Check in was fast and the wait time to be seen was short. Test results sent to my doctor and she…read moreput in a prescription request to Walgreens the same day.

My personal feeling is that you are placing your health and well-being in jeopardy by using this…read morefacility. I have been there on two separate occasions, I found the nurses, and nurse practitioners to be accommodating but the protocols are unacceptable. I left a message at the location, I was seen at to arrange a call back I was under the impression that I would receive a call after the provider finished with the next patient. When I didn't hear back, I called the telephone number listed on Google. You speak with a robot by the name of Amelia who asks a series of questions to send you to the right location. I was referred to an incorrect location multiple times it was a Saturday and I knew I was running out of time if I was going to reach someone. I told the girl no matter how many times I dialed I was consistently referred to the wrong location. She said she couldn't help me. I said do I drive there to get someone to talk to me and she said that was an alternative. So I drove there, at which time the young lady at the reception desk didn't seem particularly interested in my problem. She accused me of yelling when in fact, I was simply angry and I told her I'm not yelling. I'm just angry at which time I began whispering. I am an 81 year -old stroke patient who has to use a walker. She told me to sit down. She was rude, condescending, and not the least bit interested in making me feel better. She was defensive and responsible for involving someone else sitting in the reception area in our conversation. A five-year-old child would have known enough to not have the conversation in an open reception area. I asked to speak to the building supervisor at which time she put me on the phone in the reception area with the supervisor. Once again, everyone in the reception area heard what was going on. The receptionist humiliated me, and exacerbated a sensitive situation . I would never put myself or a family member in that situation ever again. This is a caution to anyone using this urgent care center.

Urgent cares were something that I got used to seeing when I moved to the east coast; it was…read moreinteresting to see more and more of these pop up back at home. This particular one is located off of Dempster, across from the new mini Target, where once stood a resale/consignment shop. UltraMed addresses the following needs (and, more) for their patients: cold/flu, sore throats, fever, cough, pneumonia, respiratory infections, rash, eczema, yeast infections, various testing, and even offer school/sports/camp physicals. The front desk was friendly, and the P.A. that I saw was fine. I just found it odd that there weren't really any other patients there at the time, and there was just an incredibly long wait time in every aspect - a long wait time to be called back, a long wait time sitting alone in the room until someone came in, a long wait time to receive a confirmation of what I had, and a long wait to follow-up and to get checked out. It became awkward, because what felt like 30 minutes or so after receiving a prescription and thinking that my session was done, I wasn't sure if I could just have walked out. There weren't any check-ins at all during at any point in these scenarios, and I really thought that I was forgotten! I don't mind seeing P.A.s or nurse practitioners, but only if they are competent in doing their job. However, the particular P.A. that I saw seemed to look up/research on his phone, had to get constant confirmation from one of the doctors that were on the premise, and played a waiting game to receive the 'okay' to proceed in how to handle the case. If I knew that was how I was going to get my diagnosis, I would have just self-diagnosed using the internet! I just felt that there was no respect for my time. Why couldn't the doctor just come in and say what was needed to be said, or the case be transferred to someone who actually knew what to do? The amount of time I spent here, it would have been better just to have gone to the ER and waited an extra couple of hours. There was also a billing issue; make sure you always have a receipt when you pay with your insurance to confirm payment, as you may get notices of an inaccurate balance! I'm glad I finally got the results and the medicine that I needed, but I can't recommend this place to others, especially since there is no sense of 'urgency.' My patience and my anxiety just can't handle it. There's plenty of parking in the small strip plaza lot. +extremely long waits times in all aspects +located across from the mini Target +free parking in strip plaza lot

By far the best health care in the area! My husband and I have used this Urgent Care clinic twice…read morefor post surgery care. Many places turned us away because they had not done the surgery. The friendly staff at UltraMed took us with no issue. The office staff is beyond friendly and accommodating; very helpful. Dr. Alex in particular provides exceptional care with the best bedside I've ever experienced. We came in to refill some post-surgery medications. Dr. Alex examined the incisions and noticed a couple spots he thought he could help heal faster. He was very thorough and informative. He took the time needed to help keep surgical wounds healing well and even let me watch closely as he worked. He made easy friendly conversation between being very clear about what he was doing and why. If I could make this Urgent Care clinic my GP I would. By far the best medical care I've experienced.

