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Picasso Imports - Fishers, IN

2.3 (59 reviews)
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Updated 1 month ago

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Update from Sept 17 review: Wouldn't recommend to out of town buyers. Drove 3 hours home with truck. Sunroof failed before we got out of town. It was 5:00 so their resolution was for me to stay overnight for them look at next day or drive 3 hours back to have them fix. Basically take a day round trip. Within a week alternator failed and we learned it needs another $1500 of repairs in steering/IWE. They've offered nothing to offset expenses. Expected better from a dealer with a service department that looked truck over before selling it.

This dealership is not running their business with integrity. If you are even considering purchasing a vehicle from this dealership I would recommend having a mechanic look over the vehicle on a lift and maybe a scanner. I bought a vehicle here and got hammered with over 10k needed repairs and a slipping transmission. All around blown shocks, struts, popped air bag, cupped tire, 4 bent rims. They did absolutely nothing to this vehicle to make sure it was safe to drive. The front end was shaking so bad on the drive home we didn't think we would make it back. Attached are some pictures of the condition of the vehicle they sold to me. Granted I am not a mechanic but the vehicle would need to be on a lift to see the condition. I unfortunately trusted this dealership assuming they would sell safe drivable vehicles but I was so wrong. 4 blown shocks, seized calipers, 4 bent rims, cupped front tire. The list goes on. I have never been so ripped off in my entire life. Please don't give this dealership your money.

Conversation with Max asking where the email is for me to sign for my deposit.
Tracie T.

Entered into a verbal contract to purchase a truck from Picasso Imports with their employee Max Landis. I provided a $2000 deposit to hold the truck. On day of sale I confirmed sale and told Max I would not be purchasing an extended warranty his company had offered. Max stated "the only reason" they would sell me the truck was because I had agreed to purchase the warranty. Max refused to acknowledge that I had told him I would consider the warranty but I would let him know day of sale if I was purchasing the warranty. Max then told me he would have to talk to the owner/his boss. I told him to let me know what they decide to do. I did not hear from him the rest of day. I arrived at Picasso Imports that evening with check for the entire amount of the vehicle minus the warranty. Max told me he has the right to refuse to sell to anyone. He stated "You changed the terms by not purchasing the warranty". I stated no where in the ad does it say I have to purchase a warranty. He agreed with my statement then said again he has the right to refuse to sell to whoever he wants. I was purchasing this vehicle sight unseen in person, trusting the video they sent me and Max's statement that their inspection determined the vehicle was "mechanically solid"; they only had to replace the driver seat mechanisms and change the oil.

Frame assemble stearing knuckle ball joint mount.

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16 days ago

Toshi had great energy and made sure we executed what I was looking for. Would recommend to all!!!

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1 month ago

Would truly recommend this place . Services was very good thanks Max. I would definitely recommend

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19 days ago

thank you Max and the experience was fantastic. we will definitely be back. i will refer my friends here too. easy to talk to

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9 days ago

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13 hours ago

Very friendly people and extremely helpful throughout the car-buying process. They made everything easy and stress-free. Highly recommend!

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2 days ago

good service from Max took care of us was very thorough. Greeeeeeeeaaaaaaaaaaaaattttttttttttt!!!!!!!!!!!!!!!!!!!

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1 month ago

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2 months ago

Great experience! Easy communication ! Appreciate all the help! Very knowledgeable and helpful!

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2 months ago

very courteous and was able to assist in getting me approved even with less than ideal credit

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1 year ago

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1 year ago

I've had my Mercedes Benz for two months. I had it checked out and my car had no problems. Drives well. So good so for. Thanks Picasso.

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Ask the Community - Picasso Imports - Fishers, IN

Review Highlights - Picasso Imports - Fishers, IN

“Lilly was very helpful with my car buying experience she made everything understandable and was willing to work with me on any concerns I had.”

Mentioned in 4 reviews

Read more highlights

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Fritz in Fishers

Fritz in Fishers

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WOW!!!!! GREAT DEALERSHIP! No silly gamesmanship, no BS, nothing that was not EXCEPTIONAL!…read more Matt Pontius was an amazing sales guy......no pressure, just amazing competence! I've bought a lot of cars over the years and did not look forward to dealing with the normal issues of buying a car, but these guys made it easy to do the deal. Patrick in the closing office for the paperwork was more professional than I have even experienced in a car dealership. These folks sell a quality car at a fair price. No need for drama of any kind. NOTHING BUT ABSOLUTE PROFESSIONALS FROM THE ENTRY TO THE EXIT. The car was perfect in every way and better than described. Also, FRITZ is a terrific guy if you can catch him. He is the history of modern car ownership! I wish that every car dealer would take their example and live it.

