This was our first time eating here, and I promise it will be our last. If I could give zero stars…read morefor the food, I would. Our waitress was great, but unfortunately, the food and the way our situation was handled were extremely disappointing.
The Milano's Favorite chicken was bland. The chicken was VERY SMALL, PAPER thin, dry/mealy, with hard edges. The dish has jalapeños in it, but it had absolutely no spice. We had to add crushed red pepper flakes and salt just to make it somewhat edible. Even then, I have no idea how it can be called "favorite." Alfredo dipping sauce was bland and clumpy. The mozzarella sticks were just crap.
3 guests ordered the ribeye. ALL Ribeyes were fatty/gristly. One of the guests who ordered the "16 oz" ribeye emphasized to the waitress that it needed to be cooked rare. The first steak was nowhere near 16 ounces, was maybe 1/4 inch thick, very fatty/gristly and came out medium. Honestly, it looked like something you'd get at Waffle House. Frankly, the Waffle House steak would've been better and A LOT cheaper!
We requested another steak, AGAIN asking that it be cooked rare. The owner personally brought it to the table, but unfortunately, it was just as disappointing. It didn't even look like a ribeye, was still maybe 1/4 inch thick, was even smaller than the first one & certainly didn't appear to be 16 ounces (MAYBE 10oz), was even more fatty/gristly, had no deep grill/char marks, and was gray in color--like it was boiled. Once again, it was cooked medium instead of rare.
The guest took one bite of the remade steak after cutting away all the fat/gristle and literally packed the steak up to take home for the dog.
We asked to have the $30 steak removed from the bill, but the owner refused, claiming it had been eaten. The guest then unpacked the steak and showed the waitress that only one bite had been taken. Even after the owner seeing this, the owner STILL refused to remove the charge.
Absolutely poor customer service! I have never been to a restaurant where, when something was prepared incorrectly or a customer was clearly dissatisfied, the staff--let alone the owner--wouldn't at least attempt to make things right. This was especially frustrating after two disappointing steaks were prepared incorrectly and left virtually uneaten.
Mistakes happen, and not every meal will be perfect. However, how a restaurant handles a problem says a lot about its customer service. Unfortunately, our experience was extremely disappointing, and the owner's refusal to address the situation made it even worse.
Word of mouth goes a LONG way, and our group has already shared this experience with others and advised them against visiting or recommending this establishment. Based on our experience, we certainly won't be returning.
BTW, look on their website reviews, you'll see complaints of the poorly made 16oz ribeye, roaches in food & in restaurant & rude owner--I didn't see these reviews until after our awful experience here.