I've taken my elderly mother here 3 times and have always had great service and no waiting. I'm…read moresorry to hear others haven't experienced such service.

I absolutely LOVE this place. Everyone, nurses staff and doctors are so kind! I must say Dr Lisa is…read moremy favorite. She is as sweet and kind as she is gorgeous! She listens and takes her time with us. Thank GOD for this place and the people who work there. I LOVE you Dr Lisa more!

Dr. Shannon Burke is attentive, intuitive, and effective. I return whenever a physical issue…read morearises, and ALWAYS find relief! All of the staff share her dedication and commitment to professional attention and care. I highly recommend them.

Still my go-to for any issues. Recently had the flu and the heavy coughing made my neck, shoulders…read moreand upper muscles stiff. Dr Shannon Burke to save the day! She is such a joy to go to and I can trust her to make the necessary adjustments to align my body. She is always so positive and I can't recommend her enough. Treatment usually also involves stim and ultrasound (they use bio freeze for the ultrasound and it's like a mini massage.. my favorite). Ive read some of the other reviews and do think that maybe one of the assistants that work there are not my favorite (not terrible but not over the top friendly if that's what you're expecting.. except dr Shannon haha she is definitely so smiley and friendly ) but overall the staff is pleasant and personable.

I came here on June 5th. To do my Medical Exam DOT card for Commercial vehicle. This is my 2nd time…read morehere doing this. 1st time when I was here 2 years ago things went well. 2nd time it was horrible experience and never again. I saw DR. M I've passed all my tests that day, vision, physical, everything passed, they handed me my DOT Medical Card, I went same day to DMV to update it. Did that, and they send it to Springfield also. A month later I've received a letter from Secretary of State that I need to fix my medical card because I wear glasses, or need glasses. Which is not true, because I've passed everything. So on office End they sent wrong information and now I'm dealing with this issue so DMV don't suspend my license any day.

Go somewhere else. Got a blood test here in May 2025. Was paying out of pocket and was told it…read morewould cost $250, which I paid. Two months later, I get a bill from Quest Diagnostic for an additional $609. So this routine test cost me $859. Called customer support at both companies. No one can explain why I got billed this insane amount and there seems to be nothing I can do about it.

I have gone to this clinic twice and both times left disappointed…read more Visit #1 - I tested positive for covid, was borderline miserable and the NP refused to prescribe Paxlovid but instead wrote a RX for a coughing pill. The pill did nothing for me so I called my PP and within minutes he sent over an RX to my local pharmacy for Paxlovid. The meds worked great and was back to normal within a few days. Visit #2 - I had a bad infection. The NP at the clinic determined it was a viral infection and I would need to tough it. A few days after my visit the infection got worse so I called my PP for a same day appointment. After doing the same basic tests as the NP my doctor determined it was a bacterial infection and wrote an RX for Z-Pak. The Z-Pak worked wonders and I was back to normal within 48 hours. The moral of the story is two separate times I was feeling like shit and both times the NPs did nothing to help me. What is the point of having health care professionals manage these locations when they are scared to prescribe basic meds to help ailing patients. Minute Clinic stole my money twice but never again. I will never be back.

Do not go here. The NP was rude and unprofessional. My insurance covers minute clinic and they…read morestill charged me $184 after charging my insurance $184 as well. Don't waste your time or money.