1 star. After…read morebouncing back n forth from Fishers to Carmel, I found a car that I loved on a Thursday night. They wouldn't negotiate on price until I got a PPI which was scheduled for Monday morning - the earliest appt available. We arranged for me to pick up the car early Monday morning before they opened. I arrived and the salesman smiles and says, it's gone! He sold the car on Saturday. No call. No first right of refusal. No courtesy. Nothing. This car was a specialty color that is very rare. I was in love with the car and was ready to pay cash on Thursday night, but they wouldn't even discuss it before I got the PPI. That's super fishy. Is it because you were holding it for another buyer? Is it because I'm a young woman? Is it because I'm Black? Doesn't matter. It was wrong. I think it was his smile that sent me over the edge. Nothing about this situation was joyous. I will never return and I hope no one else does, either. Shame on you, Fritz!

Napleton Kia of Fishers - This is the absolute GOAT (greatest of all time) right here make SURE you ask for Joe when you come in.

Napleton Kia of Fishers

(186 reviews)

I stopped by Kia of Fishers to get an appraisal on my vehicle. Before coming in, I had already done…read moremy homework and knew the market value appeared to be higher than my lease buyout, so I expected a relatively simple conversation about my options. The employee who initially helped me was friendly enough, but the overall experience quickly reminded me why I generally dislike car dealerships. The process felt longer and more complicated than it needed to be. I prefer direct conversations, clear numbers, and getting in and out without a lot of back-and-forth. The biggest issue for me was the interaction with management. Instead of really listening to what I was trying to accomplish, the manager seemed more interested in steering the conversation toward his version of helping. It felt like he was talking at me rather than listening to my questions and concerns. To be fair, maybe I'm not the typical dealership customer. I don't enjoy negotiating, I don't enjoy sales pitches, and I value efficiency above almost everything else. Unfortunately, this visit felt like a textbook dealership experience, and not in a good way. If you enjoy the traditional car-buying process, your experience may be different. For me, it reinforced many of the reasons I avoid dealerships whenever possible. - JY review

BUYER BEWARE -- TERRIBLE EXPERIENCE WITH KIA…read more I would strongly caution anyone considering buying a vehicle from Kia based on my experience. I purchased a vehicle that turned out to have serious problems, and despite bringing the issue to Kia's attention, I have been left feeling completely ignored and stuck with a vehicle that I should never have been sold. What's even more frustrating is that I expected Kia to stand behind the vehicle they sold me and actually work toward fixing the problem. Instead, I've gotten excuses, runaround, and very little accountability. When you spend your hard-earned money on a vehicle, you shouldn't have to fight the dealership and manufacturer just to get them to address major problems. A vehicle should not be sold to someone with serious issues and then treated like it's the customer's problem afterward.

Don Hinds Ford

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I ordered my Ford Bronco from Don Hinds late last year, and was told it could take 8-12 months for…read moredelivery. Being the impatient soul I am, I shopped around while I waited for confirmation my build was complete. In the few months I shopped, I was told by multiple dealers that "no dealership will honor A plan discounts on a vehicle this popular, even if you order from the factory." My Bronco was not only delivered ahead of schedule, but they honored my A plan and treated me like I was part of their family. I worked with Jeff Bowen, and can't recommend him enough! I've never owned a brand new car, and Jeff made this process so smooth and seamless. He took the time to show me around the new Bronco, helped me with accessory shopping, and made sure I left with no question unanswered. I can't recommend Don Hinds, and Jeff Bowen, strongly enough. While I have no desire to sell/trade my new car, I look forward to working with this company and Jeff in the future!

