, friendly staff, decent prices, and so on. Would just like a less excited staff member at the self check out. Some people check out in that form so they don't have to socially interact with humans. read more

Very nice remodel and update however prices are high compared to other grocery stores and I really don't like that you have to have a card to get discounted prices. They have a nice bakery section and there is a cake at the Pick n Saves that I really like so I come here for that but do not do regular grocery shopping here. Hy-Vee is a much better choice for a high end grocery store that the new Pick n Saves are trying to be. With so many different choices for grocery stores in Madison Pick n Save is definitely trying to compete and I suppose if you live in this area it's a fine grocery store, I just don't mind going different places. read more

SInce the takeover by Kroger, many of the brand name products I used to buy there over a period of over 40 years, are no longer available. In many cases, replaced with either Kroger brand, or non-existent. Additionally, is seems that every few months, there are people in the store from (region, district, corporate, I have no idea) moving products around, in some case to entirely different aisles, making it difficult to find what you need. Over the period of 40 + years, my family has averaged between $400 - $600 a month in our local store. With this last change, we decided to drive a little further and shop at a competitor, only stopping at Pick N Save for the few items our new store does not carry. I know they won't lose any sleep over the loss of my business nor experience any financial loss, however, I know I'm not the only person who feels this way and has taken action. It's time for Kroger to consider the customer and not their paychecks. read more

I visited this store on Junction Rd on Monday, March 23rd. I've always been treated very nice by the check out clerks until this visit. There was a check out clerk, her name is Wendy, that was very disrespectful and mean to customers. First of all she had her "closed" sign hanging from her aisle when the other lane was all backed up with customers. She wasn't inviting anyone over to her aisle for check out. There was an elderly gentleman in front of me in line and yes, he was slow, but he was in his 80's. She rolled her eyes, sighed heavily and smirked all because he was a little slow! He tried to use his reusable bag and she shouted at him that he can't use that! No explanation. When he was finished it was my turn to be yelled at! First, I told her I would like paper bags and she said "don't tell me, tell him" and nodded toward the bagger. All other checkers alway ask ME what kind of bags I'd like. I tried to hand her my Pick N Save discount card and she wouldn't take it, she ignored me. Then when she finished my order she motioned to a scanner (new to this visit-not there last week) and told me to scan it there and point at the bullseye. I pointed it like she asked and she began to shout at me "the bullseye", "the bullseye", "the bullseye"!!! She snatched the card away from me and did it herself. How mean can you get, Wendy??? This visit to the grocery store was during the coronavirus outbreak so all I can say is if she was stressed about that then she should GO HOME! Don't be disrespectful and mean to customers!! I will never go through her check out again and if this keeps up I'll be shopping at HyVee, read more

Live nearby, shop frequently. Bought "white" shrimp at the meat counter. Looked off colored and inquired. Was assured it was fine by the butcher..."maybe it has been sitting for awhile" should have asked for a sniff first. Got home, started peeling...stinky bad shrimp. Taking it back tomorrow. No more seafood for me from that counter. read more

I stopped into the Junction Rd. Pick n Save a week or so ago and felt it necessary to share my experience. I am visually impaired and in order to do my grocery shopping I requrethe assistance of either a friend/family or a store employee. As I preper to do most of my shopping independently I typically ask for employee assistance. For this reason, I have had to do the bulk of my shopping at Target for quite a few years now as I never had much luck receiving assistance a a Copps store. I would have to wait for an employee to be available which usually took 15 minutes or so and was generally assisted by someone who clearly did little to no grocery shopping themselves; it was always such an inconvenience and frustrating. For the first time in many years I decided to give th Pick n Save on Junction Rd. a try and was absolutely thrilled with the assistance provided. I handed the employee my shopping list & informed her that I could follow behind her as she retrieved the items. She not only knew what all of the items were, she also knew exactly where to find the. She had me in and out with all of my items in about 30-40 minutes which is completely unheard of for a typical shopping trip. The woman assisting me was also incredibly personable and had a great attitude. I felt compelled to write this review because for someone with a disability independence is everything. I was so thrilled with the assistance provided, I look forward to shopping regularly at this Pick n Save. read more