This Pi Co location is in my 'hood and I recently ordered through UberEats and picked up. UberEats was having a BOGO (buy one get one free) offer and one of the options was their Margherita Pizza $14 for 2 (the price in the store is $12 each). While my heart always prefers to buy directly from restaurants, my wallet likes UberEats offers, lol.
The pizzas themselves were really good. The crust was thin and chewy. The basil was really fragrant. The sauce was flavourful and not excessive in amount (which is my usual complaint at most places, overly saucy pizzas, lol. ). The cheese was tasty. Although I should mention that one of the pizzas had a weird hole in it. O_o (see pictures)
Service was not all that friendly or efficient. They were super busy with lots of orders (which I was happy to see, since businesses have been struggling as of late). They had lots of receipts lined up and the prep area was full of pizzas. I arrived 7 minutes after my app told me my order was ready. When I arrived, there were 2 food couriers there with their branded insulated bags and a regular customer who was empty-handed. They were all standing towards the back of the restaurant, so I assumed they were just waiting. I approached the "order here" part of the counter and advised that I was picking up my UberEats order. She asked me my name and I told her as I simultaneously held up my phone close to the plexiglass to show her my order number (Covid Pandemic times and all, and I'm aware that sometimes it's hard to hear people through masks and plexiglass, lol). She said "it's ready" and directed me to the cash register area. I went to the cash register area and saw 2 boxes on the counter that I was pretty sure was my order. I stood at the cash register area while the staff there was boxing up orders and ignored me. She yelled out "order for Skip." So I stepped back as the Skip the Dishes courier approached her. He took the pizzas then left. Then I went back to the cash register. The staff continued boxing pizzas and then yelled out "order for Norm" and I look at the customer at the back of the restaurant. He doesn't move. She repeats "order for Norm" and no one claims it. She then pulled down her mask and said something to her co-workers. She then finally acknowledges me and says what's your order number? I told her, again showing my phone screen. She then says "oh that's these ones here" and takes the two boxes that have been sitting on the counter the whole time and gives them to me. I thank her, no response (perhaps she didn't hear me?), I take the boxes and leave.
Times are tough right now, and I don't know what people's personal situations are, so I'm still rating this place 4 stars, as the pizza was good and the price was great with the deal I got, but that was my experience. I wasn't too happy with the way I was treated by the person at the cash.
Street parking only. read more