We had a great experience purchasing our Bronco from this dealership. Scott did an excellent job…read morethroughout the sales process. This is our second Bronco in three years, and we have intentionally tried to remain loyal to this dealership for both purchases and service. Unfortunately, our experience with the service department after the purchase has been extremely frustrating. After purchasing a $50,000+ Bronco and putting $11,000 down, we wanted to add illuminated Bronco grille lettering and LED grille lights. We paid the dealership for the installation and had them order the illuminated lettering. We dropped the Bronco off for the installation, only to pick it up and discover they had completely forgotten to install the illuminated lettering. We had to bring it back the following week. When they installed the lettering, they decided on their own to wire it to an AUX switch instead of the running lights that the other lights were connected to. Nobody asked us how we wanted it configured. When we asked them to change it, we were initially told we would have to pay additional money. After getting the Bronco home, we noticed the grille had been chipped and cracked around the areas where the lights were installed. The dealership took photos and eventually agreed to replace the grille. We brought it back again the following week, only to be told that the replacement grille wasn't painted and the repair would have to wait another week. We again asked them to correct the wiring, and were initially told we would still be charged. After speaking with our original salesman, Scott, they eventually agreed to correct the wiring at no charge. Unfortunately, when we picked the Bronco up, the replacement grille had brown/discolored areas in the paint, scratches, other imperfections, and areas where it does not sit flush with the body. The original grille did not have these issues. Photos are attached to show the condition of the replacement grille. What should have been a simple accessory installation has turned into roughly a month of making a trip to the dealership almost every week. We paid for the original installation, and we've repeatedly had to return a $50,000+ vehicle to address mistakes, damage, and now problems with the replacement. As of posting this review, we are still waiting to hear back from the dealership regarding the latest paint and fitment issues. I want to be fair and point out that Scott has been great, both during the sales process and in helping us get the wiring issue addressed. My frustration is primarily with the service department and the lack of quality control throughout this process. Mistakes happen, but I expect mistakes to be properly corrected and the vehicle to be inspected before it is returned to the customer. Unfortunately, that has not been our experience. For a dealership we've purchased two Broncos from in three years and wanted to remain loyal to, this experience has been extremely disappointing.

Lockhart Cadillac

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I had an outstanding experience working with Tom at Lockhart Cadillac. My wife and I purchased a…read more2021 Chevy Bolt entirely over the phone and through email, and Tom made the whole process incredibly smooth from start to finish. What really stood out was the level of service. Tom personally arranged delivery from Indianapolis to Chicago at no additional cost, which made everything effortless on our end. The pricing was very competitive, and after visiting close to 20 dealerships over the past year, including when I purchased a truck, I can confidently say Lockhart Cadillac offered the most reasonable deal by far. Tom is exactly the kind of salesperson you hope to find, trustworthy, fair in negotiations, responsive, and genuinely pleasant to work with. There was no pressure, no games, just straightforward and honest communication. If you're in the market for a car, I highly recommend asking for Tom. This was easily one of the best car buying experiences I've had.

Buyer beware! I was sold a 2024 Hyundai Sante Fe Hybrid AWD Calligraphy. The monetary portion of…read morethe deal was what appeared to be good. However, after taking delivery of the vehicle I noticed the vehicle had 3 different brands of tire on it. Firestone on RF, Pirelli on LF, and a matching set of Falken on the rear but the rear tires were under the factory load rating. So, 4 tires that make driving the vehicle a major safety issue. It is common knowledge that an all wheel drive vehicle MUST have 4 matching tires! I was told, and trusted, that the dealership done a safety check and trusted the vehicle would be safe to drive, so that's on me because I believed them. I called the sales manager Scott Dawson and explained the situation to him. He said he would get back with me. After waiting 5 business days for a callback, with several attempts to contact Scott, my wife texted the dealership general mail box. Scott called me back within 30min and informed me that they "went above and beyond" in supplying me with a second key fob and he would not help me with the tire issue. He said the tires had good tread and "that's all that matters". I had expected Lockhart to be an honest and reputable dealership. I was wrong. If you are considering buying from them please check the vehicle thoroughly and don't trust Lockhart to have done a safety inspection. From my experience they could care less about your safety once they have your money! Sad....