I was a walk-in at Advocate Medical Group - Niles with the sole purpose of getting a tuberculosis…read moreshot and skin reading for my upcoming semester of college. The tuberculosis shot and skin reading was a requirement from the agency that I plan to do my and internship at. Initially, I sought out Advocate Medical Group - Wicker Park after searching Google for places near my neighborhood which ended up not working out with its location due to me not being able to commit to making the drive back to Wicker Park for the 72-hour follow up for skin reading. That resulted in me seeking out other locations near my job to make it easier on myself which Advocate Medical Group - Niles ended up being the best decision considering it is near where I work. I visited late in the evening, so I walked into a fairly empty clinic with only a few customers inside. The employee I initially encountered was friendly and easy to communicate with which differed from Advocate Medical Group - Wicker Park, but that is a whole different rant. To keep me occupied inside prior to seeing the nurse there was a flat screen television hinged to the wall, which I barely had the chance to enjoy it because of how quickly they got me in for the tuberculosis shot. From the time I walked through the door to doing my paperwork to getting the actual tuberculosis shot, it took no more than 35 minutes entirely which was not too shabby. Overall, I had a pleasant experience at Advocate Medical Group - Niles. And would not hesitate on visiting again for future services because I felt very welcome and comfortable with everyone I encountered within my short period. Thomas G

Save time and don't go here. I unfortunately had to go here due to it being work related, but I…read morewill never walk into this place again. Not worried about what I actually walked in for. After reading my after visit notes the dr put false information on it. The dr I saw wouldn't wear gloves when she was touching my face and eye. Like I said, go someplace else that cares about their patients and doesn't make them more stressed and anxious.

Mike is right this place is a scam, wish I would have seen review earlier. Went in April 2018 just…read moretold doctor what was wrong. She didn't even examine me just filled out a prescription. Paid 118.98 out of my pocket which they figured was my portion and charged the insurance 172.58 Today April 3, 2020 they send a bill for 13.44. 2 years after the appointment saying I'm delinquent. Never received a bill before this. Already made up my mind that day never again. Way to high for no exam!!! 1 star is way too much.

This place is a scam. I have insurance they take my insurance. my card clearly says $35 copay and…read morethey're trying to make me pay $110. I've always paid $35 copay and now they're saying this is something new my insurance does. I don't buy it.

I have been seeing Dr Sheynin for about 14 years, he has always been a great listener and he is…read morethorough, engaging, and not always about pills.

I booked an appointment to see Vadim M. Edelstein, MD and made it clear that texting me was…read moreinappropriate and that I didn't want my information accessible on line. I received a text the day before from the office. I called to remind them that when I booked the appointment I had made it known that I didn't want to be texted so they texted me again. I showed up for my appointment and wanted to make sure that it would not happen again and the woman behind the desk was rude to me and only cared about getting my insurance card and driver's license. I did not want to proceed without first straightening out the texting issue and other privacy concerns. I had brought a list of 5 concerns about privacy to go over with the doctor first and this pissed her off even more. Then she wanted my insurance card and driver's license. I had a really bad feeling at this point and let her know I was not comfortable with the way things were going and I was leaving and not coming back and left. As I was driving home Dr. Edelstein called me to tell me off and to tell me to find another doctor. He was not smart enough to understand that when I said I was leaving and not coming back that I had already permanently ended things with his office. A little advice for the Doctor and his office - treat the person who is paying you with respect and put up with things like a no texting rule or plan to go out of business.

I have been to this facility a couple of times before and was happy with the service with the…read moreexception of one thing... which I'll get to later* I knew I had a UTI and was in their parking lot before they opened. Due to Covid, there were instructions posted on the front window to call. Once I phoned, I was guided through what to expect by the individual who answered and told to wait in my car. The communication was great as it was very detailed and I knew what to expect. When Dr. Vitulski came to my car, she gave me a new clean mask and asked that I replace the cloth mask I wearing. Dr. Vitulski stood outside my car at a distance and took all my information. The only time I needed to enter the building was to give a urine sample. *Here is where I had my issue with a previous visit: I had a UTI at the beginning of the year and my sample was sent to a group that was not covered under my insurance. My insurance is an all-or-nothing so I did check on-line prior to the visit that the facility was covered but never thought to check on the lab. I had to pay the full amount for the testing. For this visit, before I left the building, I asked the individual behind the desk that they please check my insurance and send to a group that is covered under my insurance. They did... all was covered. When I exited the building, I waited in my car for a call with a follow-up and the initial results. Within a short period of time, the call came and we discussed what medications I needed and how much. I was also given details of what to do if there were any further issues. This was all done seamlessly, safely and with great detail. I felt that I was already armed with all the information that I needed and I was very impressed with the follow-up text... and even more impressed with the follow-up phone calls to see how I was doing.

