June 6th is my birthday. My husband who is working in Georgia set up flowers to be sent to me on my big day. He went through a florist in Waynesboro, GA, who transferred the request to my home town. He wanted them to be delivered on my birthday as a surprise.
Around 5p the day before my day, flowers were delivered. The flowers were falling apart as the delivery guy was handing them to me. The water had a stale smell to them and the arrangement was dying. There was no professionalism at all in the arrangement. It wasn't what my husband ordered, the roses were turning black, the heads of the flowers were drooping and like I said, the pedals were falling off.
I called my husband to tell them they had arrived, and he was upset cause they were to be brought to me on my birthday. When I told him the condition of the flowers he was furious. He immediately got in touch with the florist in GA, (by visiting the store) and explained the situation and showed pictures that I had sent. The woman at Waynesboro Emporium was shocked. She went into trying to find out who was the florist who sent these flowers. It took the florist in GA to finally find the answer on June 18th.
Peggy the owner of Waynesboro Emporium called Phyllis Flower Shop to try and fix the situation. Whoever answered on Phyllis' line kept hanging up on Peggy, and once Peggy did get someone and tried to tell them why she was calling, they yelled at her and hung up.
When I heard how badly they treated Peggy, I decided to call myself since the flowers were sent to me, and try and clear this mess up.
I called on June 19th at 9:45a. A woman answered the phone with hello. I asked if this was Phyllis Flower Shop. She said yes. I went into explaining to her that flowers were sent to my house, and were suppose to be on my birthday but they got there a day early. The florist in GA had tried to get in touch with her but was hung up on and was spoken to rudely. Phyllis said it was probably a family member who had answered the phone. I told Phyllis' florist shop that the flowers were in such disarray, there was no envelope for the card, no card holder for the card, the pedals were falling off, even as the delivery guy was giving them to me. I told Phyllis that I had worked for a florist in Auburndale, Florida and I had arranged flowers and also delivered them and that these flowers were not professionally done. She said that she works with what she's got and this isn't a large city she's dealing with. (Auburndale isn't that big! either)
The woman at Phyllis Flower Shop got so angry she said, "It seems that even if I sent you gold flowers you won't be happy." And went into a long stream of calling me a bitch over and over again. Feeling how this might have been how she spoke to Peggy, I laughed and said, "There ya go... there ya go." Knowing that what Peggy had said was all true.
The situation has since been taken care of. Bonifay Florist and Gifts sent me a beautiful arrangement, exactly what my husband had ordered the first time, plus as an 'I'm sorry this happen to you' gesture, Waynesboro Emporium sent me a basket of flowers also.
www.1800Flowers.com has dropped Phyllis Flower Shop from their list and I have dropped them from my life. The woman is very unprofessional, who will get mad at the drop of the hat and then, cuss you out for her unprofessionalism.
Personally I would say, never use this florist, but, that's entirely up to you. If you want flowers that look like crap, water that appears to have the consistency which hasn't been changed in a month of Sundays, instructions that can't be filled to the point of a memorial occasion, go ahead. read more
