Have an outside tuner check out any piano you want to buy. The owner is difficult and tough to…read morenegotiate with.

I purchased a used upright from Christine's Piano for a significant sum of money. It came with a…read moreten-year warranty and one free tuning. The first time I had the piano tuned by my own tuner, he told me that the piano had serious structural damage that was "extremely unusual for a high quality piano" and would prevent it from being kept in tune. The structural damage includes numerous sound board cracks, rib separation, and a splintered and cracked bass bridge. He also noted mouse urine staining inside the piano, showing it had been improperly stored and maintained in the past. Given the extensive damage, the piano is clearly not worth anywhere close to the amount of money that I paid for it. I contacted Christine and asked to return it for a refund. She refused, and claimed the warranty doesn't cover any of the damage. She offered to exchange the piano for another piano of the same make and model--if I paid her another $5,000, because the other piano was in "better condition." I do not recommend that anyone shop from this business. At the very least, do yourself a favor and have any piano from this business thoroughly inspected by your own independent piano technician before you make an offer.

I needed my Mom's antique Chickering baby grand piano moved within the state of MD - about a one…read morehour drive away. Johnson's was recommended by the previous movers, Commonwealth. Johnson's only moves pianos, so their technique & equipment is customized to just piano moving. I had one or two entrance steps at the house in Hagerstown and no steps here - just a threshold. A team of four men moved the piano fast & efficiently, & even helped me decide its best position to save space. R was Johnson's employee with their name embroidered on his polo shirt. He was very cordial and professional in demeanor and appearance. I paid $800 for the move but I was given a discount of $50 for a cancelled booking next day delivery time window. I was very pleased with this company.

Responsive, on time & reasonably priced. They took great care in moving 2 pianos for us!read more

William was scheduled to tune the piano. He told me it was not yet ready for a tuning and…read morerescheduled that piece for October. Believe the care given and attention to climate control throughout the year in this house kept the piano in tune. William and I spoke of the concerns and issues with an 84 year old instrument and asked a variety of questions as to touch, key response, etc. After further discussion we decided to use this time to address those issues. His attention to detail, willingness to answer all questions, and good work made a noticeable improvement in key response/touch. I couldn't be happier with this young man's good work.

He was prompt very communicative and did a great job tuning our piano which had not been tuned for…read morea few years.

Used them again May 2026 to tune our baby grand before a family event. Hired professional musicians…read morefor event who brought their own keyboards-they opted for our piano. Also, referred a neighbor down street who reports her piano has 'never sounded so good.'

Chaz made our hundred year old Chickering sing! He is very experienced and professional.read more

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

Marianne is a wonderful piano teacher! She meets you where you are at in terms of music theory and…read morepiano skills and helps you create manageable goals for practicing and improving.

I found Marianne through Yelp and am so pleased to now have my (slightly) neglected piano now in…read moreher care. With regular tunings by Marianne, my lucky piano will no longer suffer from neglect. Marianne worked assiduously for two hours on my piano, and tuned it twice, in fact. (It had been so long since the last tuning that, alas, that was necessary.) I trust Marianne to know what's best for a piano so readily agreed to another visit in three (instead of the customary six or 12) months because she knows these instruments well. In addition to being punctual, diligent, and very reasonable, she is a friendly soul with whom you can discuss music, dogs, and probably a lot more.

Great service, super knowledgeable, and reasonable price point! We had not tuned our grand piano in…read morequite some time, and I am grateful that we chose to go with Pro Arte Piano. We contacted Piotr via Yelp, and he was very responsive. When he came over for the job, he wore a mask the whole time. At one point, I expressed curiosity in his work, and he stepped me through what he was doing, explaining as he went. We had a great conversation, and he gave me useful feedback about caring for pianos. Best of all, my piano now sounds great!

Very prompt. Was able to fit our tuning in within a short window of time. He responded to my…read morecommunication in a timely manner.

Our tuner was great! Always prompt and on time. Would highly recommend him! Price was rightread more

I was ISO a Baby grand rental for friend. There many choices, we will be making a choice on the…read morefinal piano soon. They were very helpful.

Ever since my first review over 14 years ago this shop keeps getting better and better! I'm used…read moreto other chain guitar shops that only chat with the guy who's with me but action music treats everyone the same! Hilarious (dis)respect! Jk. They are amazing and make everyone feel welcome! I stop by time to time to browse and purchase items or get service done. I would highly recommend as I was expecting a restring of an acoustic and a small electric guitar repair to take a few weeks but I was in and out in under 30 minutes. I really have to thank Mr. Matt and the rest of the incredible staff. It makes me want to continue my music journey and come back very often. A big plus is their location now. Parking is ample and signage is clear!

I want to thank Mr.Mike for helping me figure out if my parts were genuine. Awesome dude. Always…read morehelpful when it comes to gear! His Knowledge is very extensive and amazing! Love that guy! And also want to thank John and Matt for the Mods to my guitar. Its always love when i come here, i drive an hour in traffic just because i know these guys are human and know their stuff! Always good Vibes and Beautiful instruments here! If you want a Rare and Unique guitar or amp, simply walk in and see what speaks to your soul! Im beyond happy with my last visit. Legendary Guys and Legendary Shop. Thanks Guys