I had nasal, throat, and pulmonary congestion caused by a viral infection. I thought about the…read morefrequent chem trails that criss-cross in all different directions up in the sky on a clear day and wondered what effect the noxious chemicals that we're being sprayed with have on our health. I'd been having symptoms of the infection for 7-10 days when I decided to schedule an appointment at the Sauganash Immediate Care facility on April 10, 2026. I was running late and I wished that I could've simply called the site directly to let them know and change my appointment to a later time, but unfortunately there's just a general number for all the sites that is answered by that obnoxious fake AI voice - it's virtually impossible to talk to a real person. When I arrived at the center there was a nice guy at the desk who greeted me. There was a phone on the desk, so I knew that I could've easily just called and talked with him on that phone to let him know that I needed to reschedule for a later slot that afternoon. The most convenient way to communicate for many patients is via a simple phone call, not an app or a website. He informed me that the medical staff was out to lunch and would be back in 45 minutes. I just decided to sit and wait. Forty-five minutes later I was seen by a nurse practitioner, Joanne Da Silva. She listened to my lungs and determined that they were not severely congested and that I did not have pneumonia. She also ordered a COVID test that was negative. She advised me that if my symptoms worsened, I should come back and they would do a chest x-ray and prescribe an antibiotic. At that point I should've said that if my symptoms had not decreased or became more severe, why don't you give me the prescription for the antibiotic now and I can just have it filled in two weeks if I need it - rather than come back a second time and pay again for a follow-up appointment for the same illness. I didn't do that, however, but will do that in future visits to IC centers. Or there should be an easy way to contact the facility and request that the prescription be sent directly to my pharmacy without having to make a second visit. The issues I had were not with Joanne, but with the powers-that-be in her organization that I'm sure are probably in compliance with federal laws. I had problems with the treatment options (all OTC medications) that were offered to me: either regular Mucinex or Coricidin, a nasal spray ("Ocean" brand or Neil Med Sinus Rinse that I'd never heard of and are not available at local pharmacies were specifically recommended on the After Visit Summary instructions). I went to a local pharmacy and checked out the active as well as the inactive ingredients of the medications. Both of these name-brand medications are expensive and not covered by my AETNA PPO insurance. I also compared the ingredients to their generic counterparts. The active ingredients for the Mucinex knock-off were the same as the name-brand and the inactive ingredients were very similar: cornstarch, several dyes to make the pills look appealing, magnesium stearate, maltodextrin (Dr Eric Berg, a renowned natural food and supplements expert, states in one of his videos that maltodextrin is a totally vile substance that is harmful to one's health and has no benefits whatsoever), microcrystalline cellulose, polyethylene glycol, polysorbate 80, polyvinyl alcohol alcohol, povidone, silicon dioxide, sodium starch glyconate, stearic acid, talc, and titanium oxide. If anyone out there can explain to me why these ingredients are necessary and promote healing I would be totally shocked! I purchased this item, but just couldn't make myself take any and will be returning them to the pharmacy this week. In the meantime, a friend of mine who is knowledgeable about natural remedies gave me a bottle of capsules called Z-Stack by Zelenko Labs that has vitamin C , vitamin D3, zinc, and quercetin. I hope (knock on wood) that I will be totally well very soon now. Next time I go to an IC center (which hopefully will be a long time from now -maybe never) that I'll have a much more positive experience than I had this time.