Sorry I was not up and getting my messages on Yelp…read more My poor mommy broke her hip and is staying at the Arlington for rehabilitation we don't know if she'll be staying a month or what. My whole world is turned upside down. :'(. It's been so hard on me. I hope she'll get back to normal soon it's been hard on her too. The Arlington is beautiful hugs and everyone treats you like family and friends . The nurses are very accommodating. They go above and beyond to help my mommy. The social worker Emily went out of her way to be so accommodating. The therapy department is top notch.

Stayed here for almost a month I had broken my bone in my hip and I had to learn how to walk all…read moreover again. The therapy department is topnotch But the administration departments stinks. I didn't like how they talked/treated my youngest daughter that was staying with me. My youngest daughter Laura was staying with me and was helping me through this ordeal. My bathroom was acting up so a maintenance man was called out to fix the toilet. He did fix it the first time we went out to stay on the patio and talked with someone then we were reading. Came back to water on the floor called again got the same maintenance man he was puzzled as to why it was this way. Then he had taken pictures of the toilet why I don't know I WAS WITH MY DAUGHTER AT ALL TIMES. We went out again to try to get me walking then we had tea with a friend that came to visit me and I had asked my daughter to run a head of me to get a check for me so I can pay a friend back. I had caught up to her.she got the check and turned to ask me if she could brush her teeth before giving it to me. I then said yes,if I knew what would've happened to her I would've said no obviously the maintenance man he didn't know what to say about it he had blamed my daughter ,he whipped his phone out to show a picture of a TOILET FOR GODS SAKE SHE DID NOTHING WRONG.

While this facility does not boast the most modern equipment, it is staffed by some wonderful…read morenurses, assistants, and physical therapists. Pros: *dedicated nurses and nursing assistants *goal is to get patients back to self-sufficiency. *wide variety of activities. *most nurses are kind and treat elderly patients with dignity ×any concerns about patient safety or welfare are treated seriously and investigated thoroughly, even if the initial report was a misunderstanding. Cons: *at times it seems to be understaffed, making for long response times occasionally *activity schedule changes daily and this is not always communicated to patients

After a two week stay in hospital for COVID, my mother at 92 years of age, was transferred to…read moreManorCare. Due to COVID, we were not allowed into the facility or to see her for her two week quarantine-totally understandable. We stayed in touch with her by her iPhone. I think I spoke with the women at the desk every day while they patiently answered my questions. Once quarantine was over, she was assigned an occupational therapist and a physical therapist. She started going to the gym and joined in a sort of group social therapy. Before she came home, the therapist, a social worker, & the Home Nurse Association reached out to me to arrange for any extra care she might need after care. All the way home she spoke happily of the people she met, who helped her, what they did. It was an unexpected experience made manageable by the people at ManorCare.

Review of Management and Administrative Practices…read more This review addresses a significant and highly unprofessional lapse in administrative conduct regarding the refund of a security deposit. Prospective residents and their families should consider this experience when evaluating the integrity and reliability of the management team. Unjustified Retention of Refundable Deposit We paid a fully refundable security deposit of $X as part of the initial application and holding process. Due to unforeseen changes, we withdrew our application well within the contractual period that guaranteed a full refund, as stipulated in the initial agreement signed with the facility. Despite documented contractual obligations and our formal, written request for the refund, the management has unilaterally and without legal justification refused to process the return of these funds. This is not only a breach of contract but demonstrates a profound lack of financial transparency and ethical business practice. Consistent and Unacceptable Non-Responsiveness The process of attempting to resolve this matter has been severely hampered by the management's persistent and deliberate non-responsiveness. Over the past six weeks, we have made more than ten documented attempts to contact the administrative office via phone, direct email, and certified mail. The attempts to reach the Director or any relevant financial officer have been met with silence, unanswered calls, and unreturned emails. The complete lack of communication on a serious financial matter is unacceptable. This pattern of evasion regarding a simple, contractual refund raises serious concerns about how this management team would handle critical, time-sensitive issues concerning the health and well-being of residents. In the context of long-term care, where responsive and reliable communication is paramount, this administrative failure is a severe red flag. Conclusion and Recommendation Our experience with the management has been deeply disappointing and highly unprofessional. The refusal to honor a clear, written contractual obligation for a refund, compounded by deliberate non-responsiveness, reflects poorly on the overall governance of the retirement home. We urge prospective families to scrutinize the administrative contract terms carefully and be prepared for potential financial and communicative challenges. We currently await the immediate return of our full deposit.

Parent there for rehabilitation after hospital stay. Call button off the wall, rang the bell but…read morewaited one half hour before responding. Not very accommodating to needs. Asthecicly unpleasant.broken furniture. Very uncomfortable wheelchairs patients to sit in all day. Bathroom requests had patient waiting too long.

Avoid this dump like covid. Constant fights. Police called several times in five days. My clothing…read morewas stolen. A complete waste of time. All we did was smoke and watch television. Didn't deliver on any of their promises or advertised claims.. Total fraud

I was very disappointed with some of the practices at this facility. Unprofessional staff members…read moreand inconsistency with my assigned psychiatrist. I can only speak for a few not the facility as a whole.

