Kazan responded promptly to my Yelp inquiry and came at the agreed upon time. He spent considerable…read moretime and effort tuning an old Yamaha piano we acquired. As a pianist, I am happy with how the piano now sounds and am looking forward to our family playing it for years to come. Highly recommend Damor Piano Tuning!

Mr. Kazem Davoudian (also known as "Damor" as a musician) tuned my IBACH parlor upright, built in…read morethe 1920s, a fine piano of the same manufacture used by Franz Liszt in the 1900s. He raised the pitch for the whole instrument; and repaired, on-the-spot, the action of several piano hammers (keys) that had weaknesses. It sounds far better, a cherished family piano, a pleasure to play, owned for more than 40 years and still has a sweet tone.

Perfection! From my initial inquiry to the actual move, my experience was perfect. Robert promptly…read moreresponded to my unique long-distance move request from MD to NC. He offered a fair price and scheduling flexibility. The day of the move: arrived early, expertly wrapped the piano, installed floor protection, deftly got it down a 14-step flight of stairs, and secured it in the van. 6 hours later the piano was delivered in NC with the same care and professionalism. If you need to move a piano locally or across state lines, don't hesitate to hire Piano Local. One of the best decisions I've made. Perfection!

I would recommend this business 1,000 times over. They were timely, thoughtful, professional,…read morepersonable, and most importantly - our piano arrived in perfect condition. Amazing job by the movers!!!

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

Excellent service. We had Brian come over before a party and we had a professional pianist perform…read more He noted that the piano was in great tune and asked us who we used.

Had Brian stop by the assemble a electronic piano by casio. he did such a good job at a reasonable…read moreprice. i looked around at several vendors, and he was the most reasonable, and was quick. completed in less than an hour, as he has experience setting these up. This wasn't major project, but definitely worth him doing it, and saving me the headache of assembling it myself

The store was friendly, the staff was helpful and the expertise was amazing off the staff. Great…read morestore!

If I could give this a zero star rating I would. I was in the store less than five minutes when the…read moreowner had approached us and asked "what brings you in" I mentioned we were in the market for a piano as my boyfriend is in the music industry. He said okay and let us be. The piano that he had picked first hand was out of tune and frankly a shitty one. We wanted to give his place the benefit of the doubt seeing there were several others to choose from. Moving to the right of us to the next piano, my boyfriend is still standing he checked the tune before he could sit down the owner RAN from the other side of the store and said "you need to ask me before you touch my pianos" in a super aggressive and unwelcoming manner. Which was not appropriate in a business setting let alone coming from a business owner. I have read through many other reviews based from race, and I hate to add to it but he had no issue with me (being a Caucasian female) but my boyfriend being African American the one playing the piano seemed to have a large issue with it. If you do not want people touching or playing your pianos do us a favor and put a sign up stating so. Because I read every single sign before touching and the only one I seen was if you were 18 or younger a legal guardian needed to be present and no food or drinks which he had none of those. Your customer service is awful & I will be happy to purchase my five pianos else where.

I was ISO a Baby grand rental for friend. There many choices, we will be making a choice on the…read morefinal piano soon. They were very helpful.

Make sure to confirm actual tuning expected cost. I was quoted one thing and at time of tuning…read morecharged more due to the fact piano had not been tuned recently. Somehow some additional process (over-tuning? or repeat tuning ) was needed for the tuning and yet it took the same amount of time or less than it usualy took before by others. Price was a little on the high end to begin with and it took off even more. Given the time constraint for an event I had to bite the story and move on.

Great service, super knowledgeable, and reasonable price point! We had not tuned our grand piano in…read morequite some time, and I am grateful that we chose to go with Pro Arte Piano. We contacted Piotr via Yelp, and he was very responsive. When he came over for the job, he wore a mask the whole time. At one point, I expressed curiosity in his work, and he stepped me through what he was doing, explaining as he went. We had a great conversation, and he gave me useful feedback about caring for pianos. Best of all, my piano now sounds great!

Very prompt. Was able to fit our tuning in within a short window of time. He responded to my…read morecommunication in a timely manner.

Thomas is a young entrepreneur who goes above and beyond to please his customers. He is building…read morehis knowledge base, and therefore offers an excellent value for the service he provides. This very old piano probably is not musically valuable, but we simply wanted every key to play and be in tune. He was able to make that happen for a price we agreed upon. Thanks, Thomas!!

From the owner: NexGenPianos works with people across the Shenandoah valley to provide quality and affordable piano…read moretuning. We are a sole proprietorship LLC and stand by a 100% satisfaction guarantee.

