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    Steinway Piano Gallery

    5.0 (1 review)
    Closed 10:00 am - 9:30 pm

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    7 years ago

    Excellent service! Ask for Charlotte Woods, she is such an expert and is great with communication.

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    Downtown Piano Works

    Downtown Piano Works

    (17 reviews)

    This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

    I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

    Piano Rental, DC

    Piano Rental, DC

    (6 reviews)

    UPDATED: A year after the fact, the company did finally refund the $20 deposit, so I will change my…read morerating. However, I would be careful about renting from this company in the future. WARNING: do not rent from this company. I am not sure what happened, but it is a become a fraudulent business. Luckily, I only paid the $20 reservation fee to reserve a piano rental, but the piano was not delivered as promised. Just days prior to the delivery date, Cameron emailed me to confirm the delivery. After the delivery date and time passed with no delivery I called and emailed Cameron several times with no response and no refund. I drove to his business address as shown on Yelp and the shop is no longer at that address. Also, the address on the website is a post office box. Be very careful if you still want to try and rent from this company.

    My niece put down a deposit and made a reservation for piano delivery for her wedding downtown. The…read moredelivery was originally scheduled for the night before the wedding. After trying to confirm the delivery with a few unanswered phone calls, he finally called and said he was rescheduling for the next Day at 10 AM saying "I won't let you down a couple times. Obviously she was getting ready for her big day so my son, the pianist and I took over from there. I tried to call and confirm all AM bc I had a lot to do and also wanted to visit with family. No answer. We arrived at the venue and waited & called and waited and called. I had to call around to get a piano delivered in 2 hrs. I also had to pay an extraordinary delivery fee to compensate the new company for the last minute inconvenience. I also missed out on many precious moments and was so stressed on a day that should have been more enjoyable. If you want a piano, go to Lee's piano. He was amazing how he jumped into action to accommodate us. Sean Lee was polite and delivery was smooth and the piano was in place before guests arrived. My son was happy with the sound and feel of the instrument. Now we have to try to get her deposit back and compensation for the fees we incurred due to emergency delivery! Update: Cameron responded immediately to an email request I sent concerning the event and refund/reimbursement. Citing a health issue, he said he will further evaluate my request in a timely manner. I will reevaluate my rating as the issue resolves. Update: later the same day, Cameron agree to reimburse us for the difference between his original quote and our $900. He says he will send a check out next day. I will update upon receipt. He seems like he is a nice guy. Says he is looking into how to avoid this issue in the future. Seems sincere and contrite. Update: I received my check for the difference of what I paid and the quoted price today.

    The Piano Company - Used Roland Keyboard

    The Piano Company

    (2 reviews)

    The store was friendly, the staff was helpful and the expertise was amazing off the staff. Great…read morestore!

    If I could give this a zero star rating I would. I was in the store less than five minutes when the…read moreowner had approached us and asked "what brings you in" I mentioned we were in the market for a piano as my boyfriend is in the music industry. He said okay and let us be. The piano that he had picked first hand was out of tune and frankly a shitty one. We wanted to give his place the benefit of the doubt seeing there were several others to choose from. Moving to the right of us to the next piano, my boyfriend is still standing he checked the tune before he could sit down the owner RAN from the other side of the store and said "you need to ask me before you touch my pianos" in a super aggressive and unwelcoming manner. Which was not appropriate in a business setting let alone coming from a business owner. I have read through many other reviews based from race, and I hate to add to it but he had no issue with me (being a Caucasian female) but my boyfriend being African American the one playing the piano seemed to have a large issue with it. If you do not want people touching or playing your pianos do us a favor and put a sign up stating so. Because I read every single sign before touching and the only one I seen was if you were 18 or younger a legal guardian needed to be present and no food or drinks which he had none of those. Your customer service is awful & I will be happy to purchase my five pianos else where.

    Steinway Piano Gallery - pianostores - Updated May 2026

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