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IF I COULD LEAVE NEGATIVE STARS I WOULD This dealership is…read morehands down the worst experience I've ever had buying a vehicle. Not only are the cars they sell lemons, but the way they treat customers is completely unprofessional and disrespectful. I bought a vehicle from them in October 2024. Within 2 days I got an airbag malfunction warning. That issue was never fixed, and I was brushed off every time I brought it up -- which is unacceptable considering airbags are a major safety issue. A few months later I got a coolant warning, and soon after the car began overheating. When I took it to a mechanic, I was told the vehicle had stop leak poured into the system, so much that they couldn't even properly diagnose the problem until it was flushed out -- costing me over $300. I never put stop leak in my car. The dealership kept my car for over a month, going days at a time without any communication or updates. After finally getting it back, they claimed they cleaned out the stop leak and replaced the thermostat. The overheating stopped temporarily, but again -- the airbag malfunction was still not repaired. Now I'm dealing with an oil leak and the coolant warning again, meaning the problems are continuing. The customer service is just as bad as the cars. When I tried to address issues that were not fixed after multiple visits, TIM HUGHES (a manager) was beyond rude -- he laughed in my face when I told him one of the issues still wasn't repaired and acted like I was stupid for even bringing it up. When I later tried to speak with the GM, MICHAEL SPURGIN was extremely rude, dismissed me, and even hung up on me. Another employee, Erica, also hung up on me. The staff refuses to provide any contact information for the owner/president of the company. This entire dealership is unprofessional, irresponsible, and clearly sells vehicles with serious issues. I would strongly warn anyone considering buying from them: DON'T DO IT!

Great Lakes Honda of Fishers - Show room

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(21 reviews)

If I could give more than five stars, I would…read more I had been searching for a new vehicle for quite a while. I was driving a BMW X1, but with my 14-year-old son and his very tall friends, it just wasn't cutting it anymore. I needed something with real legroom, and I had my heart set on a Honda Pilot. I originally came in to lease one, but unfortunately, it had literally just been sold before I arrived. Instead of sending me on my way, Edward showed me a pre-owned Pilot that ended up being an even better fit. Here's what really impressed me: I called around 7:30 PM, and they closed at 8:00 PM. Most dealerships would have told me to come back the next day. Not Edward. He took the time to get me out on a test drive, answered all of my questions, worked through the paperwork, and even agreed to take care of a few items I wanted inspected before I finalized everything. The experience didn't stop there. When I brought the vehicle back for those items, Edward was there waiting to greet me--even though it wasn't during his normal working hours. I have NEVER experienced customer service like this. Not at a dealership. Not anywhere. Edward went far above and beyond, and because of the way I was treated, they have earned a customer for life. When it's time for my next vehicle, I won't even shop around. I'll be back. Thank you, Edward, for proving that exceptional customer service still exists! I love my 2023 Honday Pilot even more because of the service.

Came in for a recall check - all went very well - in & out in an hour. Comfortable guest waiting…read morearea with 3 options (TV, workspace & a coffee/juice area). Jim Adams checked me in & out - very professional, personable and efficient.

Noblesville Imports

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(44 reviews)

Hello, Noblesville imports! I'm just stopping by to leave a friendly 5-star review. I haven't…read morewritten a review in years but I felt the itch to write one. I moved into the neighborhood about a year ago and your dealership is located in my back yard. I took the time to read a couple of the reviews posted in your yelp, the one that really irked my soul is the person that low balled you on one of your vehicles lol the asking price was $23,000 and he offered you guys $20,000. He said He drove about an hour away blah blah blah the reason you drove an hour away because you know it's was a GREAT DEAL! People think just because they drive from far away think like they deserve a better deal. Smh Noblesville import keep up the good work I love the newly paved asphalt. you guys did a fantastic job and I love how you guys keep the front lot looking clean also thank you for cutting down the tree on my back yard. I'm in the car business so I know how customers can be pain and unrealistic and he was one of them! One day when I'm free I will walk in and introduced my self. :)

Buyer beware!! About 3 weeks ago I bought a 2018 Ford Focus RS with 53K miles on from these folks…read more It was represented in good shape and in running condition but upon receive the car it has been a disaster. It is costing me nearly $10K to fix the issues this car has including the steering rack, missing bolts to the sub (it had been replaced by the dealer with a cheap ebay knock-off that was actually defective), tie rod ends and more. Throughout the process the sales rep and the sales manager represent the vehicle as having been inspected end to end and as being in excellent condition. Now, to be fair the actual buying experience was very smooth but that just shows what con men they are. Truth is they misrepresented the car and all its issues and they knew it. You will find other reviews similar this this one. BELIEVE THEM. These people are NOT running and honest business.

Picasso Imports - Fishers, IN - car_dealers - Updated October 2026

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