Manorcare lely palms…read more 10/3/18 Upon arrival at 6pm, room had a little gift welcoming package, her name on the door and I thought all was nice. 10/4/18 pt's RX list was on her bedroom table. I liked that! Pt. complains of no service when you press the nurse button. 10/5/18 - pt tells me there is a Haitian woman there that is not very nice to mom. Very uncaring. Mom uncomfortable with this. PT and OT is very good. Observance of not all patients are treated equal. Haitians Health Aides nice to others while not nice to the other patients. 10/6 - pt talks about the one not nice Haitian lady. They also don't come when you press the "nurse" button for toileting. Observed PT and thought was very good. Pt is stressed out about the mean Haitian lady. Pt has to #2 and no one comes. 10/7/18 - 2am-ish, slight heart attack feeling.. press nurse button, after a while, a woman walks in, then walks out. Later on pt yells for help someone comes in stands there and walks out. Quickly a man arrives and they put a machine on pt. According to front desk admin, pt went by ER around 7am-ish. So my mother in heart attack mode for 5 hrs. front desk lady looked it up and it was Yvanette the aid that walked in/out of room and did nothing. minor complaint - food not good. ****admitted to NCH baker hospital downtown and not to return to this place again****. 10/8 I talked with Maribel Vazquez (social worker) I told her of issue, she talked with me on phone at length. Concerned. She said the person that I should speak with is Duane (admin of bldg.) or Ian (clinical dr of nursing) # 239-330-3108. She said she would forward my information to him and have him call me back. 10/11/18 - received a letter from the Admissions Director Cristina Cortina saying that we did not sign the admissions agreement. Very nice letter asking me to fill it out. Boy, when it comes to billing, all of a sudden you get attention!! 10/13/18 11:22am I emailed to Maribel Vazquez. Per our conversation 10/8, you were going to have Duane or Ian contact me. To date, have not heard from anyone. Really think this is more for them to reach out to me, then myself to them. Kind of insensitive. They just do not care. I hope that Yvanette was reprimanded and that this didn't go unnoticed for the next senior citizen in her care. T/Maribel Vazquez/lmsgr/still did not hear from Duane or Ian. As of this writing 10/18/18 Thursday no response from anyone. I feel it is only right that they contact me, rather me contact them. I learned from an outside source to complain, contact Ombudsman State Central Advocate for Client Complaint FL Longterm care Ombudsman Volunteer line 1-888-31-0404.

My mother went into the rehab after getting minor surgery. She ended up staying because of…read morecontinual health issues. She got transferred into what eventually became hospice for her. The in-between care was absolutely horrible. They kept her in the bed pan for hours, they were nasty and abrupt with her and treated her with no tenderness what-so-ever when she was becoming incapacitated. To add insult with injury, after she died with them giving her no dignity; her phone and $200 were missing. I will always regret sending her there.

Took over 2 weeks to try & schedule physical therapy due to motor vehicle accident. I was…read morebroadsided at 45 mph. My shoulders hurt. I hurt!!! While funding is important, their business office is more concerned about dollars and paperwork. Other insurance accepted total responsibility for car accident, yet reschedule, reschedule my appointments. After approaching week 3, I said forget it! ManorCare much faster and more receptive to my business. Sad thing is, its close to my home and in appx a year I will need right knee replacement and more PT.

They were great. Professional courteous and very knowledgeable. They fit me in even though I was…read moreonly going to be in the area for a couple of weeks. Would definitely recommend.

Predatory pricing on minor medical issues. Their billing model is exploitative. DO NOT GO HERE!read more

I was brought to the ER for a non medical emergency. The nurse didn't take me serious at all. As I…read morewas waiting on the patient bed, I heard commotion down the hall, and that same nurse was talking about me, making fun of me & what i had going on and laughing very loudly to the other staff. The discharge doctor briefly explained what was going on with me but did not refer me to any other professionals and told me that it 'wasn't dangerous'. Nurses are unprofessional and don't take their job seriously. It was not my fault I was brought to the ER, it was a personal issue. This made me feel neglected, and added more to my plate than I already had. Horrible experience DO NOT COME HERE.

Performance PT of Naples 3841 location was helpful from the initial phone call inquiring to…read morecompleting roughly 9 weeks of PT. Samantha and Vanna were pleasant, courteous, respectful to every person that walked in. They were a nice welcome walking in their front door. Never had to wait to begin my session. My therapist Mike was excellent as well. Best way to judge is the progress I made from start to finish. Mike was pleasant to work with, engaging but focused on our treatment, helpful in answering questions and assessing and explaining to assist in understanding the injury. Happy with my therapy in general and I definitely recommend Mike as a therapist.

Wonderful place. The staff is very professional, knowledgeable and answered all my questions…read more Cameryn did wonderful job showing me exercises to strengthen my back and right shoulder. Vanna and Marian also very pleasant and inviting as soon as I walked in. Wonderful experience I would definitely recommend this to anyone at need. Thank you so much for all that you did for me. Sincerely, Marian Wadas

I called the office approximately 11/20/23 was told I couldn't get appt until 12/28/23 said ok and…read morewaited. On 12/27/23 I called office verify the time of my appointment to which I received a text reminder of appt date and time. So far so good well so I thought.. I go into office 20 minutes earlier than my appt, go to desk and the receptionist said she couldn't find my chart, she asked me if I cancelled and I told her I no but I was new so she gave me paperwork and I sat down to fill out. Only to have her come out and say it's my fault but I cancelled your appointment and now the Dr can't see you due to rescheduling other patients. REALLY?? No apology, no asking if I want to reschedule, no friggin anything just too bad!! So I text office to let them know I'm going to review their office and I get a text supposedly from the Dr... to "go for it" !! There is absolutely no professionalism, business or customer service in this office . As it stands now I feel I dodged a bullet early with this "office"

I have 3 herniated disks and just started seeing Dr Tim Dawson 3 weeks ago and could not be happier…read morewith my progress. I am now back to playing golf 2 times a week and most of the constant pain is gone. I could not give him a higher recommendation and he is a wonderful person!