I have been a Bannar customer for over 40 years, first with Harold Bannar, and now with his son…read moreScott ,who inherited the business when his father retired. Scott is knowledgable and trustworthy. He knows everything about pianos there is to know and is truthful when he imparts information. He has tuned my piano for decades and notifies me when it is time to tune again, a service that removes a tiny piece of my bundle of things to be remembered on a yearly basis. Scott is personable and I look forward to seeing him when he arrives. I recommend him without reservation!

I called Mr. Bannar on a Tuesday and was able to get him over to tune my baby grand piano that same…read moreweek on Thursday. He was excellent and explained what he was doing and why he was doing it. My piano was severely out tuned as it was taken apart and moved from two different location and wasn't tuned in years so he recommended it being tuned twice which he completed. I will continue to use him for as long as he continues to serve my area.

This company is awful, just awful!!!! This is my first experience renting an instrument, so I had…read moreno clue what to expect or how in-demand my child's instrument would be, so I decided to initiate a rental agreement early in the summer to hopefully guarantee securing my child's instrument for the school year. I completed the rental online on June 30th, paid the first month's rental fee, and I followed my child's music teacher's instructions to choose a "Fall Delivery" of the instrument, rather than an immediate delivery, and have it sent to the school. Much to my surprise, as soon as I submitted my rental agreement, I began receiving several emails indicating that the instrument order was being processed and then was shipped to the school despite my choosing "Fall Delivery". I immediately began calling customer service and no one ever answered. I called several times a day, throughout the day, for several days. When I called, I was kept on hold for at least 30 min, sometimes up to 1 hr 15 min, with no one ever picking up the phone. I used the "contact us" form on the Music & Arts website several times, with no one ever contacting me back. I get an email on July 2nd stating that my child's instrument was delivered to the school. I still try to call Music & Arts customer service, because this is a real problem and I am pissed off by now because 1) I asked for "Fall Delivery", 2) it is delivered to the school in the summer, 3) no one in customer service is taking my calls, and 4) I have no idea what to do because I do not intend to be charged rental fees when I did not order the instrument for a delivery so early and have no intention on using it over the summer. I then go to my local Music & Arts store to speak to an associate about my issue. What started out as a wonderful service addressing my issue, goes downhill quickly, as well. At first, the associate seemed attentive, answering my questions, validating to me that my situation is indeed an error and they will work to get me answers since I cannot get anyone on the phone in customer service. I communicate with the associate via phone, email, or in person, just fine on July 2nd, July 3rd, July 7th, and July 9th. Over this time period, I receive 3 different reasons from the associate why my child's instrument was delivered early. 1 - Music & Arts had a system wide freeze in late June, 2 - my child's school info was entered incorrectly in your system, 3 - my child's school has a Summer Program for which instruments were delivered early. This WHOLE time, the instrument is still at the school because the associate advised me not to take possession of the instrument until they can get direction for me. After the communication on July 9th, when I ask the associate what the next steps are and how I can cancel my rental contract and initiate a refund, and here's where things go silent. I ask via email on July 10th, follow up on the email on July 14th, and July 16th. I then come to the store on July 18th and speak to the manager, who I need to re-tell this whole fiasco that I had been dealing with for close to 3 weeks. He helps me by canceling my contract when I return the clarinet to the store. Later I realize I never received my rental deposit refund and call customer service on Aug. 15th. A representative finally picks up. I explain my story, again, and they proceed to tell me that I wouldn't be getting a refund because I returned the instrument more than 10 days after its delivery and their policy states that a refund would only be granted if returned within 10 days. I tried to explain that I set it up for a Fall delivery and it was immediately delivered to the school (not my problem) and I was told not to take delivery until there is further direction for me (and which I never received) because it was not my error that the instrument was delivered in July. By now I am extremely angry and got loud with the representative. However, I immediately realize I'm in the wrong by raising my voice and I apologize. The representative has the nerve to tell me with a rude attitude that "because I am angry and yelling at her, that it is making her angry." I have a right to be angry because I want my refund and it is being denied over something that was 100% not my fault!! I realize my faults in this conversation, but customer service representatives should not talk to clients that way. Overall, this was the most horrid, time consuming, and stressful experience I have ever dealt with in a business. At this point I am over Music & Arts and I highly advise anyone looking to rent from them to run in the other direction.

Our kids took lessons there for many years when they were in elementary school and we only have…read moregood and fond memories of this location. The staff there was generally very friendly and accommodating and the music lessons were moderately priced. Even though we don't live near the store any longer some of the relationships we developed with the music teachers still exist today and that has to account for something.