Not very happy at all! I got there 15 minutes early, they put me in a room at my scheduled time,…read moretook my vitals. The staff was very nice but really butcher my name all the time, sometimes I don't even know it's me they're calling! So, half hour into waiting in the room a staff member tells me she's almost done and will be right in. A half hour later I'm tired of waiting and tell them I'm leaving. I had an appointment elsewhere. Also, everyone was clueless to why I was there! Really bad communication.

This place is the best place to go. Great people. I recommend them to anyone. They do everything…read moreright there. Regular doctors, dentist, and a pharmacy in house. I've been there twice and both times they fixed me right up. Excellent doctors. Steve Wilson

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

They hire anyone unfriendly staff Doctor wasn't pleasant…read more Short wait times but the service is below average

Just had an outpatient surgery here. The surgeon was great as well as the nurses. My only concerns…read morewould be registration knowledge is lacking, No one knew where exactly I should sign in. They seemed disorganized. My initial nurse wheeled me through the waiting area to have one procedure done instead of going in the halls behind the lobby . I was embarrassed because I was in a surgical gown at the time, when that procedure was done. A different nurse did take me back to my original room in the back halls to not create embarrassment. She said going through the lobby is quicker, but they should not be taking patients in gowns through there! The mammogram tech and radiologist were fantastic and the surgeon was also great! I was there a total of 7 hours when I was told it would be 5. Two procedures were done though and tHings run slow here, but they are thorough! I recommend it for outpatient care!

Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

This is my go to place when I need bloodwork. It's walk in availability. I never wait long. The…read morenurses & staff are quick & efficient. Friendly, professional people.

I've been here several times now for routine blood work, and I have never had a bad experience. The…read morereceptionists have always had an open station when I come in, and from the minute you walk in the door it's nothing but professionalism. Smiles are abundant, and the waits are generally short. If there is a wait, you can Yelp with free wifi, so surf to your hearts content! As far as the phlebotomists I've encountered, they're top notch! I've never been too squeamish so it's never bothered me to have my blood drawn, but if you tend to be a bit nervous there's no need to be. Quick and easy, lickety split and you're done!

took my daughter early in the morning before school. we had…read morethe best experience here. staff was kind and caring. it was my daughter's first time having her blood drawn. The nurse was so thoughtful explaining the process to relieve my daughter's fears. they also did a follow up call to let me know they faxed the results to the referring provider as well as email them to me. i would highly recommend this location before going to a larger hospital setting ..

This business is awesome. Nurses and lab techs always have a hard time drawing my blood or finding…read moremy vein, the staff here always find and with little to no discomfort. That alone would keep me coming back, but they are also extremely affordable. The same tests at my regular healthcare provider would cost $450, here they are hundreds less. The staff are always friendly and I'm usually in and out. I would highly recommend.

Been coming here for so many years; I'm loyal. Has changed owners twice, my original doctor retired…read moreand moved out of town. My second doctor retired and now I have a really good younger doctor. Everything about this location makes me feel good about trusting my healthcare to the doctors that are staffed here. You are also encouraged to be proactive in your healthcare. In other words, you can't fail when you are working TOGETHER. I just hate those darn needles. Well, until next year....

Good customer service and very helpful and attentive to my needs and concerns. I'm glad that I made…read morethe switch to Family Medicine of Merrillville and Dr Alobeid.

If you have insurance coverage that will cover prescription costs then I do not recommend Family…read moreMedicine of Merrillville. You would be better served going to a genuine provider who puts more emphasis on patient care and less emphasis on profit. I have been going to Family Medicine of Merrillville for over a year. I was originally in "Dr. Luke's" care. He is an LPN who got a job elsewhere and I was subsequently assigned to LPN Weronika Lugo when he left. I had two visits with Weronika Lugo. The first was on March 12, 2026. The second was on May 21, 2026. During these visits the subject of additional medications came up that I needed. When I asked about those Weronika Lugo's response was to "Take charge of your healthcare and do it yourself." This is a curious answer for a caregiver to give to a patient. Over the course of two visits she gave me this exact response at least six times to various questions. A reasonable interpretation is that she doesn't want to deal with me. And I'm fine with that. I started looking for another doctor's office. I started having problems getting my prescription refilled. After several phone calls to the pharmacy and the insurance company my wife determined that the prescription had been approved on the wrong prescription insurance plan that was employer based. The insurance company insisted on dealing with the doctor's office and it was not something that I could get done myself. The office manager's response at Family Medicine of Merrillville was to acknowledge that it would take an employee a considerable amount of time on the phone with the insurance company to get this mistake corrected. Then she said this wasn't an expenditure she was willing to make and if I wanted my prescription I needed to pay $300 to their office to get it filled instead of just paying the $25 copay at the pharmacy. That is when I knew for certain they really don't want me as a patient. Their main concern isn't the welfare of their patients. It is selling drugs out of their refrigerator for maximum profitability. I was prepared for indifference. But what happened when I went to a legitimate healthcare provider and left Family Medicine of Merrillville was entirely unwarranted. They listed my prescription as "no longer medically necessary" in my records to prevent me from getting it under insurance coverage at a pharmacy since I opted not to buy it directly from them. They did this in July when I had not had a visit to their office since May. I had already gone to another LPN for a checkup and gotten a prescription elsewhere. Family Medicine of Merrillville intentionally kneecapped me on the way out the door. I don't know if this is illegal or unethical but I am reporting it to whatever regulatory authority I can find whose jurisdiction covers it. My recommendation is a hard pass on Family Medicine of Merrillville. There are some good people who work there but the people who direct and focus the work don't have your best interests in mind. They are the kind of people who would have been selling Fen-phen out of the trunk of a car in 1995.

I found the staff to be very efficient, friendly and helpful. I saw Dr. Park several times. I…read morenever felt rushed and he was very thorough. He listened to my concerns addressing them and explaining my scans and tests

Go to any other location even another Rush. Had an appointment and they cancelled it for no reason…read morethat morning. I showed up and they said not to worry they would get me into it because they had no idea why it was cancelled. I left an hour later because they still didn't get me into the appointment. Before I left they assured me they would refund the co-pay they charged me. They didn't do that of course. I went to the Chicago Rush for my appointment but had to drop off my imaging CD at Munster. They told me it would take 10-15 minutes and left 45 minutes later. Morons work the front desk and that says something about the office! If you can get past them it might be good but they could care less at the front desk! The worst part is I had to listen to their stupid nonsense stories while they sat around doing nothing for something that my 10 year old can do in 5 minutes.